Initial Business Response /* (1000, 9, 2016/09/08) */
To say that I am a little set back by the complaints and also scathing accusations made by Mr*** in this complaint is an understatementFirst I would like to address the accusations of a bad reputation and that they felt were taken
advantage of in this purchaseOur Nissan Dealership is rated at "95% Excellent and Recommended" for great reviews on Dealer Rater on over customer reviews and we are also rated at A+ with the Revdex.comIn addition as you can see from the complaint they were limited on funds and trying to purchase Two Certified Nissan SUV's on a limited budget of only $*** including their trade in'sI just went to *** on line and the two vehicles this customer purchased over a month ago are still booked out at $*** as a typical selling priceTherefore we sold these vehicles to Mr*** for a $*** discount and actually lost money on the transactions in an effort to help themBoth of these vehicles ARE NISSAN CERTIFIED and come with all of the benefits of this programIn addition both vehicles qualify for the Car Fax Buy Back Guarantee, are one owner, clean with no accidents and both Car Fax Reports were signed by the customer at the time they took deliveryNow to address the floor mat issue and the extra keys, due to how much we had to discount these vehicles they understood that both Rogues only came with one key and I have attached the WE-Owe documents signed by the customer stating that they clearly understood that they were not promised anything after they took deliveryI have attached copies of the *** reports in addition to the We-Owe documents that were signedThis entire complaint was sent to us in an e-mail format over two weeks ago and not only have I personally tried to call this customer to get them everything they want but so has my sale person and the Pre-Owned ManagerThe phone number we have for them is 417-***Not only have we left numerous messages but I e-mailed them letting them know that we are trying to reach them in an effort of getting all of their issues resolved and have never received a response from the customerWe have all of their documentation and if their issue is with keys and floor mats we will be more than happy to give them these items all they need to do is call usAs far as their A/C issue our service department would need to take a look at the vehicle and as long as the item is covered by the Nissan Certified Warranty there would be no expense to themIf you need to contact me directly please feel free to do so at 417-***Sincerely, *** T***, Managing Partner, Youngblood Auto Group
Initial Consumer Rebuttal /* (3000, 16, 2016/09/22) */
See new case number :***Refiled due to was unable to access site and see resultsI did read the response by *** Youngblood and understand that your going to protect your business and bad employeesBut I am good at word of mouth and not backing down when cheated, especially by this business
We WERE taken advantage of in this purchaseBad reputation, so far people in Springfield area I have talked to have nothing good to say about the entire Youngblood Auto groupNumbers throwing and good/bad reputation has nothing to do with this situationLimited on funds? We gave your business $*** in cash (certified check) and traded our vehicles in that under *** were valued at over $***, so that brings the value of our end of the deal to $***, not this *** you mentionWe again have proof of the $*** in cashiers check from the bank issued to Youngblood NissanThan proof of our two vehicles on top of thatSo, it is hard to take you serious when you don't even have all the factsWe WILL not do anything by phone or in person at that dealership ever againIf you want to resolve this than it needs to be in writing and legalNo one under your name has called my phone and left any messagesYou posted my phone number for the world to see, so I know you have it correctlyI also checked the *** for the values of the vehicles before we bought them and no, they were NOT valued at that at that timeOn the We-Owe signed documents, this is one of the many reasons we are mad, we signed BLANK We-owe documents and WERE told that was for our trade insAnother reason why we wanted copies of all paperwork we signed at the time of purchase, but *** absolutely refused stating that it was dealership paperwork onlyI have gone through all my emails and do not have any new email or any emails relating to the situation from Youngblood NissanWe would like to just go on with our lives and move past this, but every day I grow a little more angry about the issue and would like it to be resolvedBut I am sorry we couldn't just drop everything we were doing to deal with a matter that should have been properly and effectively dealt with at time of purchaseI will take this as far as needed to get actions takenAGAIN, all we want is what we were promised for the $*** cash and trade we gave your businessThank you
Final Business Response /* (4000, 21, 2016/10/03) */
We offered in the last response to give this customer everything that they want so I am confused by the customer's responseI know that they would like to not talk to us or come to our facility again which is fine however in order for us to provide the customer with the items they want we need to have the vehicles here so that the keys can be programmed to the vehiclesIf I send them keys that have not been programmed to the car they will be no good and if we do not have all sets of keys present during programming than whatever key we do not program will not workAnother option would be for the customer to go to another Nissan dealer and have the dealer contact me for authorization to pay for the floor mats and the keysBecause both vehicles are CERTIFIED in the Nissan system the other dealer would be able to print off any documents they would like on the certified programIn addition we do not allow any customers to sign blank documents and these customers seem way to intelligent to do something like thatIf you have any further questions please feel free to contact me directly*** t***, managing partner, Youngblood Auto Group, 417-***
Final Consumer Response /* (2000, 23, 2016/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer only as long as Youngblood Nissan lives up to what is statedTherefore I, *** *** will agree to come to their dealership with only the intentions to pick up everything that we stated is required to satisfy the deal which is:
Extra set of keys to Nissan Rogue
*
Extra set of keys to Nissan Rogue
*
Matching driver's side floor mat
*
CPO paperwork for both vehicles as promised
*
Warranty information for both vehicles as promised
*
Copies of Carfax reports for both vehicles as promised
*
Copy of all signed paperwork for both vehicles as required by law (Meaning anything and everything we signed that has both and/or each of our signatures on)
We will either come to Youngblood Dealership today or tomorrow at our convenience to pick up these items and have both set of keys programmed to our vehicles
This will be done without any harassment and/or answers and questions from your employeesLive up to the deal and we will be satisfiedIF not, we will have this case reopened and continue on this current path
And on the note of how you feel that we are to "intelligent" to sign anything blank, you employee a sexist and utterly rude employee for your finance manager who intimates people and argues with them, so of course your going to protect your business, but your employee should have conducted business at a professional level not a 3rd grade levelAs a manager, I would have immediately terminated the employee since his professionalism is complete ***
This is the offer to which you stated you will fulfill, so the above mentioned items (no more and no less) will be waiting for us upon our arrivalIf all goes well, we will be satisfied with this
*** *** did purchase this vehicle from us in August of and has experienced a variety if electrical type issues with his vehicle that we have either been able to correct or we have not been able to duplicate the customer's concern at the time it was brought in to usAs far as we know there
are no issues currently with the vehicleThe customers request for a refund on the car is not something that we have the ability to address at the dealership level because we do not design, build, or choose the suppliers that are used to assemble this vehicleThe demand of a refund or buyback can only be done through a lemon law arbitration process between the customer and the manufacturerWe have been actively working with the customer to attempt at trading them out of this vehicle and into something else but the customer carried over $in negative equity from a prior purchase onto the balance of the truck when they purchased it which is making this very difficult to accomplish at a payment the customer is comfortable withAs stated by *** *** in his complaint the vehicle is covered under an extended warranty after the initial miles of coverage from the manufacturer so if covered issues exist in the future they can be fixed at a minimal expense to the consumer
I do not recall receiving a letter from Mr*** about any issues and the attached document to the complaint appears to be an issue with a direct TV bill. That being said Mr*** purchased a truck from us on Friday December 1, 2017. After the purchase he demanded that the vehicle be
delivered to him on the following Saturday to an address in *** *** Missouri, Approxmiles away from our location. We reached out to Mr*** with in the last hours and he stated that the vehicle had more miles on it than when he purchased which would be correct considering we had to deliver it to him in *** *** Missouri. He also accused us of switching the wheels and tires on him prior to delivery. There would be no reason for us to do this, we have never been accused of this type of thing in the past and why would he not call the next day if he felt this was something that had happened?? When we asked Mr*** what exactly it was that he wanted he stated he wanted us to purchase him a new set of tires on a Chevrolet Truck purchased used over months ago. We stated to him that we did not swap his wheels and that we felt he was being unreasonable but out of customer goodwill we would pay him $to assist him with the purchase of a new set of tires and he responded by stating that our offer was unacceptable and he would call the police the next time he was in town. I feel that our offer was above and beyond what any other dealer would do in this situation unfortunately he decided not to take advantage of it
Initial Business Response /* (1000, 9, 2016/12/17) */
We have removed Mr*** from all Youngblood internal data bases which will stop any further marketing by mail, phone or e-mail However we do subcontract with outside vendor's from time to time for mail marketing purposes If Mr***
