Mar 03:56p Chevy Chase Cars [redacted] ***This response is in regards to [redacted] 's complaint to the Revdex.com (ID# [redacted] )The [redacted] , VIN [redacted] , was sold on 1/17/In the event a new vehicle is over years old, Chevy Chase Automotive will transfer the vehicle to our used car inventoryThese vehicles are still considered new, due to the vehicle being untitledThe attached document (a Carfax report) shows that [redacted] 's [redacted] was a new, untitled vehicleThe Carfax report also states that [redacted] is the original owner and that the [redacted] is a one-owner vehicleThis situation was explained to [redacted] during the transactionPlease let me know if you require additional information concerning this matterRespectfully,Kaveh J Director of Sales Chevy Chase Automotive [redacted] | Bethesda MD Direct:###-###-#### Main; [redacted] Email:
Date: Fri, Dec 2, at 12:PMSubject: Revdex.com compliant # [redacted] To: " [redacted] " < [redacted] >Mr [redacted] , thank you for speaking with me todayBelow is an email from the Montgomery County DEP that shows the resolution of the case with Mr***The DEP and I consider that matter closedMr [redacted] is welcome to continue to communicate with me if he has any further issues with my business [redacted] B CHEVY CHASE ACURA [redacted] AvenueBethesda, Maryland 20814###-###-#### (main)###-###-#### (cell)[email protected] Sent: Friday, November 18, 8:AMTo: [redacted] ***Subject: DEPC Case #***, Thank you for supplying the photographs These were helpful to determine the type and time of delivery Chevy Chase Automotive continues to take noise issues seriously and address neighbor’s concernsI am requesting that Chevy Chase Automotive post one additional sign on [redacted] Drive, similar to those in the alley, just under the “no deliveries in service lane” signThank you for your continued efforts to reduce nighttime noise, Gretchen E
[redacted] Complaint ( [redacted] )On the first attempt to deliver the vehicle to Mr [redacted] he advised us that there was steam coming from under the hoodThis can occur often times, after the car is washed and was misdiagnosed by the AsstBody Shop Manager at first glanceUpon further review we found that the radiator that was installed had a slight leak causing the steamThis was remedied by our body shop immediatelyThe radiator which was authorized for installation by Ameriprise Insurance was a non-OEM radiator and is not of the same quality as the original equipment part.Mr [redacted] contacted the dealership on multiple times to speak with Mike D [redacted] and/or Aaron Z [redacted] after picking up his vehicle after the radiator was replaced on 12/3/Calls were returned to the client and eventually Aaron and Mr [redacted] were able to connect and discuss his concerns in more detailAaron arranged a time for Mr [redacted] to come in on 3/22/to the service department to have the horn, fuel mpg, and the battery concerns inspectedWe provided Mr [redacted] with an [redacted] loaner vehicle at no cost to him while it was here to be inspectedAt that time we found that the low tone horn was not operating as designedWe diagnosed that the Hands Free Link (HFL) unit was defective and causing the engine battery to require a jump startThere were no items on the vehicle that stood out as needing replaced to increase the vehicles fuel economy other than the engine air filterThe client was advised of the recommended repairs on the HFL unit and the air filter yet he declined them at that timeMr [redacted] was advised that we cannot justify telling his insurance company that neither the air filter nor the HFL unit were defective as a result from the accidentWe advised Mr [redacted] it may be best that he contact his insurance company and request to have these items replacedTheir agent contacted Aaron and he gave them the results of the diagnosis.Diagnostic results as follows:During the collision appraisal the appraiser identified that the high tone horn was damaged and should be replacedThis replacement was performed originally under the insurance claimUpon further review with the client, we diagnosed that the low tone horn was not damaged but was not operating as designedThis was causing the difference in the sound of the hornChevy Chase Collision Center covered the repair cost ($as a goodwill gesture).We performed a standard load test on the engine battery and it passedWe performed a parasitic draw test on the vehicles electrical systemThis test revealed that the hands free link unit was staying on intermittently when it should be turned offThis was causing an excessive draw on the engine battery causing it to require a jump startWe were asked by an Ameriprise Insurance agent if we felt that this was related to the accident and advised that we did not feel it wasAaron suggested to the agent that they involve a manager or adjuster review the claim to have an outside opinionThey claims manager reviewed the clients concern and our findings and made the ultimate decision that the HFL unit was in no way related to the accident and therefore they denied our supplement requestAfter several phone conversations with both Mr [redacted] and his insurance company Aaron agreed to cover the cost of disconnecting the HFL unit ($148.25) as a onetime goodwill per Mr [redacted] s request to prevent further draw issuesMr [redacted] came to pick up his vehicle on 4/1/after the HFL unit had been disconnectedHe cameshortly before store closing and notified the cashier that the A/C was not working as designedThecashier left a note for Aaron of the concern and the vehicle was left until 4/2/to be diagnosedAaron checked the A/C system in the morning and afternoon to find on both attempts that the system wasworking as designedHe returned