Endeavoring Enterprises

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That is not what happened each time they tried to bill my card correct info was given after all I lived at the address for four years I should know the correct spelling and where I lived however I stated stated since the error was not made on my end that all I needed from him was a written letter on his companies letter head stating that the first two charges/holds could be removed at which point the co [redacted] went into full jerk mode and stated he would just cancle the order intirely stating it was his right and he did not care about me as a custermer and the fact that he was a private buissness could do so all I ever wanted was for this man to own up to his mistakes and he chose to be a beligerant [redacted] about handling this sorta the mentality of its my ball and ill go home if you dont like my rules had I been able to deal with the company direct I would have never used this mans service in the first place I have been in retail for sum years and I have never seen or been treated so poorly in my life I would advise against using this company in any shape or form use a local contractor store you may pay more but you wont have three holds placed on your account or be disrespected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the assumption that I did not know my own billing address is invalid the buissness incorrectly put in my billing info two times before putting in the same info a third time I lived at that address for three years and when I got upset with the company for the holds placed on my account the [redacted] was rude arrogant and unproffessional and then cost me time by cancling said order this company is horribly rude to people and take the position that if you dont like how something is done they will simply cancle your order period bad company bad custermer service rude and arrogant owners In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] /> Refund was made

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Unfortunately, they are skirting the issue of impropriety choosing to stand on their returns policy, doesn't negate the fact that I just ran afoul of some insolent baboons In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have a day return policy for new parts. All Field Control items come with a date code. The date code and reason for failure are used to determine warranty coverage. In a warranty scenario a new part would be provided based on the date code of the original part or unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved wer Here]
Exactly what I expected from such low life people they would not be able to tell the truth If fact they had to be poisoned by *** prior to my arrival and notice that he mentioned the word employees, the man who disrespected me and threw the parcel identified himself as the***, now that they have a valid complaint, they will certainly form a conspiracy to escape any culpability No one ever asked for a receipt which I would have readily producedWhom exactly is representing the other liars?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

It's my understanding that most of what the customer wrote was the exact opposite of what happened.  We did refund the customer $90 for a part that he couldn't even produce a receipt for.  The “cordially polite” didn't take place.  We wouldn't be in business if...

we cursed at customers without provocation.  Some of the workers here were pushed and had had enough.  As for returning the remaining parts, we cannot do that.  This is well past the 30 day return window.  [redacted] power venters have date codes that correspond to how long the factory will warranty a part.  It’s now three months later.  That’s three less months the factory will cover the product.  Even if the product is indeed new and unused we still cannot turn around and sell this to another customer with the full factory warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That is not what happened each time they tried to bill my card correct info was given after all I lived at the address for four years I should know the correct spelling and where I lived.
however I stated stated since the error was not made on my end that all I needed from him was a written letter on his companies letter head stating that the first two charges/holds could be removed at which point the co [redacted] went into full jerk mode and stated he would just cancle the order intirely stating it was his right and he did not care about me as a custermer and the fact that he was a private buissness could do so all I ever wanted was for this man to own up to his mistakes and he chose to be a beligerant [redacted] about handling this
sorta the mentality of its my ball and ill go home if you dont like my rules had I been able to deal with the company direct I would have never used this mans service in the first place I have been in retail for 20 sum years and I have never seen or been treated so poorly in my life I would advise against using this company in any shape or form use a local contractor store you may pay more but you wont have three holds placed on your account or be disrespected  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer had given our company incorrect billing information. It took three attempts at charging the debit card to get it correct. Each one of those attempts put a hold on the customer’s funds. Our sales staff tried to explain to the customer that these were just temporary holds and the funds...

would be released back to his account. And, that we did not have his money. The customer became more and more belligerent, accusing us of stealing his money. After many failed attempts of trying to explain how the authorization process works we cancelled the order entirely. We do not and never had any of the customer’s money.
[redacted]

