Enterprise CarShare

In response to the Revdex.com complaint about advertising I had spoken to [redacted] shortly after her purchase We went over the price, and how it is $before taxes apply We were extremely apologetic that the tax was not disclosed at the time of her purchase We decided on behalf of Enterprise CarShare that we would give her a full refund for her application, and as well still keep her account open so she can take advantages of our services for the full year of membership She was happy with the outcome

From: [redacted] < [redacted] @***.com>Date: Mon, Dec 7, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @myRevdex.com.org Hello [redacted] This complaint has been resolved and I'd like to withdraw itThanks

[redacted] had a multitude of contract violatiomns during the course of this rental We touched based with her throughout the process and she neglected to cooperate with the return of the rentalThis caused us to have issues with other customrs who intended to use this vehicle We will glad return the goods left in the car and the fuel reimbursement if [redacted] will come to our store with the keys to the vehicle which we do not yet haveFour members of our team communicated with [redacted] throughout the process and all comments were consistent with her violating our contract

Please be aware that I sent [redacted] of the Revdex.com an email earlier today to inform her of the resolution of the matterThank you.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have no information that represents this is from Enterprise CarShare in Washington DC metro area

The customer received an email stating we have refunded all charges and apologize for the inconvenience There was a problem with our website and it has been corrected Thanks for bringing this to our attention

To Whom This May Concern: face="Calibri"> I am responding to the complaint that has been filed against Enterprise CarShare from a [redacted] ( [redacted] ) [redacted] had a reservation on August 7th, from 9:30am to 1:30pm Enterprise CarShare is a ‘self service program’, where members have full access 24-to the vehicles On the day in question [redacted] accessed the vehicle at 8:59am [redacted] originally paid for the original reservation time in the amount $52.51; at the end of her trip it reconciled the billing time and seen that she accessed the vehicle an hour before This was in the amount of an additional $ As far as the calls she had made to our customer service team We do apologize if she had any difficulty getting through to our call center We have indicated on our record that she had called four times Each time she was very irate and we were unable to explain what she was being charged for However without any second guessing nor educating member for the reason why she was charged We immediately refunded the member in the amount of $12.41, the same day she reached out to youMember has been refunded

Good Afternoon,Thank you for bringing this situation to our attention.We are reaching out to this customer to explain our damage policy so she understands the process Car Share members are required to do a full inspection of the vehicle prior to driving When they report the damage at that time, it relieves them of responsibility This damage was reported after driving We did have employees go to the location of the pod to research the situation and determined it could not have happened while in its' space We also opened a claim and contacted the previous two drivers who stated they did not cause the damage.If the damage was reported at the beginning of the trip, prior to driving, per our terms and conditions, the member would not have been held responsible Since the member did not report the damage prior to driving and reported after the vehicle was driven, she is being held responsible.Karen P***Group CarShare Manager

Good Afternoon,First and foremost, thank you for taking the time to address this issueI appreciate that you will no longer pursue me for the deductibleAs an FYI I have since now reported all damage I have encountered and if you check my account there is one vehicle I was placed in that has significant damage outside and inside.Again thank you very much for your assistance as I love using your service.Have a great day[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] who was previously a Mint member from was sent an email that offered a dual promoIn this email it stated he would receive a full rental day from Emerald Club (National) and a $driving credit for Enterprise CarShare He obtained this promo from an email that was sent to him in April that had expired on June [redacted] filled it out the application on July At this time, we could not honor an expired offer because it was a dual promo and we weren’t sure if Emerald Club would still honor a free day As a courtesy we offered to refund him the $application fee, offered him a free replacement card, and a $driving credit He then mentioned another promotion he came across, as we had told him he cannot combine two promotions, and as well he was already an existing memberAll promotions are for new members only We still wanted to offer this to him, but he kept refusing and said we are offering him something that was worse than his original offer After going back and forth and then offering another $driving credit bringing the total to $worth of driving credit and a refund of the $application fee, he politely declined and cancelled his membership After his claim was filed to the Revdex.com, we called him up and after apologizing we offered a $driving credit He declined In conclusion we tried our best efforts to satisfied the customer’s request

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
Please accept my thanks for acting on this so quickly which led to a speedy resolution!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The money has already appeared in my bank!
Regards,
*** ***

Spoke with customer and they received refund and do not want to be a member. The resolution is completed

Good Morning,The customer has been contacted and this issue has been resolved by crediting her the Membership Fee she was charged and set her up with a Free One Year membership.Karen P***Group CarShare MangerPhiladelphia Area

From: *** *** Date: Mon, Dec 7, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.orgHello *** ***This complaint has been
resolved and I'd like to withdraw itThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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*** *** ***My problem was resolved .***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
After making several phone calls I was not able to receive a resolution until a MsTiara D*** and Laura from their customer service departments reached out to meIt then boiled down to the lack of proper terminology and explanation of their terms and conditionsIn their terms and conditions it was not made explicit that a customer is not refunded for any additional time he/she does not use or they may be billed if they begin a rental earlier than the timeI have since suggestefd they revise their terms and conditions so their other customers will not experience the same miscommunication errorThe matter has been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please be aware that I sent [redacted] of the Revdex.com an email earlier today to inform her of the resolution of the matter. Thank you.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]