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Energy Fitness & Wellness

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Energy Fitness & Wellness Reviews (1)

My name is Trevor T[redacted] and I am an owner of Energy Fitness. Unfortunately, [redacted] account of the actual events is grossly inaccurate. His Signed contract clearly states that his program...

was a biweekly billing program. He was to personally train 2x's per week with permanent appointments, meaning that he was to come in at the same time 2x's per week. This was both explained to him verbally as well as spelled out clearly again in his signed contract. Additionally, a verbal and contractual explanation of our 30 day cancellation and no refund policy were provided and signed. [redacted] did come in for theses sessions for a period of one month, not the 2 weeks that he claims. He began to not show up for his permanent training appointments and we began to call and text him several times to help him (computer printout of the contact efforts and all signed contracts are on file and available). One time on 7/**/2015 [redacted] picked up our phone call, acknowledged that he was busy at work and would be in to workout the next day. He never showed up. A second time on 8/**/15 he responded to a text sent by my staff thanking us and stating that he would be in tommorow. He never made it and never mentioned his billing or his desire to cancel. We have actual documentation of 4 such attempts to keep him consistent. Never once did he mention his billing or his desire to cancel. At the point that he finally mentioned his desire to cancel his request was obliged. I personally spoke to [redacted] to explain his program and offered to forego the expiration date of his training sessions so he could catch up. I also offered a store credit with no expiration if he chose to come back another time or gift it to someone. His tone was threatening both personally and professionally to which the conversation came to an abrupt halt. Energy Fitness is still willing to extend these credits to [redacted] and hope for an amicable solution to this issue.

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Address: 13307 132 St, Edmonton, Alberta, Canada, T5L 1S1


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