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Energy Wall & Building Products Ltd

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Energy Wall & Building Products Ltd Reviews (3)

Good Morning to whom it may concern, We received notification from the complaint department in regards to a customer who stayed with us on August ***, Complaint from party *** *** however, we have no information in regards to this personIt does state that her brother paid for
the roomIn order to further review the complaint I need to know the name of the party who the reservation/paying party was. Also, the letter was addressed to EconolodgeWe have no affiliation with Econolodge however, we have taken over the property and are currently in the process of renovating Thank you, *** * ***
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*** ***
*** ** ***

My brothers information is as follows:   Name: [redacted] Address: [redacted] Phone number: ###-###-####   I would like to tell you that he works crazy hours, sometimes days and sometimes nights, so he may not answer or return a call. This is why I am contacting you on his behalf. Thank you for your help in this matter.

After reviewing the statement received with the complaint  ID [redacted], reviewing the events with our staff, and also having reviewed what we have on file for the reservation. I am aware that the reservation for [redacted] and his sister was for a queen room with a special request of a cot. However, unfortunately special requests are upon availability, we did not have a cot to provide for the guests. We were able to switch their room to a room with 2 beds. Staff was not made aware of any issues with the first room other than the guests were displeased about not having 2 beds even though the reservation was for a queen room with a special request of a cot. We do ask guests to report any issues with any room immediately to staff so any concern(s) they may have can be remedied as quickly as we are informed. If we are not made aware of an issue(s) we certainly cannot fix them. We are currently under renovation as we are a family run business and we continue to make improvements on our property daily, this is stated on booking sites as well as with guests. We strive to address every concern immediately when notified and also through staff any issues found during cleaning are immediately taken care of. Our office closes at 11 pm, in spite of that we have a sign with our number apologizing for any inconvenience but if contacted we immediately take care of any requests. Our office opens at 8am since we are a 24/ 7 facility and a small family run business we do advise guests any concerns to certainly call at anytime if needed. In such events I will ask staff if available or even myself or Joseph handles the concern immediately no matter what time it is.  We do not give out all of our personal information such as last names as it is not necessary information to be able to address any concerns a guest may have. We did also recently have the Dept of health do an inspection of our rooms. 206 the room in question was one of the rooms inspected. We have not been found to be in any violation of any health codes as of 09/**/17 and in any previous inspections we have had. Any concerns are always addressed immediately to make our family run business better each day to make our customers safe and comfortable. If any further information is necessary please feel free to contact me.

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Address: 780 SW Marine Drive, Vancouver, Northwest Territories, Canada, V6P 5Y7

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