Enervest Operating Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will say that the information requested by the Business was explained and clarified BUT the process of the Business functions leaves ALOT to be desired-- they have NO people skills and provide NO service to meThey were unable to explain to me why another person's name (no one relateed to the ONE person who resides at this property) was on the letter sent to me via CERTIFIED mail This company needs to understand while I complied with the information they requested I did not submit a complete document as I am not clear as to what their intentions are and do NOT trust them with sensitive private documentsa course on people skills would be highly recommended Regards, [redacted]

I spoke with [redacted] last week and we have taken care of his issues [redacted]

[redacted] interest was transferred by EnerVest's predecessor; no royalties are being held under the name [redacted] Attempted to call land owner 11/but phone not answered and did not receive option to leave message Mailing letter explaining interest previously transferred as well as letters to land owner in advising the interest of [redacted] had been transferred

This issue has been resolved with [redacted] Thank you, [redacted] Managing Counsel

I am writing on behalf of EnerVest Operating, L.L.Cin response to your July 9, letter regarding a complaint from *** *** in *** *** The purpose of this e-mail is to let you know that EnerVest has resolved Ms***’s concerns.
She is supposed to be contacting you to let you know, but I wanted to let you know as well. Please let me know if you have any questions. Thank you, Amber NH***
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EnerVest disputes Mr***'s claim that it is holding unpaid funds under his mother's name A letter explaining EnerVest's position has been sent to Mr***'s attorney and he has been advised to contact the appropriate company representative if he would like to discuss further

I consider this complaint resolved. Company did finally refund the $1,014.84.Regards,
[redacted]

This issue has been resolved with [redacted] Thank you, [redacted]Managing Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I am currently waiting on contact from the other company involved in this mess.  As long as enervest assists diversified in the manner discussed if contacted by diversified I consider this matter resolved  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will say that the information requested by the Business was explained and clarified BUT the process of the Business functions leaves ALOT to be desired-- they have NO people skills and provide NO service to meThey were unable to explain to me why another person's name (no one relateed to the ONE person who resides at this property) was on the letter sent to me via CERTIFIED mail This company needs to understand while I complied with the information they requested I did not submit a complete document as I am not clear as to what their intentions are and do NOT trust them with sensitive private documentsa course on people skills would be highly recommended
Regards,
[redacted]

I called and spoke to [redacted] and advised that the pipeline in question had been sold to [redacted] [redacted] in April and that was who she would need to get any applicable setback requirements from.  I explained that several wells had been sold to [redacted] and...

they may not have had a chance to incorporate all of the files into their system.  I gave her my contact information and told her to feel free to pass it onto her contact at [redacted] and I would help provide any applicable information that I could.  I followed up the phone call with an email that included my contact information reiterating all of the above.

I spoke with [redacted] last week and we have taken care of his issues. [redacted]

[redacted] interest was transferred by EnerVest's predecessor; no royalties are being held under the name [redacted].  Attempted to call land owner 11/21 but phone not answered and did not receive option to leave message.  Mailing letter explaining interest previously transferred...

as well as letters to land owner in 2004 advising the interest of [redacted] had been transferred.