to pick up his vehicle and waited in the service lane for almost 30minutes trying the A/C systemThe [redacted] Service Manager demonstrated to Mr [redacted] how the A/Csystem was working.Mr [redacted] called back later that evening and stated that the A/C was blowing warm againMr [redacted] expressed his feeling that the disconnecting of the HFL unit had caused his issue with the A/C system.After explaining that the two components are not on the same network and are in different locations onthe car he went on to say that we had deliberately disabled his A/C systemAt that time Aaron instructed Mr [redacted] that we have done all were are going to do for him and if he feels like we are notbeing truthful with him that he should take his vehicle to another repair shop for another opinion.Chevy Chase [redacted] agreed to cover two repairs in the amount of $and provided Mr [redacted] witha complimentary [redacted] Loaner car for days ($xdays =$659.40) while it was being diagnosedand while his insurance company was investigating his concerns.Please see attached email correspondence.Chevy Chase [redacted] has made multiple considerations and accommodations for Mr [redacted] and feels thatMr [redacted] is making an unfounded and unreasonable claim
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the information provided in the response is inaccurate in the regards that the car is new or that I was the first person on the titleI was unable to do a trade for same make same model under the lemon law, the reason was because a trade for the same type of car can only be done if the defective car was new at point of sale*** of North America is telling me that the car has had a prior owner and that it was a use car at point of saleAlso I was told that the car had the transmission replace at miles prior to when I bought itNone of this was disclose to me prior to buying the carBecause of Chevy Chase ***'s error in disclosing all this to me I've had to do a buyback and be made responsible for mileage usage once doing the buyback*** of North America Abitraton Specialist *** *** has being trying to get in touch with MrKahev J, however he has not been availableDue to the neglects of Chevy Chase *** I would like them to pay me back the usage fees I paid and my lost auto paymentsIf they would have disclose the true facts of the car prior to me buying it, I would have never bought this car resulting in having avoided all this fees to do a buyback with ***Fess to be return: Mileage usage charge: $1870.29 Auto payments made: $
Regards,
*** ***
Date: Tue, Dec 13, at 7:PMSubject: RE: Revdex.com compliant # ***To: "***" Mr***, I am responding to Mr*** ***’s comments that you forwarded to us yesterdayI consider the matter answered and closed, regardless of whether or not Mr*** accepts the answer. Last year Mr*** made me aware of after-hours deliveries by third party vendors that were disturbing himI took the matter very seriouslyWe adjusted our business operations to accommodate himWe do not accept any deliveries during the County’s posted quiet hoursWe have contacted all of our vendors and have prohibited them from performing deliveries during the quiet hoursThe instructions are outlined on the bills of lading for all vendorsWhen Mr*** complained of trucks idling while waiting to make a delivery, we posted several signs to inform the drivers of the quiet hours. Since then Mr*** has sent me numerous emails thanking me for the actions we have taken to correct the issuesHe told the County DEP that the situation has been greatly improvedAnd he has sung our praises to his neighbors and his property manager. Unfortunately, there was a delivery truck that recently idled on *** Drive near Mr***’s apartment one morning during quiet hoursHe had arrived early and waited to make his delivery until he was allowed toHe argued that he was following instructions to the “letter of the law” but clearly not the “spirit of the law”He has been reprimanded, and instructed to not deliver OR idle during quiet hoursThe County DEP has asked us to post an additional sign on *** Drive which we have agreed to doMOCO DEP considers the matter closed. Despite all of our efforts to appease Mr***, and the fact that after hour deliveries have been reduced to a rare few in the last year (as we continue to strive to get it to zero), we are at an impasse over the issue of tow trucks bringing disabled vehicles to our dealershipOn very few occasions, when a motorist has an accident or a breakdown on the road at night time, the first responders will have the car towed from the scene to the nearest dealershipWe have no idea who these people are and have no control over their car being dropped off at our service department by some random towing company. The apartment property manager, the county DEP, and the county police have all recognized the efforts we have made to reduce after hours disturbancesMr*** is running out of people to complain to, hence his appeal to the Revdex.comWhile Mr*** is not a customer of ours (and therefore the Revdex.com’s involvement is puzzling), it should be noted that Mr*** had previously pressed me to give him free and/or discounted repair services on his Kia with the implication that he would back off his complaintsThis fact should speak volumes as you review this case
From: *** *** Date: Sat, May 21, at 5:PMSubject: complaint #***To: "***" , "***" I would like to cancel complaint #***, it has been resolved.Thank You*** *
***
Mar 15 16 03:56p Chevy Chase Cars [redacted]This response is in regards to [redacted]'s complaint to the Revdex.com (ID#[redacted]). The 2013 [redacted], VIN [redacted], was sold on 1/17/15. In the event a new vehicle is over 2 years old, Chevy Chase Automotive will transfer the vehicle to...
