My experience with Jeff on the telephone was very pleasant . I was calling in to make a payment on the warranty and he transferred me over to another department to make sure that I'm getting the rewards that every customer gets when they sign up with this car warranty.
I just signed up. I need to wait a month and 1000 miles. With the Coronavirus I am unable to gather the miles yet, but so far service seems very good. I will update after a claim.
Think twice about conducting business with Endurance Warranty Services, LLC
They will re-sell your extended warranty policy to Allegiance Administrators who are "a real joy" to deal with.
Here are the folks who run this operation:
Jordan Batt David Sulfridge, CPCU, ARe, ARC Jay Woodson Nathan Cizek
#becareful #steerclear # #protectyourself #beaware #besmart #avoid
Endurance Warranty Services Response
• May 01, 2020
Please be advised, Endurance was the selling agent for this contract. The administrator/obligor as listed in the consumer's contract is National Administrative Service Co., LLC (NASC). This means that Endurance is responsible for the marketing and sale of the contract and NASC is responsible for the claims administration (approval/denial).
As the selling agent, Endurance has only limited access to the NASC claims portal but will reach out to the administrator on the consumer's behalf to gain a better understanding of claims and make the best case for claims to move forward.
On April 17, the consumer's repair facility contacted NASC to file a claim for repair of the turbo. Per the NASC portal, the repair facility stated that the wastegates were extremely loose and non-serviceable. NASC declined to authorize the repair. When Endurance contacted NASC in regards to the claim, NASC stated that the vehicle was only 295 miles out of the waiting period with a long-term failure and the failure was therefore pre-existing. NASC was not willing to reconsider.
In its role as selling agent, Endurance cannot overrule the administrator's claims decision. However, in the interest of consumer satisfaction, Endurance worked with NASC to send the consumer a full refund of all contract payments made. The check was sent out to the consumer on 4/27.
I was more than satisfied with the customer service. Victoria gave me important information and answered all my questions. And on several occasions when she wasn't absolutely sure, she went to her manager for verification before, passing on information to me. I will most definitely recommend these folks!
I truly thrive on excellent service and don’t spend my monies in places where my patronage isn’t valued. From day 1 the service that I received with Endurance has been impeccable! From the first conversation with a young lady that provided me with such a thorough overview of the services they provide until today when I called regarding 2 referrals I made to their company. I no longer have coverage with them due to a new car purchase, but still continue to refer my friends. I want them to be able to take advantage of the same superb service I received!
Great service !!! Fast and professional . I have always had a great experience when calling with my questions. It’s nice dealing with such qualified people !!??
I was contacted by Mr. Transmission about repairs being done to my car. The reason the car was at this shop is because the Endurance rep told me this was the shop to send it to. I was told by Mr. Transmission on 4.9.2020 that the extended warranty provider was denying my claim to pay for the repairs. When I contacted them they stated that the Torque Converter was not covered but it is stated in the contract that it is covered. I asked to extended warranty to provide the inspector's report and letter stating denial and they said they would not do so.
Please note the consumer has a stated-component level of coverage. This means that all eligible components are listed on pages 4 and 5 of the contract (attached). Any part not listed is not eligible for coverage. Per page 6, Exclusions, "Coverage is not provided under this Contract: For any part not specifically listed in the Schedule of Coverages."On 3/3/20, a representative from the customer's repair facility contacted Endurance and filed a claim for repairs. The repair facility reported failures to the brake light switch and rack and pinion. As these items are not listed for coverage in the consumer's contract, these items could not be authorized.
