Enoch Electric, LLC

Although there is nothing explicitly about this complaint it's incomplete I think it's fair to get an exact list of events [redacted] called our office the week of 01/22/ He said his home had been vandalized and the copper was stolen out of the meter base He said he called Encore for help and they came out and took his meter base and said he needed to call an electrician to repair [redacted] spoke with our lead estimator, *** [redacted] told [redacted] because Encore had taken the meter base a permit would need to be pulled with the city of FW, the repairs would need to be done and then the city of FW would need to inspect the repairs and release the permit [redacted] said unfortunately the permit fee we charge is almost as much as the amount we would be charging for repairs (~$500) [redacted] then asked [redacted] how he found us and he said the Revdex.com [redacted] encouraged [redacted] to get 2nd opinions and/or call the city to verify that permits would need to be pulled [redacted] declined and instead opted to schedule the work We went out the following day and after inspecting the job initially went to the supply house to buy the wire, weatherhead, etc to repair the service He was handed an invoice for the time the electrician spent on the job (which did not include his initial inspection/purchasing) Afterwards he was invoiced for essentially exactly what he was quoted over the phone $for the permit and $for the repairs (labor and materials) [redacted] called and disputed the charges He said the job was done faster than we anticipated by [redacted] and should be less expensive He then disputed what we charge for our permitting and asked to see the receipts of permit fees/registration payments [redacted] told [redacted] that our permit fee was clearly communicated beforehand and is in line with industry but is not reflective of cost of registration and permitting It's a charge that reflects the time it takes to pull the permit, scheduling the inspection, as well as having a masters license (our master electrician is obviously paid which allows us to operate as contractors) At this point we became suspicious that he was reaching to minimize his bill Nevertheless, in hopes it would aid in customer service and minimize any conflict we agreed to discount the labor from $to $ This reflected a 30% lower bill than what he had been quoted over the phone We scheduled the inspection with the city and the inspection passed We called [redacted] to collect payment and he did not answer Since then we've called [redacted] times, sent e-mails, and text messages No response Then he submits this Revdex.com complaint The discouraging part of this is that the bill he was quoted was fair, clearly communicated with him beforehand, and he was encouraged to get 2nd opinions It's possible [redacted] is so angry that his house was vandalized that he's taking it out on us, the electrician he hired, to vent his frustration Or, perhaps, he intended from the beginning to use the Revdex.com as leverage to dispute the charges It's hard not to speculate but the whole thing feels very wrong Hopefully the Revdex.com will not remove this from our response because this is the most important thing I want to share We believe God created man in his image and we believe God so loved his creation (US) that he sent his son, Jesus Christ, from heaven to earth to live a perfect life and ultimately die at our hands (man's hands) in order to serve as an ultimate sacrifice for our sins In light of this we believe all of us are in need of this forgiveness God provides if we accept Jesus' sacrifice [redacted] , deep down I believe you know you're cheating us However, we recognize that we have been forgiven for many sins also and so we choose to forgive you for yours We aren't a wealthy company so it hurts in the rare times when someone does cheat us However, God is our ultimate provider and believe he will continue to do so You can keep the money If, by chance, you have a change of heart and feel what you did is wrong we would like to ask you to instead of paying us come visit our church, Watermark It's a church that we believe loves people, will love you and your wife, and give you an opportunity to love others You will die one day, maybe soon Please do everything you can to be prepared for what comes after

Although there is nothing explicitly false about this complaint it's incomplete.  I think it's fair to get an exact list of events. [redacted] called our office the week of 01/22/17.  He said his home had been vandalized and the copper was stolen out of the meter base. ...

He said he called Encore for help and they came out and took his meter base and said he needed to call an electrician to repair.  [redacted] spoke with our lead estimator, [redacted].  [redacted] told [redacted] because Encore had taken the meter base a permit would need to be pulled with the city of FW, the repairs would need to be done and then the city of FW would need to inspect the repairs and release the permit.  [redacted] said unfortunately the permit fee we charge is almost as much as the amount we would be charging for repairs (~$500).  [redacted] then asked [redacted] how he found us and he said the Revdex.com.  [redacted] encouraged [redacted] to get 2nd opinions and/or call the city to verify that permits would need to be pulled.  [redacted] declined and instead opted to schedule the work.  We went out the following day and after inspecting the job initially went to the supply house to buy the wire, weatherhead, etc to repair the service.  He was handed an invoice for the time the electrician spent on the job (which did not include his initial inspection/purchasing).  Afterwards he was invoiced for essentially exactly what he was quoted over the phone $400 for the permit and $550 for the repairs (labor and materials).  [redacted] called and disputed the charges.  He said the job was done faster than we anticipated by [redacted] and should be less expensive.  He then disputed what we charge for our permitting and asked to see the receipts of permit fees/registration payments.  [redacted] told [redacted] that our permit fee was clearly communicated beforehand and is in line with industry but is not reflective of cost of registration and permitting.  It's a charge that reflects the time it takes to pull the permit, scheduling the inspection, as well as having a masters license (our master electrician is obviously paid which allows us to operate as contractors).   At this point we became suspicious that he was reaching to minimize his bill.  Nevertheless, in hopes it would aid in customer service and minimize any conflict we agreed to discount the labor from $550 to $350.  This reflected a 30% lower bill than what he had been quoted over the phone.  We scheduled the inspection with the city and the inspection passed.  We called [redacted] to collect payment and he did not answer.  Since then we've called [redacted] 4 times, sent e-mails, and text messages.  No response.  Then he submits this Revdex.com complaint.  The discouraging part of this is that the bill he was quoted was fair, clearly communicated with him beforehand, and he was encouraged to get 2nd opinions.  It's possible [redacted] is so angry that his house was vandalized that he's taking it out on us, the electrician he hired, to vent his frustration.  Or, perhaps, he intended from the beginning to use the Revdex.com as leverage to dispute the charges.  It's hard not to speculate but the whole thing feels very wrong.  Hopefully the Revdex.com will not remove this from our response because this is the most important thing I want to share.  We believe God created man in his image and we believe God so loved his creation (US) that he sent his son, Jesus Christ, from heaven to earth to live a perfect life and ultimately die at our hands (man's hands) in order to serve as an ultimate sacrifice for our sins.   In light of this we believe all of us are in need of this forgiveness God provides if we accept Jesus' sacrifice.  [redacted], deep down I believe you know you're cheating us.  However, we recognize that we have been forgiven for many sins also and so we choose to forgive you for yours.  We aren't a wealthy company so it hurts in the rare times when someone does cheat us.  However, God is our ultimate provider and believe he will continue to do so.  You can keep the money.  If, by chance, you have a change of heart and feel what you did is wrong we would like to ask you to instead of paying us come visit our church, Watermark.  It's a church that we believe loves people, will love you and your wife, and give you an opportunity to love others.  You will die one day, maybe soon.   Please do everything you can to be prepared for what comes after.