our used car inventory. These vehicles are still considered new, due to the vehicle being untitled. The attached document (a Carfax report) shows that [redacted]'s [redacted] was a new, untitled vehicle. The Carfax report also states that [redacted] is the original owner and that the [redacted] is a one-owner vehicle. This situation was explained to [redacted] during the transaction. Please let me know if you require additional information concerning this matterRespectfully,Kaveh J Director of Sales Chevy Chase Automotive [redacted] | Bethesda MD 20814 Direct:###-###-#### Main; [redacted] Email:
[redacted] Complaint ([redacted])On the first attempt to deliver the vehicle to Mr. [redacted] he advised us that there was steam coming from under the hood. This can occur often times, after the car is washed and was misdiagnosed by the Asst. Body Shop Manager at first glance. Upon further review we...
found that the radiator that was installed had a slight leak causing the steam. This was remedied by our body shop immediately. The radiator which was authorized for installation by Ameriprise Insurance was a non-OEM radiator and is not of the same quality as the original equipment part.Mr. [redacted] contacted the dealership on multiple times to speak with Mike D[redacted] and/or Aaron Z[redacted] after picking up his vehicle after the radiator was replaced on 12/3/15. Calls were returned to the client and eventually Aaron and Mr. [redacted] were able to connect and discuss his concerns in more detail. Aaron arranged a time for Mr. [redacted] to come in on 3/22/16 to the service department to have the horn, fuel mpg, and the battery concerns inspected. We provided Mr. [redacted] with an [redacted] loaner vehicle at no cost to him while it was here to be inspected. At that time we found that the low tone horn was not operating as designed. We diagnosed that the Hands Free Link (HFL) unit was defective and causing the engine battery to require a jump start. There were no items on the vehicle that stood out as needing replaced to increase the vehicles fuel economy other than the engine air filter. The client was advised of the recommended repairs on the HFL unit and the air filter yet he declined them at that time. Mr. [redacted] was advised that we cannot justify telling his insurance company that neither the air filter nor the HFL unit were defective as a result from the accident. We advised Mr. [redacted] it may be best that he contact his insurance company and request to have these items replaced. Their agent contacted Aaron and he gave them the results of the diagnosis.Diagnostic results as follows:During the collision appraisal the appraiser identified that the high tone horn was damaged and should be replaced. This replacement was performed originally under the insurance claim. Upon further review with the client, we diagnosed that the low tone horn was not damaged but was not operating as designed. This was causing the difference in the sound of the horn. Chevy Chase Collision Center covered the repair cost ($92.82 as a goodwill gesture).We performed a standard load test on the engine battery and it passed. We performed a parasitic draw test on the vehicles electrical system. This test revealed that the hands free link unit was staying on intermittently when it should be turned off. This was causing an excessive draw on the engine battery causing it to require a jump start. We were asked by an Ameriprise Insurance agent if we felt that this was related to the accident and advised that we did not feel it was. Aaron suggested to the agent that they involve a manager or adjuster review the claim to have an outside opinion. They claims manager reviewed the clients concern and our findings and made the ultimate decision that the HFL unit was in no way related to the accident and therefore they denied our supplement request. After several phone conversations with both Mr. [redacted] and his insurance company Aaron agreed to cover the cost of disconnecting the HFL unit ($148.25) as a onetime goodwill per Mr. [redacted]s request to prevent further draw issues. Mr. [redacted] came to pick up his vehicle on 4/1/16 after the HFL unit had been disconnected. He cameshortly before store closing and notified the cashier that the A/C was not working as designed. Thecashier left a note for Aaron of the concern and the vehicle was left until 4/2/16 to be diagnosed. Aaron checked the A/C system in the morning and afternoon to find on both attempts that the system wasworking as designed. He returned to pick up his vehicle and waited in the service lane for almost 30minutes trying the A/C system. The [redacted] Service Manager demonstrated to Mr. [redacted] how the A/Csystem was working.Mr. [redacted] called back later that evening and stated that the A/C was blowing warm again. Mr. [redacted]expressed his feeling that the disconnecting of the HFL unit had caused his issue with the A/C system.After explaining that the two components are not on the same network and are in different locations onthe car he went on to say that we had deliberately disabled his A/C system. At that time Aaron instructed Mr. [redacted] that we have done all were are going to do for him and if he feels like we are notbeing truthful with him that he should take his vehicle to another repair shop for another opinion.Chevy Chase [redacted] agreed to cover two repairs in the amount of $241.07 and provided Mr. [redacted] witha complimentary [redacted] Loaner car for 12 days ($54.95 x12 days =$659.40) while it was being diagnosedand while his insurance company was investigating his concerns.Please see attached email correspondence.Chevy Chase [redacted] has made multiple considerations and accommodations for Mr. [redacted] and feels thatMr. [redacted] is making an unfounded and unreasonable claim.
