Engaging Affairs

To Whom It May Concern: In response to the complaint # [redacted] lodged with the Revdex.com on 5/14/15: We are very dismayed that we were not able to make the client happy during the planning processAlthough a great deal of work was done with multiple contracts signed, special discounts procured and proposals obtained, we were not a good match for this client’s needsAlthough we have worked with tight budgets before, it was the combination of the high guest count, tight budget, and difficult expectations that ultimately forced the planner to remove herself from the processClients hire us to provide vendor recommendations we would stake our reputation on and the planner could not do that any longer regarding décorWe have had serious issues in the past with vendors that we can’t vouch for and the planner knew that she could no longer provide the assurances expected of her or the company.Regarding a refund, the client paid 50% of the cost of the planning and well over 50% of the work outlined on the contract was providedThe client was given budgets, timelines, wedding day schedules, contracts for numerous vendors and multiple proposalsBecause the planner front-loaded the planning, very few areas remain that do not have contracted vendors or proposalsThe décor, which was the contested area, was not contracted but multiple proposals were obtainedWe are very sorry that we were not able to make the client happy but we did provide a significant amount of planning assistance including unlimited email and phone access for three monthsIf we were to provide the same amount of service a la carte, it would total more than $4,Unfortunately, the client never contacted the owner of the company directly in writing or by phoneWe never received a written request for any specific refund amount nor for a substitute team member and the company owner was unaware of any such requestIt is very difficult for the company management to help solve problems when we are never contacted directlyA signed contract (signed by the company owner) was returned to the client along with a welcome letter (including the owner’s direct contact information) and box of small gifts from the company owner via USPS Priority Mail on January 23, We are very sorry we could not make this client happy and that management was not contacted directly at any point to solve the problemBest, Laura W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I would like to add more information to the complaint and more/better contact informationPlease see attached informationAttachment entitled " [redacted] Resign":This is an email received directly from the wedding plannerPlease try contacting her with this email, it is: [redacted] @***.comAs well, you can clearly see this is an extremely offensive resignation letters as she insults our desires for a quality wedding (why would someone want a less than perfect wedding, especially when we have never expressed that desire?)Attachment entitled " [redacted] Follow Up":This is an email between the wedding planner and my fianceThey had previously discussed over the phone (after her we received her above resignation email), and she had mentioned providing us with a refundIn this attachment, you can clearly see that she is now denying that verbal commitmentBut really, had she never mentioned it, then why would we send a follow up email regarding that (as can be seen by my fiance's email on the second page)?? Attachment entitled " [redacted] Florist":This is an email from the beginning of our working relationship, my writing is in black and the wedding planner's is in redOn the second page, I asked her for the contact to her inexpensive flower provider - to which, she does provide the website1) How would I know she had an inexpensive flower provider had we never discussed it before? 2) In her resignation email, she mentions that she does not work with inexpensive vendors and that she had no idea what kind of wedding we wanted - she is obviously exaggerating that we do not want a quality wedding, but she knew from the very beginning that we do have a budget and must work inside of itThe direct contact I have for this planner is: [redacted] ###-###-#### [redacted] @***.comThis contact information is different than what I previously providedThis is directly to her while I had provided contact to her companyPlease contact her through this information Regards, [redacted]

To Whom It May Concern:In response to the complaint # [redacted] lodged with the Revdex.com on 5/14/15:We are very dismayed that we were not able to make the client happy during the planning processAlthough a great deal of work was done with multiple contracts signed, special discounts procured and proposals obtained, we were not a good match for this client’s needsAlthough we have worked with tight budgets before, it was the combination of the high guest count, tight budget, and difficult expectations that ultimately forced the planner to remove herself from the processClients hire us to provide vendor recommendations we would stake our reputation on and the planner could not do that any longer regarding décorWe have had serious issues in the past with vendors that we can’t vouch for and the planner knew that she could no longer provide the assurances expected of her or the company.Regarding a refund, the client paid 50% of the cost of the planning and well over 50% of the work outlined on the contract was providedThe client was given budgets, timelines, wedding day schedules, contracts for numerous vendors and multiple proposalsBecause the planner front-loaded the planning, very few areas remain that do not have contracted vendors or proposalsThe décor, which was the contested area, was not contracted but multiple proposals were obtainedWe are very sorry that we were not able to make the client happy but we did provide a significant amount of planning assistance including unlimited email and phone access for three monthsIf we were to provide the same amount of service a la carte, it would total more than $4,750.00.Unfortunately, the client never contacted the owner of the company directly in writing or by phoneWe never received a written request for any specific refund amount nor for a substitute team member and the company owner was unaware of any such requestIt is very difficult for the company management to help solve problems when we are never contacted directlyA signed contract (signed by the company owner) was returned to the client along with a welcome letter (including the owner’s direct contact information) and box of small gifts from the company owner via USPS Priority Mail on January 23, 2015.We are very sorry we could not make this client happy and that management was not contacted directly at any point to solve the problem.Best,Laura W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I would like to add more information to the complaint and more/better contact informationPlease see attached informationAttachment entitled "*** Resign":This is an email received directly from the wedding plannerPlease try contacting her with this email, it is: ***@***.comAs well, you can clearly see this is an extremely offensive resignation letters as she insults our desires for a quality wedding (why would someone want a less than perfect wedding, especially when we have never expressed that desire?)Attachment entitled "*** Follow Up":This is an email between the wedding planner and my fianceThey had previously discussed over the phone (after her we received her above resignation email), and she had mentioned providing us with a refundIn this attachment, you can clearly see that she is now denying that verbal commitmentBut really, had she never mentioned it, then why would we send a follow up email regarding that (as can be seen by my fiance's email on the second page)?? Attachment entitled "*** *** Florist":This is an email from the beginning of our working relationship, my writing is in black and the wedding planner's is in redOn the second page, I asked her for the contact to her inexpensive flower provider - to which, she does provide the website1) How would I know she had an inexpensive flower provider had we never discussed it before? 2) In her resignation email, she mentions that she does not work with inexpensive vendors and that she had no idea what kind of wedding we wanted - she is obviously exaggerating that we do not want a quality wedding, but she knew from the very beginning that we do have a budget and must work inside of itThe direct contact I have for this planner is:*** ***###-###-####***@***.comThis contact information is different than what I previously providedThis is directly to her while I had provided contact to her companyPlease contact her through this information
Regards,
*** ***

