I purchased an extended warranty for my 2012 *** from ***, for Endurance Warranty. I took the vehicle into a mechanic due to a ticking noise. No other issues were present showing any issue, no check engine light, no misfiring. Mechanic states due to rocker bearing going out it caused wiping out of cam lobe, further inspection found engine debris in oil filter, recommends replacing engine. Endurance denied our claim stating that since I did not have the car towed to mechanics shop I was at fault for engine failure. There was no indication of any issue other than a noise. I was told no automotive knowledge is no excuse to not have it towed. That makes zero sense! I call *** and am in the process of demanding my money back! Please everyone BEWARE of this company! They will take your money and NOT fulfill the contract!!!
Endurance Warranty Services Response
• Jan 08, 2019
Upon receipt of this complaint, Endurance performed an internal audit of the consumer's vehicle service contract and claim. Our audit involved reviewing internal notes regarding the consumer's claim, as well as the report from an independent, third-party inspector, and call recordings with both the consumer and repair facility. Once the audit was completed, the decision to decline the engine repair claim was upheld due to continued operation failures. Endurance did agree to authorize the cost of the initial failure of the rocker arm.
After discussion with the consumer, Endurance has instead approved AutoAssure to provide a full refund to the consumer in the interest of customer service, pending the consumer's completion of the necessary documentation. Endurance's Dispute Resolution Manager reached out to the consumer on 1/8 and the consumer accepted this offer. Once Endurance receives the necessary documentation, AutoAssure will provide a full refund.
Jeff was very knowledgeable, thorough, courteous, and friendly. He answered all of my questions correctly and explained the difference between my current overlapping policy and my new policy. Whereas the first representative that I spoke with, was not very knowledgeable at all, and left me VERY confused, resulting in frustration and an immediate call back. Endurance please ensure that all of your representatives are educated, and properly trained to answer all and any questions.
When ever I call to make my payment. I always get great customer service. I've been telling my friends about Endurance. One of my friends said she's going to check in to it. Today again I had great customer service and peace of mind. If you need a extended warranty Endurance is it.
Great people to work with! Unfortunately, I had bought the extended warranty not realizing we were already covered for mechanical breakdown on our current insurance policy. So we decided to cancel this service. They made it super easy to cancel and held true to their 30 day money back guarantee. Will definitely do business with them in the future and recommend them to family and friends
In times of corporate change we all feel the squeeze in our pockets. So when you have to make a choice in your financial matters to get through the corporate change, most businesses turn a deaf ear to your situation, because bottom line they need the money to stay in business as well. Today my phone call with acct mgr Mary was so refreshing and I truly know she understood our situation. Yes, she did her job very well keeping a customer, but it was her understanding and heart felt rapport with no pressure saying it was MY Choice. I'm thankful for Mary being on the other to listen. Endurance and Mary are a great team to go into 2019 with. Thank You..Charles G
These people from Endurance Warranty Services are sending me a lot of letters to my house. I called them so they can stop sending these letters and they said that they will keep sending advertising because according to them the information they have about me is public. And that what they are doing is not illegal. How these people can do this type of stuffs without having any type of regulations from the state of Texas? This is annoying. I am getting like three to four letters in the mail every month. The local dealerships have to stop selling these companies their customers information. Since I went to a local dealership is when I started receiving these letters. They have many addresses one in 5085 W. Park Blvd, suite 160, Plano, TX 75093, other in the state of Illinois. Their letters look like the one from the ***. Customers and Clients have to have privacy on their personal information.
I had a question about my claim and Tanner helped me understand it. He was very friendly and went out of his way to get answers from the department that handles payments. He also corrected my name on my contract that I hadn't noticed before. I had Endurance years ago and was always satisfied with their service. That's why I am a returning customer.
Mr. Michael *. was extremely helpful and answered all my concerns and questions. He was not pushy or forceful - he answered my questions in a calm and thoughtful manner.