Date: Fri, Dec 2, 2016 at 12:14 PMSubject: Revdex.com compliant # [redacted]To: "[redacted]" <[redacted]>Mr. [redacted], thank you for speaking with me today. Below is an email from the Montgomery County DEP that shows the resolution of the case with Mr. [redacted]. The DEP and I consider that...
matter closed. Mr. [redacted] is welcome to continue to communicate with me if he has any further issues with my business. [redacted] B CHEVY CHASE ACURA[redacted] AvenueBethesda, Maryland 20814###-###-#### (main)###-###-#### (cell)[email protected] Sent: Friday, November 18, 2016 8:34 AMTo: [redacted]Subject: DEPC Case #2016 [redacted], Thank you for supplying the photographs. These were helpful to determine the type and time of delivery. Chevy Chase Automotive continues to take noise issues seriously and address neighbor’s concerns. I am requesting that Chevy Chase Automotive post one additional sign on [redacted] Drive, similar to those in the alley, just under the “no deliveries in service lane” sign. Thank you for your continued efforts to reduce nighttime noise, Gretchen E
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted]' operation continues to violate the quiet hours in the form of tow trucks delivering broken-down vehicles during prohibited times. You don't have to take my word for it, since Mr. [redacted] admits this point when he writes "after hour deliveries have been reduced to a rare few in the last year." His characterization of these events as "rare" is inaccurate, as they occur several times per month. But what is not in question is that Mr. [redacted] continues to regularly violate the quiet hours.His most recent message also contains a number of factual errors and other misleading statements. I will address a few of them: * The issue is ALL violations of the quiet hours, regardless of whether they are deliveries of new vehicles or tow trucks drop offs of broken-down vehicles. Mr. [redacted]' most recent explanation focuses on deliveries of new vehicles and only mentions in passing tow trucks dropping off broken-down vehicles. But the reality is that any/all of the above, if they occur during quiet hours, are violations. * He claims to have no control over which towing companies drop off vehicles at his facility. This is puzzling, to use Mr. [redacted]' term, since there must be some record of which firms drop off which vehicles. Regardless, if Mr. [redacted] really had a zero-tolerance approach to violations, then he could close his facility to all deliveries during quiet hours, and then no trucks of any kind could drop off vehicles at his operation. But he chooses not to do so because he wants the revenue. More importantly, Mr. [redacted]' implausible claim of having no control over this process is irrelevant: a violation of the quiet hours is a violation of the quiet hours. It is Mr. [redacted]' responsibility to comply with the law; he cannot simply throw up his hands and say that there is no mechanism for him doing so. * He confuses progress with resolution, and mischaracterizes third parties' views of his business' compliance with the quiet hours. I have been patient and acted in good faith throughout this process. I have given Mr. [redacted] credit for *improving* his compliance with the law. But after 2+ years of living with his firm's recurring violations, it is clear that he has not resolved these violations. Furthermore, he misrepresents that County DEP's position. The County DEP notes his operation as a repeat offender. The reason the County DEP did not fine him during the most recent violation by a new-car delivery truck had nothing to do with any supposed improvements in his business' compliance with the law. Rather, as I noted in my previous message, it was the result of a jurisdictional technicality (the DEP cannot address idling violations), but they acknowledged that this event violated the quiet hours. The County DEP also stands by, ready to fine Mr. [redacted] for future violations that fall within its jurisdiction. And they conceded that Mr. [redacted] has refused to prohibit after-hours deliveries/drop-offs from tow trucks. * He seems to characterize himself as the well-intended victim here, and me as the implacable troublemaker. This is perplexing and inverted, since his operation continues to break the law in ways that disrupt the community in general and my life in particular. * Mr. [redacted] seems to arrogate to himself the right to consider certain matters open versus closed. This is rather ambitious, since the quiet hours apply to everyone throughout those quiet hours, regardless of whether they consider matters open or closed. Throughout this process, I have been more than fair and patient with Mr. [redacted]. In this spirit, I am happy to confirm some of Mr. [redacted]' points below. Unfortunately, the most important point - his operation's violations of the quiet hours - remains acutely problematic. * Yes, I requested a discount from Mr. [redacted] for some body work, and he kindly granted it. Unfortunately, his operation was incapable of executing on the basics of a transaction: nobody returned my numerous emails or phone calls around 9/15/16, so I could not move ahead with him. One can draw a parallel here between Mr. [redacted]' handling of the discount and adherence to the quiet hours: the intentions may be good, but the execution falls short, and execution is what matters. * Yes, I have acknowledged previous improvements in Mr. [redacted]' compliance with the quiet hours - but these improvements were a long time ago, and in recent months, the violations have become more persistent. Past progress is great, but it does not excuse more recent violations of the quiet hours. * Correct, I am not a customer of Mr. [redacted]' organization, because, as noted above, his firm's lack of responsiveness prevented us from doing business together. Regardless, as I noted in my previous message, the Revdex.com is relevant here because of its role in ensuring the integrity of interactions between businesses and customers/communities. I harbor no ill will towards Mr. [redacted] or his business; I wish them well. I simply want them to respect the quiet hours.
