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Enterprise Contracting, Inc.

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Enterprise Contracting, Inc. Reviews (12)

Complaint: ***
I am rejecting this response (and counter-propose) because: As per our complaint, we (the Homeowners) stated that our preferred resolution to this issue would be completion of the job and our full payment of the contract. So, we would gladly pay the remaining balance if the following conditions are met:
1. Complete all of the items on the punch list mentioned in the original complaint by Friday, November to our satisfaction. Enterprise mentioned in the response that they can finish by the end of next week... Well, we have heard "next week" or "end of next week" all too often during this process, so taking that at face value means nothing anymore. We would like to set the due date of November since that is the end of next week (per their words).2. We get acknowledgement by the City of STL to us (the Homeowners) directly that the correct permits have been issued (the last item on the punch list). We will call the STL Permit office directly once Enterprise submits the correct plans. If there are any fines issued by the City of StLouis since Enterprise did not meet the Octpermit submission deadline, we (the Homeowner) will not be held financially responsible. Enterprise will pay those fines since it is not our fault they were not submitted on time.3. Any warranties that accompany the garage will still be honored moving forward, despite going through this process. Not that we are looking to do business with Enterprise in the future, but we want the peace of mind that should their be any issues that we can still rely on the warranties to be honored.If these conditions are met, we will be more than happy to pay the rest of the balance immediately. Respectfully submitted,
*** ***

Complaint: ***
I am rejecting this response because: In regards to the first substandard roof it was only caught by us the homeowner because there was no inspection by the company to make sure it was done rightThe second roof was done because the first roof wasn't done right and of course we weren't charged because it was their fault! We were told at final payment they would fill out the warranty at our homeDidn't happenI was told on the phone by *** that he filled out the warranty and would email us the numberDidn't happenI emailed *** and he said he would email to usDidn't happenI talked to *** *** on 8/and he said he was reviewing the complaint and would check into the warranty and see why we haven't received it yetHe also said for us to sleep on it and think it over as far as what kind of compensation we would need to feel better about this whole projectMy response to him was for him and the owner to think about it and let us know what they thought our compensation should be after all of the miscommunication, lies, substandard work, damage to tires (they gave us a credit), harassment from the first roofing crew, damage to roof(they put hole in roof and shingled over it), failure to bring enough material to job resulting in us going to buy material(they did refund that), no supervisor on job site on first roof-second roof there was a supervisor but he had to keep running after material so I had to be on roof to supervise while he was goneI told *** that the owner should have called an made an apology for the substandard work and all the problems that we had with their companyIt says something for a company if the owner calls and apologizes for any problems or issues with a jobAt this point an apology is meaninglessFinal payment was made 8/23/On 8/the gutter guy showed up to repair gutters and said that the company told him that we were holding final payment until he came to fix guttersWhich was another lie we had already paid them in full on the 23rd of AugustThey need to come up with a compensation amount that is fair and not an insult
Sincerely,
*** ***

This project consisted of three phases and yes the original sub-contractor on phase one did cause the damage, we responded immediately and contracted the sub-contractors insurance companyIn the mean time we at Enterprise stood by our commitment to our customers and torn down the original structure
as well as did all of the clean up and started to repair the damage all along waiting for the insurance adjuster to arriveWe rebuilt the structure and was told by county that it required 16" on center for a deck overhang verses 24" on centerWe made the appropriate drawing changes and waited on the permitIn the mean time Mr *** settled with the insurance company for the damage and then asked for us to pay even moreHe isn't out of pocket, this was the cost of doing the entire projectI asked Mr*** why he would then settle with the insurance and then ask us for even more money, seems to be double dipping for money so that his entire project would cost him nothingI too am waiting to settle with the insurance company to cover all of my labor and material that was destroyed by the sub contractor

We completed a project for Mr***The crew we had hired to complete the project did a substandard job in which here at Enterprise Contracting we stood behindWe tore off a brand new roof that was installed and re-did the entire roof for no charge (nor should there be as it was our
responsibility to stand behind the product in which we put out)Mr*** was taken care of regarding installation of a new roof and our gutter man returned to fix the problemI have contacted our warranty rep in regards to giving Mr*** his warrantyI apologize to Mr*** and he will absolutely get his warranty that he deserves

