Enjoy Art

Review: On September 15, I ordered a print off of the website. I received an email confirmation shortly thereafter. However I heard nothing back for 12 days and I then sent an email in response asking for a tracking number, again with no response. I have since called 4 times and left detailed messages without a single response. I would still like my artwork, however I need to know this purchase was not just an attempt to rip me off.Desired Settlement: If they can still provide the artwork I would like it, otherwise I would like a full refund for the artwork and shipping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10252851, and find that this resolution is satisfactory to me.

Regards,

Review: I order a print online and the order was processed promptly and my credit card was billed promptly with a verifying email. I read the shipping details and the item should have been delivered in no more than 3 weeks. This was not a custom print with a frame or anything, it was just a print. This was going to be for an Anniversary Gift for someone. It is now over a month and I have called 3 times and sent 3 emails and still no response.After reading other complaints I am not sure if I will ever recieve my merchandise or get a refund.Desired Settlement: I would like the item that I ordered ASAP or a refund. If they would like me to start changing reviews, a frame with my order would change my opinion of them and I would sing their praises.

Business

Response:

The item ordered is on back-order. A full refund has already been issued. We apologize for any inconvenience to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

They have already sent me a response after I filed a complaint. I have reviewed the response made by the business in reference to complaint ID 9559530, and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a piece of art on 11/19/15 to given as a Christmas gift. That's why I ordered it early to make sure I received it in time. It is now 12/12/15 and I have yet to receive the item. They immediately debited $157.00 from my account to pay for it. I have contacted them multiple times through 3 diifferent e- mail accounts and left phone messages on multiple occasions. They have not responded to either communication, nor does anyone ever answer the phone. I am leaving for Christmas vacation on 12/18 and need to take this gift with me. If they are unable to provide what they have already been paid for, then I expect an immediate refund of my money. I have never encountered such poor service in all my life, and will certainly never do business with them again. PLEASE HELP TO RESOLVE THIS ISSUE AS QUICKLY AS POSSIBLY.

Thanks for you help.......T**Desired Settlement: DELIVER MY ORDER TO MY HOME NO LATER THAN 12/18/15 OR ISSUE ME AN IMMEDIATE REFUND

Business

Response:

I thought the complaint was closed because the order was delivered on the 17th. Here is the tracking number: 94[redacted]3

Review: I ordered a print from Enjoy Art on May2,2015, I received a confirmation e-mail and receipt within minutes of placing the order. When I didn't receive the print 9 days later I emailed the company inquiring about the packaging and anticipated delivery date. Needless to say I did not get a response. I sent another email 2 days later and communicated that if I did not get a response from my previously sent email that I was going to contact the State Attorney General in California and file a complaint. Within a day Jenny Stroup emailed me back and apologized and stated that the package would be sent the next day and that I should receive it in 5 days.I contacted the State Attorney Generals office and they instructed me to file a report with the police department in the town in which Enjoy Art is located. I sent another email to Enjoy Art today and it bounced back to me so it is obvious that they not only do not want to hear from me nor will I receive my print. At this juncture I would like a full refund of the amount they charged me for the print. I Would greatly appreciate any help you can render in this matter.Sincerely,R[redacted]Desired Settlement: A full refund of the money charged for the print

Business

Response:

Customer sent an email on Thursday, May 7th asking when her order would be sent out. Usually, emails are replied to within 24 hours (excluding weekends or holidays, when we are closed). Unfortunately, I wasn't able to answer her email until Monday as I had left early Thursday due to illness. On Monday, May 11th, I replied to her email and let her know our usual processing time of 7 business days and apologized for the late reply due to my missing work while sick. By Monday, though, she had already emailed a second time since I had not gotten back to her on Friday. May 11th was the 6th business day since her order was placed so I explained that it should be ready to ship out by the next day. As it turned out, the item ordered, a print named Toscano Valley 1, was not actually in stock, but the Toscano Valley 2, instead. The situation was explained to the customer and a full refund was issued. It usually takes a few business days for the credit to post after a refund has been issued, and I explained that as well. I am very sorry for the inconvenience to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10631867, and find that this resolution is satisfactory to me.

