I worked with Tabitha ***. God Bless this young lady. I had questions, and she not only gave me the answer, but explained the answer. Asked me if I really understood, and was willing to explain it better.
Every company needs a customer service representative like her. It's representatives like her, that gives companies a great name, not just good, but great.
I thanked her on the phone, but I want you to get a message to her, that I again say, Thank You young lady.
I got this warranty back in December. Told me all the things they covered. First claim, only covered an alternator. Not the cooling system, not motor, not brakes, not internal transmission parts like they say. Not the clutch, which I asked 4 times if they’d really cover it. They said all electrical, but not a regulator on a power window motor, they’re one piece. BEWARE!!!! All warranty companies lie!!!!
Terrible sales practice.... Received solicitation \ notification of price increase on extended vehicle service plan - presumably for a leased vehicle that was turned back months ago. We did not have insurance through Endurance, When contacted the service rep asked me for information on the vehicle and she could not verify what information they had.
Now I am wondering if this is the same company that is making robo calls regarding our "extended warranty".
Currently, Dealership (Bayside of Annapolis) submitted claim for engine. Endurance adjuster stated claim was denied because there was no oil in the car when checking the dipstick. The dealership stated that this is not true there is more than enough oil in the car for it to run effectively. Additionally, the dealership documented there were no oil leaks the car had all regular maintenance. I called endurance warranty. They stated that the dealer told them that the car did not have any oil and therefore the claim was denied. I then called the dealer back who stated that was not the conversation and he would call back and also record the call next call. When the dealer called back the stated that endurance then said that there is different information on record and instead of saying there is no oil in the car its not enough. Therefore, the claim will be denied. I then called the warranty company back. They stated that it does not matter because once someone goes out to review claim, no one else can go out and look at it to verify. Even if the dealership has stated on several occasion's on the phone call that oil is in the car and it has enough oil in the car. They dealer is saying the warranty company misread and the dealership company is saying that even if the dealership misread and has documentation showing that it was a misread on the endurance warranty part. The claim is closed. I will be working with a lawyer in hopes of getting a resolution.
What kind of stupid as bul*** reviewers are these? I don't care if the costumer service was polite or not , I want to know what kind of plans did you purchase ? If endurance paid for? If you took it to the dealership to get fixed? If they used OEM, remanufactured, used or what was broke ?Please people ,please tell us what's really important, not what you think of the costumers service ,I just bought the SUPREME EXCLUSIONARY PLAN FROM THEM I NEED TO KNOW ABOUT YOUR EXPERIENCE WITH THE PLANS .
Endurance Warranty Services Response
• Feb 19, 2020
On 11/30, the consumer purchased an Endurance contract. The consumer's activation payment was run at this time. Please be advised, depending on the consumer's financial institution, it make take several days for the payment to post. As Endurance is not the consumer's financial institution, Endurance has no control over that timing.
On 12/9, the consumer contacted Endurance and made a credit card payment of $88.43.
On 1/27, the consumer contacted Endurance and advised that she mailed a check to ***, the payment processor. Please be advised, being neither the financial institution nor the payment processor, Endurance can only see such payments once the check has been received and processed by ***. As there was no such payment in the payment history, Endurance could not confirm its processing.
On 2/5, the consumer's mailed check processed with ***.
On 2/6, the consumer stated that she wished to cancel her contract because of her rejected payments. Please note, the payments were rejected by the consumer's bank and not by Endurance or ***. As Endurance is not the consumer's bank, Endurance would not be able to reject a payment. Despite this, Endurance cancelled the consumer's contract per her request.
On 2/14, Endurance received the consumer's mileage documentation so that the pro-rata refund can be calculated. The consumer's pro-rata refund is scheduled to be mailed on 2/25.