In regards to complaint ID # [redacted] I would like to address the situation. [redacted] did not have the correct billing information for his credit card. He asked us to try and process the card on three different occasions. We did so upon his request. Each time the credit card was declined due to AVS (Address Verification System) mismatch meaning he did not have the correct address. This is a fraud protection we use through authorize.net. When the customer saw the bank (not Patriot Supply) was holding his money he became irate and started with slurs and insults. That is when we decided to let him know we would cancel the order. We tried explaining to him the bank freezes the money not us and the bank freezes the money for the same reason we use the AVS system…Fraud…We let him know at that point that he should contact the bank that holds the credit card and he could work it out with them. He didn’t like that answer and [redacted] started with the slurs, cursing and insults once again. He was then asked not to contact us anymore and was asked to deal with his bank as we had nothing to do with his money being frozen. The following day [redacted] decided to call us again asking for us to go out of our way to hand write on our letterhead a letter to his bank to have the finds released. This is not common practice so we declined to write him the letter. In the meantime, he has his money back and we have had no further correspondence with him. We strive for great customer service but sometimes there is no helping some people. As you can see by his nasty insults and cursing in the complaint he filed he is not someone easily helped.
Thank You,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
the assumption that I did not know my own billing address is invalid the buissness incorrectly put in my billing info two times before putting in the same info a third time I lived at that address for three years and when I got upset with the company for the holds placed on my account the [redacted] was rude arrogant and unproffessional and then cost me time by cancling said order this company is horribly rude to people and take the position that if you dont like how something is done they will simply cancle your order period bad company bad custermer service rude and arrogant owners  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Refund was made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Unfortunately, they are skirting the issue of impropriety choosing to stand on their returns policy, doesn't negate the fact that I just ran afoul of some insolent baboons.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Review: Company billed me three times for parts When I asked them to take the holds off my bank account [redacted] got hostile with me and refused to help take care of the issue [redacted] is not professional rude smug and should not be dealt with at allDesired Settlement: company should be listed as being a terrible company to do business and unprofessional [redacted] is rude and has poor customer service skills I would not do business with this company at all as they are very rude and do not care about the customer I want the debit holds removed from my account promptly and a letter sent to my email on their company letter head stating that the holds can be removed and they refuse to ship parts because [redacted] does not feel like doing business with me.

I do not care if I was rude or upset company debited my account three times twice without my approval causing my account to go negative any reasonable person would be upset especially seeing [redacted] was unwilling to accommodate a reasonable request and fix a problem that they created then to top it all off decided to cancel the order completely because he didn't like that I was upset by their incompetence

I will also be calling becket personally and telling them about what this company did I am very sure becket does not want a retailer representing them in such a manor.

I do not want to purchase the parts from this company and since [redacted] claimed he canceled the order I had better not see any of those holds go through or I will report them as fraudulent charges and will contact the police

Business

Response:

Customer had given our company incorrect billing information. It took three attempts at charging the debit card to get it correct. Each one of those attempts put a hold on the customer’s funds. Our sales staff tried to explain to the customer that these were just temporary holds and the funds would be released back to his account. And, that we did not have his money. The customer became more and more belligerent, accusing us of stealing his money. After many failed attempts of trying to explain how the authorization process works we cancelled the order entirely. We do not and never had any of the customer’s money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is not what happened each time they tried to bill my card correct info was given after all I lived at the address for four years I should know the correct spelling and where I lived.

however I stated stated since the error was not made on my end that all I needed from him was a written letter on his companies letter head stating that the first two charges/holds could be removed at which point the co [redacted] went into full jerk mode and stated he would just cancle the order intirely stating it was his right and he did not care about me as a custermer and the fact that he was a private buissness could do so all I ever wanted was for this man to own up to his mistakes and he chose to be a beligerant [redacted] about handling this

sorta the mentality of its my ball and ill go home if you dont like my rules had I been able to deal with the company direct I would have never used this mans service in the first place I have been in retail for 20 sum years and I have never seen or been treated so poorly in my life I would advise against using this company in any shape or form use a local contractor store you may pay more but you wont have three holds placed on your account or be disrespected

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regards to complaint ID # [redacted] I would like to address the situation. [redacted] did not have the correct billing information for his credit card. He asked us to try and process the card on three different occasions. We did so upon his request. Each time the credit card was declined due to AVS (Address Verification System) mismatch meaning he did not have the correct address. This is a fraud protection we use through authorize.net. When the customer saw the bank (not Patriot Supply) was holding his money he became irate and started with slurs and insults. That is when we decided to let him know we would cancel the order. We tried explaining to him the bank freezes the money not us and the bank freezes the money for the same reason we use the AVS system…Fraud…We let him know at that point that he should contact the bank that holds the credit card and he could work it out with them. He didn’t like that answer and [redacted] started with the slurs, cursing and insults once again. He was then asked not to contact us anymore and was asked to deal with his bank as we had nothing to do with his money being frozen. The following day [redacted] decided to call us again asking for us to go out of our way to hand write on our letterhead a letter to his bank to have the finds released. This is not common practice so we declined to write him the letter. In the meantime, he has his money back and we have had no further correspondence with him. We strive for great customer service but sometimes there is no helping some people. As you can see by his nasty insults and cursing in the complaint he filed he is not someone easily helped.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

