Enhanced Global Convergence Services Reviews (5)
Complaint: [redacted] I am rejecting this response because: THe email option was selected in their system but their system is not sending emails to meThis was verified with the instructor as wellIn such case, there was no communication made to us regarding a cancellation policyPlus, the service is not going to start until 2nd week of JanuaryWhy this business is pushing for charging for the future services especially they know I do not have interest to continue
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acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The amount was adjusted into their second session fees and therefore no refund is currently pending The amount showing as a credit was applied directly to the fees due for future classes We apologize this was not resolved sooner
To Whom It May Concern According the family they have emailed regarding discontinuation however that is not the policy as per Arya Dance Academy. An email reminder was sent to all families with the drop form however the family had chosen "Do Not Send Emails to Family" in their online...
account that they created, hence did not receive the courtesy email. The information was also provided by the staff. We have an email from the instructor indicating the payment instructions were received to which the family verified how to continue. This same email and paperwork has the drop dates as well listed. The family did not follow the protocol set forth by the company and hence was charged. Families also accept a terms and conditions in which it indicates there will be recurring payments.We have offered the family a credit for future use however they were not satisfied with our compromise as we normally do not issue refunds.The credit for future use is still available if they would like. Thank you
I am rejecting this response because:
THe email option was selected in their system but their system is not sending emails to me. This was verified with the instructor as well. In such case, there was no communication made to us regarding a cancellation policy. Plus, the service is not going to start until 2nd week of January. Why this business is pushing for charging for the future services especially they know I do not have interest to continue.
Enhanced Global Convergence Services Rating
Address: 45 High Street, Nashua, New Hampshire, United States, 03060
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