Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I recently talked to Mr. Marinelli, Director of Customer Service and would like to say it was very enjoyable. Mr. Marinelli answered my questions in a very professional manner. He answered all of my questions favorabliy.
John has really helped me with deferring my monthly payment and keeping my warranty on GRACE my car. He was a listening, empathetic assistant.....you should have a 100 more 'John' s to represent your company!
Hello I would like to address the recent customer service representative named Sheila *** from Endurance Warranty services and she was not only pleasant and professional in her answers to my account information, but she was also very informative & knowledgeable in the info given to me about my policy and that really impressed me with the level of service being as how my account was not current, she made me feel comfortable. Very Wonderful...
An excellent experience! Daniel *** helped me a ton in the cancellation of my policy. I particularly liked that he was very transparent about the fees and refunds that would happen.
I will definitely consider signing up with Endurance in the future!
Today I called to file a claim on my *** Accord and was greeted with a lovely young lady named Sheila who walked me through the whole process and now my car will be back on the road in no time!
I received a text message about my late payment today. Life is so busy and it wasn't payday yet. So I wasn't able to do anything. I was offered to set up a one time auto payment for my pay date. The rep texting me (Alexis) was so pleasant and accommodating. We took care of everything via text! How cool is that! Thank you Endurance for this communication option. Sometimes it's just too hard to sit on a phone call.
Thanks you Eddie for helping me keep the policy
After having an issue with my claim I spoke with John at Endurance and he was a great help.
Endurance you are simply the best ! Eddie *** thank you so much ! You made my whole issue with my dealer so simple when they tried to overcharge me ! Thanks
Thx you Eddie for all your help ! You made my experience a great one
The letter sent out to potential customers is an officious looking letter warning of possible warranty expiration. Nowhere on this letter is any listing of "Endurance Warranty Service". Terms like "Vehicle Alert Notice". "By neglecting this notice your coverage will be at risk...." "Out records indicate you have received multiple notices...". To an elderly individual or retiree this type of scare tactic is predatory. When I called them to express my concerns regarding the tone of the letter the "customer service rep" was smarmy and impolite.
Scaring people with officious sounding communications is not a business model, its criminal.
Endurance warranty is an absolute scam! These guys will fight you just so they don’t have to pay a claim. Their customer service is horrible everyone plays phone tag and passes you off to someone else. I paid 3k for coverage and when I need my sunroof repaired they denied and said because I installed shocks that aren’t original all the vehicle is voided. The mangers are not there to help you or resolve problems. Save your money or go with any other company.
This is a review not a complaint. When I purchased my vehicle I purchased an extended warranty from the dealer that covered my car bumper to bumper. In shopping around after the initial purchase I came across this company and due to the total price difference and no interest payments I cancelled the original policy I purchased from dealer and replaced it with one from this company. It proved to be one of the biggest mistakes I’ve made in a while.
This company does not sell a product that adds the extra level of insurance one would be seeking or needing when a break down occurs. They exclude many critical components from coverage and don’t even mention many others at all in the policies. They will not approve any repair for anything not listed specifically in their policies. Even if said part is connected or embedded in a covered part. And with the language they use in their policies they simply have no legal obligation to do so.
In my case, they denied a claim for a failed fuel injector. Fuel injectors as they are not mentioned anywhere in th policy are not covered. A repair of over one thousand dollars on my vehicle to my very unpleasant surprise.
I do not fault Endurance for not paying my claim nor am I upset with their lack of service. Examining their policy you can clearly see that they are following it to the letter. The fault is all mine for swapping extended policies in the attempt to save money. The Extended policy was about two grand less than the one I had originally purchased with vehicle. Well this out of pocket repair has already consumed 80 percent of the savings
Bottom line this company, is very astute with their contract language and sell services designed to take your money. But not pay for repairs. Be smarter than me. If you’re looking for an extended warranty because you think you might need to use it. This is not the right company nor product for that.
After having my policy just over 2 months I have a major malfunction with my transmission and Endurance Warranty went above and beyond to help with not only my repair but also showed outstanding professionalism in walking me thru the steps of getting the service done with my vehicle. Steve *** gave me information that was very informative and put my mind at ease as it related to what steps had thus far been taken and what would happen next for my claim. I would highly recommend anyone looking to extend coverage or add coverage to their vehicle to use Extended Warranty Services.
Rodney *** contract #
After a rough start I eventually came in contact with Steven *** and he became my go-to person as I navigated the repair process. Although it was a long and often frustrating process, Steven was always professional and calm and kept the process moving forward. I felt he truly was an advocate for me while working with the claims people and the repair shop. If this was a review of just Steven, I would have given it five stars.