11/25/19 had a fluid leak on my ***. Took it to *** automotive to check out. I left him my warranty number with Endurance and went to rent a car from *** after he informed me the radiator was cracked & it would take a day or two to repair. I gave my *** the 800 number & warranty number ***. When I returned I was informed he could get no one to answer, I tried no answer. I tried the next day with the same results before contacting Endurance sales department who patched me right through to service. I explained what was going on and asked them to contact the shop, I was informed they couldn't do that so I drove to Mr. shop 24 miles away and called Endurance. It took 20 minutes for them to answer, Mr. explained what was going on and that he was about to install the new unit and service it but was missing two clamps costing about $34.00. The operator stated, "That when the parts came in call with the cost and use the last four of the Vin as the control". When the parts came in on 11/27 he had to close the shop to go to *** for pick up the were closing for Bird day. He called Endurance or I did and waited over 15minutes for an answer, gave the operator the order number and price of the clamps, we were then told repair was not authorized. I paid Mr. took the rental back and went to the hospital, my wife had been in there 109 days and was ready to get out. I had spent all day Tuesday getting her meds, medical equipment and moving all the items she acquired while in there. I tried calling Endurance later that day no answer, Thanksgiving and Friday through Monday no answer. Mr. closed his shop at noon. What was I supposed to do for ten days while Endurance took their holiday then got around to me? No one mentioned a rental nor did they request the old parts. ENDURANCE encourages you to use local shops to save money, Mr. is a one man shop and doesn't have the luxury of sitting on the phone for extended periods.
Endurance Warranty Services Response
• Feb 19, 2020
On 11/26, the consumer's repair facility contacted Endurance and filed a claim for repairs. The repair facility mentioned beginning the repair but still requiring additional parts. The repair facility was advised NOT to complete the repair without authorization and to contact Endurance with the complete estimate once the additional parts were received.
On 11/27, Endurance's claims department was open normal hours (7am-7pm CST) and did not receive a call from the repair facility.
On 11/28, Endurance's claims department was closed for Thanksgiving.
On 11/29, Endurance received a call from the consumer. The consumer advised that the work had already been completed, despite Endurance explicitly informing the repair facility otherwise. As claims without prior authorization cannot be paid, the claim was ineligible.
In the interest of customer service, Endurance's Claims Director is currently reviewing the file. Please note that this is not an explicit statement that changes will be made, but merely that a review is taking place. During this review, Endurance requests that the consumer send a copy of the completed invoice and proof of payment, as well as the rental invoice to: [email protected].
Customer Response
• Feb 21, 2020
Complaint: ***
I am rejecting this response because: Endurance contacted me by phone today requesting a copy of completed bills which I will submit. They also mis-quoted
the time line, On that Monday when vehicle broke it was late, I took it straight to mechanic to prevent overheating, garage was closing I had to get a car quickly. from my home to hospital it's about 24 miles. it's about same to *** garage. As I stated, my wife had been in hospital 109 days after her release on Tuesday she stayed at *** in Abilene to receive follow up therapy at her mothers home who died while she was in the Hospital and we hadn't informed her of that. I contacted Endurance on Tuesday but not on the maintenance number the young sales lady in the sales department patched me right through. The service department stated, "They could not call the garage". But section B/8 states if I can't contact service I have five days to report repairs. So to town I went, at the garage I finally got through to the service department and the mechanic talked to the operator and he was polite but couldn't understand why the A/C had to be serviced after removing the radiator but I think he caught on. Mechanic stated they needed two clamps being shipped from Dallas, the operator told us to call with the arrival price and use the last four of the vin as a control number. The parts came in but Nissan would not deliver, the shop was closing so the mechanic went to pick them up 10 miles round trip. When we called Endurance the new operator was very unpleasant stating no authorization for repair was given. repairs were completed and I departed. When returning the rental the clerks asked if it was insurance payment, I guess you get better rates but I couldn't tell them. I also had a battery go out about a year ago around 1100PM sent the paperwork in but heard nothing but that's over, I did find out the car needed to be reprogramed after change. Would that have been covered??
I’m a little concerned about the first 10 reviews I read after activating my account today. I would appreciate if a supervisor would call me and assure me that what happened to those 10 people will not happen to me. If I do not hear from someone I will seriously think about looking elsewhere. Thank you
I received a letter stating that there will be a rate increase on my EVSP effective February 13, 2020. I do not own an Endurance Warranty so I called and gave the lady the Customer Code provided in my letter. When I heard the call may be recorded, I started to record it myself. She tried to get the name of my Warranty company from me and what type of coverage I have, I did not give it. I told her to remove me from the mailing list and she told me to "simply disregard the letter." I told her to just remove my info from list and she tried to talk over me and I stated that I am recording this and will file a complaint and to just remove me from mailing list. I hung up. I do not want nor do I have an Endurance Warranty Policy. I simply want my information removed from their database. How do they have my information? Do I have to worry that a policy will mysteriously just show up in my name now that the lady I spoke with didn't get the last word? I do not trust this kind of company behavior. Remove my information from the database.
