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Engines Etc.

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Engines Etc. Reviews (1)

I am writing to you in response to the letter we received in the mail from Revdex.com regarding a complaint made by *** ***At the beginning of the process of moving ***'s mini home we supplied her with a quote and a move agreement which the customer is required to read, sign
and send back to usIn the move agreement it states that Finley Brophy Trucking is not responsible for any delays associated with bad weather including heavy rain or high winds, which we ran into both these issues while moving ***'s homeWe had a down pour of rain which made it difficult to move ***'s home out of its original locationWe also got hit with high winds which caused us to have to park the mini home in Antigonish as we would have had to cross the Canso Causeway to get to Cape Breton to deliver this home, and it was deemed not safe to try to drive a tractor trailer and mini home in high winds*** was notified of these delays
We are a very busy company with a small crew of employeesWe do our best to fulfill and satisfy our customers needs and we take great pride in the work we doWe have a reputation as being one of the best in the home moving business
As we take great pride in the work we do, we also see safety as one of our top prioritiesWe would not put our crew in any kind of situation that was deemed unsafe, which happened in this particular caseWe were in contact with the customers contractor who completed her pad work for her and we made arrangements with him as he needed to have an excavator on site to help with the moveAs this was being communicated with the contractor, *** continued to call the office and quickly became upset and could not understand why we could not bring her home down to her in those weather conditionsThere is a 2+ hour drive between where the mini home was located and where it was going toWe have to take all conditions into consideration when doing a move like this
When we arrived at ***'s lot, we seen that there were a few issues with the size and it was difficult to maneuver a truck and a trailer which equal out to be feetMost customers are understanding that it is a difficult job to move these homes, however we received the comment that " if we were any good at what we do, we shouldn't have any problem getting in there"With over years experience of moving homes, plenty would say that we are good at what we doWith ***'s lot being how it was, we would of needed to slide this home onto its pad, which we were going to make arrangements with her contractor for a date to do this*** continued to phone the office still and was becoming very unreasonable to deal with
I hope this letter can shed some light on the current issue at hand and show that we were more than willing to complete this job within reason
If you have any further questions about this move, please do not hesitate to contact our office
Thank you,
***

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Address: 2211 W Calle Comodo, Tucson, Arizona, United States, 85705

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8036 0 0
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