I believed in Endurance in spite of the negative reviews. they called with persistence about signing me up for a warranty. yet, from the time the policy is sold until the claim, Endurance is not honest about the coverage and the process of their warranty information. The call was recorded by endurance on 10/12/17. I called to tell about an issue on on 2008 ***. I had a dealer mechanic on a 3 way call. The endurance agent would not accept ***'s diagnosis of the problem which was a warranty extension issue. and I was told to break down the engine to prove a cause of failure and that rings and pistons were covered in the warranty. Then endurance would sent a representative to the site within 24-48 hours. I asked to speak with a manager as was denied. *** broke down the engine and proved the cause of failure. Endurance denied the claim stating that oil consumption was excluded! we informed Endurance that it was an oil consumption issue and had already done the oil consumption test before we broke down the engine and were advised by Endurance to still break down the engine. This is extremely misleading. At no point in the 10/12/17 conversation was it mentioned that oil consumption was excluded. Endurance doesn't take responsibility for misguiding me and I left to pay for the repair and the engine diagnosis. The customer service rep and the claims rep on 10/12/17 both told me that rings and pistons were covered even when I informed them of the problem. I asked specifically about this issue and what would happen if I broke down the engine and the diagnosis was correct. There was a witness on the call and the claims rep advised us of this processing knowing it was not covered! This is good business. very manipulative.
On March 31, 2014, the customer contacted Endurance and purchased an Interstate Xtra Supreme vehicle service contract for his 2008 *** with approximately 118,000 miles on it.
Please be advised, Endurance was strictly the seller of the vehicle service contract. Endurance sold the customer an Interstate National Dealer Services vehicle service contract. Interstate National Dealer Services is the administrator/obligor of the vehicle service contract which means Interstate National Dealer Services administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance played no role whatsoever in the approval or denial of the claim.
In the customer's complaint, he states "The Endurance agent would not accept ***'s diagnosis of the problem...Endurance would sent a representative to the site within 24-48 hours...Endurance denied the claim..." However, it was not Endurance the customer was speaking to, it was Interstate National Dealer Services."
The only time the customer called Endurance was on October 12, 2017. Endurance's Customer Service Representative told the customer that she can tell him what is eligible for coverage but Interstate National Dealer Services makes the decision regarding the claim and condition of the part. Please find attached the call between Endurance's Customer Service Representative and the customer.
Our office, as the seller of the policy, gets involved on numberous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim. However, as stated above, Endurance had no knowledge of the customer's claim denial until we received the Revdex.com complaint.
Upon receiving the complaint, our company contacted Interstate to ascertain the issue with the customer's car repair. ***ing to Interstate the customer's claim was denied because it was determined by inspection that the part malfunctioned due to wear and tear. Wear and tear is excluded from Interstate's contract.
In the interest of customer service, Endurance's Customer Service Manager attempted to contact the customer on October 18, October 24, October 25 two times and October 26 and did not receive a call back yet.
Nicole was AWESOME. She was very professional and knowledgeable. Based on the way Nicole handled my concerns, I would DEFINITELY recommend Endurance to my social group.
Company mailed misleading information that makes it appear you are already a customer. After falling for the scam I asked that my info be removed from their calling list and instead I only received more calls in the same day.
The consumer contacted Endurance after-hours to request she be taken off the mailing list. Endurance employs an inbound third party call center to handle all customer service issues after normal business hours to ensure consumers can talk to a live agent. In this instance the third party's live agent marked the consumer's file "working" and as a result, Endurance's customer service representative attempted to reach out to the consumer. Endurance is sorry about any confusion this caused the consumer and confirm that the consumer was added to Endurance's "Do Not Mail" database to ensure that the consumer will not receive a mailed advertisement from Endurance in the future.
I purchased an extended warranty for My truck in have a problem my daughter saw smoking out the exhaust pipe took to *** it's been a week now and I can't get the repair done all I'm getting is the round a round back and forth and no solutions to fix it they ensure me that if a problem a rise while I have the contract they honor the the problem so I am considering the next step is to take them to court about this issue if nothing get resolved
On August 21, 2017 the consumer contacted *** and purchased an Endurance Secure Plus vehicle service contract for her 2007 *** CX-7.
On September 28, 2017 a respresentative from Hiley *** contacted Endurance's Claims Department to initiate a claim on the consumer's car. The repair facility reported that the consumer had driven her vehicle in with the check engine light on, smoke from the tailpipe from burning oil, and an extremely low engine oil level. Upon inspection the repair technician determined that the turbo charger inlet seal had been leaking long term. This was causing oil to enter the combustion chamber and burn, causing the smoke from the tail pipe. The issue had been ongoing long enough that the consumer ran her engine extremely low on oil, and had continued operating the vehicle long enough that engine damage occurred.