Regards,
[redacted]
Mar 03:56p Chevy Chase Cars [redacted] ***This response is in regards to [redacted] 's complaint to the Revdex.com (ID# [redacted] )The [redacted] , VIN [redacted] , was sold on 1/17/In the event a new vehicle is over years old, Chevy Chase Automotive will transfer the vehicle to our used car inventoryThese vehicles are still considered new, due to the vehicle being untitledThe attached document (a Carfax report) shows that [redacted] 's [redacted] was a new, untitled vehicleThe Carfax report also states that [redacted] is the original owner and that the [redacted] is a one-owner vehicleThis situation was explained to [redacted] during the transactionPlease let me know if you require additional information concerning this matterRespectfully,Kaveh J Director of Sales Chevy Chase Automotive [redacted] | Bethesda MD Direct:###-###-#### Main; [redacted] Email:
Date: Fri, Dec 2, at 12:PMSubject: Revdex.com compliant # [redacted] To: " [redacted] " < [redacted] >Mr [redacted] , thank you for speaking with me todayBelow is an email from the Montgomery County DEP that shows the resolution of the case with Mr***The DEP and I consider that matter closedMr [redacted] is welcome to continue to communicate with me if he has any further issues with my business [redacted] B CHEVY CHASE ACURA [redacted] AvenueBethesda, Maryland 20814###-###-#### (main)###-###-#### (cell)[email protected] Sent: Friday, November 18, 8:AMTo: [redacted] ***Subject: DEPC Case #***, Thank you for supplying the photographs These were helpful to determine the type and time of delivery Chevy Chase Automotive continues to take noise issues seriously and address neighbor’s concernsI am requesting that Chevy Chase Automotive post one additional sign on [redacted] Drive, similar to those in the alley, just under the “no deliveries in service lane” signThank you for your continued efforts to reduce nighttime noise, Gretchen E
[redacted] Complaint ( [redacted] )On the first attempt to deliver the vehicle to Mr [redacted] he advised us that there was steam coming from under the hoodThis can occur often times, after the car is washed and was misdiagnosed by the AsstBody Shop Manager at first glanceUpon further review we found that the radiator that was installed had a slight leak causing the steamThis was remedied by our body shop immediatelyThe radiator which was authorized for installation by Ameriprise Insurance was a non-OEM radiator and is not of the same quality as the original equipment part.Mr [redacted] contacted the dealership on multiple times to speak with Mike D [redacted] and/or Aaron Z [redacted] after picking up his vehicle after the radiator was replaced on 12/3/Calls were returned to the client and eventually Aaron and Mr [redacted] were able to connect and discuss his concerns in more detailAaron arranged a time for Mr [redacted] to come in on 3/22/to the service department to have the horn, fuel mpg, and the battery concerns inspectedWe provided Mr [redacted] with an [redacted] loaner vehicle at no cost to him while it was here to be inspectedAt that time we found that the low tone horn was not operating as designedWe diagnosed that the Hands Free Link (HFL) unit was defective and causing the engine battery to require a jump startThere were no items on the vehicle that stood out as needing replaced to increase the vehicles fuel economy other than the engine air filterThe client was advised of the recommended repairs on the HFL unit and the air filter yet he declined them at that timeMr [redacted] was advised that we cannot justify telling his insurance company that neither the air filter nor the HFL unit were defective as a result from the accidentWe advised Mr [redacted] it may be best that he contact his insurance company and request to have these items replacedTheir agent contacted Aaron and he gave them the results of the diagnosis.Diagnostic results as follows:During the collision appraisal the appraiser identified that the high tone horn was damaged and should be replacedThis replacement was performed originally under the insurance claimUpon further review with the client, we diagnosed that the low tone horn was not damaged but was not operating as designedThis was causing the difference in the sound of the hornChevy Chase Collision Center covered the repair cost ($as a goodwill gesture).We performed a standard load test on the engine battery and it passedWe performed a parasitic draw test on the vehicles electrical systemThis test revealed that the hands free link unit was staying on intermittently when it should be turned offThis was causing an excessive draw on the engine battery causing it to require a jump startWe were asked by an Ameriprise Insurance agent if we felt that this was related to the accident and advised that we did not feel it wasAaron suggested to the agent that they involve a manager or adjuster review the claim to have an outside opinionThey claims manager reviewed the clients concern and our findings and made the ultimate decision that the HFL unit was in no way related to the accident and therefore they denied our supplement requestAfter several phone conversations with both Mr [redacted] and his insurance company Aaron agreed to cover the cost of disconnecting the HFL unit ($148.25) as a onetime goodwill per Mr [redacted] s request to prevent further draw issuesMr [redacted] came to pick up his vehicle on 4/1/after the HFL unit had been disconnectedHe cameshortly before store closing and notified the cashier that the A/C was not working as designedThecashier left a note for Aaron of the concern and the vehicle was left until 4/2/to be diagnosedAaron checked the A/C system in the morning and afternoon to find on both attempts that the system wasworking as designedHe