Enermax USA Corporation

I contacted the rebate center, they confirm that the customer, *** *** did not provide a sales receipt with his submission, that’s why his submission got rejected. Then I contacted the customer, and please see the below messages. Based on the “terms and conditions’ that stated in
the rebate form, End User must keep copes of all materials sent. Due to missing the sales receipt, it’s so hard for us to negotiate with the rebate center. FYI, the rebate center did us a lot of favors for those complaints that you sent to us. The aim is to solve the problem and make the customer feel satisfiedPlease kindly contact the customer regarding this situation. If you have any other issue, please feel free to contact us

Initial Business Response /* (1000, 9, 2016/06/03) */
We contacted the customer and resolved the problemWe sent a replacement
Initial Consumer Rebuttal /* (2000, 11, 2016/06/03) */

We will contact the rebate center and ask them to approve customer rebateIt may take up to business days you can receive a response from the rebate center

Initial Business Response /* (1000, 5, 2015/08/19) */
At Enermax, we stand behind our products and servicesUnfortunately, Enermax rebates are handled and processed by a contracted 3rd party rebate centerWe contacted the rebate center immediately after receiving of this complaint letter
Upon an investigation by the rebate center, they found the rebate submission was processed in error and has made the correctionThis rebate will now resume the rebate process under the rebate center's process flow
Customer can track the rebate status via https//enermax.4myrebate.com
For further assistant, please contact the rebate center via X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

After reviewing your case, our management has decided to make an exception for your caseWe had contact the rebate center and ask them to approve and resume the process of your rebate submissionIt may take up to business days you can receive a response from the rebate center
Please feel free to reach out to us if you have any further questions! Thank you for your interest our products

Initial Business Response /* (1000, 8, 2016/06/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@ecomastertek.com
The customer submitted a duplicate UPC number for the rebate, which invalidates his/her rebate submission. As a business that wants...

to retain it's customers, we have resolved this case by making the exception as it seems the customer genuinely only submitted for 1 rebate.
Initial Consumer Rebuttal /* (2000, 10, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe I followed their instructions about the rebate submission. I don't get this duplicate UPC number that they're saying. The fact was there was only one rebate submitted. It appears from their response that they will be sending me the rebate after all (after many months). If I still do not receive it, I will post a complaint again. Thank you very much Revdex.com for handling this.