I hope I actually never need the warranty, but I feel better that I have it.
I had a problem with a mistaken double application for services. The customer rep was most helpful. He verified the mistake in a short time. The second application was cancelled and I am most satisfied with the service I received.
I purchased a warranty from endurance spending almost $3000. Now that a hose has busted on my vehicle they are not willing to cover the cost of repair. The dealership states it should be covered and they won't even speak with the dealership to resolve the issue and cover the repair. I'm on a fixed income and I paid for this warranty because I had faith in the company that if something went wrong with my vehicle they would cover it. Now they are turning there back on me and not willing to honor the contract. If they are not willing to cover repair I want a refund.
Endurance Warranty Services Response
• Jan 08, 2019
The consumer has an exclusionary coverage. This means that any mechanical or electrical item that is not specifically listed in the exclusions is eligible for coverage. The consumer's repair facility reported failures to the spark plugs, purge valve and canister, radiator, and radiator hose. The spark plugs, purge valve, and hose are excluded and are therefore ineligible. Upon an independent third-party inspection, it was noted that the radiator had an inch-and-a-half hole, causing failure. As physical damage is not an eligible cause of failure, this repair was declined.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer. Endurance is currently working with the consumer to determine a mutually beneficial resolution.
I've received this letter several times in the past and threw it out. I never owned a car, yet receive this "Current vehicle expiring" notice to contact this company for "immediate response requested" regarding my vehicle data.
Plus my name is misspelled . they have me as Jadwiga *** instead of
Endurance Warranty Services Response
• Jan 07, 2019
Endurance is sorry for any confusion that its mail piece caused to the consumer and as a result of this complaint, Endurance has placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any further mailed advertisements from Endurance.
Customer Response
• Jan 07, 2019
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The customer service representative was very informative and friendly.
I purchased an extended warranty for my 2012 *** from ***, for Endurance Warranty. I took the vehicle into a mechanic due to a ticking noise. No other issues were present showing any issue, no check engine light, no misfiring. Mechanic states due to rocker bearing going out it caused wiping out of cam lobe, further inspection found engine debris in oil filter, recommends replacing engine. Endurance denied our claim stating that since I did not have the car towed to mechanics shop I was at fault for engine failure. There was no indication of any issue other than a noise. I was told no automotive knowledge is no excuse to not have it towed. That makes zero sense! I call *** and am in the process of demanding my money back! Please everyone BEWARE of this company! They will take your money and NOT fulfill the contract!!!
Upon receipt of this complaint, Endurance performed an internal audit of the consumer's vehicle service contract and claim. Our audit involved reviewing internal notes regarding the consumer's claim, as well as the report from an independent, third-party inspector, and call recordings with both the consumer and repair facility. Once the audit was completed, the decision to decline the engine repair claim was upheld due to continued operation failures. Endurance did agree to authorize the cost of the initial failure of the rocker arm.
After discussion with the consumer, Endurance has instead approved AutoAssure to provide a full refund to the consumer in the interest of customer service, pending the consumer's completion of the necessary documentation. Endurance's Dispute Resolution Manager reached out to the consumer on 1/8 and the consumer accepted this offer. Once Endurance receives the necessary documentation, AutoAssure will provide a full refund.
Very polite, courteous and efficient
I Received Awesome Customer Service from Jeff at Endurance! He was Very Patient, Knowledgeable and Helpful..... Thank You Very Much!
Jeff was very knowledgeable, thorough, courteous, and friendly. He answered all of my questions correctly and explained the difference between my current overlapping policy and my new policy. Whereas the first representative that I spoke with, was not very knowledgeable at all, and left me VERY confused, resulting in frustration and an immediate call back. Endurance please ensure that all of your representatives are educated, and properly trained to answer all and any questions.
When ever I call to make my payment. I always get great customer service. I've been telling my friends about Endurance. One of my friends said she's going to check in to it. Today again I had great customer service and peace of mind. If you need a extended warranty Endurance is it.