returned to pick up his vehicle and waited in the service lane for almost 30minutes trying the A/C systemThe [redacted] Service Manager demonstrated to Mr [redacted] how the A/Csystem was working.Mr [redacted] called back later that evening and stated that the A/C was blowing warm againMr [redacted] expressed his feeling that the disconnecting of the HFL unit had caused his issue with the A/C system.After explaining that the two components are not on the same network and are in different locations onthe car he went on to say that we had deliberately disabled his A/C systemAt that time Aaron instructed Mr [redacted] that we have done all were are going to do for him and if he feels like we are notbeing truthful with him that he should take his vehicle to another repair shop for another opinion.Chevy Chase [redacted] agreed to cover two repairs in the amount of $and provided Mr [redacted] witha complimentary [redacted] Loaner car for days ($xdays =$659.40) while it was being diagnosedand while his insurance company was investigating his concerns.Please see attached email correspondence.Chevy Chase [redacted] has made multiple considerations and accommodations for Mr [redacted] and feels thatMr [redacted] is making an unfounded and unreasonable claim
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the information provided in the response is inaccurate in the regards that the car is new or that I was the first person on the titleI was unable to do a trade for same make same model under the lemon law, the reason was because a trade for the same type of car can only be done if the defective car was new at point of sale*** of North America is telling me that the car has had a prior owner and that it was a use car at point of saleAlso I was told that the car had the transmission replace at miles prior to when I bought itNone of this was disclose to me prior to buying the carBecause of Chevy Chase ***'s error in disclosing all this to me I've had to do a buyback and be made responsible for mileage usage once doing the buyback*** of North America Abitraton Specialist *** *** has being trying to get in touch with MrKahev J, however he has not been availableDue to the neglects of Chevy Chase *** I would like them to pay me back the usage fees I paid and my lost auto paymentsIf they would have disclose the true facts of the car prior to me buying it, I would have never bought this car resulting in having avoided all this fees to do a buyback with ***Fess to be return: Mileage usage charge: $1870.29 Auto payments made: $
Regards,
*** ***
Date: Tue, Dec 13, at 7:PMSubject: RE: Revdex.com compliant # ***To: "***" Mr***, I am responding to Mr*** ***’s comments that you forwarded to us yesterdayI consider the matter answered and closed, regardless of whether or not Mr*** accepts the answer. Last year Mr*** made me aware of after-hours deliveries by third party vendors that were disturbing himI took the matter very seriouslyWe adjusted our business operations to accommodate himWe do not accept any deliveries during the County’s posted quiet hoursWe have contacted all of our vendors and have prohibited them from performing deliveries during the quiet hoursThe instructions are outlined on the bills of lading for all vendorsWhen Mr*** complained of trucks idling while waiting to make a delivery, we posted several signs to inform the drivers of the quiet hours. Since then Mr*** has sent me numerous emails thanking me for the actions we have taken to correct the issuesHe told the County DEP that the situation has been greatly improvedAnd he has sung our praises to his neighbors and his property manager. Unfortunately, there was a delivery truck that recently idled on *** Drive near Mr***’s apartment one morning during quiet hoursHe had arrived early and waited to make his delivery until he was allowed toHe argued that he was following instructions to the “letter of the law” but clearly not the “spirit of the law”He has been reprimanded, and instructed to not deliver OR idle during quiet hoursThe County DEP has asked us to post an additional sign on *** Drive which we have agreed to doMOCO DEP considers the matter closed. Despite all of our efforts to appease Mr***, and the fact that after hour deliveries have been reduced to a rare few in the last year (as we continue to strive to get it to zero), we are at an impasse over the issue of tow trucks bringing disabled vehicles to our dealershipOn very few occasions, when a motorist has an accident or a breakdown on the road at night time, the first responders will have the car towed from the scene to the nearest dealershipWe have no idea who these people are and have no control over their car being dropped off at our service department by some random towing company. The apartment property manager, the county DEP, and the county police have all recognized the efforts we have made to reduce after hours disturbancesMr*** is running out of people to complain to, hence his appeal to the Revdex.comWhile Mr*** is not a customer of ours (and therefore the Revdex.com’s involvement is puzzling), it should be noted that Mr*** had previously pressed me to give him free and/or discounted repair services on his Kia with the implication that he would back off his complaintsThis fact should speak volumes as you review this case
From: *** *** Date: Sat, May 21, at 5:PMSubject: complaint #***To: "***" , "***" I would like to cancel complaint #***, it has been resolved.Thank You*** *
***
Mar 15 16 03:56p Chevy Chase Cars [redacted]This response is in regards to [redacted]'s complaint to the Revdex.com (ID#[redacted]). The 2013 [redacted], VIN [redacted], was sold on 1/17/15. In the event a new vehicle is over 2 years old, Chevy Chase Automotive will transfer the vehicle to...