is on lists that are outside our control it is possible that he may receive mail offers This is no different than receiving mailings from Best Buy, Sears, or any other business marketing through an outside vendor should this happen he simply can just throw it out like most people do with "junk mail"
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same thing they have told me in the past but still continued to contact me by phoneLet's just drop the complaintIt seems that this is how they do business, so I will not do business with them, and will tell others not to
Final Business Response /* (4000, 15, 2017/01/04) */
I am sincerely sorry that Mr*** feels the way he feels We have removed him from all of our data bases In his rebuttal he states that he wishes to "drop the complaint" and never do business with us again and tell others to not do business with us so I am not sure what else we can do
Initial Business Response /* (1000, 9, 2016/12/17) */
We have removed Mr*** from all Youngblood internal data bases which will stop any further marketing by mail, phone or e-mailHowever we do subcontract with outside vendor's from time to time for mail marketing purposesIf Mr***
is on lists that are outside our control it is possible that he may receive mail offersThis is no different than receiving mailings from Best Buy, Sears, or any other business marketing through an outside vendorshould this happen he simply can just throw it out like most people do with "junk mail"
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same thing they have told me in the past but still continued to contact me by phoneLet's just drop the complaintIt seems that this is how they do business, so I will not do business with them, and will tell others not to
Final Business Response /* (4000, 15, 2017/01/04) */
I am sincerely sorry that Mr*** feels the way he feelsWe have removed him from all of our data basesIn his rebuttal he states that he wishes to "drop the complaint" and never do business with us again and tell others to not do business with us so I am not sure what else we can do
Initial Business Response /* (1000, 7, 2016/02/04) */
Significant charges to my debit card without notification and disposing evidence of item being disputed
Since December 2015, I initiated an arbitration on my jeep cherokee latitudeI dropped my jeep of at chrysler *** in
Springfield, modue to safety concerns driving the jeep cherokee latitude These safety concerns were real and very scaryFor example, turning into a parking lot and oncoming traffic coming at you at 50-mph, and my jeep hesitates and literally pauses into oncoming traffic for about 1-seconds, then jeep grabs gear and makes it into parking lot nearly being t-boned by oncoming trafficAt this point I dropped off jeep and requested rental Mr *** and Mr*** were great at understanding my situation and authorized a rental car for me I was issued a Jeep Cherokee Latitude with about miles on it The radiator hose happened to blow off radiator causing smoke, a loud bang noise, and vehicle fluid everywhereMr*** replaced rental with a Jeep Compass *** was a significant downgrade This vehicle was definitely a downgrade from my Jeep Cherokee latitude in the shop but I was still grateful for being issued a loaner/rental vehicleThis 2nd rental vehicle had electronic issues always beeping with a constant "i" on the dash and the beeping would sound every secondsI then brought the 2nd rental vehicle back with complaintsIrratated at me I'm sure, I requested a equal or better vehicle as my vehicleAll they had was a car and another Jeep Compass Again, being grateful that I would be issued a replacement while my vehicle was in arbitration I assume this rental was authorized only due to them getting re-embursed by NCDS Chrysler, which was later deniedMr*** then told me I would no longer be able to use a rental vehicleWhat do I do? My only option was to continue to drive an unsafe Jeep Cherokee LatitudeAgain, against my better judgement
*** *** from *** jeep notified me that they were not paying for rental and to request rental re-embursement from the time in shop till arbitration is complete NCDS denied request: "Unfortunately, I am unable to assist with any issue related rental You should contact your local dealer or Chrysler Customer Service
The NCDS only handles the arbitration process Chrysler and dealership will handle all matters related to warranty repairs and loaner vehicles."
After this request was denied, I returned the jeep compass *** The day before I returned the rental, I had a flatI changed the tire myself and found a nail/screw in the BOTTOM of the tire, NOT THE SIDE WALL AT ALL! Upon returning the rental vehicle, I showed the tire to Allan *** I told Mr *** that I was going to patch it but wanted to be let them know that there was a object in the tire This is where harassment startedMr *** told me it was not able to be patchedI disagreedHe then asked if I would call my insurance company and see if the would cover a flat I told him I would look into itThree days later, my bank account was charged $WITHOUT notifying me of any chargesOn Monday, January 18, 2016, I called up very upset with the fact they charged my checking account without even a courtesy call on an amount that high In turn my bills were all (5) charged a fee for being pulled from a reserve bank account totaling $in fees I asked Mr *** why and he told me I signed a contract and had a credit card on file to cover damagesI said "so if there was a $2,damage, you would just use my card without contacting the customer?" He just said he was sorry for not notifying me but it was not him that did the charge, it was the rental department I told him I strongly disagree with the charges, to refund the amount, give me the tire, I would get it fixed or replaced Mr *** told me he would get me the tire I then call rental manager CrystalShe told me Mr *** told her to charge that amountContinue below:
Continued: I explained the situation to her also and she said you should have definitely been notified of the amount before charging to account I then requested to her also to recover the tire, to my surprise, the tire was already disposed of and not able to be recovered Again, I demanded refund of amount charged to my account and to send me a bill Mr *** denied request and became extremely rude towards me and continued to deny my refund request Yet, he again apologized for not notifying me before he charged that much money to my debit card without asking but followed up with an excuse that I did not get back to him with the answer from insurance company in days, yet he never once tried calling me or leaving a message on situationAgain, he became rude and blaming meI then asked to no longer talk to Mr *** due to his unprofessionalism
Questions I have in this situation:
Why was I not allowed to plug/patch tire when the hole was in bottom of tire or at the least get a 2nd opinion on that tire?
Why was I not notified of amount before charged to my accountAt least out of courtesy?
Why was the tire disposed of so quickly when situation was in fact in dispute?
If tire was disposed of, why was a photo for evidence not taken when situation was in fact in dispute?
The next person on the chain of command was *** He also, agreed with Mr *** and said this is why a credit card is on file I again asked Mr***, why was I not notified as a customer courtesy at the least if not to be respectfulMr*** also said he was sorry for not contacting me before charging my debit card and offered $back on debit cardI refused because I was not given the option to replace/fix tire myself (2nd opinion), and extremely upset about taking from me without at least notifying me via e-mail, text, phone, leave voice mailInstead they send me a receipt VIA US mail which I received the same day as I observed the charges on my account for unsufficiant funds Mr*** then told me that he will not issue refund and will not issue me a bill My solution was simply refund the money taken from account, re-emburse unsufficiant funds $and let me get a second opinion on tire FYI, I did contact my insurance and I have a $deductible, which meant insurance was not an option Resolution was not met
I request refund of $187.78, and $refund for what I was charger by my bank for unsufficiant funds in my debit account, or
Recover tire so that I am able to fix tire at a much cheaper amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2016/07/20) */
Back on February XX XXXX Ms*** purchased a Mitsubishi Eclipse with 114,miles on it At the time of her purchase she had concerns about the air being charged and a cosmetic repair to the dash of the vehicle as you can see on
the attached We-Owe document we promised to charge her Air and check her system in addition to the dash repair Wia couple weeks of the purchase she brought the vehicle in and our technician performed these services What Ms*** fails to state in her complaint is that she clearly understood that other than the repairs promised on the We-Owe this vehicle was purchased with no warranties of any kind expressed or implied Attached you will see the document with her signature acknowledging this After the A/C was charged by us months later with numerous 90+ degree days documented over that period she reached out and said her Air was not performing well Due to the vehicle being sold as is we informed her that we would look at it for no charge but if it needed any repairs she could be charged depending on what we found wrong and she chose to not even allow us to look at the car and chose to take the vehicle somewhere else and pay them $ Whenever a customer buys a vehicle that is over years old with 115K miles there is a risk of things breaking or not operating properly Even when she had an issue months later we offered to look at her car for no charge and quite frankly if all it needed was more freon we would have done that for her at no charge Instead she chose to not trust us and pay someone else $ For her to expect us to now pay any money on a vehicle that was clearly sold over months after the purchase we feel is out of line Please see all attached documents clearly signed by Ms***
Initial Consumer Rebuttal /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Clearly, *** feels no remorse in the sale The AC was not performing to standard What I fail to understand is that if the AC was checked and serviced, why within four months would the Freon be low in the car? If the AC was serviced and found to have no leaks, then the AC should still be charged in June/July Maybe charging the Freon in March wasn't such a good idea It doesn't matter at this point I do realize this was an saleI do not fail to see that as implied in the response That is not the point to this complaint I stand by my original complaint Clearly, *** will not stand by the cars that they sellI'm finished with this complaint and I did receive the reply I expected from the dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I want to add, I did not ask Andy just told me what the recommendations wereI appreciate the compensation but still feel something happened in your service department.
