Vanessa, was very knowledgeable about the services they provide. I like the ability of the thirty days trial with money back guarantee, if you don't want the keep the warranty.
Chelseys service was outstanding! She was patient, informative and courteous.
Best customer service rep I’ve come in contact with in any industry in a very long time. She deserves a promotion!
The sales people on the phone were very knowledgeable about their product. Very nice and easy to talk with answered all my questions. I'm looking forward to doing business with them.
On May 19, I talk to Endurance auto sales rep( Kenisha Colman ). Along with the warranty, she repeated to me I will receive a $250 on line valcher and a $500.00 Amazon card in my welcome packet. This was her way of earning the sale. ( special offer ) only to get my packet and find out there is no gift card. I talk to Endurance supervisors Dalton and his supervisor. I told I would like a discount due to the lie of the sales rep or I may cancel my warranty with them. I lost cell signal and after I got home and found out they canceled my policy for me
Endurance Warranty Services Response
• Jun 16, 2020
After review of the sales and verification calls, Endurance found no misconduct. The vouchers were described as two $250 vouchers, one within 72 hours of activation and one on the 30th day, totaling to $500 in value. It was stated that the vouchers could be used "for online shopping similar to amazon or groceries or oil changes" and was not described as a gift card. Endurance apologizes for any confusion that this may have caused.
On 6/4, the customer called in and requested cancellation of the contract. Endurance complied with this request and the contract was cancelled. A refund was processed on the same day back to the consumer's original form of payment. Please note, it may take up to 10 business days to post to the consumer's account.
Endurance Warranty Services Response
• Jun 23, 2020
Upon receipt of this complaint, Endurance reviewed the recorded calls with the consumer and found no misconduct. At no time was the phrase "gift card" used on a call with this consumer, nor would it be with any other consumer. The consumer was advised that he would receive vouchers that can be used for online shopping and other benefits. These benefits are provided through Endurance's partnership with MyDigitalVehicleRewards.com at no cost to the consumer.On 6/4, the consumer's contract was cancelled per his request and Endurance provided a full refund. Endurance apologizes for the confusion and frustration experienced by the consumer and is committed to the highest level of customer service.
Customer Response
• Jun 23, 2020
Complaint: 14426496
I am rejecting this response because:
I want them to play all 3 recordings and let a Revdex.com Rep listen to all 3 time I was told the same thing. That’s all.
Sincerely,
I just bought my policy through Endurance so I have no way of knowing long-term if I will experience any issues should I have a claim. However, the diligence, professionalism, and customer care taken and shown to me by David *** and Kim *** were above and beyond my expectations. They were fantastic ambassadors for their company, and makes me feel especially positive about working with them for the life of my car and for making the choice to warrant my car through Endurance!
The person that I talked to was very helpful & very insightful. She told me something about my policy that I didn't know.She deserve employee of the month.
Vanessa, was very knowledgeable about the services they provide. I like the ability of the thirty days trial with money back guarantee, if you don't want the keep the warranty.
Easy to set this up. No pushy sales, very professional.
Monico and Francisco were very helpful! Not pushy and very clear on all details.
My sales man Tony is the best. Did a awesome job for me om warranty for my truck
Chelseys service was outstanding! She was patient, informative and courteous.
Best customer service rep I’ve come in contact with in any industry in a very long time. She deserves a promotion!
Jeff was professional and knowledgeable on my problem. He solved it over the phone.
You guys explain everything detail by detail where it was understanding
Knowledgeable, friendly, helpful and great customer service!! A winning combination!!
Very professional and thorough. Good value and took a lot of time answering my questions.
Great EASY service that doesn't require much effort to use warranty.
Agent was very patient and attentive to my concern and listened to and resolved my problem to understanding.
The sales people on the phone were very knowledgeable about their product. Very nice and easy to talk with answered all my questions. I'm looking forward to doing business with them.
Great customer service so far so good every is running smoothly
On May 19, I talk to Endurance auto sales rep( Kenisha Colman ). Along with the warranty, she repeated to me I will receive a $250 on line valcher and a $500.00 Amazon card in my welcome packet. This was her way of earning the sale. ( special offer ) only to get my packet and find out there is no gift card. I talk to Endurance supervisors Dalton and his supervisor. I told I would like a discount due to the lie of the sales rep or I may cancel my warranty with them. I lost cell signal and after I got home and found out they canceled my policy for me
After review of the sales and verification calls, Endurance found no misconduct. The vouchers were described as two $250 vouchers, one within 72 hours of activation and one on the 30th day, totaling to $500 in value. It was stated that the vouchers could be used "for online shopping similar to amazon or groceries or oil changes" and was not described as a gift card. Endurance apologizes for any confusion that this may have caused.
On 6/4, the customer called in and requested cancellation of the contract. Endurance complied with this request and the contract was cancelled. A refund was processed on the same day back to the consumer's original form of payment. Please note, it may take up to 10 business days to post to the consumer's account.
Upon receipt of this complaint, Endurance reviewed the recorded calls with the consumer and found no misconduct. At no time was the phrase "gift card" used on a call with this consumer, nor would it be with any other consumer. The consumer was advised that he would receive vouchers that can be used for online shopping and other benefits. These benefits are provided through Endurance's partnership with MyDigitalVehicleRewards.com at no cost to the consumer.On 6/4, the consumer's contract was cancelled per his request and Endurance provided a full refund. Endurance apologizes for the confusion and frustration experienced by the consumer and is committed to the highest level of customer service.
Complaint: 14426496
I am rejecting this response because:
I want them to play all 3 recordings and let a Revdex.com Rep listen to all 3 time I was told the same thing. That’s all.
Sincerely,
Walter
I just bought my policy through Endurance so I have no way of knowing long-term if I will experience any issues should I have a claim. However, the diligence, professionalism, and customer care taken and shown to me by David *** and Kim *** were above and beyond my expectations. They were fantastic ambassadors for their company, and makes me feel especially positive about working with them for the life of my car and for making the choice to warrant my car through Endurance!
The person that I talked to was very helpful & very insightful. She told me something about my policy that I didn't know.She deserve employee of the month.
Great customer service and great price very helpful lady I spoke with was very professional and Polite
Outstanding customer service. Explanation of warranty and benefits were exceptional. Price was a plus.
She help me told me what I want to know
Jeff was very helpful and informative about my coverage and I appreciate his help.