When the claim was started the Endurance Claim Adjuster ran a *** report as per policy at the time of a vehicle's first claim. The *** report showed that the vehicle had been at Hiley *** on May 29, 2017 with a mileage of 157,218 miles. The consumer had reported a mileage of only 156,745 miles 3 months later when she purchased the policy on August 21, 2017. So the Endurance adjuster requested the consumer's maintenance records, including the May 29th invoice, to verify the consumer had been following the manufacturer's required maintenance schedule and to obtain documentation to attempt to correct the start mileage on the policy.
The consumer contacted Endurance on October 2nd and seemed to have not been informed of the mileage issue or the request for maintenance records that had been made to her repair facility on September 28th. The Endurance Claims representative explained the issues and made a second request for these records to attempt to correct the start mileage and proceed with the claim. Endurance received records on October 5, 2017. The consumer was unable to provide any records from around the time of contract purchase and provided an oil change invoice from May 3, 2017 at 156, 472 miles and the invoice from Hiley *** from the May 29th visit at 157,217. This invoice confirmed the mileage reported to *** was correct.
The Secure Plus vehicle service contract requires a mandatory Waiting Period before the coverage takes effect. The waiting period equals 30 days and 1,000 miles from the odometer mileage at contract purchase. Failure of a covered component occurring with the first 30 days and 1,000 miles after the start date will not be covered.
The consumer was given all possible benefit of the doubt in calculating the start mileage at point of purchase to make sure she was as far into the Waiting Period as possible. The start mileage was updated to 157,968 miles. This put the consumer 502 miles into the 1,000 mile Waiting Period. Unfortunately, the claim occured during the contracts Waiting Period and the was denied for pre-existing condition.
I Priscilla *** dropped my 2011 *** to *** Superstore on Bennett Ave on July 5 2017. For a oil change. My car was having some problems with slowing down and speeding up. So I asked that they would check my car out. At that time I gave Matt *** my Extended warranty papers from Enduance.A couple days later he (Matt ***) called me and told me that Endurance wanted to know did I maintain the car. My records were in order because *** Superstore was the shop who had the records. Then they wanted *** to break down the car so an adjuster can come and check the car out which took about a week. WHEN they did get back to me they told me that Endurance said they were Not going to pay for my REPAIRS. I told them to repair the car and I will deal with Endurance. I talk to a man at Endurance name Art on July 17 2017 he said they couldn't pay for the repairs But they would give me 400 hours off my ***, send me a 100 dollar gas card and they would not *** me for August. And my payments would go from 119.46 to 88 dollars a month. I called him back on the 18th of July and told Art that I was not satisfied with what he told me. I told him that I didn't want Any of those gifts. I wanted my car payed for and if Not I was taking them to court. In return he told me that he had to report this to his supervisor. I say ok and we hung up. 20 minutes later Eddie *** called me speaking very aggressive to me and telling me if I take them to court your going to pay all of their legal ***s. So I told him that he needs to Stop trying to Bully me and I'm not scare because that what I brought my Extended warranty for. Eddie *** told me the Timing belt was stretch out and that was a big problem with the 2011 enclaves and I need to call the manufacturer and see if they would pay for it. So I call the manufacturer and spoke to a woman name Michelle. I asked her had they had a recall on timing belts for 2011 Enclaves she checked and told me there were no recalls on
On September 16, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2011 *** with approximately 87,000 miles on it.
On July 5, 2017, Endurance's Claims Department received a call from a repair facility to initiate a vehicle repair claim stating the customer reports that her check engine light is on and the vehicle feels as if the speed is slowing down erratically and jerking. Upon inspection the technician found the oil level to be low and noise to be coming from the timing chain. The Diagnostic Trouble Codes (DTC's) that were pulled were consistent with a stretched timing chain.
In order to verify the stretched chain, verify the condition of the tensioners to see if a failed tensioner was causing the issue, and to check for any damage that may have occurred, the repair facility needed the customer's authorization to remove the timing cover.
The customer authorized the repair facility to complete the diagnosis.
On July 10, 2017, upon completing the diagnosis, the repair facility contacted Endurance to report that they found the timing chain to have stretched. Unfortunately, the Select Premier vehicle service contract does not cover failures or repairs due to wear and tear, and the repair claim was denied as such. A stretched chain is normal wear and tear over time, a broken chain is an actual failure covered under the contract.
In the interest of customer service, Endurance requested a third party inspection of the vehicle. The inspector verified that the timing cover had been removed and that the timing chain had stretched and was currently hanging loose approximately 1/8th of an inch below the top timing chain guide. The inspector and technician agreed that this was consistent with excessive wear of the timing chain due to time and miles. There was also evidence of this being a long term issue, as the chain had stretched enough and had been that way long enough to have made contact with the timing cover "slapping the timing cover" and leaving marks.
Endurance's Customer Service Manager has attempted to contact the customer over the last few days but the customer has not answered.
Revdex.com:I Priscilla *** and Endurance have settled our situation. Thank you Revdex.com for your service.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Priscilla