Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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This warranty is a Fraud!! Beware before subscribing to this warranty program.
I went to a *** dealership to fix two complaints I have on the car. The car was leaking oil-like fluid under the car; that one they will fix and it will be covered under warranty. The other complaint I have is the ticking noise coming from the engine.
Let me first begin that I was sold the supreme coverage because it's like a bumper to bumper warranty, less the maintenance items like brakes, tires, oil change and such. I was told that any breakdown of the car will be covered unless it's listed under section X (what's not covered). Section IX is Schedule of Coverage (what's covered).
The service manager said that the ticking noise came from the exhaust manifold. It diagnosed that one of the bolt holding the exhaust manifold broke off causing exhaust leak making the ticking noise. They called endurance and he said that it was denied warranty work because it was the bold that broke off that caused the leak.
Here's where I think the whole warranty is fraud. Under section X (the exclusions) "Bolts, nuts and fasteners are not covered... (but it says UNLESS)... unless it's specifically listed in the Schedule of Coverage (section IX). Schedule of coverage has sub sections and it lists Engine Exhaust and Intake manifolds which is held by bolts.
I spoke to different individuals including managers one of whom was a lady that just cutting me off when I spoke. The policy from Section X to Section IX for the Supreme coverage brings you back in circle and they just end up not covering repair. This is fraud.
Initially signed up for a Warranty with endurance in November 2018. I called to canceled in December 2018 after not receiving my written plan. The sample plan emailed was vague. I was told it would be cancel but allow time. Their reps continues to convince plan is needed and pursue sale. Calls in January 2019 to advise cancellation. I received doc and called back to confirm cancellation. I was told by a rep they may have a better plan that met my needs and he would call back. I said ok and thanks. He never called back. I left messages to advice of cancellation. So I looked at my account and did not see anything from Endurance company as a charge. So I thought it was over. Then after talking with credit card rep about fraudulent charge from *** $126.06; which is Endurance to my surprise. I called back to cancel again and request a full refund. I have talked to over 10 people to request full refund and cancellation; however they don’t put in a cancellation. They gave an address to send notarized letter with car miles for calculating refund. Endurance employees continue to insist to encourage me to keep because I need this plan. I had my card company refuse charges. Today Endurance called me to ask for money. I explained again I feel Endurance stole money from me and is refusing to cancel as requested again and again as shown on their records. Finally was told a refund would happen however because for time not mileage; however they can on mileage but will not. According to them today I paid $1,121.27. Payments for August, September, and October was credit back to card. So only down payment and January thru July payments equal $1,121.27. Why are they so unethical in stealing others money by prolonged tactics after customers request cancellation as informed by Endurance customer representative ???
Please be advised, Endurance has issued a full refund to this consumer. The monthly payments were refunded by ***, the payment processor. Endurance sent a check to the consumer in the amount of the initial activation payment. Endurance apologizes for the accounting error that led to the consumer's contract to remain in force.
Will not stop calling or sending letters even though I'm on the Do Not Call list and I've asked at least two thousand times stop calling
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
The lady representative that helped me was very very helpful and polite. Answered all my questions promptly. Had to put me on hold for a lil while but was polite enough to ask another representative to pick up the line and let me know she was still trying to find a solution. She actually was calling auto shops in the next town over.. she found 2 shops qualified to work on my 2011 ***. In my opinion she went above and beyond for me today and for that I thank her and endurance for having her..
DO NOT USE THIS WARRANTY COMPANY!!!!! WARNING!!!WARNING!!!!!!
your truck will be in shop more than a week before repairs!!! waste of money, they say our truck was modified and they canceled our warranty!! and only gave us 1/3 of what we paid in!!!! I didnt know it was modified and I told them that we bought the truck as is!!!
Please be advised DO NOT USE! YOU WILL BE UNSATISFIED!!!!!!!!
0 Rating not even a 1 in rating!!!!!!!
I Purchased an extended warranty with Endurance Warranty in July of 2019. I was told there was a 30 day & 1000 mile “prove it” period I had to wait before making a claim to ensure no pre-existing conditions existed with the truck I purchased the warranty for. I went over 60 day and 3000 miles before my truck broke down. The engine failure is clearly stated to be covered in the contract however they denied the claim for the shop determined engine work that needed to be done. They refuse to provide me written reason for the denial even though I have requested it on 3 separate occasions and the verbal reason given is not even defined within the contract as a reason for denial of a claim. I have made several attempts to resolve the issue with Endurance directly and the Shop Manager, who has 30+ years of experience and all the required certification to be an expert holds to the fact that there is no reason for them to be denying the claim on the grounds they are using for denial of the claim.