*** *** did purchase this vehicle from us in August of and has experienced a variety if electrical type issues with his vehicle that we have either been able to correct or we have not been able to duplicate the customer's concern at the time it was brought in to usAs far as we know there
are no issues currently with the vehicleThe customers request for a refund on the car is not something that we have the ability to address at the dealership level because we do not design, build, or choose the suppliers that are used to assemble this vehicleThe demand of a refund or buyback can only be done through a lemon law arbitration process between the customer and the manufacturerWe have been actively working with the customer to attempt at trading them out of this vehicle and into something else but the customer carried over $in negative equity from a prior purchase onto the balance of the truck when they purchased it which is making this very difficult to accomplish at a payment the customer is comfortable withAs stated by *** *** in his complaint the vehicle is covered under an extended warranty after the initial miles of coverage from the manufacturer so if covered issues exist in the future they can be fixed at a minimal expense to the consumer
Initial Business Response /* (1000, 7, 2016/02/04) */
Significant charges to my debit card without notification and disposing evidence of item being disputed
Since December 2015, I initiated an arbitration on my jeep cherokee latitudeI dropped my jeep of at chrysler *** in
Springfield, modue to safety concerns driving the jeep cherokee latitudeThese safety concerns were real and very scaryFor example, turning into a parking lot and oncoming traffic coming at you at 50-mph, and my jeep hesitates and literally pauses into oncoming traffic for about 1-seconds, then jeep grabs gear and makes it into parking lot nearly being t-boned by oncoming trafficAt this point I dropped off jeep and requested rentalMr *** and Mr*** were great at understanding my situation and authorized a rental car for meI was issued a Jeep Cherokee Latitude with about miles on itThe radiator hose happened to blow off radiator causing smoke, a loud bang noise, and vehicle fluid everywhereMr*** replaced rental with a Jeep Compass *** was a significant downgradeThis vehicle was definitely a downgrade from my Jeep Cherokee latitude in the shop but I was still grateful for being issued a loaner/rental vehicleThis 2nd rental vehicle had electronic issues always beeping with a constant "i" on the dash and the beeping would sound every secondsI then brought the 2nd rental vehicle back with complaintsIrratated at me I'm sure, I requested a equal or better vehicle as my vehicleAll they had was a car and another Jeep CompassAgain, being grateful that I would be issued a replacement while my vehicle was in arbitrationI assume this rental was authorized only due to them getting re-embursed by NCDS Chrysler, which was later deniedMr*** then told me I would no longer be able to use a rental vehicleWhat do I do? My only option was to continue to drive an unsafe Jeep Cherokee LatitudeAgain, against my better judgement
*** *** from *** jeep notified me that they were not paying for rental and to request rental re-embursement from the time in shop till arbitration is completeNCDS denied request: "Unfortunately, I am unable to assist with any issue related rentalYou should contact your local dealer or Chrysler Customer Service
The NCDS only handles the arbitration processChrysler and dealership will handle all matters related to warranty repairs and loaner vehicles."
After this request was denied, I returned the jeep compass *** The day before I returned the rental, I had a flatI changed the tire myself and found a nail/screw in the BOTTOM of the tire, NOT THE SIDE WALL AT ALL! Upon returning the rental vehicle, I showed the tire to Allan ***I told Mr *** that I was going to patch it but wanted to be let them know that there was a object in the tireThis is where harassment startedMr *** told me it was not able to be patchedI disagreedHe then asked if I would call my insurance company and see if the would cover a flatI told him I would look into itThree days later, my bank account was charged $WITHOUT notifying me of any chargesOn Monday, January 18, 2016, I called up very upset with the fact they charged my checking account without even a courtesy call on an amount that highIn turn my bills were all (5) charged a fee for being pulled from a reserve bank account totaling $in feesI asked Mr *** why and he told me I signed a contract and had a credit card on file to cover damagesI said "so if there was a $2,damage, you would just use my card without contacting the customer?" He just said he was sorry for not notifying me but it was not him that did the charge, it was the rental departmentI told him I strongly disagree with the charges, to refund the amount, give me the tire, I would get it fixed or replacedMr *** told me he would get me the tireI then call rental manager CrystalShe told me Mr *** told her to charge that amountContinue below:
Continued: I explained the situation to her also and she said you should have definitely been notified of the amount before charging to accountI then requested to her also to recover the tire, to my surprise, the tire was already disposed of and not able to be recoveredAgain, I demanded refund of amount charged to my account and to send me a billMr *** denied request and became extremely rude towards me and continued to deny my refund requestYet, he again apologized for not notifying me before he charged that much money to my debit card without asking but followed up with an excuse that I did not get back to him with the answer from insurance company in days, yet he never once tried calling me or leaving a message on situationAgain, he became rude and blaming meI then asked to no longer talk to Mr *** due to his unprofessionalism
Questions I have in this situation:
Why was I not allowed to plug/patch tire when the hole was in bottom of tire or at the least get a 2nd opinion on that tire?
Why was I not notified of amount before charged to my accountAt least out of courtesy?
Why was the tire disposed of so quickly when situation was in fact in dispute?
If tire was disposed of, why was a photo for evidence not taken when situation was in fact in dispute?
The next person on the chain of command was ***He also, agreed with Mr *** and said this is why a credit card is on fileI again asked Mr***, why was I not notified as a customer courtesy at the least if not to be respectfulMr*** also said he was sorry for not contacting me before charging my debit card and offered $back on debit cardI refused because I was not given the option to replace/fix tire myself (2nd opinion), and extremely upset about taking from me without at least notifying me via e-mail, text, phone, leave voice mailInstead they send me a receipt VIA US mail which I received the same day as I observed the charges on my account for unsufficiant fundsMr*** then told me that he will not issue refund and will not issue me a billMy solution was simply refund the money taken from account, re-emburse unsufficiant funds $and let me get a second opinion on tireFYI, I did contact my insurance and I have a $deductible, which meant insurance was not an optionResolution was not met
I request refund of $187.78, and $refund for what I was charger by my bank for unsufficiant funds in my debit account, or
Recover tire so that I am able to fix tire at a much cheaper amount
Initial Business Response /* (1000, 5, 2017/03/25) */
Mrs*** is correct in the fact that the MSRP from the Manufacturer on the vehicle that she purchased was $33, Our New Nissan's also have an addendum sticker on them for $for a Lifetime Power Train Limited Warranty, door edge
guards, pin striping and Ardex exterior paint sealant When the initial pricing was presented to her it was inclusive of the addendum sticker which caused the initial confusion with the customer She then offered to pay $over our actual factory invoice and 0% financing for the vehicle including all of the additional items on the addendum sticker or $31,and that is what she paid Since receiving this complaint we have reached out to Mrs*** and went over all of the figures with her again and she said that she now understands and is happyTherefore we believe this to be resolved
Initial Business Response /* (1000, 5, 2017/03/25) */
Mrs*** is correct in the fact that the MSRP from the Manufacturer on the vehicle that she purchased was $33,Our New Nissan's also have an addendum sticker on them for $for a Lifetime Power Train Limited Warranty, door edge
guards, pin striping and Ardex exterior paint sealantWhen the initial pricing was presented to her it was inclusive of the addendum sticker which caused the initial confusion with the customerShe then offered to pay $over our actual factory invoice and 0% financing for the vehicle including all of the additional items on the addendum sticker or $31,and that is what she paidSince receiving this complaint we have reached out to Mrs*** and went over all of the figures with her again and she said that she now understands and is happyTherefore we believe this to be resolved
We have reached out to Mr*** and apologized to him for allowing his referral check to slip through the cracks and ultimately not be sent to him.? Our management team spoke with both Mr*** and his daughter whom he referred to verify the purchase and relationship and a check for $was
sent to him on 06/08/2018.? We have since reached out to verify the check was received and the customer is happy.? This complaint has been 100% resolved
Initial Business Response /* (1000, 9, 2016/09/08) */
To say that I am a little set back by the complaints and also scathing accusations made by Mr*** in this complaint is an understatement First I would like to address the accusations of a bad reputation and that they felt were taken
advantage of in this purchase Our Nissan Dealership is rated at "95% Excellent and Recommended" for great reviews on Dealer Rater on over customer reviews and we are also rated at A+ with the Revdex.com In addition as you can see from the complaint they were limited on funds and trying to purchase Two Certified Nissan SUV's on a limited budget of only $*** including their trade in's I just went to *** on line and the two vehicles this customer purchased over a month ago are still booked out at $*** as a typical selling price Therefore we sold these vehicles to Mr*** for a $*** discount and actually lost money on the transactions in an effort to help them Both of these vehicles ARE NISSAN CERTIFIED and come with all of the benefits of this program In addition both vehicles qualify for the Car Fax Buy Back Guarantee, are one owner, clean with no accidents and both Car Fax Reports were signed by the customer at the time they took delivery Now to address the floor mat issue and the extra keys, due to how much we had to discount these vehicles they understood that both Rogues only came with one key and I have attached the WE-Owe documents signed by the customer stating that they clearly understood that they were not promised anything after they took delivery I have attached copies of the *** reports in addition to the We-Owe documents that were signed This entire complaint was sent to us in an e-mail format over two weeks ago and not only have I personally tried to call this customer to get them everything they want but so has my sale person and the Pre-Owned Manager The phone number we have for them is 417-*** Not only have we left numerous messages but I e-mailed them letting them know that we are trying to reach them in an effort of getting all of their issues resolved and have never received a response from the customer We have all of their documentation and if their issue is with keys and floor mats we will be more than happy to give them these items all they need to do is call us As far as their A/C issue our service department would need to take a look at the vehicle and as long as the item is covered by the Nissan Certified Warranty there would be no expense to them If you need to contact me directly please feel free to do so at 417-*** Sincerely, *** T***, Managing Partner, Youngblood Auto Group