On 3/6, the repair facility called back and reported a failure to the transmission. As part of the normal claims process, an inspector was sent to verify the failure to the transmission as reported by the repair facility. Upon receipt of the inspection report, a specific cause of failure (COF) and the extent of damages could not be determined. A COF is necessary to ensure that the repairs performed are necessary and correct. and to decrease the likelihood that the consumer will have to return for the same failure. To determine the COF, Endurance requested that the repair facility get the consumer's authorization for additional diganostic, called "teardown".On 4/7, Endurance was notified that teardown had been completed. The repair facility stated that the failed component was the torque converter. Please note, the consumer's contract sates for coverage:"TRANSMISSION: All lubricated internal parts contained within the case. Computer modules & solenoids; filler tube & dipstick; vacuum modulator; and internal linkage. Transmission case ONLY if damaged by the Breakdown of a lubricated internal part." As the torque converter is not contained within the case, the claim would not be authorized. However, Endurance wanted to be sure of the cause of failure before issuing any decline to ensure that every avenue for the claim was explored. Endurance dispatched a second inspector to confirm the COF.On 4/9, Endurance received the inspection report. The report confirmed what the repair facility had found, that the torque converter was the cause of failure. As the torque converter is not contained within the case, nor is it listed by name, the repair could not be authorized.Subsequent to the claim, an Endurance representative reached out to the consumer to offer asssistance. The representative offerred, among other things, to leverage Endurance's longevity and connection in the automotive industry to help source parts and a decreased labor cost to assist in lowering the cost of repair. When the Endurance agent called back to the consumer with the new, lowered quote based on parts and labor sourcing, the consumer declined all assistance and stated that she no longer wanted to discuss.At this time, the contract is active and eligible for future claims. If the consumer wishes again to take advantage of parts and labor sourcing or any other assistance, she may contact Endurance at 866-432-4443.
Customer Response
• May 01, 2020
Complaint: 14285964
I am rejecting this response because: I have not received a copy of the inspectors notes stating what they found as the issue with the car. If what they found is accurate the should not have a problem with giving a copy of the findings.
Endurance did reach out to me to suggest they found another business that would be less costly. But I would have to pay the shop where the car is currently and then pay the location that they recommend. I would be paying an even more astronical amount. They also contacted me to offer a full refund of my contract if I decided to do so. This company is very good at throwing a rock and hid in their hand simply because the call me and say one thing but then give a different description to the Revdex.com.
I purchased an extended warranty coverage plan for my used car because I did not get the vehicle inspected by a mechanic before purchase. After noticing some shaking during acceleration I took the vehicle in to the local manufactures service center and they filed a claim for my vehicle that was later denied after about a week of waiting for their response and the reason I was told the claim got denied was because it was a "pre-existing issue". They didn't even cover the vehicle rental I used during this claim submission. Never did they physically inspect my used vehicle before purchase of their coverage or during the claim process, and yet they still want to "provide" coverage for me and accept my monthly payments.
Please be advised, Endurance is the selling agent of this contract. The administrator/obligor as listed on page 2 is National Administrative Service Co. (NASC). This means that, while Endurance handles the marketing and sale of the contract, NASC is responsible for claims administration (approval/denial) and Endurance has no say in claims decisions. As the selling agent, Endurance will reach out to the administrator on the consumer's behalf and make the case for the claim to move forward.
Upon receipt of this complaint, Endurance contacted NASC for an explanation of the claim. NASC stated the the front axle joints were worn out due to time and mileage. NASC believed this failure was long term enough to pre-date the end of the consumer's waiting period. The administrator declined to reconsider.
On 4/17, the consumer contacted Endurance to cancel the contract. Endurance complied with this request and the contract was cancelled. This would normally result in a pro-rata refund for the consumer. However, in the interest of customer service, Endurance will be providing a full refund to the consumer. The refund will be sent out on 4/28 to the consumer's address on file.
The woman I spoke to was so helpful! She gave me very valuable information. I was very pleased.
Awesome customer service and very helpful advice..well knowledgeable on on warranty service
My experience with Jeff on the telephone was very pleasant . I was calling in to make a payment on the warranty and he transferred me over to another department to make sure that I'm getting the rewards that every customer gets when they sign up with this car warranty.
I just signed up. I need to wait a month and 1000 miles. With the Coronavirus I am unable to gather the miles yet, but so far service seems very good. I will update after a claim.
