eNotes.com

Hello! This free trial was cancelled after our free trial Customers have hours to cancel if they do not wish to be charged This is stated very clearly at the time of the order and in our email confirmation Also, the refund policy is stated on our website and in the email confirmation I don't think our email was rude and I will attach the correspondence for you along with the refund policy Also, we refunded the customer 50% of the charge which is also party of our refund policy Hello, I was unaware that my membership would renew automaticallyI cancelled the membershipCan you please refund the USD? eNotes Support Apr (days ago)to [redacted] Hello,Thank you for contacting eNotes We are not able to process refunds for free trials that are cancelled after hours and I apologize for the trouble Please feel free to check our our refund policy at this link:https://www.enotes.com/jax/index.php/faq/faq_controller?eventHandler=view&f...⇄ [redacted] Please let us know if you have any questions and I hope that you have a good day.Regards,eNotes Support [redacted] Apr (days ago)to me Hello, Please forward this to a supervisor and have him/her respond back to me I received no email letting me know that I would be charged automatically after the free trialI'm asking you to please refund the amount as this was not authorized by meI have not even accessed the service since the free trial ended so please be reasonable on this and I will be as well If not resolved, I will be issuing a chargeback from my bank/ dispute the charge with PayPalAs well, I will be filing a complaint with the Revdex.com and leaving reviews on every site in which I see your site mentionedMy bank has agreed to issue the chargeback if you refuse the refund, so please just make this easy on everyoneI mean, I didn't even use your service Thanks, [redacted] eNotes Support Apr (days ago)to [redacted] Hi [redacted] ,Thank you for your messageAs per our refund policy, we can refund you 50% of the cost or you can dispute the charge with your bank Please let us know how you would like to proceed.Regards,MikeCustomer Service Manger [redacted] Apr (days ago)to me Please refund 50% Sent from my iPhoneeNotes Support Apr (days ago)to [redacted] Hello,Thank you for your messageIt looks like PayPal put a hold on the funds so the refund is being declined Maybe they can refund you the full amount? What is your refund policy?Refunds are handled on a case-by-case basisAs a policy, eNotes does not offer refunds in the following circumstances: Users who forget to cancel a free trial or subscription A user has direct control over cancellation, and can do so directly from their account pageThe terms of a free trial, and instructions on cancellation, are clearly indicated on the order confirmation page and order email receiptNotwithstanding this policy, in the case of a free trial that is not cancelled before converting to a subscription, eNotes offers a two day grace period in which the company will refund 50% of the amount chargedThe user must contact support within two days of the time the free trial converted to a subscriptionUsers who indicate they did not find material they were looking forBecause we display a significant amount of content as a preview, and also indicate word counts of material behind the paywall, the user bears the responsibility of determining whether the information will be pertinent to their research before buyingMoreover, a user can see all content with a free trial, and cancel within the hour period to avoid being chargedUsers who start a free trial, cancel, and then purchase a subscription under the impression the subscription was another free trial A user is allowed only one free trial, and eNotes will not offer a refund in instances where the user subsequently purchases a subscriptioneNotes strives to achieve 100% customer satisfaction, but the above policy is in place due to the nature of the internet, where content can be easily copied or downloaded in a very short period of time.Remember, you can always cancel your subscription from your account page

Complaint: [redacted] @live.comSincerely, [redacted] ***

Hello,Thank you for contacting eNotesWe are not able to process refunds for trials that are cancelled after the trial period has expired and to accounts where materials have been downloaded from the websiteThe following study guides were downloaded by the user from our website: Pdf in Business on Feb 26, at 02:53:Pdf in Corporate Social Responsibility on Feb 26, at 03:17:55Sorry for any inconveniencePlease feel free to check out our refund policy at this link:https://www.enotes.com/jax/index.php/faq/faq_controller?eventHandler=view&f...⇄ [redacted] Please let us know if you have any questions and I hope that you have a good dayRegards,eNotes Support

Complaint: [redacted] I am rejecting this response because: That is a complete lieI signed up for a trial period and cancelled before the period was up, and I was still chargedeNotes, you are clearly a crooked company who cares absolutely nothing about fair practices

According to our records, this charge was successfully voided on 3-26-so the customer was not charged

Hello,We would be happy to look into this issue but that is not our order number and I was unable to find an email address attached to the email address on this account Please follow up with the following information:Alternate EmailOrder IdLast digits of the credit cardThanks!

Hi ***,
Thank you for contacting eNotesOur records show that your PayPal account was refunded $on November 5,
Are you not seeing the refund in your PayPal account under ***@hotmail.com?
Also, please note that your trial was ordered on November 3, 22:25:UTC and it converted hours later on November 5, 2015 11:38:UTC because it was not successfully canceled.
Your eNotes account has also been disabled and canceled so you will not be re-billed and as noted above you have been refunded $to your PayPal account.
Regards,
eNotes Support

Your trial subscription has been successfully canceled and the pending authorization charge has been voided so you will not be billedPlease note, however, that it may take a few days for this charge to drop off of your bank statement depending on the policy of your bank

You can just have the customer email us at [email protected] and we will take care of it.

Hello,We would be happy to look into this issue but that is not our order number and I was unable to find an email address attached to the email address on this account.  Please follow up with the following information:Alternate EmailOrder IdLast 4 digits of the credit cardThanks!