the assumption that I did not know my own billing address is invalid the buissness incorrectly put in my billing info two times before putting in the same info a third time I lived at that address for three years and when I got upset with the company for the holds placed on my account the [redacted] was rude arrogant and unproffessional and then cost me time by cancling said order this company is horribly rude to people and take the position that if you dont like how something is done they will simply cancle your order period bad company bad custermer service rude and arrogant owners

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made an attempt to return an item that was sold to me inerrantly, I spoke with a man named [redacted] on the telephone prior to visiting their establishment. I was cordially polite and non accusatory, when I came in with the product to return I was verbally abused by someone who claimed to be the [redacted] and the the parcel towards me and ordered me out of the store. I said I was calling the police to report an assault, 4 more employees came out and verbally abused me more and again ordered me out. I was quite shocked and amazed by this group behavior, the next person to claim he was the [redacted] was [redacted] the person I spoke to on the phone, he told me to get the [redacted] out, produced $90.00, as a proper refund and told me to never come back. I don't believe that I deserved to be treated in such a barbarian manner by 5 people. I don't believe that my attitude was anything short of polite and pragmatic, until I found myself being attacked by these toxic individuals. I made a call to the company that referred me to [redacted] as a distributor of their product and filled the same complaint with them...I wish to return all of the items that I purchased from them which remain unused, for full refund of which is in the neighborhood of$700.00. I would never have their business again and will certainly not recommend them to any one I have contacts with.Desired Settlement: I wish to return all items I've purchased in person and on line for full refund and an apology from all 5 principals.

Business

Response:

It's my understanding that most of what the customer wrote was the exact opposite of what happened. We did refund the customer $90 for a part that he couldn't even produce a receipt for. The “cordially polite” didn't take place. We wouldn't be in business if we cursed at customers without provocation. Some of the workers here were pushed and had had enough. As for returning the remaining parts, we cannot do that. This is well past the 30 day return window. [redacted] power venters have date codes that correspond to how long the factory will warranty a part. It’s now three months later. That’s three less months the factory will cover the product. Even if the product is indeed new and unused we still cannot turn around and sell this to another customer with the full factory warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved wer Here]

Exactly what I expected from such low life people they would not be able to tell the truth. If fact they had to be poisoned by [redacted] prior to my arrival and notice that he mentioned the word employees, the man who disrespected me and threw the parcel identified himself as the[redacted], now that they have a valid complaint, they will certainly form a conspiracy to escape any culpability. No one ever asked for a receipt which I would have readily produced. Whom exactly is representing the other 4 liars?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have a 30 day return policy for new parts. All Field Control items come with a date code. The date code and reason for failure are used to determine warranty coverage. In a warranty scenario a new part would be provided based on the date code of the original part or unit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Unfortunately, they are skirting the issue of impropriety choosing to stand on their returns policy, doesn't negate the fact that I just ran afoul of some insolent baboons.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Made a purchase for my [redacted] aunt on [redacted] form this company, no problems. Then I ordered directly from the company for furnace parts that they did not list on [redacted]. I was told that they did not have the parts in stock, had to order from the manufacturer, was givin a date when the parts would be ordered, when the parts would be in. I prepaid this order in full including shipping, I have all paperwork and emails. Order placed 4/*/14, on 4/**/14 no parts, no tracking information, no contact or updates from company. I called to check on the order and explained that I was promised the parts a cetain time and these parts being in a certain time, [redacted] told me that was not the case, I then said I could have opened an account with a local hvac store and had them by now. [redacted] became enraged, told me he was cancelling my order and that was that, I told him that when I made and paid for my order, that is a contract, he never said anything about a refund. Had to call back and get into a shouting match, to be told my money would be refunded, I stated that I would contact Revdex.com and the Attorney General of NY, and was dared to do so. This is an attempt to get this resolved without going to court for $19.21, but I will continue this to ensure that no one else has to suffer what I and my aunt have been through. If this action with Revdex.com results in nothing, I will have no other option than to file litigation. All I want is what I ordered.Desired Settlement: I just want what I ordered, if that happens no further action will be taken, and I will not contact them in any way after I get my parts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Refund was made.