EngineerSupply.com

We're not a scamWe've been in business for years now with lots of happy customersWhat happened on this order is the customer ordered a Magna-Trak and we ship a free measuring wheel with the Magna-Trak as a freebieThe Magna-Trak backordered for days (its shipping today and we're emailing tracking information to the customer) We sent the order to the warehouse and the warehouse computer system put the Magna-Trak on backorder, and sent the free wheel to the customerUsually they hold the free item until the Magna Trak is available for shipment so they ship one box, but in this case the customer got the freebie before he got the product he orderedThe customer if he can be a little patient will receive the Magna-Trak as well

I realize this is lengthy but I feel it may help explain the entire issue from start to end.• 2/1/– Customer placed order for a [redacted] 30" x 42" Prokit Drawing Board ***• This item shows on our website that it ‘Usually ships off dock within:to Business Days• 2/8/– Customer emailed us to check on status of the order• 2/8/– We responded back to the customer that there is a delay in production and the item is expected to ship out 2/15/18.• 2/16/– The order shipped via UPSThe tracking number is [redacted] and the item delivered on 2/26/UPS tracking shows that severe weather conditions delayed delivery.• 2/27/– The customer sent an email to us with pictures explaining that the board was damaged• Customer Said: ‘I know it isn’t directly engineering supply at fault but it’s extremely frustrating as a college student saving for a quality product, waiting all this time only for it to be broken and in pieces.’• 2/27/– The customer sent another email to us stating that if he could not receive another board within a few days he wanted to return it and receive a refund so he could purchase the item elsewhere.• 2/28/– The manufacturer let us know that they could not get the item out that quicklyWe contacted the customerWe told him a replacement will be delayed due to production and asked if he wants to wait for the new item, or wants a refund.• 2/28/– Customer says – ‘Thank you for the reply, is the 18”x24” a delay also? If it is no big deal, I’ll just go ahead and go the refund route if the smaller size isn’t available either.’• 2/28/– We let the customer know that a refund would be issued once the refund paperwork was received from the warehouse.• 3/2/– Customer emailed us for an update• 3/2/– We let the customer know that we are waiting for the refund paperwork and will provide return instructions once we hear back from the warehouse.• 3/13/– We emailed the warehouse asking if the refund paperwork is ready yet.• 3/14/– Customer emailed asking about the refundWe received the paperwork from the warehouse, and issued a full refund to the customer’s credit card in the amount of $• Customer did not have to return the damaged item We will email him now as a reminder that he can dispose of the item so that he will have this in writing[redacted] EngineerSupply.com

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Please review the original complaint sentThe timing of the process was only a minor issue, the biggest issue was the quality and condition of the [redacted] drafting boardI do not want a statement regarding the process that has already transpiredPlease explain how you can send a product marketed as a [redacted] , when in turn send a product that was clearly notAs of right now the product you sent me is considered a scam and marketing Regards, [redacted] ***

We're not a scamWe've been in business for years now with lots of happy customersWhat happened on this order is the customer ordered a Magna-Trak and we ship a free measuring wheel with the Magna-Trak as a freebieThe Magna-Trak backordered for days (its shipping today and we're emailing
tracking information to the customer) We sent the order to the warehouse and the warehouse computer system put the Magna-Trak on backorder, and sent the free wheel to the customerUsually they hold the free item until the Magna Trak is available for shipment so they ship one box, but in this case the customer got the freebie before he got the product he orderedThe customer if he can be a little patient will receive the Magna-Trak as well

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** ***Please review the original complaint sentThe timing of the process was only a minor issue, the biggest issue was the quality and condition of the *** drafting boardI do not want a statement regarding the process that has already transpiredPlease explain how you can send a product marketed as a ***, when in turn send a product that was clearly notAs of right now the product you sent me is considered a scam and marketing.
Regards,
*** ***

I realize this is lengthy but I feel it may help explain the entire issue from start to end.• 2/1/??" Customer placed order for a *** 30" x 42" Prokit Drawing Board ***• This item shows on our website that it ‘Usually ships off dock within:to Business Days• 2/8/??" Customer emailed us
to check on status of the order• 2/8/??" We responded back to the customer that there is a delay in production and the item is expected to ship out 2/15/18.• 2/16/??" The order shipped via UPSThe tracking number is *** and the item delivered on 2/26/UPS tracking shows that severe weather conditions delayed delivery.• 2/27/??" The customer sent an email to us with pictures explaining that the board was damaged.? • Customer Said: ‘I know it isn’t directly engineering supply at fault but it’s extremely frustrating as a college student saving for a quality product, waiting all this time only for it to be broken and in pieces.’• 2/27/??" The customer sent another email to us stating that if he could not receive another board within a few days he wanted to return it and receive a refund so he could purchase the item elsewhere.• 2/28/??" The manufacturer let us know that they could not get the item out that quicklyWe contacted the customerWe told him a replacement will be delayed due to production and asked if he wants to wait for the new item, or wants a refund.• 2/28/??" Customer says ??" ‘Thank you for the reply, is the 18”x24” a delay also? If it is no big deal, I’ll just go ahead and go the refund route if the smaller size isn’t available either.’• 2/28/??" We let the customer know that a refund would be issued once the refund paperwork was received from the warehouse.• 3/2/??" Customer emailed us for an update• 3/2/??" We let the customer know that we are waiting for the refund paperwork and will provide return instructions once we hear back from the warehouse.• 3/13/??" We emailed the warehouse asking if the refund paperwork is ready yet.• 3/14/??" Customer emailed asking about the refundWe received the paperwork from the warehouse, and issued a full refund to the customer’s credit card in the amount of $239.99.? • Customer did not have to return the damaged item.? We will email him now as a reminder that he can dispose of the item so that he will have this in writing.*** ***? EngineerSupply.com