Please be advised, the consumer currently has an authorized and paid claim. Endurance authorized and paid for the initial cause of failure: rocker arms, the #5 pushrod, and related components. These were confirmed as the original cause of failure. Endurance authorized this repair and submitted payment in the amount of $1824.27. Please note, the consumer continued to operate the vehicle with this failure, leading to a subsequent engine failure due to continued operation. Unfortunately, the consumer's contract does not allow for coverage of failures due to continued operation.
Endurance has also submitted payment to the consumer for rental charges incurred during the repair. The consumer has informed Endurance that he did not receive the check for rental reimbursement. Endurance's Accounting department is attempting to track the check and will reissue it if necessary. Endurance apologizes for the delay.
I had talked with a representative with this company in July or August of 2019; at the time I told the representative that I could not afford the contract at this time; and I would call her back and let her when she could begin deducting monies from my checking account. I never called back to authorize any funds being taken from my account. On the 19th of November this year as I was going over my bank statement online I noticed that $157.81 had been taken out my checking account by ***-vehicle coverage. At this time I called *** Bank and spoke with a represent about those fraudulent charges on my bank statement, which I did not authorize; while talking to the representative at the bank and going over my bank statement it was discovered that they had deducted other funds from my account in October for $157.81 which was not authorize by me. The representative from the bank stated to me that I needed to call and talk with the company, *** and talked with Antonia, and talked with her and explained ton her that I did not authorize any monies to be taken from my checking account, at this time she stated that she would put a stop payment on that transaction. I called my bank *** back and explained to them; I want to file a case of fraud. The representative at the bank told me That I would have to call Endurance Warranty Services to solve this issue. When I called Endurance Warranty Services, I spoke with a Kenneth, an agent for Endurance Warranty Services, and explained to him what that I did not authorize for them to deduct monies from my account, he stated that he was going to listen to the recorded call and call me back the next day which was the 20th of November. I did not hear from him so I called and spoke with another agent her name is Kiara, and she transferred me to their billing department to speak with Margaret; and she stated that I, James *** has called them on September 14, 2019 and authorize the monies to be taken from my banking account.
Please be advised, on 9/14, the consumer agreed to activate a contract with a future payment, scheduled for 9/17. On 9/17, the consumer agreed to put down $100 to begin the contract. The $100 was run on 9/19.
Endurance understands the confusion experienced by the consumer, and in the interest of customer service, Endurance has agreed to provide a full refund to the consumer.
Ms. Voss was very professional and gave me clear answers to my many questions. She explained the advantages of picking the right plan for me. I felt she was truly interested in making me happy. She went above and beyond to make sure I got all the information I had called about. I was impressed with her knowledge of the different plans. I now feel good about my plan and even happier about driving my car!
Has very bad customer service try to cancel contact keep putting on hold or they can not hear you
I sent a notarized certified letter to the only address om my warranty contract to cancel my warranty and they want me to send another one with the odometer reading to a different address I already spent 15 more dollars to send the other one.If their is no address showing then their cannot be a valid warranty contract and they cannot say I agreed to the terms without providing the means for me to do so.
Please be advised, a statement of mileage is necessary for Endurance to properly calculate a pro-rata refund and ensure that the consumer receives the correct amount. Endurance received documentation of the consumer's mileage by mail on 12/11. While it may take up to 30 days to process a pro-rata refund, Endurance has agreed to expedite the consumer's refund to today, 12/17. The refund will be sent via USPS to the consumer's address on file.
confusion regarding what is covered in warranty and warranty contracts not being honored.
On 8/23, the consumer contacted Endurance and purchased a Supreme contract. The consumer provided an estimated start mileage of 26,000. The consumer was advised to contact Endurance within the next 10 days and provide the vehicle’s exact mileage. Please be advised, the contract has a 30 day and 1000 mile waiting period. Any failure that first occurs inside this period cannot be covered. Endurance received no further communication from the consumer in regards to the mileage.