According to our records, this charge was successfully voided on 3-26-15 so the customer was not charged.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello, I've received a refund from Enotes. Thanks

Hello,Thank you for contacting eNotes. We are not able to process refunds for trials that are cancelled after the trial period has expired and to accounts where materials have been downloaded from the website. The following study guides were downloaded by the user from our website: Pdf...

in Business on Feb 26, 2017 at 02:53:44 Pdf in Corporate Social Responsibility on Feb 26, 2017 at 03:17:55Sorry for any inconvenience. Please feel free to check out our refund policy at this link:https://www.enotes.com/jax/index.php/faq/faq_controller?eventHandler=view&a...⇄ let us know if you have any questions and I hope that you have a good day. Regards,eNotes Support

Hello! This free trial was cancelled after our 48 free trial.  Customers have 48 hours to cancel if they do not wish to be charged.  This is stated very clearly at the time of the order and in our email confirmation.  Also, the refund policy is stated on our website and in the...

email confirmation.  I don't think our email was rude and I will attach the correspondence for you along with the refund policy.  Also, we refunded the customer 50% of the charge which is also party of our refund policy.   Hello, I was unaware that my membership would renew automatically. I cancelled the membership. Can you please refund the 99.00 USD? eNotes Support <[email protected]> Apr 8 (3 days ago)to [redacted] Hello,Thank you for contacting eNotes.  We are not able to process refunds for free trials that are cancelled after 48 hours and I apologize for the trouble.  Please feel free to check our our refund policy at this link:https://www.enotes.com/jax/index.php/faq/faq_controller?eventHandler=view&a...⇄ let us know if you have any questions and I hope that you have a good day.Regards,eNotes Support[redacted] Apr 8 (3 days ago)to me Hello, Please forward this to a supervisor and have him/her respond back to me.  I received no email letting me know that I would be charged automatically after the free trial. I'm asking you to please refund the amount as this was not authorized by me. I have not even accessed the service since the free trial ended so please be reasonable on this and I will be as well.  If not resolved, I will be issuing a chargeback from my bank/ dispute the charge with PayPal. As well, I will be filing a complaint with the Revdex.com and leaving reviews on every site in which I see your site mentioned. My bank has agreed to issue the chargeback if you refuse the refund, so please just make this easy on everyone. I mean, I didn't even use your service.  Thanks, [redacted]
eNotes Support <[email protected]> Apr 8 (3 days ago)to [redacted] Hi [redacted],Thank you for your message. As per our refund policy, we can refund you 50% of the cost or you can dispute the charge with your bank.  Please let us know how you would like to proceed.Regards,MikeCustomer Service Manger[redacted] Apr 8 (3 days ago)to me Please refund 50% Sent from my iPhoneeNotes Support <[email protected]> Apr 8 (3 days ago)to [redacted] Hello,Thank you for your message. It looks like PayPal put a hold on the funds so the refund is being declined.  Maybe they can refund you the full amount? What is your refund policy?Refunds are handled on a case-by-case basis. As a policy, eNotes does not offer refunds in the following circumstances: Users who forget to cancel a free trial or subscription.  A user has direct control over cancellation, and can do so directly from their account page. The terms of a free trial, and instructions on cancellation, are clearly indicated on the order confirmation page and order email receipt. Notwithstanding this policy, in the case of a free trial that is not cancelled before converting to a subscription, eNotes offers a two day grace period in which the company will refund 50% of the amount charged. The user must contact support within two days of the time the free trial converted to a subscription. Users who indicate they did not find material they were looking for. Because we display a significant amount of content as a preview, and also indicate word counts of material behind the paywall, the user bears the responsibility of determining whether the information will be pertinent to their research before buying. Moreover, a user can see all content with a free trial, and cancel within the 48 hour period to avoid being charged. Users who start a free trial, cancel, and then purchase a subscription under the impression the subscription was another free trial.  A user is allowed only one free trial, and eNotes will not offer a refund in instances where the user subsequently purchases a subscription. eNotes strives to achieve 100% customer satisfaction, but the above policy is in place due to the nature of the internet, where content can be easily copied or downloaded in a very short period of time.Remember, you can always cancel your subscription from your account page.

Complaint: [redacted]@live.comSincerely,[redacted]

Hello, Thank you for your message. Our records show that the order placed was not a trial pass but rather a paid pass and therefore the customer was charged. Below is a copy of the invoice for the order stating the nature of the contract agreement. Also, the customer will not be re-billed due...

to cancelation and will have access for the time paid.Regards,eNotes Support enotes.com, Inc.1605 Boylston Ave., Suite 301Seattle, WA 98122[redacted]Order #[redacted] Bill To:([redacted])Order Items:Item: eNotes Basic (Subscription: Renews every 365 days unless cancelled.)sku: yearlyPrice: $49.99Status: cancelled (2017-04-07 04:17:54)Taxes: $0.00Total: $49.99Please note that you have purchased a subscription which will automatically renew every 365 days at $49.99 until you cancel. You can cancel anytime directly from your "My Account" page, or by simply emailing customer support at [redacted] and indicating that you wish to cancel.Order Date/Time: April 6, 2017, 5:57 amPayment Terms: Paypal Account

Please have the consumer contact us directly via email:  [redacted]@enotes.com or via phone at (206) 774-0221.

Complaint: [redacted]
I am rejecting this response because: That is a complete lie. I signed up for a trial period and cancelled before the period was up, and I was still charged. eNotes, you are clearly a crooked company who cares absolutely nothing about fair practices.

eNotes is a big joke of a company. Their refund policies are garbage! If I could give them negative stars, I would for sure. A reputable company would make exceptions to their policy due to circumstances. Stay VERY FAR AWAY!