our used car inventory. These vehicles are still considered new, due to the vehicle being untitled. The attached document (a Carfax report) shows that [redacted]'s [redacted] was a new, untitled vehicle. The Carfax report also states that [redacted] is the original owner and that the [redacted] is a one-owner vehicle. This situation was explained to [redacted] during the transaction. Please let me know if you require additional information concerning this matterRespectfully,Kaveh J Director of Sales Chevy Chase Automotive [redacted] | Bethesda MD 20814 Direct:###-###-#### Main; [redacted] Email:
[redacted] Complaint ([redacted])On the first attempt to deliver the vehicle to Mr. [redacted] he advised us that there was steam coming from under the hood. This can occur often times, after the car is washed and was misdiagnosed by the Asst. Body Shop Manager at first glance. Upon further review we...
found that the radiator that was installed had a slight leak causing the steam. This was remedied by our body shop immediately. The radiator which was authorized for installation by Ameriprise Insurance was a non-OEM radiator and is not of the same quality as the original equipment part.Mr. [redacted] contacted the dealership on multiple times to speak with Mike D[redacted] and/or Aaron Z[redacted] after picking up his vehicle after the radiator was replaced on 12/3/15. Calls were returned to the client and eventually Aaron and Mr. [redacted] were able to connect and discuss his concerns in more detail. Aaron arranged a time for Mr. [redacted] to come in on 3/22/16 to the service department to have the horn, fuel mpg, and the battery concerns inspected. We provided Mr. [redacted] with an [redacted] loaner vehicle at no cost to him while it was here to be inspected. At that time we found that the low tone horn was not operating as designed. We diagnosed that the Hands Free Link (HFL) unit was defective and causing the engine battery to require a jump start. There were no items on the vehicle that stood out as needing replaced to increase the vehicles fuel economy other than the engine air filter. The client was advised of the recommended repairs on the HFL unit and the air filter yet he declined them at that time. Mr. [redacted] was advised that we cannot justify telling his insurance company that neither the air filter nor the HFL unit were defective as a result from the accident. We advised Mr. [redacted] it may be best that he contact his insurance company and request to have these items replaced. Their agent contacted Aaron and he gave them the results of the diagnosis.Diagnostic results as follows:During the collision appraisal the appraiser identified that the high tone horn was damaged and should be replaced. This replacement was performed originally under the insurance claim. Upon further review with the client, we diagnosed that the low tone horn was not damaged but was not operating as designed. This was causing the difference in the sound of the horn. Chevy Chase Collision Center covered the repair cost ($92.82 as a goodwill gesture).We performed a standard load test on the engine battery and it passed. We performed a parasitic draw test on the vehicles electrical system. This test revealed that the hands free link unit was staying on intermittently when it should be turned off. This was causing an excessive draw on the engine battery causing it to require a jump start. We were asked by an Ameriprise Insurance agent if we felt that this was related to the accident and advised that we did not feel it was. Aaron suggested to the agent that they involve a manager or adjuster review the claim to have an outside opinion. They claims manager reviewed the clients concern and our findings and made the ultimate decision that the HFL unit was in no way related to the accident and therefore they denied our supplement request. After several phone conversations with both Mr. [redacted] and his insurance company Aaron agreed to cover the cost of disconnecting the HFL unit ($148.25) as a onetime goodwill per Mr. [redacted]s request to prevent further draw issues. Mr. [redacted] came to pick up his vehicle on 4/1/16 after the HFL unit had been disconnected. He cameshortly before store closing and notified the cashier that the A/C was not working as designed. Thecashier left a note for Aaron of the concern and the vehicle was left until 4/2/16 to be diagnosed. Aaron checked the A/C system in the morning and afternoon to find on both attempts that the system wasworking as designed. He returned to pick up his vehicle and waited in the service lane for almost 30minutes trying the A/C system. The [redacted] Service Manager demonstrated to Mr. [redacted] how the A/Csystem was working.Mr. [redacted] called back later that evening and stated that the A/C was blowing warm again. Mr. [redacted]expressed his feeling that the disconnecting of the HFL unit had caused his issue with the A/C system.After explaining that the two components are not on the same network and are in different locations onthe car he went on to say that we had deliberately disabled his A/C system. At that time Aaron instructed Mr. [redacted] that we have done all were are going to do for him and if he feels like we are notbeing truthful with him that he should take his vehicle to another repair shop for another opinion.Chevy Chase [redacted] agreed to cover two repairs in the amount of $241.07 and provided Mr. [redacted] witha complimentary [redacted] Loaner car for 12 days ($54.95 x12 days =$659.40) while it was being diagnosedand while his insurance company was investigating his concerns.Please see attached email correspondence.Chevy Chase [redacted] has made multiple considerations and accommodations for Mr. [redacted] and feels thatMr. [redacted] is making an unfounded and unreasonable claim.
