English Sweep

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Services: chimney sweep and tuckpointing I was delayed a bit in getting the tuckpoint job started, but from start to finish the crew did an excellent job working around the rain and pointed out problems that were not initially noticed These were repaired where other contractors might have left it alone They were very organized and covered the work area to avoid messes and damage Clean up was thorough Mike and crew did a very nice job and I thank them

We had a conversation with [redacted] and explained the firebox was not under any warranty Normally if there is an issue shortly after the restoration we would return without question We also agreed to return to repairs the areas of the firebox in question This is to be done after the holidays when time permits This will be our last attempt to rectify the issue from years ago

Hearing news that there is $2,000+ in work needed to get a chimney in operational condition isn't easy for anyone to acceptRight off the bat, however, [redacted] & his team at English Sweep had a plan and worked with us to get the required work done and split the balance to paying at the time of service and the remaining balance on the next visit days outThe men who came out to do the work were quick and courteous and explained things as they worked if any questions popped upThey cleaned up nicely and did a great jobWe had the crown rebuilt, the flu re-lined, tuckpointing done below the roofline and weather resistant spray appliedOverall, we are more than satisfied with the work done The only area of improvement English Sweep should focus on is customer satisfaction over the phoneEvery call into English Sweep led us to speak with a person named [redacted] who seemed to dislike people, dislike his job or bothIf any of my phone conversations was my first impression of English Sweep, I'd probably still have a broken chimney today

We called Mr*** today (Monday 4/18/16) to schedule a meeting to resolve issues with the smoking fireplace for April 25th 7:30-9:30am The see-through fireplace is notorious for smoking during usage We may recommend the Enervex Exhaust Fan, or a sealed gasket door Make up air may be required if the exhaust fan is selected as the preferred option We will meet with relative(s) (if necessary) to expedite this resolution

Initial Business Response /* (1000, 5, 2014/10/23) */
Unbeknownst to us, we were having issues with our U-Verse email serviceOur records revealed we had sent the emailsWe made several attempts to work with the client and sent the pictures but our equipment was challengedPer our
notes we met every requestWe submitted proposals but are unaware of inventories at any given momentWe did attempt to follow up with the supplierEvery attempt to conduct business as usual did not satisfy this clientWe regret failing any client and realize the public has other options at all timesThe clients fee has been refunded
Initial Consumer Rebuttal /* (3000, 7, 2014/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to comment on the response by English SweepMalfunction of their internet services does not remove the fact that it took business days and numerous of phone calls to secure the inspection report, and photos that do not show damage because they are of poor qualityI want to make clear that their response does not answer the reason why the chimney flue was not cleaned prior to inspection, why estimates are giving without proper research of parts and part availabiltyThe estimate we received in the amount of $2,3xx.xx was a random estimate not based on any factsEven after English Sweep confirmed parts, the estimate was not updated to show part cost and labor cost
Once I receive refund in the amount of $I will consider this compliant closedTo date, 10/23/at 8:PM Central time, my credit card has not been refundedConsumers Beware
Final Consumer Response /* (3000, 12, 2015/02/10) */
2/02/2015: Mediator left message for consumer
2/04/2015: Mediator left message for consumer
2/04/2015: Company refunded my account for $139.00, which I am completely satisfied with
Final Business Response /* (1000, 13, 2015/02/10) */
2/02/2015: We do not have a current address on file for the consumer to mail the refund
2/04/2015: I will research the matter and give mediator a call back

We have been incapable of meeting our estimates for outside jobs mostly due to rain (95%) and due to a large job that has required more work than sign for initially(5%). We have placed Mrs. *** $refund in the mail. We regret having to deal with weather and
failing to meet our goal. We will be more diligent in explaining if the season is excessively wet that work will be postponed. Please accept our apology for failing to get the job started. Thank you

Initial Business Response /* (1000, 5, 2015/11/04) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@att.net
We received a call from
*** *** on Tuesday 11/3/
* *** ** XXXXX
XXX-XXX-XXXX
Says he has a big complaint
says we have deceptive practices
found us on - internet Revdex.com
sent him an email confirmation same day
he says did not reply because he
got another company for $
never did get back to English Sweep
*** talked to another company that would have come the same day but it was raining
*** say he went with the another company but did not cancel with English Sweep
*** says he got the confirmation but did not authorize or contact English Sweep
*** says he did not pay attention
Says he thought *** was from the other company he hired
We contacted this client the day before the visit and received confirmation to visit on Tuesday
Says *** even called to verify the address on the same Tuesday
He let *** come to the home and do the work
Says *** gave him an invoice $
says he about fell over
*** allowed our tech *** to do the work
*** says it was his fault
*** did not cancel
Says he got duped as he let the wrong company in
Says he let us in but felt it was our fault for showing up
Says he is going to complain with the Revdex.com
The other company allegedly hired never showed up
*** says he will let us figure it out with the Revdex.com says he never confirmed even after he received confirmations via email and phone callsSounds as if he is trying to get out of paying his bill after he paid us
*** also allowed *** to move his van so that his wife could leave prior to paying and paid *** as he returned to collect paymentWe fill this client was confused just did not want to pay for the service provided after we were allowed in with at least opportunities to cancel
This client knew our pricing prior to our visit failed to cancel, allowed us in to perform the task and paid usIt wasn't until after the payment was received and the tech had left that any issue came up

