Engineering Services & Products Co

Complaint: [redacted] I am rejecting this response because:I am respecrfully requesting that you cover the cost of shipping and handling for the new 65xstructure, in conjuction with the free pickup of the item that is now at my location I am also requesting clarification that the full cost of the replacement item is $11, Sincerely, [redacted]

I bought a ft greenhouse from farmtek about a month agoThe customer service was alright, she was nice and everything, but it seems like they don't really care about you or their business with youOne day after my order, I called back and ordered a part that I forgot, only to realize they can't consolidate the shipping because they're two separate ordersSo I paid dollars shipping twice even though neither item was even close to being shipped outNext, here I am, one month into waiting patiently for my greenhouse, and they come by to drop it off, and don't even knock on my door or anythingThey just left me a note saying they tried to deliverI came outside minutes later to find the note on my car with the time they tried to deliver written on itSo, whatever, delivery drivers can be complacent and don't directly reflect farmtek, but the lady from the delivery company calls me today to let me know they won't be able to deliver for another 2-days AND that farmtek sent a half ton skid on a flatbed instead of a liftgate truckSo I could not even have received it yesterday anyway because, like most humans, I don't own a personal forkliftSO, it turns out that the "good" customer service I received was really just someone trying to make a sale and get off the phone as quickly as possible after receiving my credit card infoMy advice, if you order from farmtek, do all of your research first because they don't seem to care about how much money and time you waste trying to buy from them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I apologize for the misunderstanding during the purchase of the 42'W Sgreenhouse The 42'W Sis the only model in that line that comes with a gothic frame due to the width of the structure For stability and strength of the structure, the building was designed with that feature Unfortunatly, we are unable to modify that exact structure to accommadate a round roof Now, since you purchased a 42'W x 72'L structure, you need approximately sqftso I am willing to send you a 35'W x 96'L structure (sqft.) for the same price The 35'W model does have the round top that you were originally looking for and is what was showcased in the picture Please let me know if this size woudl work for you If it does, I would be willing to send this unit out to you with free shipping for the issue and inconvenience that occurredBest regards,Martina B [redacted]

Complaint: [redacted] I am rejecting this response because: s te prep, (which was done with the advertised product in mind) is not being covered, even though the advertised product was not actually deliveredSince we are at an impass, I am proposing an alternate solution I have be looking around the [redacted] website and I believe the [redacted] Freestanding Building - 65'W x 40'L White may meet my needIt has a smaller footprint, but the height and round top seems suitableIt is however more expensiveIn light of the disadvantages that I've experienced with the initial order, What is the best price that you can offer on the freestanding 65'x40' structure with the round top? Sincerely, [redacted]

In response to the rejection to provide M [redacted] the 35xSstructure the only other solution that I can provide is to pick up the 42xSstructure and credit the order in full We will also take care of any additional costs occurred due to the pick up and return of the structure We are very sorry for the misunderstanding during the order process and never intended to mislead the [redacted] If we had a 42xSstructure with a round top, we would definitely provide that but unfortunately the design of that width of structure and pipe size has to be gothic to maintain the integrity and strength Please let me know how you would like to move forward and I will make sure this gets arrangedBest regards, Martina B [redacted]

Thank you for contacting me regarding the issue I am sorry to hear that there was frustration with the order and installationDue to the issues that arose on the order and installation, we are willing to offer a credit of $10,as compensation Please review this offer and let me know if I can proceed with the credit.Best regards, Martina Bo [redacted]

[redacted] , I am writing in response of your rejection I am willing to offer you a new 65xHD white Clearspan building (Item # [redacted] for a price of $11, This is the frame and cover and does not include end walls I would be willing to discount your s/h cost by $1,as that was the original discount applied to your first order You would be responsible for the remaining s/h cost as this will need to ship by flatbed due to the size and weight of the structureI will pick up your existing structure and pay for the return s/h and then credit you in full (merchandise and s/h) upon return which comes to $7, Best regards, Martina B [redacted]

[redacted] , I will have Jon Kozlowski follow up with you regarding the 38'W cold frame He can speak with you regarding the size and height requirements to create a special request structure that may fit your needs I will have him follow up with you by the end of the week to discuss this further Thank you for your cooperation in this matterBest regards, Martina B [redacted]