Initial Consumer Rebuttal /* (3000, 16, 2016/09/22) */
See new case number :***Refiled due to was unable to access site and see resultsI did read the response by *** Youngblood and understand that your going to protect your business and bad employeesBut I am good at word of mouth and not backing down when cheated, especially by this business
We WERE taken advantage of in this purchaseBad reputation, so far people in Springfield area I have talked to have nothing good to say about the entire Youngblood Auto groupNumbers throwing and good/bad reputation has nothing to do with this situationLimited on funds? We gave your business $*** in cash (certified check) and traded our vehicles in that under *** were valued at over $***, so that brings the value of our end of the deal to $***, not this *** you mentionWe again have proof of the $*** in cashiers check from the bank issued to Youngblood NissanThan proof of our two vehicles on top of thatSo, it is hard to take you serious when you don't even have all the factsWe WILL not do anything by phone or in person at that dealership ever againIf you want to resolve this than it needs to be in writing and legalNo one under your name has called my phone and left any messagesYou posted my phone number for the world to see, so I know you have it correctlyI also checked the *** for the values of the vehicles before we bought them and no, they were NOT valued at that at that timeOn the We-Owe signed documents, this is one of the many reasons we are mad, we signed BLANK We-owe documents and WERE told that was for our trade insAnother reason why we wanted copies of all paperwork we signed at the time of purchase, but *** absolutely refused stating that it was dealership paperwork onlyI have gone through all my emails and do not have any new email or any emails relating to the situation from Youngblood NissanWe would like to just go on with our lives and move past this, but every day I grow a little more angry about the issue and would like it to be resolvedBut I am sorry we couldn't just drop everything we were doing to deal with a matter that should have been properly and effectively dealt with at time of purchaseI will take this as far as needed to get actions takenAGAIN, all we want is what we were promised for the $*** cash and trade we gave your businessThank you
Final Business Response /* (4000, 21, 2016/10/03) */
We offered in the last response to give this customer everything that they want so I am confused by the customer's response I know that they would like to not talk to us or come to our facility again which is fine however in order for us to provide the customer with the items they want we need to have the vehicles here so that the keys can be programmed to the vehicles If I send them keys that have not been programmed to the car they will be no good and if we do not have all sets of keys present during programming than whatever key we do not program will not work Another option would be for the customer to go to another Nissan dealer and have the dealer contact me for authorization to pay for the floor mats and the keys Because both vehicles are CERTIFIED in the Nissan system the other dealer would be able to print off any documents they would like on the certified program In addition we do not allow any customers to sign blank documents and these customers seem way to intelligent to do something like that If you have any further questions please feel free to contact me directly *** t***, managing partner, Youngblood Auto Group, 417-***
Final Consumer Response /* (2000, 23, 2016/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer only as long as Youngblood Nissan lives up to what is statedTherefore I, *** *** will agree to come to their dealership with only the intentions to pick up everything that we stated is required to satisfy the deal which is:
Extra set of keys to Nissan Rogue
*
Extra set of keys to Nissan Rogue
*
Matching driver's side floor mat
*
CPO paperwork for both vehicles as promised
*
Warranty information for both vehicles as promised
*
Copies of Carfax reports for both vehicles as promised
*
Copy of all signed paperwork for both vehicles as required by law (Meaning anything and everything we signed that has both and/or each of our signatures on)
We will either come to Youngblood Dealership today or tomorrow at our convenience to pick up these items and have both set of keys programmed to our vehicles
This will be done without any harassment and/or answers and questions from your employeesLive up to the deal and we will be satisfiedIF not, we will have this case reopened and continue on this current path
And on the note of how you feel that we are to "intelligent" to sign anything blank, you employee a sexist and utterly rude employee for your finance manager who intimates people and argues with them, so of course your going to protect your business, but your employee should have conducted business at a professional level not a 3rd grade levelAs a manager, I would have immediately terminated the employee since his professionalism is complete ***
This is the offer to which you stated you will fulfill, so the above mentioned items (no more and no less) will be waiting for us upon our arrivalIf all goes well, we will be satisfied with this
The first time our dealership ever touched this car was on 07/10/with 99,miles on it.? We had no knowledge at that time of any history of maintenance or repairs ever being done on the vehicle prior to this date and mileage.? On that day the customer asked our service advisor what
maintenance is recommended by the manufacturer because she wanted the services to be brought up to date.? It was recommended that she have a multi point inspection of the vehicle, all fluids flushed and replaced in addition to an oil change and tire rotation.? On 7/the customer elected to have the multi point inspection performed along with the oil change, tire rotation, coolant/ radiator flush and transmission flush and during the multi point inspection our technicians did not find any issues with the vehicle.? *** returned to our store on 08/09/with additional miles on the car from the previous visit.? The vehicle was operating fine and Ms*** simply wanted to have the remaining services recommended completed which included the fuel injection cleaning, four cylinder tune up, brake fluid exchange, another oil change and clean and adjustment of rear brakes (during the prior inspection someone must have replaced the brakes prior because they were safe and had pad life left on them).? After all of these maintenance services and miles later *** returned? complaining that now the car? jerks and bucks on acceleration.? Upon further investigation? we were able to confirm the? intermittent misfire? and our Nissan Factory scan tool showed that the ignition coils (which are an electrical component that can go out at any time) should be replaced.? After installing the coils there were no codes found and the vehicle was running fine.? miles later the customer returned with the vehicle? and an additional misfire concern, we immediately put her in a rental car and? after several test drives we were ? finally able to get the car to act up on us one time.? We then check for a possible fuel related issue because everything else was operating properly.? The fuel PSI checked out fine and we simply could not find anything wrong with the car after driving it for three days,? we did not charge the customer for the rental or the time? spent trying to find a problem.? The next time the vehicle came to us it was sent by firestone for a bulletin that Nissan had issued after the prior visit for an? acceleration issue which required an computer update which we were not aware of during the prior visit.? ? From the information? supplied by Ms*** in her complaint? apparently another shop found a loose ground wire which repaired her vehicle and she still decided to trade it in at another dealership.? We obviously did not find any ground wire issues during our repairs or we would have taken care of it.? We drove the vehicle for days trying to find a problem and we were unable to find any issues even after hooking the car up to the Nissan scan tools, we wanted desperately to find something wrong with this car.? We also have no idea who touched or performed service on this car prior to us seeing it with almost 100K miles on it.? All but $of the money spent here was on maintenance flushes which have nothing to do with anything electrical on the car, only the coil repair could remotely be related to anything electrical and we still do not feel the coil replacement had anything to do with a loose ground wire.? That being said we are willing to refund Ms*** 50% of the coil repair or $as a good will gesture for her inconvenience
Initial Business Response /* (1000, 9, 2016/07/20) */
Back on February XX XXXX Ms. [redacted] purchased a 2008 Mitsubishi Eclipse with 114,996 miles on it. At the time of her purchase she had concerns about the air being charged and a cosmetic repair to the dash of the vehicle as you can see on...
the attached We-Owe document we promised to charge her Air and check her system in addition to the dash repair. With-in a couple weeks of the purchase she brought the vehicle in and our technician performed these services. What Ms. [redacted] fails to state in her complaint is that she clearly understood that other than the repairs promised on the We-Owe this vehicle was purchased AS-IS with no warranties of any kind expressed or implied. Attached you will see the document with her signature acknowledging this. After the A/C was charged by us 4 months later with numerous 90+ degree days documented over that period she reached out and said her Air was not performing well. Due to the vehicle being sold as is we informed her that we would look at it for no charge but if it needed any repairs she could be charged depending on what we found wrong and she chose to not even allow us to look at the car and chose to take the vehicle somewhere else and pay them $93.00. Whenever a customer buys a vehicle that is over 7 years old with 115K miles there is a risk of things breaking or not operating properly. Even when she had an issue 4 months later we offered to look at her car for no charge and quite frankly if all it needed was more freon we would have done that for her at no charge. Instead she chose to not trust us and pay someone else $93.00. For her to expect us to now pay any money on a vehicle that was clearly sold AS-IS over 4 months after the purchase we feel is out of line. Please see all attached documents clearly signed by Ms. [redacted].
Initial Consumer Rebuttal /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Clearly, [redacted] feels no remorse in the sale. The AC was not performing to standard. What I fail to understand is that if the AC was checked and serviced, why within four months would the Freon be low in the car? If the AC was serviced and found to have no leaks, then the AC should still be charged in June/July. Maybe charging the Freon in March wasn't such a good idea. It doesn't matter at this point. I do realize this was an AS-IS sale. I do not fail to see that as implied in the response. That is not the point to this complaint. I stand by my original complaint. Clearly, [redacted] will not stand by the cars that they sell. I'm finished with this complaint and I did receive the reply I expected from the dealership.