I love to have this for my car if something happens I can go get it fixed. At no cost to me .
Exceptional representative who was respectful and very knowledgeable. Pricing and coverage is also amazing....highly recommendable.
Think twice about conducting business with Endurance Warranty Services, LLC
They will re-sell your extended warranty policy to Allegiance Administrators who are "a real joy" to deal with.
Here are the folks who run this operation:
Jordan Batt David Sulfridge, CPCU, ARe, ARC Jay Woodson Nathan Cizek
#becareful #steerclear # #protectyourself #beaware #besmart #avoid
Please be advised, Endurance was the selling agent for this contract. The administrator/obligor as listed in the consumer's contract is National Administrative Service Co., LLC (NASC). This means that Endurance is responsible for the marketing and sale of the contract and NASC is responsible for the claims administration (approval/denial).
As the selling agent, Endurance has only limited access to the NASC claims portal but will reach out to the administrator on the consumer's behalf to gain a better understanding of claims and make the best case for claims to move forward.
On April 17, the consumer's repair facility contacted NASC to file a claim for repair of the turbo. Per the NASC portal, the repair facility stated that the wastegates were extremely loose and non-serviceable. NASC declined to authorize the repair. When Endurance contacted NASC in regards to the claim, NASC stated that the vehicle was only 295 miles out of the waiting period with a long-term failure and the failure was therefore pre-existing. NASC was not willing to reconsider.
In its role as selling agent, Endurance cannot overrule the administrator's claims decision. However, in the interest of consumer satisfaction, Endurance worked with NASC to send the consumer a full refund of all contract payments made. The check was sent out to the consumer on 4/27.
Complaint: ***
I am rejecting this response because:
Sincerely,
Joe
Amazing to work with! Very kind, polite and above all else helpfull.
The customer service was great and highly efficient. Would recommend
Have not had a break down yet and hope I don't but so far the customer service has been great
Nice work on my situation. Look forward to during business with endurance.
I was more than satisfied with the customer service. Victoria gave me important information and answered all my questions. And on several occasions when she wasn't absolutely sure, she went to her manager for verification before, passing on information to me. I will most definitely recommend these folks!
Customer service is one of the best I have ever talked to. Would recommend this company to anyone.
All I can say is thank you for being Endurance the best Warranty service great
She took her time to listen and went the extra mile for me today , Thank you.
I truly thrive on excellent service and don’t spend my monies in places where my patronage isn’t valued. From day 1 the service that I received with Endurance has been impeccable! From the first conversation with a young lady that provided me with such a thorough overview of the services they provide until today when I called regarding 2 referrals I made to their company. I no longer have coverage with them due to a new car purchase, but still continue to refer my friends. I want them to be able to take advantage of the same superb service I received!
Great service !!! Fast and professional . I have always had a great experience when calling with my questions. It’s nice dealing with such qualified people !!??
Very professional and helpful, very well explained, Prompt service online and by phone.
I was contacted by Mr. Transmission about repairs being done to my car. The reason the car was at this shop is because the Endurance rep told me this was the shop to send it to. I was told by Mr. Transmission on 4.9.2020 that the extended warranty provider was denying my claim to pay for the repairs. When I contacted them they stated that the Torque Converter was not covered but it is stated in the contract that it is covered. I asked to extended warranty to provide the inspector's report and letter stating denial and they said they would not do so.
Please note the consumer has a stated-component level of coverage. This means that all eligible components are listed on pages 4 and 5 of the contract (attached). Any part not listed is not eligible for coverage. Per page 6, Exclusions, "Coverage is not provided under this Contract: For any part not specifically listed in the Schedule of Coverages."On 3/3/20, a representative from the customer's repair facility contacted Endurance and filed a claim for repairs. The repair facility reported failures to the brake light switch and rack and pinion. As these items are not listed for coverage in the consumer's contract, these items could not be authorized.
