Energy Solution Technologies

Good Afternoon,I am responding to complaint # [redacted] filed by [redacted] who was a member at Anytime Fitness Pembroke. I apologize for the delay in responding: Mr. [redacted] signed a membership contract in January 2016. He opted for the 24 month contract at the reduced monthly... rate. Throughout the first months of his contract, the management at Anytime Fitness made multiple attempts to reach Mr. [redacted] because of his lack of usage to determine if there was something we could do to help him get on track with his fitness goals. In September 2016, Mr. [redacted] finally responded and asked is we could freeze his membership due to his inability to get to the gym because he was traveling so frequently. As per the terms of his contract, we asked him to supply us supporting documentation and we would allow him to freeze the contract. He never provided the supporting documentation. In October 2016, we attempted to reach Mr. [redacted] to see if we could help him out and he would not take our calls and his voice mailbox was full. In January 2017, we attempted again. We left him a message to call us back and he never returned our call. In February 2017 we left him a voice mail to inform him that his account was being sent to collections as a result of him choosing not to pay the contract and honor his end of his contract. Our first choice with our members is to offer them assistance and motivation to get in and use the facility to reach their fitness goals. We will work with struggling members who need to freeze their accounts due to travel etc. It clearly states in our contracts that non usage is not grounds for termination of a contract. It is unfortunate that this situation escalated to this level. We appreciate every member and we understand the they are spending their hard earned money with us when they have other choices and we are grateful for them for choosing us. With that said, we structure these agreements based on the terms of the agreement and we make sure we execute and do our part so that people enjoy the facility and get the most out of their fitness journey with us. Our contracts are structured so that we are able to offer programs to meet each individuals needs and we allow them to choose the term that best fits their lifestyle. Mr. [redacted] chose to enter into a 24 month long contract and take advantage of the lower monthly payment. Thank you for your time and please let me know if you need any further information. [redacted] , FranchiseeDirector Of Operations [redacted] ** ***

Good Afternoon,I am responding to complaint #[redacted] filed by [redacted] who was a member at Anytime Fitness Pembroke.  I apologize for the delay in responding: Mr. [redacted] signed a membership contract in January 2016.  He opted for the 24 month contract at the reduced monthly...

rate.  Throughout the first months of his contract, the management at Anytime Fitness made multiple attempts to reach Mr. [redacted] because of his lack of usage to determine if there was something we could do to help him get on track with his fitness goals.  In September 2016, Mr. [redacted] finally responded and asked is we could freeze his membership due to his inability to get to the gym because he was traveling so frequently.  As per the terms of his contract, we asked him to supply us supporting documentation and we would allow him to freeze the contract.  He never provided the supporting documentation.  In October 2016, we attempted to reach Mr. [redacted] to see if we could help him out and he would not take our calls and his voice mailbox was full.   In January 2017, we attempted again.  We left him a message to call us back and he never returned our call.  In February 2017 we left him a voice mail to inform him that his account was being sent to collections as a result of him choosing not to pay the contract and honor his end of his contract. Our first choice with our members is to offer them assistance and motivation to get in and use the facility to reach their fitness goals.  We will work with struggling members who need to freeze their accounts due to travel etc.  It clearly states in our contracts that non usage is not grounds for termination of a contract. It is unfortunate that this situation escalated to this level.  We appreciate every member and we understand the they are spending their hard earned money with us when they have other choices and we are grateful for them for choosing us.  With that said, we structure these agreements based on the terms of the agreement and we make sure we execute and do our part so that people enjoy the facility and get the most out of their fitness journey with us.  Our contracts are structured so that we are able to offer programs to meet each individuals needs and we allow them to choose the term that best fits their lifestyle.  Mr. [redacted] chose to enter into a 24 month long contract and take advantage of the lower monthly payment. Thank you for your time and please let me know if you need any further information. [redacted], FranchiseeDirector Of Operations[redacted]