Energy 1st Exteriors

Complaint: Deceptive Business Practice Engergy First Exteriors ( [redacted] ) gave me a quote of $to do TWO(2)sevice tasks:to fix/repair the door scraping on the door frame AND to clear coat the doorAfter objecting to the high price, Mr[redacted] sent me an email (2/11/2014) stating"We would be happy to fix the door from scraping..." I accepted his offer but asked that a service tech put a clear coat on the door The door scraping was fixed and I signed a "no charge" paper The service tech came and worked one hour including prep and cleto put one coat on one side of the doorMr [redacted] stilled charged me the full $even though half of the quote was for work that he gave as a courtesy This is DECEPTION He woulld argue that I knew the cost in advance of this work; however, the quote was for TWO tasks This works out to be $an hour for ONE TASK No way is this honestI have no trust in Engergy First or the word of the owner, [redacted]

Hi [redacted] We will get this taken care of We apologize for the inconvenience this may have caused you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Dear Revdex.com and [redacted] ***, We received notice that our complaint had been resolved Unfortunately this is not the case and are really in the exact same position as when we started this processEnergy 1st referred us to [redacted] with [redacted] to resolve this issue indicating in the Revdex.com response they have confirmed that [redacted] is willing to provide the glass This does not appear to be the case Our experience with [redacted] was one in which he was clearly annoyed that we had been referred to him directly [redacted] then sent us a Warranty Inspection Form and referred us to a [redacted] with [redacted] [redacted] advised us yesterday that he is unclear why [redacted] sent us an inspection form and that they would not be able to assist us with the windows or any glass replacement, that it would be costly to us for them to send a person out from [redacted] and recommended that we call alocal glass company (at a cost out of our own pocket)We have sent an email to [redacted] with [redacted] this morning asking him to respond in writing as to the foundation ofthe denial of our claim Energy 1st indicated that we do not have any paperwork from them We do have the original invoice and warranty as well as paper from [redacted] the salesperson On the follow up paperwork [redacted] changed our windows from [redacted] to [redacted] and noted all remained the same This included a lifetime warranty and full glass replacement base on the verbal agreement and conversation we had in our home, on the phone We obtained several window quotes prior to going with Energy 1st and chose their company based on the product and services offered as well as our experience with [redacted] who spent time in our home presenting these products and servicesWe respectfully request assistance with a resolution to this issue Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We are having a tough time getting Energy 1st to step up and finish a project They have cancelled, claimed to have the wrong window, blamed the salesman, etcwithout owning up and COMMUNICATING Multiple calls to the owner, ***, have gone unanswered VERY disappointed in this process and will NEVER use them again

This has been resolved When the customer filed this complaint we had already reached a verbal agreement We were able to work through any differences and everyone is happy now

[redacted] , we have your windows and can install them We have been trying to connect with your realtor I will reach out to you and get your job scheduled Sorry for the inconvenience

Hi There We have attempted to reach the homeowner multiple times since the complaint At this point the lady that answers his phone says he is out of town until February She has also said that she will pass along our message to Mr*** but at this point we have not heard from
him We are ready, willing and able to come out and make any corrections that are necessary We are waiting to hear from him to schedule an appointment to make any necessary repairs

Hello,In regards to Mr*** complaint: We have the required parts on order and are awaiting delivery As soon as materials needed are in hand, we will schedule an appointment to complete the service Sorry for the delay Please contact us if you have any
further questions.Thank you

***Why are you doing this? I have called you and left voicemails and sent you emails telling you I will help you. Please call me directly at ***... ***

Revdex.com:I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I originally filed my complaint against Energy 1st Exteriors LLC, with Revdex.com Arizona on March 17th 2015, and received this message from *** *** (the Owner) through Revdex.com; Sent: 3/18/11:54:AMFrom: *** *** ***To: Revdex.comSubject:Respond to ComplaintMr***This was a complete oversight on our part We will reach out to you and get you your refunded deposit We apologize for any inconvenience this may have caused you I was then asked by Revdex.com if this was acceptable to me, and I agreedSince March 18th I have never heard from *** *** or anyone else from Energy 1st Exteriors, either by a phone call, an email or in writing, nor have I received my full refund of $or any part of itI tried to be patient, and finally started calling His office at ###-###-#### on Monday March 30th, at 3pm and no one answered, so I had to leave a voice mail for Him to call me backOn Thursday April 2nd, I called again with the same results and my final calls were Monday & Tuesday 4/and 4/again with the same results Since Mr *** refuses to honor His commitment of a full refund of $to me, through Your Intercession, I am requesting that You re-open my Complaint File # *** and take whatever action is necessary to make Mr *** honor His agreement within a reasonable time frame I Thank You for all the help You have already rendered, and hope that You will be able to bring this matter to a successful conclusion for meThis stalling tactic has been going on since November 20th 2014, and the only reason I did not purse the matter much sooner was the fact that my Wife *** was diagnosed with Breast Cancer and had surgery for a double mastectomy in early March, and since She also suffer with Multiple Sclerosis, all of my Attention has naturally been focused on Her well beingThe amount of $may not seem like a lot of money to many people but at our ages (for my wife,and for me) and being retired with so many medical bills it is a very large amount to us I have attached copies of both contracts.Our Sincere Thanks,*** & *** ***