Initial Business Response /* (1000, 9, 2016/09/08) */
To say that I am a little set back by the complaints and also scathing accusations made by Mr*** in this complaint is an understatementFirst I would like to address the accusations of a bad reputation and that they felt were taken
advantage of in this purchaseOur Nissan Dealership is rated at "95% Excellent and Recommended" for great reviews on Dealer Rater on over customer reviews and we are also rated at A+ with the Revdex.comIn addition as you can see from the complaint they were limited on funds and trying to purchase Two Certified Nissan SUV's on a limited budget of only $*** including their trade in'sI just went to *** on line and the two vehicles this customer purchased over a month ago are still booked out at $*** as a typical selling priceTherefore we sold these vehicles to Mr*** for a $*** discount and actually lost money on the transactions in an effort to help themBoth of these vehicles ARE NISSAN CERTIFIED and come with all of the benefits of this programIn addition both vehicles qualify for the Car Fax Buy Back Guarantee, are one owner, clean with no accidents and both Car Fax Reports were signed by the customer at the time they took deliveryNow to address the floor mat issue and the extra keys, due to how much we had to discount these vehicles they understood that both Rogues only came with one key and I have attached the WE-Owe documents signed by the customer stating that they clearly understood that they were not promised anything after they took deliveryI have attached copies of the *** reports in addition to the We-Owe documents that were signedThis entire complaint was sent to us in an e-mail format over two weeks ago and not only have I personally tried to call this customer to get them everything they want but so has my sale person and the Pre-Owned ManagerThe phone number we have for them is 417-***Not only have we left numerous messages but I e-mailed them letting them know that we are trying to reach them in an effort of getting all of their issues resolved and have never received a response from the customerWe have all of their documentation and if their issue is with keys and floor mats we will be more than happy to give them these items all they need to do is call usAs far as their A/C issue our service department would need to take a look at the vehicle and as long as the item is covered by the Nissan Certified Warranty there would be no expense to themIf you need to contact me directly please feel free to do so at 417-***Sincerely, *** T***, Managing Partner, Youngblood Auto Group
Initial Consumer Rebuttal /* (3000, 16, 2016/09/22) */
See new case number :***Refiled due to was unable to access site and see resultsI did read the response by *** Youngblood and understand that your going to protect your business and bad employeesBut I am good at word of mouth and not backing down when cheated, especially by this business
We WERE taken advantage of in this purchaseBad reputation, so far people in Springfield area I have talked to have nothing good to say about the entire Youngblood Auto groupNumbers throwing and good/bad reputation has nothing to do with this situationLimited on funds? We gave your business $*** in cash (certified check) and traded our vehicles in that under *** were valued at over $***, so that brings the value of our end of the deal to $***, not this *** you mentionWe again have proof of the $*** in cashiers check from the bank issued to Youngblood NissanThan proof of our two vehicles on top of thatSo, it is hard to take you serious when you don't even have all the factsWe WILL not do anything by phone or in person at that dealership ever againIf you want to resolve this than it needs to be in writing and legalNo one under your name has called my phone and left any messagesYou posted my phone number for the world to see, so I know you have it correctlyI also checked the *** for the values of the vehicles before we bought them and no, they were NOT valued at that at that timeOn the We-Owe signed documents, this is one of the many reasons we are mad, we signed BLANK We-owe documents and WERE told that was for our trade insAnother reason why we wanted copies of all paperwork we signed at the time of purchase, but *** absolutely refused stating that it was dealership paperwork onlyI have gone through all my emails and do not have any new email or any emails relating to the situation from Youngblood NissanWe would like to just go on with our lives and move past this, but every day I grow a little more angry about the issue and would like it to be resolvedBut I am sorry we couldn't just drop everything we were doing to deal with a matter that should have been properly and effectively dealt with at time of purchaseI will take this as far as needed to get actions takenAGAIN, all we want is what we were promised for the $*** cash and trade we gave your businessThank you
Final Business Response /* (4000, 21, 2016/10/03) */
We offered in the last response to give this customer everything that they want so I am confused by the customer's responseI know that they would like to not talk to us or come to our facility again which is fine however in order for us to provide the customer with the items they want we need to have the vehicles here so that the keys can be programmed to the vehiclesIf I send them keys that have not been programmed to the car they will be no good and if we do not have all sets of keys present during programming than whatever key we do not program will not workAnother option would be for the customer to go to another Nissan dealer and have the dealer contact me for authorization to pay for the floor mats and the keysBecause both vehicles are CERTIFIED in the Nissan system the other dealer would be able to print off any documents they would like on the certified programIn addition we do not allow any customers to sign blank documents and these customers seem way to intelligent to do something like thatIf you have any further questions please feel free to contact me directly*** t***, managing partner, Youngblood Auto Group, 417-***
Final Consumer Response /* (2000, 23, 2016/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer only as long as Youngblood Nissan lives up to what is statedTherefore I, *** *** will agree to come to their dealership with only the intentions to pick up everything that we stated is required to satisfy the deal which is:
Extra set of keys to Nissan Rogue
*
Extra set of keys to Nissan Rogue
*
Matching driver's side floor mat
*
CPO paperwork for both vehicles as promised
*
Warranty information for both vehicles as promised
*
Copies of Carfax reports for both vehicles as promised
*
Copy of all signed paperwork for both vehicles as required by law (Meaning anything and everything we signed that has both and/or each of our signatures on)
We will either come to Youngblood Dealership today or tomorrow at our convenience to pick up these items and have both set of keys programmed to our vehicles
This will be done without any harassment and/or answers and questions from your employeesLive up to the deal and we will be satisfiedIF not, we will have this case reopened and continue on this current path
And on the note of how you feel that we are to "intelligent" to sign anything blank, you employee a sexist and utterly rude employee for your finance manager who intimates people and argues with them, so of course your going to protect your business, but your employee should have conducted business at a professional level not a 3rd grade levelAs a manager, I would have immediately terminated the employee since his professionalism is complete ***
This is the offer to which you stated you will fulfill, so the above mentioned items (no more and no less) will be waiting for us upon our arrivalIf all goes well, we will be satisfied with this
*** *** did purchase this vehicle from us in August of and has experienced a variety if electrical type issues with his vehicle that we have either been able to correct or we have not been able to duplicate the customer's concern at the time it was brought in to usAs far as we know there
are no issues currently with the vehicleThe customers request for a refund on the car is not something that we have the ability to address at the dealership level because we do not design, build, or choose the suppliers that are used to assemble this vehicleThe demand of a refund or buyback can only be done through a lemon law arbitration process between the customer and the manufacturerWe have been actively working with the customer to attempt at trading them out of this vehicle and into something else but the customer carried over $in negative equity from a prior purchase onto the balance of the truck when they purchased it which is making this very difficult to accomplish at a payment the customer is comfortable withAs stated by *** *** in his complaint the vehicle is covered under an extended warranty after the initial miles of coverage from the manufacturer so if covered issues exist in the future they can be fixed at a minimal expense to the consumer
I do not recall receiving a letter from Mr*** about any issues and the attached document to the complaint appears to be an issue with a direct TV bill. That being said Mr*** purchased a truck from us on Friday December 1, 2017. After the purchase he demanded that the vehicle be
delivered to him on the following Saturday to an address in *** *** Missouri, Approxmiles away from our location. We reached out to Mr*** with in the last hours and he stated that the vehicle had more miles on it than when he purchased which would be correct considering we had to deliver it to him in *** *** Missouri. He also accused us of switching the wheels and tires on him prior to delivery. There would be no reason for us to do this, we have never been accused of this type of thing in the past and why would he not call the next day if he felt this was something that had happened?? When we asked Mr*** what exactly it was that he wanted he stated he wanted us to purchase him a new set of tires on a Chevrolet Truck purchased used over months ago. We stated to him that we did not swap his wheels and that we felt he was being unreasonable but out of customer goodwill we would pay him $to assist him with the purchase of a new set of tires and he responded by stating that our offer was unacceptable and he would call the police the next time he was in town. I feel that our offer was above and beyond what any other dealer would do in this situation unfortunately he decided not to take advantage of it
Initial Business Response /* (1000, 9, 2016/12/17) */
We have removed Mr*** from all Youngblood internal data bases which will stop any further marketing by mail, phone or e-mail However we do subcontract with outside vendor's from time to time for mail marketing purposes If Mr***
is on lists that are outside our control it is possible that he may receive mail offers This is no different than receiving mailings from Best Buy, Sears, or any other business marketing through an outside vendor should this happen he simply can just throw it out like most people do with "junk mail"