Endurance Warranty Services Response
• Feb 07, 2020
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Customer Response
• Feb 07, 2020
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Received a letter inferring our current warranty extension on our newly purchased auto would increase in price. The words "back under" infer a loss of current coverage, which is not true. This letter is deceptive and misleading. The very tiny print at the bottom of the letter is the only place where the word "advertisement" is used. The public auto buyer should be made aware of this slick attempt to acquire business through some misleading wording.
Endurance Warranty Services Response
• Feb 07, 2020
As the consumer has no "Desired Settlement" other than the generation of the complaint, Endurance believes that this complaint is beyond the purview of the Revdex.com.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I think it is odd that there is one customer service rep that is lauded over and over. I actually believe that this rep added her own review. Either that or they only have 10 employees.
Deceptive advertising at its best. Received a letter today RE: 2020 Price Increase.
The letter states:
" Let Endurance put your vehicle back under coverage at current Employee Pricing. By contacting us now you can avoid the price increase and still cover your investment from the high cost of these unexpected repairs".
This company continues to solicit my home when I have opted out of any solicitation by mail or phone https://www.optoutprescreen.com/contact. Their tactics are deplorable. I got two letters from them, they use many different names and numbers to scam innocent people out of money by claiming you have insurance with them and you MUST call and pay the outstanding amount or that the amount has increased on their already existing insurance. THE TRUTH IS, YOU DO NOT HAVE INSURANCE WITH THEM, nor could you.
They are a phishing company, they use the phone and the mail to see if they can get a check from the elderly or the unsuspecting. Many innocent people are hurt by this scam. They pay monthly payments to a fake business. They need to be stopped.
I have complained before and they get off by saying I'm sorry and continuing to break the law. I have saved all the information and intend to file a lawsuit against their company under Illinois law. I have contacted the AG of Illinois to Kwame *** to proceed with prosecuting this company, because I am on every list that prohibits them from soliciting me PERIOD, not by phone, email, or mail and yet they continue.
Endurance Warranty Services Response
• Jan 29, 2020
Please be advised Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. Endurance is a certified member of the Vehicle Protection Association (VPA) and has been in business since 2006. As a certified member of the VPA, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
Further, Endurance pays millions of dollars in claims each month for thousands of customers. Endurance's Claims Department has won awards for claim adjudication and customer service and all claims requests are administered using state of the art claims administrative software.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that any solicitation calls that the consumer received did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Customer Response
• Jan 29, 2020
Complaint: ***
I am rejecting this response because:I never said they called me. They used to call me relentlessly in the past but now they have switch to solicitation by mail. They now send me mail claiming I owe them money for insurance that I have through them.
This is a bold face lie. This is an attempt to get me to pay them for a service I NEVER signed up for, never would. I have insurance with legitimate insurance companies. The response you sent me, is their same blanket response, to every complaint, can I
show you the wording in the solicitation. Read all the other complaints to the Revdex.com about their mode of operation. They are deceitful and corrupt. In the past I have called them and told them to look me up by my name not by the assigned number in the
letter. They can not because I am not one of their customers. They use the numbers assigned in the letter to make up a bogus contract. They are a scam company. I don't care that they say they have done business with 1 billion car garages. This
business is a scam and so are the car businesses involved with them. There are a lot of innocent victims of this company. I WANT THEM TO LEAVE ME ALONE. I do not want any of their mailings, or any mailings from their other pseudo companies. They
use a lot of names, not just Endurance. They use intimidation and lies to imply that you owe their company money. They need to be reported and held accountable.
Customer Complaints Summary
507 total complaints in the last 3 yearsof those, 244 complaints were closed in last 12 months
The representative was knowledgeable and assisted my needs she was very friendly as well
Kiara was very helpful and knew what she was talking about. She didnt have to put me on hold to find the answers I was looking for.
