Enduring Cosmetics, LLC

We thank you for the opportunity to address this matterWhen our customers fill out our order form online at www.alphalimit.com they are prompted to check a box which states that they have read and agree to the terms and conditions, and the terms are then summarized next to the check box, which is required to be selected in order to properly submit the credit card informationWe have submitted documentation (attached) with the proper screen shots showing this information.We did receive contact from customer on 7/27, which we provided return merchandise authorization and advised the customer to return merchandise per our day money back guaranteeWe also cancelled the customer from any future orders and transactions, per Mr***'s request on 7/Our terms do state "I am at least years of ageI understand that in days I will be billed the discounted price of $This is a one time charge and I will not be charged again unless I place another order"This is the summarization of the terms from the order submission page, which a screen shot is also attachedWe did apply a credit of $in good faith, and the customer will not be receiving anything furtherPlease do not hesitate to reach out, should there be any further questions.Thank you

Sent: Wednesday, August 05, 10:AMTo: drteamSubject: Re: Revdex.com Complaint Case ID [redacted] To whom it may concern, I represent Alpha Limit Customer Service, and am reaching out specifically regarding Case ID [redacted] We do see that the online complaint is closed, and would like the opportunity to address this matterWe apologize for the delayed response, as this online notification was sent to our spam inboxWe have since adjusted our settings to accept emails from the Revdex.com and do not expect this to be an issue going forward Regarding Revdex.com Complaint Case ID [redacted] , we show that there was no request for cancellation on the recurring transactions, as explained in our terms and conditions online at www.alphalimit.comWe do offer a generous 30-day money back guarantee, though when we initially received correspondence from Mr [redacted] on 7/6, he advised customer support that he had filed a disputePer our chargeback policies, when a dispute is filed through a cardholder bank the cardholder is then credited the full amount disputed until the chargebacks process has been completeUnder these circumstances, we are unable to process an additional refund as the cardholder has temporarily received one through their bank On 7/customer and bank representative called in to customer support to inquire about a refundAt this time, the bank representative did go ahead and confirm that there was no active dispute on file, therefore we did issue a full refund in the amount of $ We hope that this satisfies the customers complaint, and if we can be of any further assistance please feel free to reach outThank you Customer Support

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityWe do show that Mr [redacted] placed an online order for Alpha Limit on 10/20/for a day trialWe did receive a cancellation on 12/30/2014, which was after the 10th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer supportAs a courtesy, we have issued a full credit in the amount of $to Mr [redacted] 's accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. We do show that Mr. [redacted] placed an online order for Alpha Limit on 10/20/2014 for a 10 day trial. We did receive a cancellation on 12/30/2014, which was after the 10th day as our terms do state...

that the initial trial period begins the date of order submission and if more time is needed, to call our customer support. As a courtesy, we have issued a full credit in the amount of $148.00 to Mr. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

We thank you for the opportunity to address this matter. When our customers fill out our order form online at www.alphalimit.com they are prompted to check a box which states that they have read and agree to the terms and conditions, and the terms are then summarized next to the check box, which is...

required to be selected in order to properly submit the credit card information. We have submitted documentation (attached) with the proper screen shots showing this information.We did receive contact from customer on 7/27, which we provided return merchandise authorization and advised the customer to return merchandise per our 30 day money back guarantee. We also cancelled the customer from any future orders and transactions, per Mr. [redacted]'s request on 7/27. Our terms do state "I am at least 18 years of age. I understand that in 10 days I will be billed the discounted price of $148. This is a one time charge and I will not be charged again unless I place another order". This is the summarization of the terms from the order submission page, which a screen shot is also attached. We did apply a credit of $148.00 in good faith, and the customer will not be receiving anything further. Please do not hesitate to reach out, should there be any further questions.Thank you

Sent: Wednesday, August 05, 2015 10:21 AMTo: drteamSubject: Re: Revdex.com Complaint Case ID [redacted] To whom it may concern,                 I represent Alpha Limit Customer Service, and am reaching...

out specifically regarding Case ID [redacted]. We do see that the online complaint is closed, and would like the opportunity to address this matter. We apologize for the delayed response, as this online notification was sent to our spam inbox. We have since adjusted our settings to accept emails from the Revdex.com and do not expect this to be an issue going forward.                 Regarding Revdex.com Complaint Case ID [redacted], we show that there was no request for cancellation on the recurring transactions, as explained in our terms and conditions online at www.alphalimit.com. We do offer a generous 30-day money back guarantee, though when we initially received correspondence from Mr. [redacted] on 7/6, he advised customer support that he had filed a dispute. Per our chargeback policies, when a dispute is filed through a cardholder bank the cardholder is then credited the full amount disputed until the chargebacks process has been complete. Under these circumstances, we are unable to process an additional refund as the cardholder has temporarily received one through their bank.                  On 7/16 customer and bank representative called in to customer support to inquire about a refund. At this time, the bank representative did go ahead and confirm that there was no active dispute on file, therefore we did issue a full refund in the amount of $96.20.  We hope that this satisfies the customers complaint, and if we can be of any further assistance please feel free to reach out. Thank you Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
egarding case number [redacted], dated 11/14/15: Alpha Limit stated that they will refund the funds taken from my checking account within 3 to 5 business days. As of this day, (Dec 13, 2015), I have yet to receive any refund by check or deposit. Alpha Limit also had stated the dates of the transactions wrong on their report. According to my checking account statement, the first transaction for $4.95 was on October 13 2015 and the second transaction on November 09, 2015 for $133.20. I no longer have the credit card that was compromised for that transaction, but the last four numbers were "[redacted]" and was a [redacted]. Card was also under my full name [redacted].
Regards,