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Enterprise Chevrolet, Inc.

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Reviews Enterprise Chevrolet, Inc.

Enterprise Chevrolet, Inc. Reviews (1)

As I have never purchased a vehicle at that dealership, I can only comment on my experiences with the service department, which I have used intermittently for my 2 Chevy vehicles during the period of 2014-2016.

The service department was visited for basic, routine maintenance. On one instance, following an oil change on my vehicle, I noticed a large oil puddle on my garage floor. I've contacted the service department to inform them of the situation and they asked me to bring my vehicle back. They stated that the drain plug had not been tightened sufficiently but that I should be good to go. Though I wasn't seeking any compensation for the oil mess nor the inconvenience of a required second visit (lost time), I would have appreciated a genuine apology and perhaps an offer of some cleaning supplies for the oil stain - surely their shop could spare some absorbent material and degreaser?

This left me somewhat doubtful about the quality of service at that dealership, but despite the poorly handled situation, I figured that may have just been a mechanic's bad day.

Several months later, I took my 2 vehicles for routine oil changes and inspections over the span of a week. The first vehicle took much longer than anticipated for the basic maintenance. Took second vehicle in 2 days later for same maintenance. The oil change and inspection were completed with nothing reported as problem. In both cases, there were no inspection report for the "multi-point inspection" which is a part of the oil change package, which I found odd.

One day later, one of the vehicle experienced battery issues on start. This was surprising since there was no mention of any problems during the inspection the day prior. After lifting the plastic battery cover, it was noticed that one of the pole had extensive corrosion (1"+ of crud) built over the area. Suspicious that the battery was not inspected, I decided to look at both vehicles more thoroughly. The light dust coating was undisturbed on both cars' air filter latches telling me they were also not inspected.

Though the failed battery is clearly not the dealership's fault, the careless and negligent inspection failed to discover the problem which could have been corrected on the spot. Instead, the vehicle failed shortly after an inspection, requiring jump-starting, inconvenience and another unnecessary visit to the service department. When questioned about the failure to identify the obviously failing battery during the service inspection, the representative expressed that they were short staff and that the oil change technician probably was not as thorough with the inspections. With no offers to make the situation "right" or to take ownership of the careless inspection (which were paid for as part of the service) Enterprise Chevy service department demonstrated an unprofessional business attitude.

Having experienced two different issues at that service department and by the clear lack of desire for them to rectify problems depite having clearly expressed my disappointment, I now consider myself an "ex-customer" and will take my business somewhere else next time.

At no time was I trying to receive any compensation for the inconvenience, a mere apology with a genuine offer to do better next time would have sufficed. An offer to bring the vehicles back and have the multi point inspection properly done - despite the added inconvenience - would have made me proverbial happy customer. Enterprise Chevy, you failed at customer service!

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