Engraving Concepts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

Revdex.com Response to Complaint ID: ***Date: August 28, 2015The $Mr*** references in his complaint is accurateMr***s “Purchase price” of $18,isnot validHe did not buy the lasers from usThe only transactions we’ve had are the onsite service callswe’ve made to his place
of business (no payment has been received).We went onsite to service his laser engravers on two different dates: February 13, 2015, and March 26,2015, at our standard, published rate of $125/hourThat is an industry standard rate.The entire email thread is attachedAs you can see, I offered to just close the books on this and write itoff as a bad debt since he was not happy with our serviceA lot can happen to engraving equipment(especially when not maintained properly) in six months but if it was determined that the work we didsix months ago was not adequate, we would have made that rightTypically, when/if we don’t resolvean issue on a service call, we’re notified of it immediately vsmonths later.Re: Mr***s Desired Settlement of “Just want my machine to be fixed and pay them offNot here toburn any bridges.”:We will not make another onsite call until he has paid what is already owed (from six months ago) andonly then if he is present, with a credit card to pay for any additional charges which may be incurred butIdid not (and until forced to do so, will not) put Mr***s company on the manufacturer’s “no service”list for non-payment to Engraving Concepts (authorized distributor)This allows him, as with the alllaser owners, to work directly with the manufacturer for his service and repairsWe offer onsitesupport as a service to our customers but it is certainly not necessary to use our service since it can allbe done by the end user &/or the manufacturer’s tech support teamAdditionally, there is the option ofhaving the service done by the folks from whom he bought the equipment.We have removed the outstanding balance from his account and have not reported the past dueamount to any credit or collection agency; nor have we filed a complaint with Revdex.com or posted anynegative comments/reviews about this matter.You didn’t ask for it but our Desired Settlement is as follows: We wish Mr*** the best of luck with hisbusiness and his engraving equipmentWe hope he is able to move on and work with the manufactureror the distributor from whom he bought the equipment (or any other 3rd party service company).If the above information and the attached email thread is not sufficient, let me know; though, frankly, Idon’t know what else I can say or do to clear up the matterI think we’ve all spent enough time on itnowThank you for the opportunity to dispute Mr***s complaintI’m truly sorry we were not able towork with him