Ennis Fine Furniture

I purchased a [redacted] Selectional Sofa with two reclining units from Ennis on 8/22/14. The units are supposed to recline on a rechargeable battery. I also purchased two "rechargeable batteries" for $600 each, total $1200. A sofa was on the floor and the salesperson demonstrated it to me. I went to the [redacted] website and verified that the battery is advertised as rechargeable. I purchased the sofa because I do not have an electrical outlet where the furniture is placed and do not want to have an electrical cord stretched out on my living room floor. The sofa was delivered about two weeks ago and it does not work unless it is plugged into an electrical outlet. I have requested assistance from [redacted] on several occasions and he advises he doesn't know how to charge the batteries and no one from the factory returns his calls. He has sent one his employees to my house twice, who doesn't know anything about the batteries either and he has been unable to get them to work without being plugged into an electrical outlet. I think I have waited long enough for him to resolve this matter.Order_Number:[redacted]Desired SettlementIdeally, I would like what I ordered. An electric recliner that runs on a battery. If that is not possible, I would like a refund. I would not have purchased the sofa if it required being plugged into an electrical outlet. I would settle for the store paying the cost of an electrician to install a floor plug.Business Response we have given this customer A+ service and all problems have been taken care of. check with customer to confirm all is good and a complaint to the Revdex.com was not necessary. thank you .[redacted] ...contact me if additional information is needed