On 11/21, the consumer’s repair facility contacted Endurance and reported multiple failures, including a flashing check engine light, a flashing ABS light, misfiring, and overheating. The mileage reported by the repair facility was 27,229. As this mileage was 1,229 miles past the estimated mileage and the contract had a 1000 mile waiting period, Endurance requested documentation from the consumer to correct the start mileage estimate to ensure that the failure first occurred outside of the waiting period.
The consumer sent Endurance an apparent service history document from May of 2019, showing that at 24,749 miles, the consumer’s vehicle was diagnosed with several repair issues declined by the consumer. Unfortunately, the document was dated too far before the 8/23 activation date to effectively correct the mileage.
On 12/3, the consumer contacted Endurance and requested cancellation of her contract. Endurance immediately complied with this request and cancelled the contract. Please note, it may take up to 30 days to process a pro-rata refund.
In the interest of customer service, Endurance will expedite the consumer’s pro-rata refund. It will be sent out on 12/16 to the consumer’s address on file.
Vernetta was excellent at helping me with my plan . She got me great payments and was so knowledgeable. I’m glad to be a customer.
I believe this is a scam, and I would like my full name taken off of there mailing list permanently I don't know why they keep notifying about a warranty I don't have a car.
Scummy company who persist in sending me mail although I have never driven a car in my life. I've received a half dozen of these ridiculous letters that are fraudulent ... these principals need to put in a jail cell.
What started out as hopeless for me has ended up being hopeful. Josh S. Is an angel!!!! He exemplifies superb customer service. He went above and beyond on my behalf. He heard my issues and calmed my fears. He made me feel like I was his only client. A compassionate caring customer service representative is not common in this society but Josh is second to none!!!! It is because of his unyielding professionalism that I am happy to be an Endurance member!!!
Never before have we felt so reassured that if an issue should occur with my husbands Vette, we are in safe hands.
Sarvesh was not only accommodating, but provided outstanding assistance, listened to my concerns, answered every question I had, in a short timeframe, and relieved me of any thoughts I might have had that we may have been worried about.
I would highly recommend him to any customer interested in buying ’soup to nuts’ coverage on their vehicle. I am grateful, at peace, and most Of all, now stress free, should we encounter any issues with our vehicle.
I’ve had outstanding experience with Endurance. My claim was fully covered with no problems!
I purchased a warranty for my car . The transmission went out. I have contacted Endurance 8-10 times and spoken to that many people to resolve my problem. The shop where I took the vehicle said that the warranty should cover repair of the transmission.
Endurance will only pay 2400 towards the repair of $5000. One person told me that if I had taken the vehicle in for an inspection at 150,000 miles it would be covered. It has less than 94,000 miles. Another representative told my daughter that I should have had it towed to the shop and not driven it, then it would have been covered. All we have gotten is the run around. They also refuse to give me a copy of the inspection report.
On 11/14, the consumer’s repair facility contacted Endurance to file a claim for repair of the transmission. The repair facility stated that the vehicle was driven in to their repair facility and was very low on transmission fluid. The repair facility stated that the transmission was leaking from the rear case half seal and was dark and burnt.
As part of the normal claims process, an independent third-party inspector was sent to confirm the vehicle’s status and the failures reported by the repair facility. The inspector confirmed the seal leak, along with an extremely low, almost empty, level of transmission fluid. The nearly-empty fluid, combined with evidence of fluid blowback showing a longer-term leak and the consumer’s continued operation of the vehicle, led to a failure of the transmission.
Subsequent to the inspection, Endurance authorized the initial cause of failure, the rear transmission seal. Unfortunately, Endurance could not authorize the replacement of the transmission as continued operation failures are excluded from coverage. Per the consumer’s contract (attached), pg. 2,
B. FILING A BREAKDOWN CLAIM:
In the event of a Breakdown, You must take immediate action to prevent further damage. This Contract will not cover the damage caused by continued operation or by not securing a timely repair of the failed component. The operator is responsible for observing Vehicle warning lights and gauges, or any other signs of overheating or component failure, and taking appropriate action immediately. Failure to do so may result in the denial of coverage.
At this time, the consumer’s contract is active and eligible for future claims. Endurance has authorized the repair of the rear seal in the amount of $2419.02 and is awaiting the completed invoice from the repair facility so that payment can be made.
