Enhanced Marketing Strategies

I am writing this as a response to a complaint/dispute from a [redacted] for what seems to register as misleading sales tactics or services not rendered by (Merchant Profits). I can only assume that [redacted] is referring to a business transaction conducted between herself and my company...

in which we provided him with an advertising package for his website ([redacted].com).
I feel it necessary to explain the services we provide to our clients in order for you to better understand what took place and why a complaint may have been issued in the first place.
[redacted] originally became a client of (BUSINESS NAME) because he/she was pursuing an online business. We provided [redacted] with this business by designing her website and assisting her in the development of an online affiliate program. Please refer to [redacted] site website.com. 
Once the development of [redacted] s site was complete she was in fact contacted by one of our advertising consultants in reference to possible strategies on how she could advertise and promote her website. After conversing with one of our consultants [redacted] elected to take part in one of our campaigns. She did this of her own will and was provided with full disclosure both verbally and in writing as to the details of this campaign. I know this because we require a signed invoice detailing the campaign of our clients’ choice along with a signature from our clients agreeing to the terms and conditions of our services before we initiate any campaign on our client’s behalf. Please see the attached invoice for proof of this transaction.
As stated in the invoice, we do not guarantee any sales or specific monetary revenues to our clients on the grounds that there is no way to know what purchases if any will be made as to the advertising being done. We provide advertising like many other companies, and like any other advertising agency we fully disclose that there are no guarantees with any advertising done. I.E. if someone were to post an ad in the auto trader to sell a vehicle and did not sell the vehicle as quickly as they hoped, would that be considered a valid complaint against the Auto Trader for misleading sales practices?
As for what [redacted] did purchase from us, we keep a detailed log as to all the advertising we provide based on the invoice that our clients sign and I have attached detailed proof that all the advertising that [redacted] agreed to has been initiated in a timely fashion and is being done exactly as promised. What I cannot do is provide [redacted] with a refund on her purchase simply because she has elected to change her mind months after entering into this business transaction. I am providing you with the documentation showing what I feel is ample proof that we have done exactly what we were required to do in order to fulfill our end of this business transaction. 
Though I am sympathetic to [redacted] situation, I maintain that we have provided all the services she purchased in a timely fashion as promised. I truly hope this will help to shed some light on this situation, however if you require anything further from me please feel free to contact me directly.
Regards,[redacted]
General Manager

criminals

I am writing this as a response to a complaint/dispute from a [redacted] for what seems to register as misleading sales tactics or services not rendered by (Merchant Profits). I can only assume that [redacted] is referring to a business transaction conducted between herself and my company...

in which we provided him with an advertising package for his website ([redacted].com).

I feel it necessary to explain the services we provide to our clients in order for you to better understand what took place and why a complaint may have been issued in the first place.

[redacted] originally became a client of (BUSINESS NAME) because he/she was pursuing an online business. We provided [redacted] with this business by designing her website and assisting her in the development of an online affiliate program. Please refer to [redacted] site website.com. 

Once the development of [redacted] s site was complete she was in fact contacted by one of our advertising consultants in reference to possible strategies on how she could advertise and promote her website. After conversing with one of our consultants [redacted] elected to take part in one of our campaigns. She did this of her own will and was provided with full disclosure both verbally and in writing as to the details of this campaign. I know this because we require a signed invoice detailing the campaign of our clients’ choice along with a signature from our clients agreeing to the terms and conditions of our services before we initiate any campaign on our client’s behalf. Please see the attached invoice for proof of this transaction.

As stated in the invoice, we do not guarantee any sales or specific monetary revenues to our clients on the grounds that there is no way to know what purchases if any will be made as to the advertising being done. We provide advertising like many other companies, and like any other advertising agency we fully disclose that there are no guarantees with any advertising done. I.E. if someone were to post an ad in the auto trader to sell a vehicle and did not sell the vehicle as quickly as they hoped, would that be considered a valid complaint against the Auto Trader for misleading sales practices?

As for what [redacted] did purchase from us, we keep a detailed log as to all the advertising we provide based on the invoice that our clients sign and I have attached detailed proof that all the advertising that [redacted] agreed to has been initiated in a timely fashion and is being done exactly as promised. What I cannot do is provide [redacted] with a refund on her purchase simply because she has elected to change her mind months after entering into this business transaction. I am providing you with the documentation showing what I feel is ample proof that we have done exactly what we were required to do in order to fulfill our end of this business transaction. 

Though I am sympathetic to [redacted] situation, I maintain that we have provided all the services she purchased in a timely fashion as promised. I truly hope this will help to shed some light on this situation, however if you require anything further from me please feel free to contact me directly.

Regards,[redacted]

General Manager