I realize this is lengthy but I feel it may help explain the entire issue from start to end.• 2/1/18 – Customer placed order for a [redacted] 30" x 42" Prokit Drawing Board [redacted]• This item shows on our website that it ‘Usually ships off dock within:7 to 14 Business Days• 2/8/18 – Customer emailed us...

to check on status of the order• 2/8/18 – We responded back to the customer that there is a delay in production and the item is expected to ship out 2/15/18.• 2/16/18 – The order shipped via UPS. The tracking number is [redacted] and the item delivered on 2/26/18. UPS tracking shows that severe weather conditions delayed delivery.• 2/27/18 – The customer sent an email to us with pictures explaining that the board was damaged. • Customer Said: ‘I know it isn’t directly engineering supply at fault but it’s extremely frustrating as a college student saving for a quality product, waiting all this time only for it to be broken and in pieces.’• 2/27/18 – The customer sent another email to us stating that if he could not receive another board within a few days he wanted to return it and receive a refund so he could purchase the item elsewhere.• 2/28/18 – The manufacturer let us know that they could not get the item out that quickly. We contacted the customer. We told him a replacement will be delayed due to production and asked if he wants to wait for the new item, or wants a refund.• 2/28/18 – Customer says – ‘Thank you for the reply, is the 18”x24” a delay also? If it is no big deal, I’ll just go ahead and go the refund route if the smaller size isn’t available either.’• 2/28/18 – We let the customer know that a refund would be issued once the refund paperwork was received from the warehouse.• 3/2/18 – Customer emailed us for an update• 3/2/18 – We let the customer know that we are waiting for the refund paperwork and will provide return instructions once we hear back from the warehouse.• 3/13/18 – We emailed the warehouse asking if the refund paperwork is ready yet.• 3/14/18 – Customer emailed asking about the refund. We received the paperwork from the warehouse, and issued a full refund to the customer’s credit card in the amount of $239.99. • Customer did not have to return the damaged item.  We will email him now as a reminder that he can dispose of the item so that he will have this in writing.[redacted] EngineerSupply.com

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]Please review the original complaint sent. The timing of the process was only a minor issue, the biggest issue was the quality and condition of the [redacted] drafting board. I do not want a statement regarding the process that has already transpired. Please explain how you can send a product marketed as a [redacted], when in turn send a product that was clearly not. As of right now the product you sent me is considered a scam and false marketing. 
Regards,
[redacted]

Engineersupply

Just a terrible amateurish company for 3 reasons:

(1) They dont carry inventory
They are just a middleman for moving products. This means that when you place an order they dont have it in stock they only order it direct from the manufacturer skimming a litle profit in the process. This is a terrible business model. They have no control over shipping dates or inventory. That is why you see so many others registering complaints about late shipping, no inventory, etc.

(2) They take payment before shipping the product.
I ordered an item and payed by paypal. Waited a few days then enquired about the expected shipping date. I was told it was on back order and the supplier would ship it. I HAD ALREADY PAID FOR IT. Wrote a dispute with paypal got my refund.

(3) They have no real idea when you will get your product.
Like I was saying above they have no inventory so have no control over shipping, inventory, etc. Anyone with an email address and cheap website can run this type of business. Real businesses carry inventory to have control of shipping, etc

STAY AWAY FROM THIS SITE. Dont support this style of doing business. You can get this same quality of service from any cheap ebay site !

We purchased a Mobilizer, 2 DRWR Legal filing cabinet with lid on 3/07/14 and we received the product 10 days later. The box that it was shipped in was open/unsealed. We did not attempt to put the filing cabinet together until 4/20/14 because we were moving. I contacted them and told them about the dented opened box, that the paint on the cabinet was blistered and had runs in it, and I also told them that we could not assemble the cabinet because the metal was milled incorrectly and the pieces didn't fit together. They told me that since it was more than 30 days since my purchase, it was their policy that we could not return the product, and they offered no solution to resolve the matter. We have since had someone else look at the cabinet and try to assemble it and they came to the same conclusion that the product was milled incorrectly and that the cabinet is an inferior and unusable product.