Date: Fri, Dec 2, 2016 at 12:14 PMSubject: Revdex.com compliant # [redacted]To: "[redacted]" <[redacted]>Mr. [redacted], thank you for speaking with me today. Below is an email from the Montgomery County DEP that shows the resolution of the case with Mr. [redacted]. The DEP and I consider that...
matter closed. Mr. [redacted] is welcome to continue to communicate with me if he has any further issues with my business. [redacted] B CHEVY CHASE ACURA[redacted] AvenueBethesda, Maryland 20814###-###-#### (main)###-###-#### (cell)[email protected] Sent: Friday, November 18, 2016 8:34 AMTo: [redacted]Subject: DEPC Case #2016 [redacted], Thank you for supplying the photographs. These were helpful to determine the type and time of delivery. Chevy Chase Automotive continues to take noise issues seriously and address neighbor’s concerns. I am requesting that Chevy Chase Automotive post one additional sign on [redacted] Drive, similar to those in the alley, just under the “no deliveries in service lane” sign. Thank you for your continued efforts to reduce nighttime noise, Gretchen E
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted]' operation continues to violate the quiet hours in the form of tow trucks delivering broken-down vehicles during prohibited times. You don't have to take my word for it, since Mr. [redacted] admits this point when he writes "after hour deliveries have been reduced to a rare few in the last year." His characterization of these events as "rare" is inaccurate, as they occur several times per month. But what is not in question is that Mr. [redacted] continues to regularly violate the quiet hours.His most recent message also contains a number of factual errors and other misleading statements. I will address a few of them: * The issue is ALL violations of the quiet hours, regardless of whether they are deliveries of new vehicles or tow trucks drop offs of broken-down vehicles. Mr. [redacted]' most recent explanation focuses on deliveries of new vehicles and only mentions in passing tow trucks dropping off broken-down vehicles. But the reality is that any/all of the above, if they occur during quiet hours, are violations. * He claims to have no control over which towing companies drop off vehicles at his facility. This is puzzling, to use Mr. [redacted]' term, since there must be some record of which firms drop off which vehicles. Regardless, if Mr. [redacted] really had a zero-tolerance approach to violations, then he could close his facility to all deliveries during quiet hours, and then no trucks of any kind could drop off vehicles at his operation. But he chooses not to do so because he wants the revenue. More importantly, Mr. [redacted]' implausible claim of having no control over this process is irrelevant: a violation of the quiet hours is a violation of the quiet hours. It is Mr. [redacted]' responsibility to comply with the law; he cannot simply throw up his hands and say that there is no mechanism for him doing so. * He confuses progress with resolution, and mischaracterizes third parties' views of his business' compliance with the quiet hours. I have been patient and acted in good faith throughout this process. I have given Mr. [redacted] credit for *improving* his compliance with the law. But after 2+ years of living with his firm's recurring violations, it is clear that he has not resolved these violations. Furthermore, he misrepresents that County DEP's position. The County DEP notes his operation as a repeat offender. The reason the County DEP did not fine him during the most recent violation by a new-car delivery truck had nothing to do with any supposed improvements in his business' compliance with the law. Rather, as I noted in my previous message, it was the result of a jurisdictional technicality (the DEP cannot address idling violations), but they acknowledged that this event violated the quiet hours. The County DEP also stands by, ready to fine Mr. [redacted] for future violations that fall within its jurisdiction. And they conceded that Mr. [redacted] has refused to prohibit after-hours deliveries/drop-offs from tow trucks. * He seems to characterize himself as the well-intended victim here, and me as the implacable troublemaker. This is perplexing and inverted, since his operation continues to break the law in ways that disrupt the community in general and my life in particular. * Mr. [redacted] seems to arrogate to himself the right to consider certain matters open versus closed. This is rather ambitious, since the quiet hours apply to everyone throughout those quiet hours, regardless of whether they consider matters open or closed. Throughout this process, I have been more than fair and patient with Mr. [redacted]. In this spirit, I am happy to confirm some of Mr. [redacted]' points below. Unfortunately, the most important point - his operation's violations of the quiet hours - remains acutely problematic. * Yes, I requested a discount from Mr. [redacted] for some body work, and he kindly granted it. Unfortunately, his operation was incapable of executing on the basics of a transaction: nobody returned my numerous emails or phone calls around 9/15/16, so I could not move ahead with him. One can draw a parallel here between Mr. [redacted]' handling of the discount and adherence to the quiet hours: the intentions may be good, but the execution falls short, and execution is what matters. * Yes, I have acknowledged previous improvements in Mr. [redacted]' compliance with the quiet hours - but these improvements were a long time ago, and in recent months, the violations have become more persistent. Past progress is great, but it does not excuse more recent violations of the quiet hours. * Correct, I am not a customer of Mr. [redacted]' organization, because, as noted above, his firm's lack of responsiveness prevented us from doing business together. Regardless, as I noted in my previous message, the Revdex.com is relevant here because of its role in ensuring the integrity of interactions between businesses and customers/communities. I harbor no ill will towards Mr. [redacted] or his business; I wish them well. I simply want them to respect the quiet hours.
Regards,
[redacted]