Enos Home Oxygen Therapy

Initial Business Response / [redacted] (1000, 8, 2016/04/05) */ Over the course of the past months we have been at your home at least times trying to resolve this issue for you and your familyThe fact remains that the leak that you have is the same leak you had prior to us doing the roofsWe believe that it is something other than the new roof membranes we installedWe asked to please let us apply a tarp over the new roof we installed so if it rains and it leaks we know it cannot be the new roofBut that is not an option you are willing to considerWe are not going anywhere and it is our goal and hope that you will allow us the opportunity to access the property to determine exactly where this water is coming from Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not being truthful in there responseThey caused 99% of the water issues in my homeAfter months of there trial and error they cannot resolve thisThe owners said a new company would come out and tryThey were taking care of it which never happenedThey are in denialThere is no mention of all the interior damage they have caused.I will not allow them to continue to put there head in the sand after what they have done to my homeLegal council has been started and they claim to have a XXXXXXX insurance bond but never showed it or contacted themThe roof was pitched the wrong way from the get goThis is after I warned the owners and the foreman of what they were doingI will NOT live with this standing water in front of my kids room nor the mold nor the continued damage from a company that will not admit to its errorsYou can see they were out timesAfter they left each time after running hoses my home leaked for days after thatHow much is my family suppose to takeMy wife is on medications from the mold and her asthmaI have several people whom had seen what happened to the home after they put this roof onI am insulted this person would insinuate this was like this before they came which shows you the character of this company Final Business Response / [redacted] (4000, 14, 2016/04/20) */ [redacted] Roofing is trying to be as fair as possible to both parties by offering to figure out the customers issues which in our professional opinion is not related to the roofing work we have completedThe customer has not accepted our offerWe will continue to try and work out a solution Final Consumer Response / [redacted] (4200, 18, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will attempt to work out a solution with respondentThere opinion that my water issue was not a direct result of there installation has already been disputed by [redacted] who is a licensed adjuster whom I hiredThis is crazy.I went to a little issue to a full blown disaster and this company continues to try to tell me this is something not of there doingI feel I am in the twilight ZoneI told [redacted] to call [redacted] so we could get this resolved.and to contact his insurance companyIf it was not there doing they would have noted thatMr [redacted] chose to argue with me and my family we were imagining all the water pouring around us and it was no fault of his companyI will contact MrSchoenman and instruct him to talk to Mr [redacted] I suggest Mr [redacted] call Mr [redacted] He has and has had his number

we defer to Revdex.com for a mediated solution

The pricing we charge is set by the insurance company, not usThe charges are reflective of their fee schedule, and her deductible, not by anything we set

We are licensed to sterilize mattress and follow a very specific sanitization process, and it is not possible for a mattress to be distributed with urine in it when mattresses are returned to warehouse, they go through a multi step process that involves disinfectants, multi point visual inspections, as well as a drying stage they are then stored in a dry non air conditioned warehouse the customer had the mattress for a month before reporting an issue when we became aware of the complaint and the accusation of urine, we immediately sent a staff member to investigate he noted the stain on the mattress, which was reported to him as having been from bleach they used to try to clean He reported no urine, but rather that it appeared the gel had a possible leak and a strong chemical smell We brought the mattress back to our warehouse, where it was analyzed by the repair staff They again found no evidence of urine, nor were they even able to identify a leak in the gelthere was no stain in the mattress from any leak he was unable to identify any cause of odor or fluid stemming from the mattress Our general manager reached out and offered to pay for either a cleaning or pay towards a new mattressa professional mattress cleaner was senthe treated the area for any odors, but was unable to remove the stain in trying to communicate with the customer, and in seeing her previous reviews of other companies, it seems as if she has a history of aggressively negative reviews and feedback We admit zero fault in this, and have attempted to work with her to rectify this situation we are opposed to paying full replacement value for a mattress that couldn't have been damaged through our equipment, and is more likely a result of something in her home environment, but we are open to a mediated solution through Revdex.com