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ENSTECH Reviews (1)

Review: I needed to get a regular sized sim card cut down to become a micro-sim, and the [redacted] store told us they did not have a card cutter, and to go to this place a few streets over. When we got there, the [redacted] guy called [redacted] told us he could do the job, but to our horror started snipping away with a pair of scissors instead of a proper tool, which would have done the job instantly with little margin of error. He took my friend's phone, inserted the card, and understandably there was no signal. He removed it, started cutting again, and reinserted the sim card. There was still no phone signal, and at this point he moved about a yard back from the counter to a side table, and took the phone with him where it was out of our reach. Already uneasy about the dinky garage setup of the store, we asked to have the phone back, even if it wasn't working properly. Instead of apologizing, he demanded that we pay him anyway. We told him to just return the phone to us, and he laughed at us, and told us that he was increasing the price from $5 to $30. Desperate, we told him we would contact the police if he would not return our property, and he just challenged us to do so. After calling the cops and waiting for them to arrive, he taunted us and threatened to further increase the fee and charge us $100 to get our phone back.

When the police officer arrived, he told the cop that he "increased the fee from $5 to $30 because they disrespected me". Although the officer told him he could not do that, Tran then claimed that he usually charged $20, when he had told us as well as the cop that he had increased the fee from $5. The officer told us to just pay the $20 because there was nothing he could do, and to take a photo of the guy's ID to lodge a report through other channels.Desired Settlement: For this guy to stop ripping people off, and to run an honest business.

Business

Response:

Another day with pain customer. I will start by saying I don't know why people expect service for free, well at that day this customer was sent by [redacted] store at [redacted], they for sure know what kind of customer service we give to their customers and we have been working with them for the past three years with no problem, so this customer walked in to the store and asked to get Sim card to be trimmed to be a micro Sim so it can fit to iPhone 4, honestly speaking I have done that more that thousand times and its like feeding my self with spoon, well they start saying why are you cutting my Sim with pair of scissors and I told them not to worry about it and I know what I'm doing, then they told me to give the phone back to them. at that point the service was done and the phone was working and I told them to pay. they said no we don't pay for this service because you didn't use the right equipment to cut the Sim. I have told them the same thing, I have done this more that thousand times and they still want it to be free, then I refused to give them the Sim and then they called a police. Waited and police came listened to both stories and police told them to pay for it and leave. which exactly what they did. that was the whole story. Thank you so much for reading.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

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Description: Online Social Media/Networking

Address: 508 K Street, N.W., Washington, District of Columbia, United States, 20001

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