Dear Revdex.com, This email is to follow up from a concern of [redacted] and the purchase of her Brother CS6000i unit We do apologize for any miscommunication on our advertisement for the CS6000i However we clearly state that a “Hard protective case” is included This is also mentioned on link [redacted] [redacted] included We do not mention anywhere on both our authorized web page [redacted] I under specification that “Hard Carrying Case” is included or available for purchase As we do not manufacture a “Hard Carrying Case” or any type of carrying case for this CS6000i The “Hard protective case” that is included with this machine is to be placed over the machine to protect the unit from any type of dust particles or anything else from getting into the machine which could cause damage.Again we do apologize for any confusion this might have caused [redacted] during her purchase and will forward her information to our marketing department as customer feedback, to help future marketing concepts Please let me know if you have any further questions or concerns [redacted] Customer Relations [redacted] [email protected] International
Dear Revdex.com: This letter is in response to [redacted] , BetterBusiness Bureau complaint, case number [redacted] and his Brother TNtonercartridgeIn response to [redacted] concern regarding the yield ofhis genuine Brother TNtoner cartridges, his cartridge will printapproximate 2,pages Aor Letter-sized single-sided pages Approxcartridge yield is declared inaccordance with ISO/IEC (Letter/A4) with 5% coverage being applied toeach print out., which is the industry standard Please be aware that the amount of toner usedvaries according to what is printed on the page and the print densitysetting Changing the print densitysetting for lighter or darker printing, will change the amount of toner used If the coverage being applied is at 10% coverage, then this will reduce theapproximate page count in half to 1,pagesWe hope this explanation helps the approximate page countsof a TNBrother toner cartridge Sincerely, Customer RelationsBrother International
Complaint: [redacted] I am rejecting this response because: My original printer began to act up after the day return period to return the product to [redacted] Therefore, my only option was to go through Brother They OFFERED to send me an upgraded machine because they ACKNOWLEDGED there were issues with the previous model that had been addressed with the new releaseI did not purchase the newest printer from [redacted] , it came directly from BrotherTherefore, they should not have a problem assisting me with my requestIf they continue to offer the same resolution of the same printer this issue will never be resolvedAnd the technician that contacted me showed me how to get the missing text to print "as a work around"This DID NOT resolve the issueThe tech also told me that the newest printer prints slower and with less quality by design to address ink consumption complainsI did not have these problems with my previous printerBrother, and Mr [redacted] , are in no way standing behind their productJust looking at the attachment sent by Mr [redacted] , I can tell it was scanned in on a Brother computerCrooked and blurry, and they expect me to be satisfied with that quality in my business? Not happening Regards, [redacted]
Dear [redacted] ***,I have discussed your concerns with ***, in our customer supportThere might have been some miscommunication with regards to processing a universal case for the CS6000iBrother does manufacture a universal case that approximately retails for $As a good will gesture, Brother will issue this at no cost to you, as a onetime accommodation However, we cannot guarantee that this case will fit perfectly with the CS6000i as this was not manufactured for this product Again, we do apologize for any inconvenience with regards to case/cover concerns when purchasing the CS6000i This case will ship today, April 22nd, and should arrive within to business days.If you have any further questions, I can be reached at [redacted] Monday thru Friday from 9:00am to 5:00pm ESTSincerely, [redacted] Customer RelationsBrother International
Dear Revdex.com, This email is to follow up from a concern of [redacted] and the purchase of her Brother CS6000i unit We do apologize for any miscommunication on our advertisement for the CS6000i However we clearly state that a “Hard protective case” is included This is also mentioned on link [redacted] [redacted] included We do not mention anywhere on both our authorized web page [redacted] I under specification that “Hard Carrying Case” is included or available for purchase As we do not manufacture a “Hard Carrying Case” or any type of carrying case for this CS6000i The “Hard protective case” that is included with this machine is to be placed over the machine to protect the unit from any type of dust particles or anything else from getting into the machine which could cause damage.Again we do apologize for any confusion this might have caused [redacted] during her purchase and will forward her information to our marketing department as customer feedback, to help future marketing concepts Please let me know if you have any further questions or concerns [redacted] Customer Relations [redacted] [email protected] International
Dear Revdex.com: This letter is in response to [redacted] , BetterBusiness Bureau complaint, case number [redacted] and his Brother TNtonercartridgeIn response to [redacted] concern regarding the yield ofhis genuine Brother TNtoner cartridges, his cartridge will printapproximate 2,pages Aor Letter-sized single-sided pages Approxcartridge yield is declared inaccordance with ISO/IEC (Letter/A4) with 5% coverage being applied toeach print out., which is the industry standard Please be aware that the amount of toner usedvaries according to what is printed on the page and the print densitysetting Changing the print densitysetting for lighter or darker printing, will change the amount of toner used If the coverage being applied is at 10% coverage, then this will reduce theapproximate page count in half to 1,pagesWe hope this explanation helps the approximate page countsof a TNBrother toner cartridge Sincerely, Customer RelationsBrother International
Complaint: [redacted] I am rejecting this response because: My original printer began to act up after the day return period to return the product to [redacted] Therefore, my only option was to go through Brother They OFFERED to send me an upgraded machine because they ACKNOWLEDGED there were issues with the previous model that had been addressed with the new releaseI did not purchase the newest printer from [redacted] , it came directly from BrotherTherefore, they should not have a problem assisting me with my requestIf they continue to offer the same resolution of the same printer this issue will never be resolvedAnd the technician that contacted me showed me how to get the missing text to print "as a work around"This DID NOT resolve the issueThe tech also told me that the newest printer prints slower and with less quality by design to address ink consumption complainsI did not have these problems with my previous printerBrother, and Mr [redacted] , are in no way standing behind their productJust looking at the attachment sent by Mr [redacted] , I can tell it was scanned in on a Brother computerCrooked and blurry, and they expect me to be satisfied with that quality in my business? Not happening Regards, [redacted]
Dear [redacted] ***,I have discussed your concerns with ***, in our customer supportThere might have been some miscommunication with regards to processing a universal case for the CS6000iBrother does manufacture a universal case that approximately retails for $As a good will gesture, Brother will issue this at no cost to you, as a onetime accommodation However, we cannot guarantee that this case will fit perfectly with the CS6000i as this was not manufactured for this product Again, we do apologize for any inconvenience with regards to case/cover concerns when purchasing the CS6000i This case will ship today, April 22nd, and should arrive within to business days.If you have any further questions, I can be reached at [redacted] Monday thru Friday from 9:00am to 5:00pm ESTSincerely, [redacted] Customer RelationsBrother International
Brother has attached our formal response along with warranty on the MFCJ462DW