Initial Business Response /* (1000, 9, 2016/04/25) */
This has been turned over to out attorney and he will be in contact with you and Mr [redacted]. Mr [redacted]'s complaint is erroneous and unfounded and if he has an accident claim he needs to contact his insurance provider.
Initial Consumer Rebuttal...
/* (3000, 16, 2016/05/10) */
I had my truck in for them to align the fender, bumper, & head light housing. On three different occasions the first time was within a week of them fixing it. Each time I had to wait for them to work me in. Every time I had to wait for them to have time to look at it every time I picked it up it was the same (parts didn't line up)! The last time I took it back they said they would fix it and they would let me know when (they never called) they said noise in front end was a wheel bearing (said they fixed it) They broke the rotor where the bearing race went. Went back & talked to [redacted] payed me for the parts to fix it, but not the labor what does high mileage got to do with parts line up? Parts are available for the truck he knows that. I bought the 1999 Ford F-150 Lightning new and have it kept as close to new as possible. It is a collectors truck.
All I am asking is for the parts to line up correctly. Please fix it right.
I have not received a letter from the attorney. Please send me a copy of that.
Final Business Response /* (4000, 22, 2016/05/18) */
I discussed Mr. [redacted]'s most recent comments with my client and would like to make a few points and offer a possible resolution.
1. At Mr. [redacted]'s request that we saved him from paying his $500.00 deductible by repairing, instead of replacing, various parts on his vehicle and cutting cost as much as possible without sacrificing any quality.
2. Mr. [redacted] accused our shop of removing and taking his oil cap, which we never had any need to remove. We ordered a new one and when we started to put it on we found the original where [redacted] left it in the engine compartment.
3. There was NOT a bumper reinforcement included in the estimate, however, we exhausted all leads to find a used or new. Ford has discontinued production of this part.
4. Customer has returned repeatedly requesting adjustment of front bumper and we have obliged him every time without being reimbursed for our work.
5. On 4/13/15 [redacted] returned wanting his wheel bearing replaced claiming it was accident related. State Farm reluctantly agreed to pay but they did.
6. Mr. [redacted] admitted to us, in front of witnesses, that his vehicle had been wrecked before in the same area as we repaired. We have worked on his vehicle previously
7. There was a front end alignment allocated on the estimate but [redacted] wanted to take it to the alignment place of his choice so we reimbursed him the amount he paid to the people he used. If there was any misalignment it would have appeared while at the front end alignment shop and if there was any rubbing of any kind it would have been visible and noticeable.
With these additional facts noted, we are happy to examine his vehicle and see if there is anything we can do to satisfy Mr. [redacted]. He just needs to call first and schedule an appointment, so that he does not need to wait to be "worked in" as he described in his complaint. Further, we may wish to have the insurance adjuster present, so it is important that this be scheduled in advance.
Thank you for your time and assistance with this matter. David Vaughn
Initial Business Response /* (1000, 9, 2016/04/25) */
This has been turned over to out attorney and he will be in contact with you and Mr [redacted]. Mr [redacted]'s complaint is erroneous and unfounded and if he has an accident claim he needs to contact his insurance provider.
Initial Consumer Rebuttal...
/* (3000, 16, 2016/05/10) */
I had my truck in for them to align the fender, bumper, & head light housing. On three different occasions the first time was within a week of them fixing it. Each time I had to wait for them to work me in. Every time I had to wait for them to have time to look at it every time I picked it up it was the same (parts didn't line up)! The last time I took it back they said they would fix it and they would let me know when (they never called) they said noise in front end was a wheel bearing (said they fixed it) They broke the rotor where the bearing race went. Went back & talked to [redacted] payed me for the parts to fix it, but not the labor what does high mileage got to do with parts line up? Parts are available for the truck he knows that. I bought the 1999 Ford F-150 Lightning new and have it kept as close to new as possible. It is a collectors truck.
All I am asking is for the parts to line up correctly. Please fix it right.
I have not received a letter from the attorney. Please send me a copy of that.
Final Business Response /* (4000, 22, 2016/05/18) */
I discussed Mr. [redacted]'s most recent comments with my client and would like to make a few points and offer a possible resolution.
1. At Mr. [redacted]'s request that we saved him from paying his $500.00 deductible by repairing, instead of replacing, various parts on his vehicle and cutting cost as much as possible without sacrificing any quality.
2. Mr. [redacted] accused our shop of removing and taking his oil cap, which we never had any need to remove. We ordered a new one and when we started to put it on we found the original where [redacted] left it in the engine compartment.
3. There was NOT a bumper reinforcement included in the estimate, however, we exhausted all leads to find a used or new. Ford has discontinued production of this part.
4. Customer has returned repeatedly requesting adjustment of front bumper and we have obliged him every time without being reimbursed for our work.
5. On 4/13/15 [redacted] returned wanting his wheel bearing replaced claiming it was accident related. State Farm reluctantly agreed to pay but they did.
6. Mr. [redacted] admitted to us, in front of witnesses, that his vehicle had been wrecked before in the same area as we repaired. We have worked on his vehicle previously
7. There was a front end alignment allocated on the estimate but [redacted] wanted to take it to the alignment place of his choice so we reimbursed him the amount he paid to the people he used. If there was any misalignment it would have appeared while at the front end alignment shop and if there was any rubbing of any kind it would have been visible and noticeable.
With these additional facts noted, we are happy to examine his vehicle and see if there is anything we can do to satisfy Mr. [redacted]. He just needs to call first and schedule an appointment, so that he does not need to wait to be "worked in" as he described in his complaint. Further, we may wish to have the insurance adjuster present, so it is important that this be scheduled in advance.
Thank you for your time and assistance with this matter. David Vaughn