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Englewood Glass & Mirror

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Reviews Englewood Glass & Mirror

Englewood Glass & Mirror Reviews (2)

On September 19, my homeowner's insurance company hired Response Team to perform removal of mold and water damaged areas of my kitchenThe initial treatment of the water damaged area began on the evening of September 19thThe crew opened a portion of the area and removed a small section of cabinets and a small section of dry wallThe workers stated they would need to stop siting they are only allowed to remove up to sq ft of moldPassed that sq ft, a full mold remediation would need to take place by a specialized crewThe front of the exposed cabinet area was covered with a sheet of plastic for temporary containment and an 'air scrubber' was put in place; we were given the impression it would only be 2-days for the the remediation crew to arrive and contain the black mold
However, the area was not properly contained and no one had returnedMy family and I were becoming very ill due to the toxic mold exposure; in addition to mold exposure, in general, it aggravated my asthma and I was in need of breathing treatmentsNine days past the initial demo began, I had to call the company and request some one return to our home to better contain the area and to question why the remediation had not been scheduledOn September 28th, two workers came to my home stating they could only wrap the area and they were only there because I'd called the office to complainThe project manager argued with me as to whether or not the initial containment was sufficient; I had to point out to him that there were fumes being emitted up through the sink drains as the dishwasher was disconnected and the drain was now open from the affected area upwards and was uncoveredAdditionally, their air scrubber was not working effectivelyThe men then better covered and contained the mold affected areas and leftIt was another two business days before we were called about the full remediation taking place
Once the mold remediation did happen, on October 3rd & 4th, the crew managed to damage our sink and faucet as they removed themPer their own work orders, the sink and faucet were free of mold and were to be reinstalled during the restoration processAlso, the our ceiling was damaged when the containment tenting was removed; the tape used pulled paint and paper from the dry wall and in some areas, the staples were still in the ceiling
My husband requested the company pay compensate us for the damagesResponse Team sent one of their representatives to inspect the damagesOn October 9th, it was agreed the workers caused irreparable damages and Response Team was going to reimburse us the costs to replace the sink and the faucet(The paint and repair to the ceiling was covered by our insurance as part of the remediation process.) We were given the impression it would only take a 1-weeks for a check to come in the mail
When the check did not arrive in weeks time, my husband called the Response Team office to follow up on itOn November 16th we were told they needed an additional form signed by a parent company; the need for the form was not previously disclosed to us nor had we ever been given the form to completeWe received, signed, and returned the release form via email on Nov 16thOn Nov 27th, my husband sent an email to inquire about the check being issuedWe were then told Response Team would not issue a check to us as they had not received payment for the job by our insurance company even though we had proof of payment from our insurance company back on Oct 31stBetween Nov 27th and Dec 5th we made contact with the company numerous times requesting the money for the damages their workers didWe finally received our check on December 7th, 2018, after I contacted the Attorney General's Office and the local news' consumer advocacy reporter
In filing complaints against this company, it was noticed that the Revdex.com Accredited Company logo was present on their website though they are not accredited with Revdex.comThe logo, ironically has since been removedGeeimagine that!

To whom it may concern: On November 7, around 9:am came to our home at *** *** *** ** ***His name was Will ***During the review , My husband, my mother and my self were present in this very short meetingThe title of your company “Reaponse Team 1” I was sure would be compadent or at the very least IntrestedI was mistakenYour representative went over to the area that was called my our insurance company Nationwide to begin the process of repairs due to a storm that happened on October 11thHe went over touched the areaSaid it wasn’t a large area and wasn’t wetBut as he could see the pop corn ceiling was starting to fallHe said it simply was not a large job as others had tarps on their houses compared to thisHe then proceeded to tell my husband what he needed to doFirst , to find a lab to review of it had asbestosis, then find a contractor local if possible, then a painter that was also localAt that point I looked at him and thought my husband wasn’t the adjuster to this claimThen I thought Nationwide called Resposne Team to come and start the process of repairHe stated it was a small jobI was confused if that was true then why would your company view what jobs were large and what jobs were not big enough for your time or hisI then thought as was said later , my husband wasn’t the adjuster and it wasn’t his job to find anyone to fix this issueHe was there maybe ten minutes and came from Charlotte NCHe said it was also not even wetI checked and it wasI realize your company is large and with that said, that happens because of any size claim and customer service.I realized my mother the owner of the home is very mature in age and would hope that would not have anything to do with these comments or to be frank “nothing accomplished except we being told who we needed to contact and take care of this problemI am sure your growth has been established by excellence employees and wonderful customer serviceBut In this case it did I sadly have to say ,failedMy mother Marjorie * *** a *** *** *** ** was simply lost and frustratedEven our adjuster assumed work would begin in some fashion because we had been given hotel reservations through MondayOnce a again, we all have jobs , companies ect because of people and 80% of success in most things is simple People SkillsHow you treat othersThe other20%?well that would be actual ability.As he left he said he enjoyed the ride to catch up on emails and phone callsI guess something was accomplished
But in conclusion, today I called for a elderly lady who pays for home insurance for a reasonTo receive help when it’s necessary and with COPD that she has this issue and being her power of attorney I was truely shocked he never asked to help us to find anyone to begin this process but only told my husband what he needed to doShe pays for home insurance for helpNot a man to come to her home and tell her family what aNd who they need to contact and how to get this fixed by themselvesThis simple statement is not even a complaint but just that, a statementI hope Mr Will *** will be a better individual and employee for your company when it comes to other clients big or small and give his attention to all of them the sameIn the end he does reflect you ,
Response Team out in the fieldSincerely,
Louise Bouk

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