***We will be in touch by phone to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***
We will get you on the schedule and get this taken care of We apologize for the inconvenience this may have caused you

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I cannot consent to close the complaint within the day period allowed for my response The business is scheduled to install the windows on April I will be pleased to close the complaint after I have verified the work has been completed
Regards,
*** ***

Complaint: Deceptive Business Practice
Engergy First Exteriors ([redacted]) gave me a quote of $298 to do TWO(2)sevice tasks:1. to fix/repair the door scraping on the door frame AND 2. to clear coat the door. After objecting to the high price, Mr.[redacted] sent me an email (2/11/2014) stating. "We would be happy to fix the door from scraping..." I accepted his offer but asked that a service tech put a clear coat on the door. The door scraping was fixed and I signed a "no charge" paper. The service tech came and worked one hour including prep and clean-up to put one coat on one side of the door. Mr. [redacted] stilled charged me the full $298 even though half of the quote was for work that he gave as a courtesy. This is DECEPTION. He woulld argue that I knew the cost in advance of this work; however, the quote was for TWO tasks. This works out to be $300 an hour for ONE TASK. No way is this honest. I have no trust in Engergy First or the word of the owner, [redacted].

Hi [redacted]
We will get this taken care of.  We apologize for the inconvenience this may have caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

We contracted with them for new windows and sliding doors in Sept 2013. Sliding door in great room did not fit. Outside trim work on both sliding doors not done. Install tech had "higher-up" come out, he used "spacers" and said everything was fine. Install tech said the door was not the correct door for that application. "higher-up" that came out that day along with production manager left the company. Install tech made multiple trips to finish trim work. Outside trim still not done. Jan of 2013, different installer came out. Said door wasn't right. Would order the correct door for that application. 3 weeks later showed up with a sliding door that was the wrong color. I told him I would not accept it. He called the new owner who offered to take $1000 off the bill if I let them put it in. I refused. The new installer said he'd reorder the correct color. Few weeks later, the "new" project manager came out. Said he'd been in the biz blah blah blah. Took measurements. Said the door was in fact the correct one. Said he would return and make all necessary work to finish the job correctly. No matter what. Came back, installed wood trim, no paint, no poly on it, and sealed it with white inside latex trim. Haven't seen him since. Then the original installer showed back up. Said he would fix the job. He said the owner has been bugging him to collect the balance. I spoke with the owner and a new, lower price was agreed upon as long as the project was completed to me satisfaction. Made some disparaging comments about the work the project manager had done. Since then, he's been out for an hour here and there and the job is not done. 6 months. He has called and cancelled or begged off coming out several times, stating he gets paid by the job and this job isn't making any money for him. Yesterday he said he'd be out this morning. No word. Didn't show. I texted him and said don't come out. I will finish the job. I told him if the owner wants money, he will have to come out and collect it in person. The owner called. I told him I was not paying the agreed amount as the work was not done. He said he could be out by early this afternoon. He became belligerent and yelled in a threatening tone. Folks, this company is a poor excuse for a customer service organization. I will not ever use them again.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Revdex.com and [redacted], We received notice that our complaint had been resolved.  Unfortunately this is not the case and are really in the exact same position as when we started this process. Energy 1st referred us to [redacted] with [redacted] to resolve this issue indicating in the Revdex.com response they have confirmed that [redacted] is willing to provide the glass.  This does not appear to be the case.    Our experience with [redacted] was one in which he was clearly annoyed that we had been referred to him directly.   [redacted] then sent us a Warranty Inspection Form and referred us to a [redacted] with [redacted].  [redacted] advised us yesterday that he is unclear why [redacted] sent us an inspection form and that they would not be able to assist us with the windows or any glass replacement, that it would be costly to us for them to send a person out from [redacted] and recommended that we call alocal glass company (at a cost out of our own pocket). We have sent an email to [redacted] with [redacted] this morning asking him to respond in writing as to the foundation ofthe denial of our claim.  Energy 1st indicated that we do not have any paperwork from them.   We do have the original invoice and warranty as well as paper from [redacted] the salesperson.   On the follow up paperwork [redacted] changed our windows from [redacted] to [redacted] and noted all remained the same.   This included a lifetime warranty and full glass replacement base on the verbal agreement and conversation we had in our home, on the phone.  We obtained several window quotes prior to going with Energy 1st and chose their company based on the product and services offered as well as our experience with [redacted] who spent time in our home presenting these products and services. We respectfully request assistance with a resolution to this issue.  Regards,[redacted]