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same thing they have told me in the past but still continued to contact me by phoneLet's just drop the complaintIt seems that this is how they do business, so I will not do business with them, and will tell others not to
Final Business Response /* (4000, 15, 2017/01/04) */
I am sincerely sorry that Mr*** feels the way he feels We have removed him from all of our data bases In his rebuttal he states that he wishes to "drop the complaint" and never do business with us again and tell others to not do business with us so I am not sure what else we can do
Initial Business Response /* (1000, 9, 2016/12/17) */
We have removed Mr*** from all Youngblood internal data bases which will stop any further marketing by mail, phone or e-mailHowever we do subcontract with outside vendor's from time to time for mail marketing purposesIf Mr***
is on lists that are outside our control it is possible that he may receive mail offersThis is no different than receiving mailings from Best Buy, Sears, or any other business marketing through an outside vendorshould this happen he simply can just throw it out like most people do with "junk mail"
Initial Consumer Rebuttal /* (3000, 11, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same thing they have told me in the past but still continued to contact me by phoneLet's just drop the complaintIt seems that this is how they do business, so I will not do business with them, and will tell others not to
Final Business Response /* (4000, 15, 2017/01/04) */
I am sincerely sorry that Mr*** feels the way he feelsWe have removed him from all of our data basesIn his rebuttal he states that he wishes to "drop the complaint" and never do business with us again and tell others to not do business with us so I am not sure what else we can do
Initial Business Response /* (1000, 7, 2016/02/04) */
Significant charges to my debit card without notification and disposing evidence of item being disputed
Since December 2015, I initiated an arbitration on my jeep cherokee latitudeI dropped my jeep of at chrysler *** in
Springfield, modue to safety concerns driving the jeep cherokee latitude These safety concerns were real and very scaryFor example, turning into a parking lot and oncoming traffic coming at you at 50-mph, and my jeep hesitates and literally pauses into oncoming traffic for about 1-seconds, then jeep grabs gear and makes it into parking lot nearly being t-boned by oncoming trafficAt this point I dropped off jeep and requested rental Mr *** and Mr*** were great at understanding my situation and authorized a rental car for me I was issued a Jeep Cherokee Latitude with about miles on it The radiator hose happened to blow off radiator causing smoke, a loud bang noise, and vehicle fluid everywhereMr*** replaced rental with a Jeep Compass *** was a significant downgrade This vehicle was definitely a downgrade from my Jeep Cherokee latitude in the shop but I was still grateful for being issued a loaner/rental vehicleThis 2nd rental vehicle had electronic issues always beeping with a constant "i" on the dash and the beeping would sound every secondsI then brought the 2nd rental vehicle back with complaintsIrratated at me I'm sure, I requested a equal or better vehicle as my vehicleAll they had was a car and another Jeep Compass Again, being grateful that I would be issued a replacement while my vehicle was in arbitration I assume this rental was authorized only due to them getting re-embursed by NCDS Chrysler, which was later deniedMr*** then told me I would no longer be able to use a rental vehicleWhat do I do? My only option was to continue to drive an unsafe Jeep Cherokee LatitudeAgain, against my better judgement
*** *** from *** jeep notified me that they were not paying for rental and to request rental re-embursement from the time in shop till arbitration is complete NCDS denied request: "Unfortunately, I am unable to assist with any issue related rental You should contact your local dealer or Chrysler Customer Service
The NCDS only handles the arbitration process Chrysler and dealership will handle all matters related to warranty repairs and loaner vehicles."
After this request was denied, I returned the jeep compass *** The day before I returned the rental, I had a flatI changed the tire myself and found a nail/screw in the BOTTOM of the tire, NOT THE SIDE WALL AT ALL! Upon returning the rental vehicle, I showed the tire to Allan *** I told Mr *** that I was going to patch it but wanted to be let them know that there was a object in the tire This is where harassment startedMr *** told me it was not able to be patchedI disagreedHe then asked if I would call my insurance company and see if the would cover a flat I told him I would look into itThree days later, my bank account was charged $WITHOUT notifying me of any chargesOn Monday, January 18, 2016, I called up very upset with the fact they charged my checking account without even a courtesy call on an amount that high In turn my bills were all (5) charged a fee for being pulled from a reserve bank account totaling $in fees I asked Mr *** why and he told me I signed a contract and had a credit card on file to cover damagesI said "so if there was a $2,damage, you would just use my card without contacting the customer?" He just said he was sorry for not notifying me but it was not him that did the charge, it was the rental department I told him I strongly disagree with the charges, to refund the amount, give me the tire, I would get it fixed or replaced Mr *** told me he would get me the tire I then call rental manager CrystalShe told me Mr *** told her to charge that amountContinue below:
Continued: I explained the situation to her also and she said you should have definitely been notified of the amount before charging to account I then requested to her also to recover the tire, to my surprise, the tire was already disposed of and not able to be recovered Again, I demanded refund of amount charged to my account and to send me a bill Mr *** denied request and became extremely rude towards me and continued to deny my refund request Yet, he again apologized for not notifying me before he charged that much money to my debit card without asking but followed up with an excuse that I did not get back to him with the answer from insurance company in days, yet he never once tried calling me or leaving a message on situationAgain, he became rude and blaming meI then asked to no longer talk to Mr *** due to his unprofessionalism
Questions I have in this situation:
Why was I not allowed to plug/patch tire when the hole was in bottom of tire or at the least get a 2nd opinion on that tire?
Why was I not notified of amount before charged to my accountAt least out of courtesy?
Why was the tire disposed of so quickly when situation was in fact in dispute?
If tire was disposed of, why was a photo for evidence not taken when situation was in fact in dispute?
The next person on the chain of command was *** He also, agreed with Mr *** and said this is why a credit card is on file I again asked Mr***, why was I not notified as a customer courtesy at the least if not to be respectfulMr*** also said he was sorry for not contacting me before charging my debit card and offered $back on debit cardI refused because I was not given the option to replace/fix tire myself (2nd opinion), and extremely upset about taking from me without at least notifying me via e-mail, text, phone, leave voice mailInstead they send me a receipt VIA US mail which I received the same day as I observed the charges on my account for unsufficiant funds Mr*** then told me that he will not issue refund and will not issue me a bill My solution was simply refund the money taken from account, re-emburse unsufficiant funds $and let me get a second opinion on tire FYI, I did contact my insurance and I have a $deductible, which meant insurance was not an option Resolution was not met
I request refund of $187.78, and $refund for what I was charger by my bank for unsufficiant funds in my debit account, or
Recover tire so that I am able to fix tire at a much cheaper amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 9, 2016/07/20) */
Back on February XX XXXX Ms*** purchased a Mitsubishi Eclipse with 114,miles on it At the time of her purchase she had concerns about the air being charged and a cosmetic repair to the dash of the vehicle as you can see on
the attached We-Owe document we promised to charge her Air and check her system in addition to the dash repair Wia couple weeks of the purchase she brought the vehicle in and our technician performed these services What Ms*** fails to state in her complaint is that she clearly understood that other than the repairs promised on the We-Owe this vehicle was purchased with no warranties of any kind expressed or implied Attached you will see the document with her signature acknowledging this After the A/C was charged by us months later with numerous 90+ degree days documented over that period she reached out and said her Air was not performing well Due to the vehicle being sold as is we informed her that we would look at it for no charge but if it needed any repairs she could be charged depending on what we found wrong and she chose to not even allow us to look at the car and chose to take the vehicle somewhere else and pay them $ Whenever a customer buys a vehicle that is over years old with 115K miles there is a risk of things breaking or not operating properly Even when she had an issue months later we offered to look at her car for no charge and quite frankly if all it needed was more freon we would have done that for her at no charge Instead she chose to not trust us and pay someone else $ For her to expect us to now pay any money on a vehicle that was clearly sold over months after the purchase we feel is out of line Please see all attached documents clearly signed by Ms***
Initial Consumer Rebuttal /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Clearly, *** feels no remorse in the sale The AC was not performing to standard What I fail to understand is that if the AC was checked and serviced, why within four months would the Freon be low in the car? If the AC was serviced and found to have no leaks, then the AC should still be charged in June/July Maybe charging the Freon in March wasn't such a good idea It doesn't matter at this point I do realize this was an saleI do not fail to see that as implied in the response That is not the point to this complaint I stand by my original complaint Clearly, *** will not stand by the cars that they sellI'm finished with this complaint and I did receive the reply I expected from the dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I want to add, I did not ask Andy just told me what the recommendations wereI appreciate the compensation but still feel something happened in your service department.
