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Energy House Reviews (1)

Initial Business Response /* (1000, 8, 2016/02/03) */
Any installation entity referred by the Energy House for stove installations will be licensed, bonded, and insured_ The Energy House is in total agreement and complies to what is stated in the stove manufacturers owner's manual to use a licensed
and bonded installerThe installer was *** ***, dba Voltage Man.com, CSLB# XXXXXX, insured by Scottsdale InsuranceThe statement by Mr_ *** that a non-licensed, non- bonded installation company installed his fireplace insert is a complete non-truth
Mr*** statement of "SOMETIMES house fills with smoke when burning- verifies that when the stove is being properly operated, it performs_ If this were not the case, his statement would be, -The stove ALWAYS fills the house with smoke when burning." A wood stove is a manually operated applianceIf it is not operated properly, there will be "smoke back"If the flue is not properly heated and draft not established prior to closing of the door, there is the potential for "smoke in your face"When this occurs, the manually operated wood burning appliance will remind you that it is not being properly operated_ Chimneys make stoves workStoves do not make chimneys workWhen chimneys get obstructed, the stove will not draft correctlyWhen chimney caps get obstructed, stoves will not draft correctly, hence there is the need for proper maintenance as recommended in the owner's manual, which would apply to this stove purchased in April of
A DVD entitled "BURN WISEA Video Guide to Operating Your Wood Stove Efficiently" has been sent to Mr*** and will arrive prior to your receipt of this correspondenceBy following the guidelines of this video, Mr*** "will learn how to avoid the five most common mistakes of wood stove owners," one of which he is experiencingThe goal of the Energy House is to have Mr*** using his manually operated wood insert in such a manner that it is clean burning without the occasional, "sometimes", hick ups
I would like very much to speak directly with Mr*** to ask him particular questions to assist himI can be reached at XXX-XXXXI look forward to offering my assistance
Initial Consumer Rebuttal /* (3000, 10, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I suspect there is a draft/installation problemThat is why I paid for it to be professionally installedHowever, all I get is that I am burning wrongI have been burning a fireplace/fireplace insert for years and never had this type problemI was told that this stove would work in my fireplace by the Energy HouseI have had chimney professionally cleaned, however still have same problemThere is no way that this problem can be solved over the phoneSomebody, a professional, that understands draft & fireplace inserts will have to physically look at my chimney & insert to see how to make the correct draft
Final Business Response /* (4000, 13, 2016/02/17) */
In prior correspondence, I asked for Mr*** to call me"There is no way that this problem can be solved over the phone" was his responseHe has clearly stated that communication is not going to resolve his issueHe needs assistance and guidance and communication will assist with the processNo physician prescribes treatment without gathering informationMr*** states that he has been burning a fireplace/woodstove for yearsThis means that he has been burning a fireplace or non-EPA wood stove for years of these yearsHe has far less experience with the new appliance, as his unit is less than two years old, and is new to the experience of a high efficiency EPA certified clean burning appliance and is trying to apply the same wood burning techniques on a totally different operated systemThe way that old stoves are operated versus the newest cleanest burning units is as different as operating a Model T Ford versus an RAudiAn operator must learn the proper burn methods to get a more enjoyable and cleaner burning experience, and this applies to the manual operation of the fireplace insertThe Energy House has thousands of operators that get it and love their appliance(New paragraph)A DVD was sent to Mr*** which is titled "A Video Guide to Operating Your Wood Stove Efficiently." It is obvious that Mr*** has not taken the time to view this information which would be of huge importance in his particular caseI personally watched the video this evening prior to writing this correspondenceOne chapter states that "the chimney is the primary engine that drives the stove"If the operator does not combust the unit properly, the system will not achieve the best resultsThe video covers how to start fires in a non-Catalytic EPA insert, and how to properly operate the applianceThe video covers smoke spillage, which is exactly what Mr*** is experiencing "sometimes"The video states to cease the use of exhaust fans or to turn off the clothes dryer until draft has been reestablished as they are potentially creating a negative draftThe video also says to crack a windowAgain, the incorrect operation of the manually operated appliance can and will affect the performance
Mr*** states that "l suspect that there is a draft/installation problem." There is no mention of a defect in the stove itself, and I totally agree with thisIf rotating a new unit out of our warehouse to his home, and there are presently serial #'s available to choose from on this model, would lead to a totally different outcome and the resolve of this, I would be 100% in for this choiceIf there was a defect in the product, the defect would be there all of the time, and this is not the case
If there was an installation problem, the result would be that it would create a situation all of the timeThis is not the caseMr***'s insert is exactly what it is calledThe installation of the units requires "inserting" it into the fireplace, putting the damper in a permanent open position, and attaching the surround panels onto the body and a whole lot of muscle and equipment to get the pound unit to the fireplace and insertedA very simple process with very predictable positive results repeated thousands of times in the year history of the Energy House
From the "Video Guide to Operating Your Wood Stove Efficiently", it is stated that "The chimney is the primary engine that drives the stove"As previously stated in prior correspondence, chimneys make stoves draw or draft, not the reverseif Mr*** is thinking he has a draft problem, he is actually saying he is has a chimney problem, which is causing the draft reality, although he only has situations "sometimes"There are corrective measures for these situationsChimney length can be extended by adding flue tiles, which may assist in a more positive draftBrick masons perform this serviceThe chimney can also be given "training wheels" by installing a stainless steel flue linerStove installation companies do this service
In summary, it is my position and that of the Energy House that there is no defect in the productIt is my position and that of the Energy House that there is no defect in the installationIt is my position and that of the Energy House that there is a high degree of probability that the "sometimes" smoke spillage can be corrected by properly operating the applianceIt is my position and that of the Energy House that the chimney may be assisted by increasing its stack length by a brick mason, or stainless lining the chimney by a stove installer
l hope this gives clarity to the position of the Energy House and clarity has been given on what steps can be taken for the resolve of this "sometimes" situation
Final Consumer Response /* (3000, 20, 2016/03/01) */
I call channel on your side & maybe I can get some results that way

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Address: 9259 120 St, Delta, British Columbia, Canada, V4C 6R8

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