Energywise

Overcharged us tremendously and then did not respond to our e mails. Find anther company.

Upon return for Florida I experienced a stuck circulator control on my burner. Contacted Energywise who sent out a technician the same day. After checking all controls Tech was unable to locate the cause, and not wishing to install costly parts without cause, stated they would return the next day to reexamine. During the evening the problem, probably one of the relays, cleared itself. Contacted Energywise to cancel second visit and pay my initial service call. Was told there would be "No Charge" because they could not be sure their serviceman had cleared the control. This is my second time using this company with similar customer service. Outstanding honest company. My Highest Rating. 5 Stars

I bought a service contract from Energy Wise last September. The cost was $165 plus tax. My heating system was in good order at the time and my thought was that I would wait until the summer to have the tune up and cleaning done.

I called a few weeks ago, and scheduled an appointment for July *. I had the day off and figured I could get this done in the morning. When I called, I asked if that was a good day and if you were working since it was a holiday weekend. I was told it was not a problem and someone would come between 8-9 that morning.
On July *, no one showed up, so I called around 9:30 and was told that the techs were busy with A/C calls. They person I spoke to offered to reschedule for another morning, but I work and the whole idea of scheduling it that day was so I would not have to take a morning or afternoon off. He then told me someone would come by. The technician got there around 10:30 or so. The tech was polite and after looking at my system, told me that he did not have an oil filter that would fit. I have a spinoff type that is like an automobile filter. He then told me that he would have to reschedule and could come back on July or after 5 PM and do the job. He told me that Kim would call me. At this point, I had wasted close to 4 hours of my time and got nothing done.

I called Kim in the afternoon and told her what the tech told me. My impression was that she had no intention to call me and she began questioning me as to why I didn’t want the service done in the Fall. I told her that no one said this when I scheduled the appointment and my contract was expiring in September. She told me that there was no way anyone would come after 5 that week but offered me Saturday at 9.

On Saturday, no one came at 9 and I called around 9:30. I spoke to Kim and she told me that the tech was not able to locate a filter. The supply house didn’t have the filter in stock. I didn’t say anything but my thought was, why wouldn’t they have located a filter prior to when they were supposed to show up for the appointment. Kim said that we would have to reschedule again once the filter was located. I was annoyed and quite frankly have to say that this reflects pretty badly on your company. On a hunch, I called Blackman in Bohemia and was told by the parts department that they had both size filters in stock.

I called Kim back and gave her the information. She had a bit of an attitude with me telling me that she had the tech on GPS and he was at Blackman when I had spoken to her earlier. I told her why would the part counter guy lie. At this point, I asked her if you wanted to do this job or not. I paid you guys for service and this was a disaster!
I then said, send the guy over here and let him do everything but the filter and when he got it he could drop it off and I would change it. How much time am I supposed to invest because no one had the forethought to have parts on hand? Your tech showed up about an hour later and brought a filter that he said was the wrong size for my application, but I guess wanted to show me that an attempt was made. He then did a cleaning and was polite and made sure that the area was left clean. I cannot fault any of the work that your guy did, but when it came time to check the pump, clean the strainer and replace the nozzle, he told me that he did not have the right size nozzle either. I was not about to get angry with him and he told me that Kim would call once the parts were in and set up an appointment. That never happened. I sent them a letter on July 20th, explaining what happened and asking for some kind of refund.

I was contacted by Debbie from the company the following week. She offered to send another technician, but at this point I had taken care of what they didn't do and told her based on the horrible experience that I had, just wanted money back. She told me she would get back to me. I called her again the next day and she told me that they were going to refund my money, $165 plus tax, $179.23. I thanked her and expected to receive a refund in a reasonable time. To date, I have not received anything. I called every week and was told it was going to be sent on Friday each time. Today is September *, and nothing has been received.