*** *** did purchase this vehicle from us in August of and has experienced a variety if electrical type issues with his vehicle that we have either been able to correct or we have not been able to duplicate the customer's concern at the time it was brought in to usAs far as we know there
are no issues currently with the vehicleThe customers request for a refund on the car is not something that we have the ability to address at the dealership level because we do not design, build, or choose the suppliers that are used to assemble this vehicleThe demand of a refund or buyback can only be done through a lemon law arbitration process between the customer and the manufacturerWe have been actively working with the customer to attempt at trading them out of this vehicle and into something else but the customer carried over $in negative equity from a prior purchase onto the balance of the truck when they purchased it which is making this very difficult to accomplish at a payment the customer is comfortable withAs stated by *** *** in his complaint the vehicle is covered under an extended warranty after the initial miles of coverage from the manufacturer so if covered issues exist in the future they can be fixed at a minimal expense to the consumer
Initial Business Response /* (1000, 7, 2016/02/04) */
Significant charges to my debit card without notification and disposing evidence of item being disputed
Since December 2015, I initiated an arbitration on my jeep cherokee latitudeI dropped my jeep of at chrysler *** in
Springfield, modue to safety concerns driving the jeep cherokee latitudeThese safety concerns were real and very scaryFor example, turning into a parking lot and oncoming traffic coming at you at 50-mph, and my jeep hesitates and literally pauses into oncoming traffic for about 1-seconds, then jeep grabs gear and makes it into parking lot nearly being t-boned by oncoming trafficAt this point I dropped off jeep and requested rentalMr *** and Mr*** were great at understanding my situation and authorized a rental car for meI was issued a Jeep Cherokee Latitude with about miles on itThe radiator hose happened to blow off radiator causing smoke, a loud bang noise, and vehicle fluid everywhereMr*** replaced rental with a Jeep Compass *** was a significant downgradeThis vehicle was definitely a downgrade from my Jeep Cherokee latitude in the shop but I was still grateful for being issued a loaner/rental vehicleThis 2nd rental vehicle had electronic issues always beeping with a constant "i" on the dash and the beeping would sound every secondsI then brought the 2nd rental vehicle back with complaintsIrratated at me I'm sure, I requested a equal or better vehicle as my vehicleAll they had was a car and another Jeep CompassAgain, being grateful that I would be issued a replacement while my vehicle was in arbitrationI assume this rental was authorized only due to them getting re-embursed by NCDS Chrysler, which was later deniedMr*** then told me I would no longer be able to use a rental vehicleWhat do I do? My only option was to continue to drive an unsafe Jeep Cherokee LatitudeAgain, against my better judgement
*** *** from *** jeep notified me that they were not paying for rental and to request rental re-embursement from the time in shop till arbitration is completeNCDS denied request: "Unfortunately, I am unable to assist with any issue related rentalYou should contact your local dealer or Chrysler Customer Service
The NCDS only handles the arbitration processChrysler and dealership will handle all matters related to warranty repairs and loaner vehicles."
After this request was denied, I returned the jeep compass *** The day before I returned the rental, I had a flatI changed the tire myself and found a nail/screw in the BOTTOM of the tire, NOT THE SIDE WALL AT ALL! Upon returning the rental vehicle, I showed the tire to Allan ***I told Mr *** that I was going to patch it but wanted to be let them know that there was a object in the tireThis is where harassment startedMr *** told me it was not able to be patchedI disagreedHe then asked if I would call my insurance company and see if the would cover a flatI told him I would look into itThree days later, my bank account was charged $WITHOUT notifying me of any chargesOn Monday, January 18, 2016, I called up very upset with the fact they charged my checking account without even a courtesy call on an amount that highIn turn my bills were all (5) charged a fee for being pulled from a reserve bank account totaling $in feesI asked Mr *** why and he told me I signed a contract and had a credit card on file to cover damagesI said "so if there was a $2,damage, you would just use my card without contacting the customer?" He just said he was sorry for not notifying me but it was not him that did the charge, it was the rental departmentI told him I strongly disagree with the charges, to refund the amount, give me the tire, I would get it fixed or replacedMr *** told me he would get me the tireI then call rental manager CrystalShe told me Mr *** told her to charge that amountContinue below:
Continued: I explained the situation to her also and she said you should have definitely been notified of the amount before charging to accountI then requested to her also to recover the tire, to my surprise, the tire was already disposed of and not able to be recoveredAgain, I demanded refund of amount charged to my account and to send me a billMr *** denied request and became extremely rude towards me and continued to deny my refund requestYet, he again apologized for not notifying me before he charged that much money to my debit card without asking but followed up with an excuse that I did not get back to him with the answer from insurance company in days, yet he never once tried calling me or leaving a message on situationAgain, he became rude and blaming meI then asked to no longer talk to Mr *** due to his unprofessionalism
Questions I have in this situation:
Why was I not allowed to plug/patch tire when the hole was in bottom of tire or at the least get a 2nd opinion on that tire?
Why was I not notified of amount before charged to my accountAt least out of courtesy?
Why was the tire disposed of so quickly when situation was in fact in dispute?
If tire was disposed of, why was a photo for evidence not taken when situation was in fact in dispute?
The next person on the chain of command was ***He also, agreed with Mr *** and said this is why a credit card is on fileI again asked Mr***, why was I not notified as a customer courtesy at the least if not to be respectfulMr*** also said he was sorry for not contacting me before charging my debit card and offered $back on debit cardI refused because I was not given the option to replace/fix tire myself (2nd opinion), and extremely upset about taking from me without at least notifying me via e-mail, text, phone, leave voice mailInstead they send me a receipt VIA US mail which I received the same day as I observed the charges on my account for unsufficiant fundsMr*** then told me that he will not issue refund and will not issue me a billMy solution was simply refund the money taken from account, re-emburse unsufficiant funds $and let me get a second opinion on tireFYI, I did contact my insurance and I have a $deductible, which meant insurance was not an optionResolution was not met
I request refund of $187.78, and $refund for what I was charger by my bank for unsufficiant funds in my debit account, or
Recover tire so that I am able to fix tire at a much cheaper amount
Initial Business Response /* (1000, 5, 2017/03/25) */
Mrs*** is correct in the fact that the MSRP from the Manufacturer on the vehicle that she purchased was $33, Our New Nissan's also have an addendum sticker on them for $for a Lifetime Power Train Limited Warranty, door edge
guards, pin striping and Ardex exterior paint sealant When the initial pricing was presented to her it was inclusive of the addendum sticker which caused the initial confusion with the customer She then offered to pay $over our actual factory invoice and 0% financing for the vehicle including all of the additional items on the addendum sticker or $31,and that is what she paid Since receiving this complaint we have reached out to Mrs*** and went over all of the figures with her again and she said that she now understands and is happyTherefore we believe this to be resolved
Initial Business Response /* (1000, 5, 2017/03/25) */
Mrs*** is correct in the fact that the MSRP from the Manufacturer on the vehicle that she purchased was $33,Our New Nissan's also have an addendum sticker on them for $for a Lifetime Power Train Limited Warranty, door edge
guards, pin striping and Ardex exterior paint sealantWhen the initial pricing was presented to her it was inclusive of the addendum sticker which caused the initial confusion with the customerShe then offered to pay $over our actual factory invoice and 0% financing for the vehicle including all of the additional items on the addendum sticker or $31,and that is what she paidSince receiving this complaint we have reached out to Mrs*** and went over all of the figures with her again and she said that she now understands and is happyTherefore we believe this to be resolved
We have reached out to Mr*** and apologized to him for allowing his referral check to slip through the cracks and ultimately not be sent to him.? Our management team spoke with both Mr*** and his daughter whom he referred to verify the purchase and relationship and a check for $was
sent to him on 06/08/2018.? We have since reached out to verify the check was received and the customer is happy.? This complaint has been 100% resolved
Initial Business Response /* (1000, 9, 2016/09/08) */
To say that I am a little set back by the complaints and also scathing accusations made by Mr*** in this complaint is an understatement First I would like to address the accusations of a bad reputation and that they felt were taken
advantage of in this purchase Our Nissan Dealership is rated at "95% Excellent and Recommended" for great reviews on Dealer Rater on over customer reviews and we are also rated at A+ with the Revdex.com In addition as you can see from the complaint they were limited on funds and trying to purchase Two Certified Nissan SUV's on a limited budget of only $*** including their trade in's I just went to *** on line and the two vehicles this customer purchased over a month ago are still booked out at $*** as a typical selling price Therefore we sold these vehicles to Mr*** for a $*** discount and actually lost money on the transactions in an effort to help them Both of these vehicles ARE NISSAN CERTIFIED and come with all of the benefits of this program In addition both vehicles qualify for the Car Fax Buy Back Guarantee, are one owner, clean with no accidents and both Car Fax Reports were signed by the customer at the time they took delivery Now to address the floor mat issue and the extra keys, due to how much we had to discount these vehicles they understood that both Rogues only came with one key and I have attached the WE-Owe documents signed by the customer stating that they clearly understood that they were not promised anything after they took delivery I have attached copies of the *** reports in addition to the We-Owe documents that were signed This entire complaint was sent to us in an e-mail format over two weeks ago and not only have I personally tried to call this customer to get them everything they want but so has my sale person and the Pre-Owned Manager The phone number we have for them is 417-*** Not only have we left numerous messages but I e-mailed them letting them know that we are trying to reach them in an effort of getting all of their issues resolved and have never received a response from the customer We have all of their documentation and if their issue is with keys and floor mats we will be more than happy to give them these items all they need to do is call us As far as their A/C issue our service department would need to take a look at the vehicle and as long as the item is covered by the Nissan Certified Warranty there would be no expense to them If you need to contact me directly please feel free to do so at 417-*** Sincerely, *** T***, Managing Partner, Youngblood Auto Group