I worked with Tabitha ***. God Bless this young lady. I had questions, and she not only gave me the answer, but explained the answer. Asked me if I really understood, and was willing to explain it better.
Every company needs a customer service representative like her. It's representatives like her, that gives companies a great name, not just good, but great.
I thanked her on the phone, but I want you to get a message to her, that I again say, Thank You young lady.
The agent I spoke with did an excellent job being preemptive.
I got this warranty back in December. Told me all the things they covered. First claim, only covered an alternator. Not the cooling system, not motor, not brakes, not internal transmission parts like they say. Not the clutch, which I asked 4 times if they’d really cover it. They said all electrical, but not a regulator on a power window motor, they’re one piece. BEWARE!!!! All warranty companies lie!!!!
Terrible sales practice.... Received solicitation \ notification of price increase on extended vehicle service plan - presumably for a leased vehicle that was turned back months ago. We did not have insurance through Endurance, When contacted the service rep asked me for information on the vehicle and she could not verify what information they had.
Now I am wondering if this is the same company that is making robo calls regarding our "extended warranty".
Lee L
Currently, Dealership (Bayside of Annapolis) submitted claim for engine. Endurance adjuster stated claim was denied because there was no oil in the car when checking the dipstick. The dealership stated that this is not true there is more than enough oil in the car for it to run effectively. Additionally, the dealership documented there were no oil leaks the car had all regular maintenance. I called endurance warranty. They stated that the dealer told them that the car did not have any oil and therefore the claim was denied. I then called the dealer back who stated that was not the conversation and he would call back and also record the call next call. When the dealer called back the stated that endurance then said that there is different information on record and instead of saying there is no oil in the car its not enough. Therefore, the claim will be denied. I then called the warranty company back. They stated that it does not matter because once someone goes out to review claim, no one else can go out and look at it to verify. Even if the dealership has stated on several occasion's on the phone call that oil is in the car and it has enough oil in the car. They dealer is saying the warranty company misread and the dealership company is saying that even if the dealership misread and has documentation showing that it was a misread on the endurance warranty part. The claim is closed. I will be working with a lawyer in hopes of getting a resolution.
Alvin provided clear and easy instructions on how I was able to transfer my account to my new vehicle. Easy prcess
I called to find out if my problem was covered by my policy. Easy. It took 30 seconds for a yes.
What kind of stupid a
s bul*** reviewers are these? I don't care if the costumer service was polite or not , I want to know what kind of plans did you purchase ? If endurance paid for? If you took it to the dealership to get fixed? If they used OEM, remanufactured, used or what was broke ?Please people ,please tell us what's really important, not what you think of the costumers service ,I just bought the SUPREME EXCLUSIONARY PLAN FROM THEM I NEED TO KNOW ABOUT YOUR EXPERIENCE WITH THE PLANS .
I would like my refund $453.98
On 11/30, the consumer purchased an Endurance contract. The consumer's activation payment was run at this time. Please be advised, depending on the consumer's financial institution, it make take several days for the payment to post. As Endurance is not the consumer's financial institution, Endurance has no control over that timing.
On 12/9, the consumer contacted Endurance and made a credit card payment of $88.43.
On 1/27, the consumer contacted Endurance and advised that she mailed a check to ***, the payment processor. Please be advised, being neither the financial institution nor the payment processor, Endurance can only see such payments once the check has been received and processed by ***. As there was no such payment in the payment history, Endurance could not confirm its processing.
On 2/5, the consumer's mailed check processed with ***.
On 2/6, the consumer stated that she wished to cancel her contract because of her rejected payments. Please note, the payments were rejected by the consumer's bank and not by Endurance or ***. As Endurance is not the consumer's bank, Endurance would not be able to reject a payment. Despite this, Endurance cancelled the consumer's contract per her request.
On 2/14, Endurance received the consumer's mileage documentation so that the pro-rata refund can be calculated. The consumer's pro-rata refund is scheduled to be mailed on 2/25.