April was fantastic. Before I even completed asking, she knew what I needed and emailed me the necessary info. She gave great customer service.
Very good customer service. Appreciate it, thanks a lot.
Great, Chris was able to transfer my existing vehicle extended warranty to another vehicle I was planning on buy a policy for. Bravo!
Matt was great to work with on my issue with policy and got it resolved fast.
Great people to work with! Unfortunately, I had bought the extended warranty not realizing we were already covered for mechanical breakdown on our current insurance policy. So we decided to cancel this service. They made it super easy to cancel and held true to their 30 day money back guarantee. Will definitely do business with them in the future and recommend them to family and friends
In times of corporate change we all feel the squeeze in our pockets. So when you have to make a choice in your financial matters to get through the corporate change, most businesses turn a deaf ear to your situation, because bottom line they need the money to stay in business as well. Today my phone call with acct mgr Mary was so refreshing and I truly know she understood our situation. Yes, she did her job very well keeping a customer, but it was her understanding and heart felt rapport with no pressure saying it was MY Choice. I'm thankful for Mary being on the other to listen. Endurance and Mary are a great team to go into 2019 with. Thank You..Charles G
They are a five star they helped so much when it came down to getting my truck fixed love you guys
These people from Endurance Warranty Services are sending me a lot of letters to my house. I called them so they can stop sending these letters and they said that they will keep sending advertising because according to them the information they have about me is public. And that what they are doing is not illegal. How these people can do this type of stuffs without having any type of regulations from the state of Texas? This is annoying. I am getting like three to four letters in the mail every month. The local dealerships have to stop selling these companies their customers information. Since I went to a local dealership is when I started receiving these letters. They have many addresses one in 5085 W. Park Blvd, suite 160, Plano, TX 75093, other in the state of Illinois. Their letters look like the one from the ***. Customers and Clients have to have privacy on their personal information.
I had a question about my claim and Tanner helped me understand it. He was very friendly and went out of his way to get answers from the department that handles payments. He also corrected my name on my contract that I hadn't noticed before. I had Endurance years ago and was always satisfied with their service. That's why I am a returning customer.
Mr. Michael *. was extremely helpful and answered all my concerns and questions. He was not pushy or forceful - he answered my questions in a calm and thoughtful manner.
I hope I actually never need the warranty, but I feel better that I have it.
I had a problem with a mistaken double application for services. The customer rep was most helpful. He verified the mistake in a short time. The second application was cancelled and I am most satisfied with the service I received.
I think it was great
I purchased a warranty from endurance spending almost $3000. Now that a hose has busted on my vehicle they are not willing to cover the cost of repair. The dealership states it should be covered and they won't even speak with the dealership to resolve the issue and cover the repair. I'm on a fixed income and I paid for this warranty because I had faith in the company that if something went wrong with my vehicle they would cover it. Now they are turning there back on me and not willing to honor the contract. If they are not willing to cover repair I want a refund.
The consumer has an exclusionary coverage. This means that any mechanical or electrical item that is not specifically listed in the exclusions is eligible for coverage. The consumer's repair facility reported failures to the spark plugs, purge valve and canister, radiator, and radiator hose. The spark plugs, purge valve, and hose are excluded and are therefore ineligible. Upon an independent third-party inspection, it was noted that the radiator had an inch-and-a-half hole, causing failure. As physical damage is not an eligible cause of failure, this repair was declined.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer. Endurance is currently working with the consumer to determine a mutually beneficial resolution.
I've received this letter several times in the past and threw it out. I never owned a car, yet receive this "Current vehicle expiring" notice to contact this company for "immediate response requested" regarding my vehicle data.
Plus my name is misspelled . they have me as Jadwiga *** instead of
Endurance is sorry for any confusion that its mail piece caused to the consumer and as a result of this complaint, Endurance has placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any further mailed advertisements from Endurance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Jadwiga