Daniel Wilner |CVPP, Customer Resolutions Manager
Direct Toll Free
Complaint: ***
I am rejecting this response because:There were no problems with the gauges or warning lights and no signs of overheating. $2419.02 doesn’t even cover half of the repairs. I cannot afford to repair the vehicle. I request a refund for money paid for a useless warranty.
Sincerely,
Jan
Per the consumer's contract, pg. 6, "Exclusions", coverage is not provided under this contract:
For a breakdown of a covered component/part caused by Your refusal to perform reasonable repairs recommended by the dealer, Repair Facility, or Administrator. Any damage caused by failure to protect Your Vehicle from further damage when a Breakdown has occurred or failure to have Your Vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes Your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting Your Vehicle by continuing to drive creating damage beyond the initial failure. Lack of mechanical knowledge is not an excuse for continued operation.
As the consumer's vehicle had a long term leak with blow back evidencing clear fluid leakage, was driven into the repair facility rather than being towed, arrived with significantly low transmission fluid, and this fluid leakage was the caused of the subsequent failures, Endurance is unable to cover the continued operation failure. The initial cause of failure, the leaking seal, is still authorized and is awaiting a completed invoice for payment. If the consumer wishes to cancel their contract and receive a refund, they may do so at their selling dealer.
I had endurance for about 4 years and I received excellent help from there services. I later traded my car in and received most of my money back. When the warranty is up if I don't trade it in I will return to endurance.
I was offered a full car warranty by the sales Person from Endurance Car Warranty( Nayo Buchanan), she stated the policy would cover all things bumper to bumper, including 4 matic suspension on my SUV; I was told the policy would cover anything that needs to be repaired by an ASE certified auto shop, the policy was started on 02/11/2019 ; I had a malfunction on 11/20/19, The vehicle was sent to the shop, the shop called the warranty claims department, the warranty department stated they couldn't honor the repairs because there was a discrepancy with the mileage; I explained, I gave the representative the mileage perhaps she wrote the miles wrong, I'm unsure. The warranty department has denied the repairs and has cancelled my policy as they called the shop to inform them without my knowledge( Highly inappropriate); effective 11/21/2019, and it seems they aren't looking to remit the full balance owed to me which equates to $1481.35. The warranty company has defrauded me and now states they want to either send me a prorated balance or start me with a better policy, plus send me a $150 gift-card for restarting a new policy...
I stated I want a full refund and to continue cancelling my policy; I have sent several written emails corresponding with them starting on 11/21. I wouldn't want to have a automobile malfunction and they decide whether to cover it because of cost , that's not a good business practice, to guess if they'll cover the associated repairs.
On 2/11/19, the consumer purchased a United Car Care Diamond vehicle service contract. The consumer provided an exact mileage of 93,001. Please be advised, all Endurance calls are recorded for quality assurance. Upon receipt of this complaint, Endurance performed an internal investigation including reviewing recorded phone calls. A review of the verification phone call confirmed that the consumer stated the mileage was exact. At no time after this activation did the consumer contact Endurance or United Car Care and provide a different mileage.
On 11/21/19, the consumer's repair facility contacted the claims administrator, United Car Care (UCC) to file a claim for repairs. As part of the claims process, UCC acquired a vehicle history report. This report showed that the vehicle already at 97,777 miles on 9/30/18, prior to the contract activation. As the consumer provided a falsified mileage per the recorded activation phone call, the claim was declined.
On 11/21/19, the consumer contacted Endurance in regards to the denied claim from UCC. After explaining the discrepancy, Endurance's representative offered to rewrite the contract with the known correct current mileage to still allow the consumer to have coverage. The consumer advised that he would discuss with his wife and contact Endurance with a decision. Later that day, the consumer's wife, who stated that she was also an attorney representing the consumer, requested cancellation of the contract. As the consumer's legal representative requested cancellation, the contract was cancelled. The consumer's pro-rata refund of 878.05, calculated as specified in the contract, is set to be mailed on 12/20/19.
In the interest of customer service, Endurance is willing to waive any administrative fees and expedite the refund. This would bring the refund amount to 928.05. Alternatively, Endurance is still willing to rewrite the consumer's contract to the proper level of coverage with an accurate mileage reading. Endurance has made several attempts to contact the customer and has left voicemails.