11/25/19 had a fluid leak on my ***. Took it to *** automotive to check out. I left him my warranty number with Endurance and went to rent a car from *** after he informed me the radiator was cracked & it would take a day or two to repair. I gave my *** the 800 number & warranty number ***. When I returned I was informed he could get no one to answer, I tried no answer. I tried the next day with the same results before contacting Endurance sales department who patched me right through to service. I explained what was going on and asked them to contact the shop, I was informed they couldn't do that so I drove to Mr. shop 24 miles away and called Endurance. It took 20 minutes for them to answer, Mr. explained what was going on and that he was about to install the new unit and service it but was missing two clamps costing about $34.00. The operator stated, "That when the parts came in call with the cost and use the last four of the Vin as the control". When the parts came in on 11/27 he had to close the shop to go to *** for pick up the were closing for Bird day. He called Endurance or I did and waited over 15minutes for an answer, gave the operator the order number and price of the clamps, we were then told repair was not authorized. I paid Mr. took the rental back and went to the hospital, my wife had been in there 109 days and was ready to get out. I had spent all day Tuesday getting her meds, medical equipment and moving all the items she acquired while in there. I tried calling Endurance later that day no answer, Thanksgiving and Friday through Monday no answer. Mr. closed his shop at noon. What was I supposed to do for ten days while Endurance took their holiday then got around to me? No one mentioned a rental nor did they request the old parts. ENDURANCE encourages you to use local shops to save money, Mr. is a one man shop and doesn't have the luxury of sitting on the phone for extended periods.
On 11/26, the consumer's repair facility contacted Endurance and filed a claim for repairs. The repair facility mentioned beginning the repair but still requiring additional parts. The repair facility was advised NOT to complete the repair without authorization and to contact Endurance with the complete estimate once the additional parts were received.
On 11/27, Endurance's claims department was open normal hours (7am-7pm CST) and did not receive a call from the repair facility.
On 11/28, Endurance's claims department was closed for Thanksgiving.
On 11/29, Endurance received a call from the consumer. The consumer advised that the work had already been completed, despite Endurance explicitly informing the repair facility otherwise. As claims without prior authorization cannot be paid, the claim was ineligible.
In the interest of customer service, Endurance's Claims Director is currently reviewing the file. Please note that this is not an explicit statement that changes will be made, but merely that a review is taking place. During this review, Endurance requests that the consumer send a copy of the completed invoice and proof of payment, as well as the rental invoice to: [email protected].
Complaint: ***
I am rejecting this response because: Endurance contacted me by phone today requesting a copy of completed bills which I will submit. They also mis-quoted
the time line, On that Monday when vehicle broke it was late, I took it straight to mechanic to prevent overheating, garage was closing I had to get a car quickly. from my home to hospital it's about 24 miles. it's about same to *** garage. As I stated, my wife had been in hospital 109 days after her release on Tuesday she stayed at *** in Abilene to receive follow up therapy at her mothers home who died while she was in the Hospital and we hadn't informed her of that. I contacted Endurance on Tuesday but not on the maintenance number the young sales lady in the sales department patched me right through. The service department stated, "They could not call the garage". But section B/8 states if I can't contact service I have five days to report repairs. So to town I went, at the garage I finally got through to the service department and the mechanic talked to the operator and he was polite but couldn't understand why the A/C had to be serviced after removing the radiator but I think he caught on. Mechanic stated they needed two clamps being shipped from Dallas, the operator told us to call with the arrival price and use the last four of the vin as a control number. The parts came in but Nissan would not deliver, the shop was closing so the mechanic went to pick them up 10 miles round trip. When we called Endurance the new operator was very unpleasant stating no authorization for repair was given. repairs were completed and I departed. When returning the rental the clerks asked if it was insurance payment, I guess you get better rates but I couldn't tell them. I also had a battery go out about a year ago around 1100PM sent the paperwork in but heard nothing but that's over, I did find out the car needed to be reprogramed after change. Would that have been covered??
Sincerely
The sales techniques used at this company is misleading. Ensure that you receive writing policy coverages before moving forward with this company.
Endurance has been a phenomenal company to work with. They have been consistent and extremely helpful.
