HelloWe had updated the complaint (rejection of Entech response) to note that an HVAC specialist installed a capacitor on the AC to see if hooking it up again would resolve it that way- this was the last information you had [redacted] ’s warranty requirements required us to have the unit maintained a few weeks ago and that new company already tried to hookup the AC and the capacitor did not bring the draw down enough and the [redacted] still will not work as promised by Entech (this is new information for you)The new company that serviced the [redacted] stated that the existing AC will never be able to hookup with the existing generator, therefore having Entech come out to hook it up again would not workAgain, this is a new developmentThe new company also confirmed a load shed device will not fix the undersized [redacted] .I have now had three companies tell me a New AC/HVAC system will not necessarily work with the existing generator, even though [redacted] advertises it as suchThose companies are:Entech itself [redacted] The new company we used to have the [redacted] serviced; selling and servicing both HVAC and Generators None would guarantee a new HVAC/AC system will work on the existing generator.It therefore appears as though the only resolution would be a full refund of the system or an upsized [redacted] The current draw w/o HVAC running is 4amps and whole house uses 49amps with the HVAC/AC running with the installed capacitorThis [redacted] is rated at amps max only.I again reiterate that when we had called [redacted] several months ago, they indicated that Entech should have measured the draw for the AC/HVAC/house, not just assume the [redacted] would work based on the AC tonnageHad Entech done this measurement, they would have known that the [redacted] would not work and could not be sold to us [redacted] left the resolution of this matter to us with their dealer and would not intercede, thus our filing the complaint with you Thank youI definitely would like to know if and when this gets closed and what if any assistance you offer to escalate this situation with other entitiesAlso, any documents filed by us (copies of complaint, response, etc) would be appreciatedWe were locked out of the original website we filed those on for some reason
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowJoe has offered NO RESOLUTION in his replyJoe has not included information to indicate why he did not use a draw tool to measure the total amp draw of the house and each individual system as required by [redacted] (per our call with [redacted] ) in order to size the system, nor does he explain that when he was told that "ok, we will get a new ac", Joe replied that this MAY NOT FIX this issue of the generator shutting downHe was clearly told the AC must work and he admits to this in his responseHe told my son specfically that the 11kwh will work and my son can attest to this factWe did have the owner of a heating/cooling company come out with a draw tool to see if the AC was working as designed, and in fact it is drawing it's intended max lock rotor speed of amps as designed (this is only at startup), and about running of 7-amps runningThe owner of the heating cooling system clearly stated that a new system would probably not run with much less of a initial high draw for the max lock rotor speed at startup and therefore we would continue to have the same issueWe did spend more money with the heating and cooling company and had a capacitor added at his suggestion which has now lowered the max lock rotor speed to We have obtained information from [redacted] that its LRA is We now assume this capacitor may have resolved this issue if Joe Torres would return to hookup the AC circuits he unhooked during his last visitThat is our new suggested resolution Regards, [redacted] ***
HelloWe had updated the complaint (rejection of Entech response) to note that an HVAC specialist installed a capacitor on the AC to see if hooking it up again would resolve it that way- this was the last information you had [redacted] ’s warranty requirements required us to have the unit maintained a few weeks ago and that new company already tried to hookup the AC and the capacitor did not bring the draw down enough and the [redacted] still will not work as promised by Entech (this is new information for you)The new company that serviced the [redacted] stated that the existing AC will never be able to hookup with the existing generator, therefore having Entech come out to hook it up again would not workAgain, this is a new developmentThe new company also confirmed a load shed device will not fix the undersized [redacted] .I have now had three companies tell me a New AC/HVAC system will not necessarily work with the existing generator, even though [redacted] advertises it as suchThose companies are:Entech itself [redacted] The new company we used to have the [redacted] serviced; selling and servicing both HVAC and Generators None would guarantee a new HVAC/AC system will work on the existing generator.It therefore appears as though the only resolution would be a full refund of the system or an upsized [redacted] The current draw w/o HVAC running is 4amps and whole house uses 49amps with the HVAC/AC running with the installed capacitorThis [redacted] is rated at amps max only.I again reiterate that when we had called [redacted] several months ago, they indicated that Entech should have measured the draw for the AC/HVAC/house, not just assume the [redacted] would work based on the AC tonnageHad Entech done this measurement, they would have known that the [redacted] would not work and could not be sold to us [redacted] left the resolution of this matter to us with their dealer and would not intercede, thus our filing the complaint with you Thank youI definitely would like to know if and when this gets closed and what if any assistance you offer to escalate this situation with other entitiesAlso, any documents filed by us (copies of complaint, response, etc) would be appreciatedWe were locked out of the original website we filed those on for some reason
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowJoe has offered NO RESOLUTION in his replyJoe has not included information to indicate why he did not use a draw tool to measure the total amp draw of the house and each individual system as required by [redacted] (per our call with [redacted] ) in order to size the system, nor does he explain that when he was told that "ok, we will get a new ac", Joe replied that this MAY NOT FIX this issue of the generator shutting downHe was clearly told the AC must work and he admits to this in his responseHe told my son specfically that the 11kwh will work and my son can attest to this factWe did have the owner of a heating/cooling company come out with a draw tool to see if the AC was working as designed, and in fact it is drawing it's intended max lock rotor speed of amps as designed (this is only at startup), and about running of 7-amps runningThe owner of the heating cooling system clearly stated that a new system would probably not run with much less of a initial high draw for the max lock rotor speed at startup and therefore we would continue to have the same issueWe did spend more money with the heating and cooling company and had a capacitor added at his suggestion which has now lowered the max lock rotor speed to We have obtained information from [redacted] that its LRA is We now assume this capacitor may have resolved this issue if Joe Torres would return to hookup the AC circuits he unhooked during his last visitThat is our new suggested resolution Regards, [redacted] ***