Initial Business Response /* (1000, 5, 2015/11/04) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@att.net
We received a call from
[redacted] on Tuesday 11/3/15
[redacted] XXXXX
XXX-XXX-XXXX
Says he has a big complaint
says...

we have deceptive practices
found us on - internet Revdex.com
sent him an email confirmation same day
he says did not reply because he
got another company for $119.00
never did get back to English Sweep
[redacted] talked to another company that would have come the same day but it was raining.
[redacted] say he went with the another company but did not cancel with English Sweep
[redacted] says he got the confirmation but did not authorize or contact English Sweep.
[redacted] says he did not pay attention.
Says he thought [redacted] was from the other company he hired.
We contacted this client the day before the visit and received confirmation to visit on Tuesday.
Says [redacted] even called to verify the address on the same Tuesday.
He let [redacted] come to the home and do the work.
Says [redacted] gave him an invoice $200.00
says he about fell over.
[redacted] allowed our tech [redacted] to do the work.
[redacted] says it was his fault.
[redacted] did not cancel.
Says he got duped as he let the wrong company in.
Says he let us in but felt it was our fault for showing up.
Says he is going to complain with the Revdex.com.
The other company allegedly hired never showed up.
[redacted] says he will let us figure it out with the Revdex.com says he never confirmed even after he received confirmations via email and phone calls. Sounds as if he is trying to get out of paying his bill after he paid us.
[redacted] also allowed [redacted] to move his van so that his wife could leave prior to paying and paid [redacted] as he returned to collect payment. We fill this client was confused just did not want to pay for the service provided after we were allowed in with at least 4 opportunities to cancel.
This client knew our pricing prior to our visit failed to cancel, allowed us in to perform the task and paid us. It wasn't until after the payment was received and the tech had left that any issue came up.

We had a conversation with [redacted] and explained the firebox was not under any warranty.  Normally if there is an issue shortly after the restoration we would return without question.  We also agreed to return to repairs the areas of the firebox in question.  This is to be done...

after the holidays when time permits.  This will be our last attempt to rectify the issue from 2 years ago.

Hearing news that there is $2,000+ in work needed to get a chimney in operational condition isn't easy for anyone to accept. Right off the bat, however, [redacted] & his team at English Sweep had a plan and worked with us to get the required work done and split the balance to paying at the time of service and the remaining balance on the next visit 30 days out. The men who came out to do the work were quick and courteous and explained things as they worked if any questions popped up. They cleaned up nicely and did a great job. We had the crown rebuilt, the flu re-lined, tuckpointing done below the roofline and weather resistant spray applied. Overall, we are more than satisfied with the work done.

The only area of improvement English Sweep should focus on is customer satisfaction over the phone. Every call into English Sweep led us to speak with a person named [redacted] who seemed to dislike people, dislike his job or both. If any of my phone conversations was my first impression of English Sweep, I'd probably still have a broken chimney today.

We called Mr. [redacted] today (Monday 4/18/16) to schedule a meeting to resolve issues with the smoking fireplace for April 25th 7:30-9:30am.  The see-through fireplace is notorious for smoking during usage.  We may recommend the Enervex Exhaust Fan, or a sealed gasket...

door.  Make up air may be required if the exhaust fan is selected as the preferred option.  We will meet with relative(s) (if necessary) to expedite this resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because we have not completely resolved the matter. We are meeting next week to see if we can meet an amicable resolution. 
Sincerely,
[redacted]

I'd like to start off with a big thank you.

Your crew just left my house after relining the flue for my fireplace. They did a fantastic job. It looks good. They were on time, polite and professional. They cleaned up and left no trace of ever being there.

Everything was explained to me if I had a question. Warranties were explained with great care. Future upgrades to my system were discussed without any pressure to get it done until it needs to be.

You have three fine men working for you. In the future I will not hesitate to call on English Sweep for more work.

A very happy customer

Services: chimney sweep and tuckpointing

I was delayed a bit in getting the tuckpoint job started, but from start to finish the crew did an excellent job working around the rain and pointed out problems that were not initially noticed. These were repaired where other contractors might have left it alone.
They were very organized and covered the work area to avoid messes and damage. Clean up was thorough. Mike and crew did a very nice job and I thank them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. English Sweep refunded my deposit money.  The business should have done a better job communicating with me about whether or when they would be able to do my job.  If they had determined that my job could not be done due to their backlog, they should have had the courtesy to come right out and tell me so.  I do appreciate that they returned my deposit.
Sincerely,
[redacted]

We had a conversation with [redacted] and explained the firebox was not under any warranty.  Normally if there is an issue shortly after the restoration we would return without question.  We also agreed to return to repairs the areas of the firebox in question.  This is to be...

done after the holidays when time permits.  This will be our last attempt to rectify the issue from 2 years ago.