Enrich UCC Corporation

Per Auction Admin, there is a bid retraction feature available to all sellers First, per the seller, bid retractions are only available to the auction admin Second, the bidders should be allowed to retract erroneous bids within a limited time after placing it The two step bidding process is good; however, when you place a bid of $vs$5200.00, it is easy to miss an extra "0" Per auction admin, they have no record of complaints regrading inaccurate descriptions; I sent emails to the seller and since I do not have access to my account, I do not have all of the messages Per Auction Admin, "the customer's erroneous bidding and the consequential retraction proved to be a significant liability for our owner"; however, I have requested numerous times for the seller and/or Auction Admin to state specifications regarding the "significant liability" To date, neither the seller, nor Auction Admin have been able to provide aforementioned Per Auction Admin, "all bids placed are an agreement to purchase, which the customer did not honor"; this is simply not true If my bid was retracted, then how did I fail to complete a purchase? Further, if there is a bid retraction feature available for all sellers, then the sellers and Auction Admin are obviously aware that people sometimes bid in error; I believe my bid of $vs $is an obvious error Auction Admin states that my "claim that we do not allow bidders to retract their bid is false She requested that her bid be retracted and her request was promptly completed."; however, I did not have the ability to retract my bid; rather, my bid was retracted by either the seller or Auction Admin Auction Admin provided a specific list of reasons for revoking access My access was revoked; yet, NONE of the reasons apply to me

Good afternoon [redacted], I am writing in response to complaint ID [redacted] filed against Caring Transitions. The customer is correct in that Caring Transitions Corporate Office does manage and administrate an online auction website for our several independently owned franchises throughout the...

US.  Where I think there may be some confusion is the customer’s belief that there is no feature on the site to retract bids.  A bid retraction feature is available to each of the sellers on the site and the decision to retract a bid is at the seller’s discretion. Furthermore, the site also utilizes a two-step bidding confirmation process to further protect bidders from placing erroneous bids.  The customer’s claim that Caring Transitions allows for erroneous descriptions of auctions to be posted on the site is also inaccurate.  If a complaint is submitted regarding an item/auction description, it is always promptly addressed and resolved appropriately.  However, we have no record of this customer submitting a complaint in regards to an inaccurate description on the site.  Her only complaint was that her access to our site was revoked.  Her claim that we do not allow bidders to retract their bids is false. She requested that her bid be retracted and her request was promptly completed. The customer’s erroneous bidding and the consequential retraction proved to be a significant liability for our owner; and because it is clearly stated in several areas on the site that all bids placed are an agreement to purchase, which the customer did not honor, we felt we had just cause for deactivating her account on the site. Regarding the Desired Settlement:The software already provides a method to retract bids when necessary and was implemented in the incident which led to the customer’s complaint.Auction owners are already required to describe auctions accurately and we at Corporate promptly address any disputes as neededCaring Transitions consistently strives to comply with all of the provisions of the standards of conduct and ethical treatment requirements.Reasons for revoking access:no payment on an item woncareless or erroneous bidding with no intent to paylack of response to contacts made regarding a won itemproviding invalid contact infono pick-up of an itemrefusal to pay shippingdisrespectful, obscene, or offensive behavior or language displayed at any point during the auction process  Thanks, Auction Admin[redacted]

Per Auction Admin, there is a bid retraction feature available to all sellers.  First, per the seller, bid retractions are only available to the auction admin.  Second, the bidders should be allowed to retract erroneous bids within a limited time after placing it.  The two step bidding process is good; however, when you place a bid of $52000.00 vs. $5200.00, it is easy to miss an extra "0".  Per auction admin, they have no record of complaints regrading inaccurate descriptions; I sent emails to the seller and since I do not have access to my account, I do not have all of the messages.  Per Auction Admin, "the customer's erroneous bidding and the consequential retraction proved to be a significant liability for our owner"; however, I have requested numerous times for the seller and/or Auction Admin to state specifications regarding the "significant liability".  To date, neither the seller, nor Auction Admin have been able to provide aforementioned.  Per Auction Admin, "all bids placed are an agreement to purchase, which the customer did not honor"; this is simply not true.  If my bid was retracted, then how did I fail to complete a purchase?  Further, if there is a bid retraction feature available for all sellers, then the sellers and Auction Admin are obviously aware that people sometimes bid in error; I believe my bid of $52000.00 vs $5200.00 is an obvious error.  Auction Admin states that my "claim that we do not allow bidders to retract their bid is false.  She requested that her bid be retracted and her request was promptly completed."; however, I did not have the ability to retract my bid; rather, my bid was retracted by either the seller or Auction Admin.  Auction Admin provided a specific list of reasons for revoking access.  My access was revoked; yet, NONE of the reasons apply to me.