I’m a little concerned about the first 10 reviews I read after activating my account today. I would appreciate if a supervisor would call me and assure me that what happened to those 10 people will not happen to me. If I do not hear from someone I will seriously think about looking elsewhere. Thank you
I received a letter stating that there will be a rate increase on my EVSP effective February 13, 2020. I do not own an Endurance Warranty so I called and gave the lady the Customer Code provided in my letter. When I heard the call may be recorded, I started to record it myself. She tried to get the name of my Warranty company from me and what type of coverage I have, I did not give it. I told her to remove me from the mailing list and she told me to "simply disregard the letter." I told her to just remove my info from list and she tried to talk over me and I stated that I am recording this and will file a complaint and to just remove me from mailing list. I hung up. I do not want nor do I have an Endurance Warranty Policy. I simply want my information removed from their database. How do they have my information? Do I have to worry that a policy will mysteriously just show up in my name now that the lady I spoke with didn't get the last word? I do not trust this kind of company behavior. Remove my information from the database.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Received a letter inferring our current warranty extension on our newly purchased auto would increase in price. The words "back under" infer a loss of current coverage, which is not true. This letter is deceptive and misleading. The very tiny print at the bottom of the letter is the only place where the word "advertisement" is used. The public auto buyer should be made aware of this slick attempt to acquire business through some misleading wording.
As the consumer has no "Desired Settlement" other than the generation of the complaint, Endurance believes that this complaint is beyond the purview of the Revdex.com.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I think it is odd that there is one customer service rep that is lauded over and over. I actually believe that this rep added her own review. Either that or they only have 10 employees.
Deceptive advertising at its best. Received a letter today RE: 2020 Price Increase.
The letter states:
" Let Endurance put your vehicle back under coverage at current Employee Pricing. By contacting us now you can avoid the price increase and still cover your investment from the high cost of these unexpected repairs".
This company continues to solicit my home when I have opted out of any solicitation by mail or phone https://www.optoutprescreen.com/contact. Their tactics are deplorable. I got two letters from them, they use many different names and numbers to scam innocent people out of money by claiming you have insurance with them and you MUST call and pay the outstanding amount or that the amount has increased on their already existing insurance. THE TRUTH IS, YOU DO NOT HAVE INSURANCE WITH THEM, nor could you.
They are a phishing company, they use the phone and the mail to see if they can get a check from the elderly or the unsuspecting. Many innocent people are hurt by this scam. They pay monthly payments to a fake business. They need to be stopped.
I have complained before and they get off by saying I'm sorry and continuing to break the law. I have saved all the information and intend to file a lawsuit against their company under Illinois law. I have contacted the AG of Illinois to Kwame *** to proceed with prosecuting this company, because I am on every list that prohibits them from soliciting me PERIOD, not by phone, email, or mail and yet they continue.
Please be advised Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. Endurance is a certified member of the Vehicle Protection Association (VPA) and has been in business since 2006. As a certified member of the VPA, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
Further, Endurance pays millions of dollars in claims each month for thousands of customers. Endurance's Claims Department has won awards for claim adjudication and customer service and all claims requests are administered using state of the art claims administrative software.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that any solicitation calls that the consumer received did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Complaint: ***
I am rejecting this response because:I never said they called me. They used to call me relentlessly in the past but now they have switch to solicitation by mail. They now send me mail claiming I owe them money for insurance that I have through them.
This is a bold face lie. This is an attempt to get me to pay them for a service I NEVER signed up for, never would. I have insurance with legitimate insurance companies. The response you sent me, is their same blanket response, to every complaint, can I
show you the wording in the solicitation. Read all the other complaints to the Revdex.com about their mode of operation. They are deceitful and corrupt. In the past I have called them and told them to look me up by my name not by the assigned number in the
letter. They can not because I am not one of their customers. They use the numbers assigned in the letter to make up a bogus contract. They are a scam company. I don't care that they say they have done business with 1 billion car garages. This
business is a scam and so are the car businesses involved with them. There are a lot of innocent victims of this company. I WANT THEM TO LEAVE ME ALONE. I do not want any of their mailings, or any mailings from their other pseudo companies. They
use a lot of names, not just Endurance. They use intimidation and lies to imply that you owe their company money. They need to be reported and held accountable.
Customer Complaints Summary
507 total complaints in the last 3 yearsof those, 244 complaints were closed in last 12 months
company is a scammer
Sincerely,
Cathy