Initial Consumer Rebuttal /* (3000, 16, 2016/09/22) */
See new case number :***Refiled due to was unable to access site and see resultsI did read the response by *** Youngblood and understand that your going to protect your business and bad employeesBut I am good at word of mouth and not backing down when cheated, especially by this business
We WERE taken advantage of in this purchaseBad reputation, so far people in Springfield area I have talked to have nothing good to say about the entire Youngblood Auto groupNumbers throwing and good/bad reputation has nothing to do with this situationLimited on funds? We gave your business $*** in cash (certified check) and traded our vehicles in that under *** were valued at over $***, so that brings the value of our end of the deal to $***, not this *** you mentionWe again have proof of the $*** in cashiers check from the bank issued to Youngblood NissanThan proof of our two vehicles on top of thatSo, it is hard to take you serious when you don't even have all the factsWe WILL not do anything by phone or in person at that dealership ever againIf you want to resolve this than it needs to be in writing and legalNo one under your name has called my phone and left any messagesYou posted my phone number for the world to see, so I know you have it correctlyI also checked the *** for the values of the vehicles before we bought them and no, they were NOT valued at that at that timeOn the We-Owe signed documents, this is one of the many reasons we are mad, we signed BLANK We-owe documents and WERE told that was for our trade insAnother reason why we wanted copies of all paperwork we signed at the time of purchase, but *** absolutely refused stating that it was dealership paperwork onlyI have gone through all my emails and do not have any new email or any emails relating to the situation from Youngblood NissanWe would like to just go on with our lives and move past this, but every day I grow a little more angry about the issue and would like it to be resolvedBut I am sorry we couldn't just drop everything we were doing to deal with a matter that should have been properly and effectively dealt with at time of purchaseI will take this as far as needed to get actions takenAGAIN, all we want is what we were promised for the $*** cash and trade we gave your businessThank you
Final Business Response /* (4000, 21, 2016/10/03) */
We offered in the last response to give this customer everything that they want so I am confused by the customer's response I know that they would like to not talk to us or come to our facility again which is fine however in order for us to provide the customer with the items they want we need to have the vehicles here so that the keys can be programmed to the vehicles If I send them keys that have not been programmed to the car they will be no good and if we do not have all sets of keys present during programming than whatever key we do not program will not work Another option would be for the customer to go to another Nissan dealer and have the dealer contact me for authorization to pay for the floor mats and the keys Because both vehicles are CERTIFIED in the Nissan system the other dealer would be able to print off any documents they would like on the certified program In addition we do not allow any customers to sign blank documents and these customers seem way to intelligent to do something like that If you have any further questions please feel free to contact me directly *** t***, managing partner, Youngblood Auto Group, 417-***
Final Consumer Response /* (2000, 23, 2016/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this offer only as long as Youngblood Nissan lives up to what is statedTherefore I, *** *** will agree to come to their dealership with only the intentions to pick up everything that we stated is required to satisfy the deal which is:
Extra set of keys to Nissan Rogue
*
Extra set of keys to Nissan Rogue
*
Matching driver's side floor mat
*
CPO paperwork for both vehicles as promised
*
Warranty information for both vehicles as promised
*
Copies of Carfax reports for both vehicles as promised
*
Copy of all signed paperwork for both vehicles as required by law (Meaning anything and everything we signed that has both and/or each of our signatures on)
We will either come to Youngblood Dealership today or tomorrow at our convenience to pick up these items and have both set of keys programmed to our vehicles
This will be done without any harassment and/or answers and questions from your employeesLive up to the deal and we will be satisfiedIF not, we will have this case reopened and continue on this current path
And on the note of how you feel that we are to "intelligent" to sign anything blank, you employee a sexist and utterly rude employee for your finance manager who intimates people and argues with them, so of course your going to protect your business, but your employee should have conducted business at a professional level not a 3rd grade levelAs a manager, I would have immediately terminated the employee since his professionalism is complete ***
This is the offer to which you stated you will fulfill, so the above mentioned items (no more and no less) will be waiting for us upon our arrivalIf all goes well, we will be satisfied with this
The first time our dealership ever touched this car was on 07/10/with 99,miles on it.? We had no knowledge at that time of any history of maintenance or repairs ever being done on the vehicle prior to this date and mileage.? On that day the customer asked our service advisor what
maintenance is recommended by the manufacturer because she wanted the services to be brought up to date.? It was recommended that she have a multi point inspection of the vehicle, all fluids flushed and replaced in addition to an oil change and tire rotation.? On 7/the customer elected to have the multi point inspection performed along with the oil change, tire rotation, coolant/ radiator flush and transmission flush and during the multi point inspection our technicians did not find any issues with the vehicle.? *** returned to our store on 08/09/with additional miles on the car from the previous visit.? The vehicle was operating fine and Ms*** simply wanted to have the remaining services recommended completed which included the fuel injection cleaning, four cylinder tune up, brake fluid exchange, another oil change and clean and adjustment of rear brakes (during the prior inspection someone must have replaced the brakes prior because they were safe and had pad life left on them).? After all of these maintenance services and miles later *** returned? complaining that now the car? jerks and bucks on acceleration.? Upon further investigation? we were able to confirm the? intermittent misfire? and our Nissan Factory scan tool showed that the ignition coils (which are an electrical component that can go out at any time) should be replaced.? After installing the coils there were no codes found and the vehicle was running fine.? miles later the customer returned with the vehicle? and an additional misfire concern, we immediately put her in a rental car and? after several test drives we were ? finally able to get the car to act up on us one time.? We then check for a possible fuel related issue because everything else was operating properly.? The fuel PSI checked out fine and we simply could not find anything wrong with the car after driving it for three days,? we did not charge the customer for the rental or the time? spent trying to find a problem.? The next time the vehicle came to us it was sent by firestone for a bulletin that Nissan had issued after the prior visit for an? acceleration issue which required an computer update which we were not aware of during the prior visit.? ? From the information? supplied by Ms*** in her complaint? apparently another shop found a loose ground wire which repaired her vehicle and she still decided to trade it in at another dealership.? We obviously did not find any ground wire issues during our repairs or we would have taken care of it.? We drove the vehicle for days trying to find a problem and we were unable to find any issues even after hooking the car up to the Nissan scan tools, we wanted desperately to find something wrong with this car.? We also have no idea who touched or performed service on this car prior to us seeing it with almost 100K miles on it.? All but $of the money spent here was on maintenance flushes which have nothing to do with anything electrical on the car, only the coil repair could remotely be related to anything electrical and we still do not feel the coil replacement had anything to do with a loose ground wire.? That being said we are willing to refund Ms*** 50% of the coil repair or $as a good will gesture for her inconvenience
Initial Business Response /* (1000, 9, 2016/07/20) */
Back on February XX XXXX Ms. [redacted] purchased a 2008 Mitsubishi Eclipse with 114,996 miles on it. At the time of her purchase she had concerns about the air being charged and a cosmetic repair to the dash of the vehicle as you can see on...
the attached We-Owe document we promised to charge her Air and check her system in addition to the dash repair. With-in a couple weeks of the purchase she brought the vehicle in and our technician performed these services. What Ms. [redacted] fails to state in her complaint is that she clearly understood that other than the repairs promised on the We-Owe this vehicle was purchased AS-IS with no warranties of any kind expressed or implied. Attached you will see the document with her signature acknowledging this. After the A/C was charged by us 4 months later with numerous 90+ degree days documented over that period she reached out and said her Air was not performing well. Due to the vehicle being sold as is we informed her that we would look at it for no charge but if it needed any repairs she could be charged depending on what we found wrong and she chose to not even allow us to look at the car and chose to take the vehicle somewhere else and pay them $93.00. Whenever a customer buys a vehicle that is over 7 years old with 115K miles there is a risk of things breaking or not operating properly. Even when she had an issue 4 months later we offered to look at her car for no charge and quite frankly if all it needed was more freon we would have done that for her at no charge. Instead she chose to not trust us and pay someone else $93.00. For her to expect us to now pay any money on a vehicle that was clearly sold AS-IS over 4 months after the purchase we feel is out of line. Please see all attached documents clearly signed by Ms. [redacted].
Initial Consumer Rebuttal /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Clearly, [redacted] feels no remorse in the sale. The AC was not performing to standard. What I fail to understand is that if the AC was checked and serviced, why within four months would the Freon be low in the car? If the AC was serviced and found to have no leaks, then the AC should still be charged in June/July. Maybe charging the Freon in March wasn't such a good idea. It doesn't matter at this point. I do realize this was an AS-IS sale. I do not fail to see that as implied in the response. That is not the point to this complaint. I stand by my original complaint. Clearly, [redacted] will not stand by the cars that they sell. I'm finished with this complaint and I did receive the reply I expected from the dealership.