To Whom It May Concern:In response to the complaint #[redacted] lodged with the Revdex.com on 5/14/15:We are very dismayed that we were not able to make the client happy during the planning process. Although a great deal of work was done with multiple contracts signed, special discounts procured and...

proposals obtained, we were not a good match for this client’s needs. Although we have worked with tight budgets before, it was the combination of the high guest count, tight budget, and difficult expectations that ultimately forced the planner to remove herself from the process. Clients hire us to provide vendor recommendations we would stake our reputation on and the planner could not do that any longer regarding décor. We have had serious issues in the past with vendors that we can’t vouch for and the planner knew that she could no longer provide the assurances expected of her or the company.Regarding a refund, the client paid 50% of the cost of the planning and well over 50% of the work outlined on the contract was provided. The client was given budgets, timelines, wedding day schedules, contracts for numerous vendors and multiple proposals. Because the planner front-loaded the planning, very few areas remain that do not have contracted vendors or proposals. The décor, which was the contested area, was not contracted but multiple proposals were obtained. We are very sorry that we were not able to make the client happy but we did provide a significant amount of planning assistance including unlimited email and phone access for three months. If we were to provide the same amount of service a la carte, it would total more than $4,750.00.Unfortunately, the client never contacted the owner of the company directly in writing or by phone. We never received a written request for any specific refund amount nor for a substitute team member and the company owner was unaware of any such request. It is very difficult for the company management to help solve problems when we are never contacted directly. A signed contract (signed by the company owner) was returned to the client along with a welcome letter (including the owner’s direct contact information) and box of small gifts from the company owner via USPS Priority Mail on January 23, 2015.We are very sorry we could not make this client happy and that management was not contacted directly at any point to solve the problem.Best,Laura W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I would like to add more information to the complaint and more/better contact information. Please see attached information... Attachment entitled "[redacted] Resign":This is an email received directly from the wedding planner. Please try contacting her with this email, it is: [redacted]@[redacted].comAs well, you can clearly see this is an extremely offensive resignation letters as she insults our desires for a quality wedding (why would someone want a less than perfect wedding, especially when we have never expressed that desire?)Attachment entitled "[redacted] Follow Up":This is an email between the wedding planner and my fiance. They had previously discussed over the phone (after her we received her above resignation email), and she had mentioned providing us with a refund. In this attachment, you can clearly see that she is now denying that verbal commitment. But really, had she never mentioned it, then why would we send a follow up email regarding that (as can be seen by my fiance's email on the second page)?? Attachment entitled "[redacted] Florist":This is an email from the beginning of our working relationship, my writing is in black and the wedding planner's is in red. On the second page, I asked her for the contact to her inexpensive flower provider - to which, she does provide the website. 1) How would I know she had an inexpensive flower provider had we never discussed it before? 2) In her resignation email, she mentions that she does not work with inexpensive vendors and that she had no idea what kind of wedding we wanted - she is obviously exaggerating that we do not want a quality wedding, but she knew from the very beginning that we do have a budget and must work inside of it. The direct contact I have for this planner is:[redacted]###-###-####[redacted]@[redacted].comThis contact information is different than what I previously provided. This is directly to her while I had provided contact to her company. Please contact her through this information.
Regards,
[redacted]

To Whom It May Concern:
In response to the complaint #*** lodged with the Revdex.com on 5/14/15:
We are very dismayed that we were not able to make the client happy during the planning process. Although a great deal of work was done with multiple contracts signed, special discounts...

procured and proposals obtained, we were not a good match for this client’s needs. Although we have worked with tight budgets before, it was the combination of the high guest count, tight budget, and difficult expectations that ultimately forced the planner to remove herself from the process. Clients hire us to provide vendor recommendations we would stake our reputation on and the planner could not do that any longer regarding décor. We have had serious issues in the past with vendors that we can’t vouch for and the planner knew that she could no longer provide the assurances expected of her or the company.Regarding a refund, the client paid 50% of the cost of the planning and well over 50% of the work outlined on the contract was provided. The client was given budgets, timelines, wedding day schedules, contracts for numerous vendors and multiple proposals. Because the planner front-loaded the planning, very few areas remain that do not have contracted vendors or proposals. The décor, which was the contested area, was not contracted but multiple proposals were obtained. We are very sorry that we were not able to make the client happy but we did provide a significant amount of planning assistance including unlimited email and phone access for three months. If we were to provide the same amount of service a la carte, it would total more than $4,750.00.
Unfortunately, the client never contacted the owner of the company directly in writing or by phone. We never received a written request for any specific refund amount nor for a substitute team member and the company owner was unaware of any such request. It is very difficult for the company management to help solve problems when we are never contacted directly. A signed contract (signed by the company owner) was returned to the client along with a welcome letter (including the owner’s direct contact information) and box of small gifts from the company owner via USPS Priority Mail on January 23, 2015.
We are very sorry we could not make this client happy and that management was not contacted directly at any point to solve the problem.
Best,
Laura W