Endurance Warranty Services

Kim was helpful, I had a valid concern regarding the lack of listed specific electrical components covered under the Supreme ( Platinum) level of coverage. Kim explained that all electrical and mechanical components other than what is listed under exclusions are covered. Kim explained the contract was standardized by law and does not list all covered components, just exclusions. Kim was helpful and succeeded in retaining my new membership. looking forward to continued quality customer service going forward

The person or persons I spoke with were very informative and very pleasant some needed to speak more clearly

Vernetta G. Thank you for your patience, kindness, and knowledge!

Kimberly was very helpful with me. Making sure I understand the policy her customer service was excellent . Cynthia M

Customer Service (Agent) performance, regarding payment issue(s), was excellent.

Tabitha has great knowledge in what she does! I thought I had a problem but she explainef to me why this occured. She did a great job!

My dealings with this business are limited to receiving unsolicited mailings. However based on their deceptive and predatory marketing practices, I can clearly see that they are not to be trusted. Shameful.

Misleading Solicitation is no way to start a business relationship. Deception in insurance is a complete FAIL.

After much research this seemed to be the best warranty to purchase but as soon as we got in the shop of course they found some reason why they wouldn't cover what the issue was even though it's a bumper to bumper full coverage ,and their best warranty. Starting from the very beginning they have a third party company that does the billing and then must not report back to the actual company so they were considering us late. That has been an ongoing battle since January and the right hand doesn't know what the left hand is doing and one person will say they will take notes and put it on the account and then we still get calls regarding payments even though the payments are current. TERRIBLE!

Chelsea was very helpful with what I needed to know

The agent, Brittany was very pleasant, helpful and courteous. Explained everything and made sure I received what I was needing.

Chelsea was a very helpful person her customer service was great thanks for helping

Customer service representative Tabitha was patient, kind and very helpful in helping me figure out what my coverage entailed. She sent me an electronic copy right away so I can always keep on file.

I was sent a letter, leading me to believe the warranty I bought at the dealership had an issue regarding cost. I did call the Endurance number, listened to the pitch, but when I tried to explain I already had an extended warranty, Eugene was very understanding, said I should check out my current policy (that I have one).
So I did, called back within the hour and was transferred to Customer Service, it was a hell thing.....they were rude, put me on hold (as a time out) when I stated that I had a policy, and did not need there's.....I have NEVER been so insulted....BEWARE
Deb

The people I spoke with Lloyd *** and the gentleman I spoke with this morning are to be commended for their professionalism and understanding. I signed up for the service prior to hearing costs. The card that goes out (advertising) makes it appear that I had an obligation to join this service. I believe there lies the problem. My husband is in long term rehab, the current virus has us all in an uproar. The verbiage on card makes it appear that you are obligated to have this service (that was my take anyway) After talking to my husband he pointed this out and knowing I was not in a position to add any more financial burden if we didn't have to. Very intimidating for sure. Again, I must emphasize that the gentlemen I spoke with could not have been more understanding and polite.

I have received several mailers from this company that simply states "MOTOR VEHICLE SERVICE NOTIFICATION" I have called them and requested they take my name out of their system. They are trying to get me to buy an extended warranty on a 2019 vehicle that has a 100,000 mile 10 year warranty.

Amy D. helped me navigate past a costly decision. For brevity sake, Amy exemplifies what customer service should be. Endurance/Mepco can be proud to have her on the Team. Thank you for your support!

She was very helpful, very clear and Decisive. Answers my questions with a positive attitude and I enjoyed speaking with her. I enjoyed even more that she was from this country and not outsourced.

Chelsea was very knowledgeable, helpful and professional. She handled my due date change very efficiently.

Jeff Fairchild was great! Very helpful and pleasant. I appreciate his assistance.