Engine Service

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Mror Ms [redacted] , Please contact the Dealership directly and ask to speak with [redacted] so that we may handle your concernWe would like to address this matter with you Thank you, [redacted] Final Business Response / [redacted] (4000, 8, 2015/11/30) */ Spoke with customer and informed him we cannot work on his vehicle due to it being a SaturnWe do not have the tools nor the updated GM softwareWe did give the customer a name of the facility that was recommended he may take his vehicle to have it serviced

Initial Business Response /* (1000, 5, 2015/12/09) */
Customer purchased an extended service contract and was informed by that company they would help the customer with the cost of a used battery. Customer installed battery himself and the battery had not been programmed to the vehicle as a result...

the ima light illuminated. Customer brought vehicle into our service department where we diagnosed the concern. Customer was informed he needs a new Honda remanufactured ima battery, which is not covered by his service contract or any manufacture's warranty. Customer has been advised to contact his vehicle service contract company.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When a battery is replaced it is NOT necessary to have any programming done to the vehicle. I have 2 companies that I have contacted (Bumblebee Batteries, and Hybrid ReVolt) that confirm this. Since the service writer claimed this was the reason that the battery was not showing a fault light at the time, the warranty company used THIS as the reason for not covering the replacement. Incidentally, the service light DID come on while driving to the dealer for evaluation of the battery. This shows right here that the vehicle and the battery were already in sync and DID NOT need a programming.
Final Business Response /* (4000, 10, 2015/12/10) */
Final Consumer Response /* (4200, 12, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided from Wessel Honda to the warranty company was incorrect. Batteries are not tied in any way to a particular vehicle. Because of the poor performance of the original batteries installed in the Civic Hybrids, 1000's of owners have had them replaced by companies specializing in remanufactured/rebuilt batteries. There is no programming needed for a replacement battery, nor is a particular battery tied to a particular vehicle.

Initial Business Response /* (1000, 5, 2015/11/10) */
The dealership spoke with the customer and has resolved the matter.

Initial Business Response /* (1000, 5, 2015/11/24) */
Mr. or Ms. [redacted],
Please contact the Dealership directly and ask to speak with [redacted] so that we may handle your concern. We would like to address this matter with you.
Thank you,
[redacted]
Final Business Response...

/* (4000, 8, 2015/11/30) */
Spoke with customer and informed him we cannot work on his vehicle due to it being a Saturn. We do not have the tools nor the updated GM software. We did give the customer a name of the facility that was recommended he may take his vehicle to have it serviced.