Regards,

R[redacted]

Review: I ordered on 9-25-15 from this company via a link off a friend's baby shower registry. On 9-9-15, I had heard nothing from them and emailed them. They claimed they had sent me an email telling me my order was on hold because they could not get one of the 2 prints I ordered in the size I wanted. I did not get that email nor was it in my spam folder. They offered different sizes but I did not want that because the friend had specified a size. Besides, I needed it by 9-18-15 for the shower. I emailed that I wanted my order cancelled for both prints and asked for them to send me an email acknowledging that they had done so. Then I got my credit card bill. They had charged my card on the same day I ordered the prints (without shipping them). I called the company which just has an answering machine and asked them to credit my card. I left my phone number and email and had given them my order number but they did not get back to me. I had to dispute the charge on my credit card bill and am still waiting for an answer. I can hardly believe this company has a decent Revdex.com rating.Desired Settlement: I need them to credit my credit card account with the full amount I was charged. Since no shipping was involved, I am due a full refund. I would also like them to notify me that they have processed the credit.

Business

Response:

** - As stated by the Business. I’m sorry for the delay. A full refund was issued to the customer. At first we didn’t issue a refund because we thought she had done a chargeback but it was a retrieval (I think that’s what it is called). We ended up just issuing the refund and then sending that info to Discover. Please let me know if you need any other info. Thank you so much. - J[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10818740, and find that this resolution will be satisfactory to me when I receive notice from my credit card company that the refund has been posted. According to them, it may take a couple of days to show up on my account.

Regards,

K[redacted]

Review: On November 12th, I ordered 2 art prints from Enjoy Art. The shipping should go directly to Switzerland. It never arrived. I tried to contact the business through email on 12/2 and also on 12/14. Also I called a few times but never got a call back or a respond to the emails.

I am afraid, that my money is lost and the art prints will never arrive.Desired Settlement: I expect the delivery of the prints immediately

Business

Response:

I looked this up and I have already explained to this customer - twice - that the item they tried to order has been discontinued. They were never charged. Their card was authorized when they attempted to place the order online, but the authorization & order were both voided right away and the card was never charged. The customer didn’t reply to the original notice regarding the voided transaction and order (an automated notice that is sent out), but when they contacted us later via email, I replied and explained to them that their card was never billed and that the transaction was voided. They wrote back and said they still think they were charged. I have told them to contact their financial institution for help because they were not billed and are probably just seeing the original authorization for the order. I don’t know what else I can do to explain this to them since they don’t understand that an authorization is not the same as being billed. I have attached a pdf of a screen shot that shows the voided transaction. Please let me know if there is any other info that you need from me. Thank you so much.

Review: placed an order online. payment was made and have not received product or tracking number. Numerous phone calls have been made to business as well as emails and have not as yet received a response.Desired Settlement: If they arent going to ship product by the end of this week, I would like my money back.

Business

Response:

Regrettably, the order was shipped out late. We upgraded shipping to 2-day mail to help make up for delay and sent confirmation to customer in reply to their email. The order should be delivered to them shortly.

Review: I placed an order with Enjoy Art on 30 October. My card was charged immediately. It has now been 16 business days and I have not received a status of my order. I have reached out to the company via email and via phone several days and times and no one has responded to any of my order status requests. If my order is not ready, I expect a representative of the company to respond to my email or phone call and my credit card should NEVER be charged until the order has been fulfilled and shipped. Extremely poor customer service.Desired Settlement: I expect to receive my product, which I have already paid for, immediately.

Business

Response:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10317846, and find that this resolution is satisfactory to me. The shipping label for the package was created on 24 Nov, but the package itself was not shipped until 26 Nov (19 business days after initial order). I have received the package today and the quality of the item is good. Thank you for escalating this issue. You may close this complaint.

