Energy Dodge Ltd

On Wed. Dec 4th/13,11:00 A.M., had an appointment booked with Energy Dodge in [redacted], to have my Dodge Ram 3500 repaired. Received a phone call at 4:00 P.M. She explained, after diagnosis, my truck would need what they called a Turbo clean,(attachment #1) which would cost $[redacted], but could not be completed till next morning & would Not be covered under my Dodge extended warranty (SAL).Next day(Thurs),received phone call after lunch explaining Tubo clean was done, but technician noticed squeak in front end & required a ball joint replacement, which would be covered fully under my warranty(SAL), but would have to receive authorization from SAL before repairing. I waited the rest of the afternoon, and phoned to hear what was going on. [redacted] My vehicle was then placed outside(in excess of -20C)unplugged. Friday I phoned and requested to use my vehicle for the weekend, [redacted] They said they could not start, but would plug in for Sat pick-up. Sat , said it still would not start. [redacted] had not received authorization for ball joint repair. I had called SAL first thing Mon. morning, and was confirmed that ball joint repair was NEVER phoned in! I stated, I would pick up my vehicle immediately! I was greeted by [redacted] service person, who informed me that the bill was now $819.94, and my vehicle would not move off lot until paid. Paid it. Tried to phone [redacted], the owner, left 3 messages with no response! Vehicle was NOT diagnosed properly, not fixed([redacted], [redacted]Desired Settlement Because of the fact that the Engine Light came back on 20 minutes after vehicle pickup, the [redacted] technician diagnosis, the [redacted] service desk personal, vehicle starts worse now than ever, and [redacted] to solve this problem, I am requesting TOTAL REFUND of amount paid!, [redacted]e. - [redacted]. Business Response Hello, I am writing today in response to your letter in regards to case # 1026838 : [redacted]. I would like to comment on a few things that Mr. [redacted] mentions in his complaint. He feels that we were not accommodating to his needs as far as helping with his family and his camper. We had scheduled a time to pick up Mr. [redacted] and drive him to get fuel/propane as well as take his pets to another location at two different times. We understood where he was staying and tried accommodating his needs. As for having his truck parked outside when it was cold overnight, this is common practice at all repair facilities. Unfortunately due to space constraints it is physically not possible to leave every customer vehicle inside. Finally, Mr. [redacted] mentions that he had left 3 messages for me to discuss the matter of which I have checked with my receptionists and no messages were left. The only calls that I received pertaining to this was from the [redacted], whom I know [redacted], as well as from another dealership that Mr. [redacted] had contacted. Knowing where Mr. [redacted] had setup his temporary business, I had stopped by [redacted] to see him, however he was not in. I had left a message that I had been in, however didn't hear anything further. Had I spoken with[redacted] I'm very confident that a mutual agreed upon resolution would have been reached. As far as the repairs that we performed at Energy Dodge, I have spoken with our shop foreman and he is confident that given the list of fault codes that were present, our diagnosis was correct. That being said there is definitely the possibility that there was further issues at hand. The engine light coming back on could have been for a lengthy list of possible problems (related or unrelated to what we were working on). I am just wondering if Mr. [redacted] has taken his truck to another dealership to have it looked at and if so if we could be provided with a copy of the repair order. Once I have that information I can look into the diagnosis concern. A big concern that I have is the issue of the call into [redacted] warranty. I have spoken with the staff member at hand and she assures me that she had called in for authorization for the [redacted]. I have also called into [redacted] and got the same answer that Mr. [redacted] got, that there is no open call pertaining to his truck. We now diarize the name of the people from these 3rd party warranty companies as to avoid any future problems. I can not say for 100% that the call was placed and this is a very big concern for me. I will definitely work with Mr. [redacted] to resolve this matter, and look forward to moving forward. Again, before I can commit to full settlement, I would like to know if the truck has been repaired and what trouble/fault codes were present when the check engine light came back on. I look forward to your response, [redacted] Dealer PrincipalEnergy Dodge Ltd.Kindersley, SKXXX-XXX-XXXXwww.energydodge.com