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Enterprise Construction Reviews (1)

Initial Business Response /* (1000, 10, 2016/10/17) */
Mr. and Mrs. [redacted] placed their account on a weekly auto pay status. Due to multiple incidences of returned payments (due to insufficient funds) their account was past due over [redacted] Mr. [redacted] did tell me that they had applied for...

government assistance to help pay their daycare bill but I explained to him that process usually took weeks and that they would be responsible for their entire bill until they were approved and he said he understood. Mrs. [redacted] agreed to pay [redacted] on her past due bill the following Wednesday. Per our agreement, I ran the autopay for the agreed upon amount and it cleared. The next day, Mr. [redacted] called and said that they had experienced car trouble earlier in the week and now needed the money back. I explained that I could not return their money for the following reasons:
1.) I had provided childcare services and therefore had a right to be paid.
2.) Mrs. [redacted] had agreed to the payment.
I understand that they are experiencing financial difficulties, but Mrs. [redacted] signed a contract agreeing to pay her bill.
At this writing, the [redacted]'s still have a balance due of [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2016/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"1.) I had provided childcare services and therefore had a right to be paid." This may be true, but because one has an outstanding bill does not imply the right to charge my account for THAT SPECIFIC WEEK that was not authorized. ANY company that has a past due with someone stops providing services, they do not charge them without notifying them. Mrs. [redacted] DID NOT imply consent to charge the account for the week the funds came out of the account. Since there is no cooperation in this issue, the bank will make a decision in regards to this and I will report it to the Federal Consumer Financial Protection Bureau as well.
Final Business Response /* (4000, 14, 2016/10/25) */
Mrs. [redacted] signed a contract agreeing to pay her bill in full every week in advance including late fees, collection fees and legal fees incurred during the collection process. She further agreed, in writing, to allow her credit card to be charged for the full amount every week. Due to the fact that she was experiencing financial difficulties, I agreed not to charge the full [redacted] to her card and instead only ran her card for the AGREED UPON amount of [redacted] The day after the payment cleared was when the [redacted] began complaining. On THAT day Mrs. [redacted] never denied authorizing payment, she just said she needed the money back because she was broke. I reiterated that I had provided services and payment was due. In fact, they left the center owing an additional [redacted] because I tried to be kind and work with them.
Final Consumer Response /* (4200, 16, 2016/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreed upon amount was not for the corresponding week and the card was charged as a collection tool. It was the day after it cleared due to the fact [redacted] was not at the office. I contacted the place of business the moment it cleared. The bank will have to handle this matter.

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Address: 28436 Roadside Dr # 1, Agoura Hills, California, United States, 91301-2681

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