Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Customer purchased an extended service contract and was informed by that company they would help the customer with the cost of a used batteryCustomer installed battery himself and the battery had not been programmed to the vehicle as a result the ima light illuminatedCustomer brought vehicle into our service department where we diagnosed the concernCustomer was informed he needs a new Honda remanufactured ima battery, which is not covered by his service contract or any manufacture's warrantyCustomer has been advised to contact his vehicle service contract company Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When a battery is replaced it is NOT necessary to have any programming done to the vehicleI have companies that I have contacted (Bumblebee Batteries, and Hybrid ReVolt) that confirm thisSince the service writer claimed this was the reason that the battery was not showing a fault light at the time, the warranty company used THIS as the reason for not covering the replacementIncidentally, the service light DID come on while driving to the dealer for evaluation of the batteryThis shows right here that the vehicle and the battery were already in sync and DID NOT need a programming Final Business Response / [redacted] (4000, 10, 2015/12/10) */ Final Consumer Response / [redacted] (4200, 12, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided from Wessel Honda to the warranty company was incorrectBatteries are not tied in any way to a particular vehicleBecause of the poor performance of the original batteries installed in the Civic Hybrids, 1000's of owners have had them replaced by companies specializing in remanufactured/rebuilt batteriesThere is no programming needed for a replacement battery, nor is a particular battery tied to a particular vehicle
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Customer purchased an extended service contract and was informed by that company they would help the customer with the cost of a used batteryCustomer installed battery himself and the battery had not been programmed to the vehicle as a result the ima light illuminatedCustomer brought vehicle into our service department where we diagnosed the concernCustomer was informed he needs a new Honda remanufactured ima battery, which is not covered by his service contract or any manufacture's warrantyCustomer has been advised to contact his vehicle service contract company Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When a battery is replaced it is NOT necessary to have any programming done to the vehicleI have companies that I have contacted (Bumblebee Batteries, and Hybrid ReVolt) that confirm thisSince the service writer claimed this was the reason that the battery was not showing a fault light at the time, the warranty company used THIS as the reason for not covering the replacementIncidentally, the service light DID come on while driving to the dealer for evaluation of the batteryThis shows right here that the vehicle and the battery were already in sync and DID NOT need a programming Final Business Response / [redacted] (4000, 10, 2015/12/10) */ Final Consumer Response / [redacted] (4200, 12, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided from Wessel Honda to the warranty company was incorrectBatteries are not tied in any way to a particular vehicleBecause of the poor performance of the original batteries installed in the Civic Hybrids, 1000's of owners have had them replaced by companies specializing in remanufactured/rebuilt batteriesThere is no programming needed for a replacement battery, nor is a particular battery tied to a particular vehicle