Energy Stars Heating and Cooling Co

Good morning Ms***, I sincerely apologize for the way we responded to your call last weekThis is not the type of service we want to give our customers, and we’re sorry on how we handled your call I believe you just spoke with our Home Performance Audit Manager, Mary, on the phone this morning
(7/9)We scheduled an appointment with you at 11:30am today for a technician to come out and diagnose the issueOnce we know what the issue is, we can give you more information on how we should move forward with the bath fan not working We are also going to talk to the receptionist who handled your call and provide her with the right way to respond to customers in the futureWe don’t like to do guessworkSince we have not seen the equipment, we should not try to diagnose the issue over the phone or blindly tell you to call an electrician before we come to you to examine the issue I also apologize for a manager not getting in touch with youThere is no excuse for this, and we’re very sorry on how the situation was handledWe appreciate your business, and we appreciate your choosing Energy Stars for your installWe hope we can get this issue resolved for you quicklySincerely, Energy Stars Heating & Cooling Co***