Energy Fitness

Initial Business Response / [redacted] (1000, 10, 2016/01/20) */ We only do drafts here and it is a one year agreement. He was drafted each month for the whole year. It take 30 days to cancel and he signed and dated the cancellation policy. For three months he was contacted but he did not respond. It was... sent to collections. We just needed the last payment. His voice mail was not set up and he works third shift so we could not reach him. On 12/18/15 we resolved this through ABC, who does our financial drafts. We waived the balance and cancelled him since he could not be reached. [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) First of all it was to be a month to month payment. I paid cash every month. After an injury I sustained. And After one year they never notified me. If you cant get a hold of someone by phone, a postcard could have been sent. Instead they renewed the contract on there owe and charged me without my knowledge. Once I contacted them they told. Me I had to do it in person. So I did, I paid it all in full, 30 days in advance.They continued to send it to debt collection. Cause they said I didnt do it within 30 days prior. After convincing them. I and the person I talk to. They still didnt call. I had to find out myself if it was taking care of. Their right had dont know what the left is doing. It took for ever for them to find out they made a mistake. Very poor management. And my money was never returned. It was done in a poorly matter. And very unorganized. Would not recommend this place to no one.

Initial Business Response /* (1000, 10, 2016/01/20) */
We only do drafts here and it is a one year agreement. He was drafted each month for the whole year. It take 30 days to cancel and he signed and dated the cancellation policy. For three months he was contacted but he did not respond. It was...

sent to collections. We just needed the last payment. His voice mail was not set up and he works third shift so we could not reach him. On 12/18/15 we resolved this through ABC, who does our financial drafts. We waived the balance and cancelled him since he could not be reached.
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First of all it was to be a month to month payment. I paid cash every month. After an injury I sustained. And After one year they never notified me. If you cant get a hold of someone by phone, a postcard could have been sent. Instead they renewed the contract on there owe and charged me without my knowledge. Once I contacted them they told. Me I had to do it in person. So I did, I paid it all in full, 30 days in advance.They continued to send it to debt collection. Cause they said I didnt do it within 30 days prior. After convincing them. I and the person I talk to. They still didnt call. I had to find out myself if it was taking care of. Their right had dont know what the left is doing. It took for ever for them to find out they made a mistake. Very poor management. And my money was never returned. It was done in a poorly matter. And very unorganized. Would not recommend this place to no one.