On 3/6, the repair facility called back and reported a failure to the transmission. As part of the normal claims process, an inspector was sent to verify the failure to the transmission as reported by the repair facility. Upon receipt of the inspection report, a specific cause of failure (COF) and the extent of damages could not be determined. A COF is necessary to ensure that the repairs performed are necessary and correct. and to decrease the likelihood that the consumer will have to return for the same failure. To determine the COF, Endurance requested that the repair facility get the consumer's authorization for additional diganostic, called "teardown".On 4/7, Endurance was notified that teardown had been completed. The repair facility stated that the failed component was the torque converter. Please note, the consumer's contract sates for coverage:"TRANSMISSION: All lubricated internal parts contained within the case. Computer modules & solenoids; filler tube & dipstick; vacuum modulator; and internal linkage. Transmission case ONLY if damaged by the Breakdown of a lubricated internal part." As the torque converter is not contained within the case, the claim would not be authorized. However, Endurance wanted to be sure of the cause of failure before issuing any decline to ensure that every avenue for the claim was explored. Endurance dispatched a second inspector to confirm the COF.On 4/9, Endurance received the inspection report. The report confirmed what the repair facility had found, that the torque converter was the cause of failure. As the torque converter is not contained within the case, nor is it listed by name, the repair could not be authorized.Subsequent to the claim, an Endurance representative reached out to the consumer to offer asssistance. The representative offerred, among other things, to leverage Endurance's longevity and connection in the automotive industry to help source parts and a decreased labor cost to assist in lowering the cost of repair. When the Endurance agent called back to the consumer with the new, lowered quote based on parts and labor sourcing, the consumer declined all assistance and stated that she no longer wanted to discuss.At this time, the contract is active and eligible for future claims. If the consumer wishes again to take advantage of parts and labor sourcing or any other assistance, she may contact Endurance at 866-432-4443.
Complaint: 14285964
I am rejecting this response because: I have not received a copy of the inspectors notes stating what they found as the issue with the car. If what they found is accurate the should not have a problem with giving a copy of the findings.
Endurance did reach out to me to suggest they found another business that would be less costly. But I would have to pay the shop where the car is currently and then pay the location that they recommend. I would be paying an even more astronical amount. They also contacted me to offer a full refund of my contract if I decided to do so. This company is very good at throwing a rock and hid in their hand simply because the call me and say one thing but then give a different description to the Revdex.com.
Sincerely,
Tyra Myers-bendolph
I purchased an extended warranty coverage plan for my used car because I did not get the vehicle inspected by a mechanic before purchase. After noticing some shaking during acceleration I took the vehicle in to the local manufactures service center and they filed a claim for my vehicle that was later denied after about a week of waiting for their response and the reason I was told the claim got denied was because it was a "pre-existing issue". They didn't even cover the vehicle rental I used during this claim submission. Never did they physically inspect my used vehicle before purchase of their coverage or during the claim process, and yet they still want to "provide" coverage for me and accept my monthly payments.
Please be advised, Endurance is the selling agent of this contract. The administrator/obligor as listed on page 2 is National Administrative Service Co. (NASC). This means that, while Endurance handles the marketing and sale of the contract, NASC is responsible for claims administration (approval/denial) and Endurance has no say in claims decisions. As the selling agent, Endurance will reach out to the administrator on the consumer's behalf and make the case for the claim to move forward.
Upon receipt of this complaint, Endurance contacted NASC for an explanation of the claim. NASC stated the the front axle joints were worn out due to time and mileage. NASC believed this failure was long term enough to pre-date the end of the consumer's waiting period. The administrator declined to reconsider.
On 4/17, the consumer contacted Endurance to cancel the contract. Endurance complied with this request and the contract was cancelled. This would normally result in a pro-rata refund for the consumer. However, in the interest of customer service, Endurance will be providing a full refund to the consumer. The refund will be sent out on 4/28 to the consumer's address on file.