Regards,

Review: I ordered and paid for a poster from True Art Works back on May 13. It has been more than 10 business days since and I have not received my poster. I have tried to send them emails and I have left voice messages on their customer service number but I have not heard back from them.Desired Settlement: I want them to either resend the poster or refund my money immediately.

I followed up with Enjoy Art regarding an order I thought was late. They gently reminded me of statement on their website that says it takes a minimum of 10 business days to process and ship an order. Enjoy Art assured me of an approximate ship date, and I received the order within 15 business days of when I ordered it. The wood plaques I ordered arrived in tact and were as lovely as I imagined they would be. I believe the negative delivery complaints filed with the Revdex.com are from people like me who also missed the statement about orders not processing/shipping for at least 10 business days.

Review: I placed an order with said company on the 22nd of January. My credit card has been charged with no notification of shipment. I have attempted to call their provided phone number multiple of times, at different times of the day, with only an answering machine. No return calls were made to me after leaving multiple messages. I have also emailed said company multiple times with no response.Desired Settlement: I would appreciate a full refund

Business

Response:

This item was temp out of stock and was shipped out late. Because it was late, we upgraded the shipping to 2 day mail and the item should be delivered tomorrow or Monday. We regret that the order shipped out late and that, because we are currently understaffed, no one got back to him sooner. We have since replied to his email correspondence and provided shipping info.

Review: I have talked to both Nathan and Jenny about getting a refund, which they agreed to do. The refund has never shown up. I have called and left messages, which were never returned, and sent a response to their email that since the poster was not currently available, I would get a refund. I want my money back. They agreed that they would send it, but, after nearly 3 months, this has not been done.Desired Settlement: See Complaint Text

Review: I placed an order on the internet with Joyart.com on March 23rd, 2013 - I have not received the contents. Called many times and left messages. No responses! I have email them as well with not response. Here is the email order I received:

Thank you for your order!

Order Information

Merchant: Enjoyart

Description: Enjoyart.com

Invoice Number: 10587147

Customer ID: 10587147

Billing Information BOX [redacted]

Sioux Falls, SD 57186

US

[redacted] Shipping Information

US

Shipping: US $24.95

Tax: US $0.00

Total: US $54.94

Visa

Date/Time: 23-Mar-2013 13:40:58 PDT

Transaction ID: 5[redacted]

I would appreciate anything you can do to help me with this.

This company should not be allowed to take credit cards online!Desired Settlement: I would like the contents or the money back directly. Why they don't ever call a preson back is beside me?

Business

Response:

There was a glitch or error that occurred when the customer placed their order. The price for the print without a frame was added to the cart but the item ordered showed up as a framed item. We sent the customer an email asking if they would like a full refund since the order could not be filled as shown on the invoice or if they would like to change the order to just the print. Customer has requested to change order to unframed print. We thought that the customer had already been contacted about the problem with the order and we had the order on hold until we heard back. Apparently, though, the email did not go through when it was originally drafted so we forwarded it them and they did receive it. We are sorry for the inconvenience and delay.

Consumer

Response:

Ye s I was contacted by them and I did request a refund of the difference in cost as well as the print sent to me unframed. As of now I do not see the refund on my credit card and have not received the print. It is most likely to soon to receive the print. Regarding the issue prior to me sending the complaint in: I sent 2 emails and called 3 times and left messages. They do not answer the phone ever and never called me back. I certainly let them know that I was angry and frustrated. All they had to do is call me or email me to explain. They did nothing for a month and only after the complaint was filed did they get on this. Not a trustworthy company.

A simple phone call in response would have taken them 1 minute. At this point I do not even trust that I will get the refund or the print. Time will tell.

Review: Order made on the 20 June and still no delivery of print.I have had one email response from the company giving me the shipping details but that was all.It took them almost 1 week to respond to my various emails.I have now emailed them again and still no response.Poor customer service and I will probably not see my order.Desired Settlement: Either delivery of my print forthwith or I will require a full refund.

Business

Response:

This order was shipped out on July 9th via the USPS Air Mail label receipt LJ15[redacted]44US .