We are still finishing the projectHad men on the jobsite as of yesterday to close out the punch list in which Mr*** has detailedWe had planned on doing this all alongAs it pertains to the city, we have been in contact with them although very difficult to get the lead inspector on the phone and are working through what they need finalizedWe will be completed with the punch list by the end of the week as detailedHopefully, Mr*** is happy of the closing and of course us at Enterprise will stand behind any and all warranties upon final payment

I am trying to respond to a complaint. The homeowner rejected our response; however, in the mean time we have been in communication with the homeowner and re-roofed the problem area. Homeowner is just waiting for the next rain to see if we are good to go on the interior of the project to repair what is needed.   The Business has not responded to the consumers Rejection There is no action for you to take at this time. We will contact you when we next require your input.

I am trying to respond to a complaint. The homeowner rejected our response; however, in the mean time we have been in communication with the homeowner and re-roofed the problem area. Homeowner is just waiting for the next rain to see if we are good to go on the interior of the project to repair what is needed.

Complaint: [redacted]
I am rejecting this response because:
There was no leak in the area that leaked after they replaced the roof. They stripped all layers of old roof and did not say there was any structural damage. We have reached out to speak to the owner and he will not call us. We have property damage inside of our house as a result of the water pouring in the house. The carpet needs to be replaced and the ceiling in that area. 
Sincerely,
[redacted]

We are currently in the middle of closing out this project. An entire garage built including dealing with the inspectors done on a 7,000 1/3 down payment. We at Enterprise currently are into the project 21,000.00 and are planning to have this closed up by beginning to end of next week. Nobody would...

rather this project be closed out than us so we aren't carrying a project for 14,000.00 out of pocket. We are at a punch list stage as you see stated from the homeowner and it is very convenient that at the close out portion and all this work done that as it comes time to recoup our losses and recover 14,000 out of pocket expenses he states we could cancel the contract with no monies owed. Yes, of course he would like that. He would have a garage built for 7,000.00. Hopefully the Revdex.com can understand what the homeowner is trying to accomplish here. Companies who are not reputable  would have walked off this job after having the city issues and more piled. Here at Enterprise, as we sit are out of pocket 14,000 and continue to close this job out. Now, since this has been sent to the Revdex.com we are very concerned the homeowner has 0 intention on paying as we DO close this out and this has now made quite an awkward relationship moving forward to close out. Our desire is that we close out and get paid to recover the losses on the job. The Revdex.com is littered with contractors who take money and run away. We have done the farthest thing from that and I am sure the Revdex.com would agree that Enterprise staying on and closing this job out handled it the right way. Revdex.com would you let Mr. Homeowner know that building an entire garage for 7,000 down and staying on the job to close it out while paying 14,000 out of pocket and honoring our word is less seen from contractors than those who just take money and run. Thank you.

We were called out to install a flat roof on the homeowners property. Upon installation, the next rain brought up some leaks. We have sent the installers back out to address the issues. From what was seen, we thought the issue was addressed and should have created no future leaks. Unfortunately,...

there was still leak in which it happened over the holidays. We have since tarped the home to prevent future leaks for the interim. We have reason to believe the bow in the property that appears to be a structural issue, could be the cause of the leak. We will address the problem and issues that have risen from this and stand behind our warranty.

The homeowner did  let us know there were issues going on, but he is stating it like we don’t inspect our projects. Because we had gutters still to install which is after the roof (in order not to damage the new gutters) our quality control manager had not made it out to Mr. [redacted].  After accepting the responsibility of the first roof that needed to be replaced - (we did just that). Yes, we replaced the roof and didn't charge? That is what I stated and also acceptance of responsibility. He wanted an apology, we made it through a Revdex.com complaint response, and now he is saying it is meaningless. As of today, we are waiting for the GAF Rep to send over the warranty verification. This will happen. The credit for any damages was given based upon the homeowner agreement, and now the homeowner is stating he wants more. Never once did Enterprise ask the homeowner to go buy material nor would our production department. Our crews speak to us for any needed material. No one instructed or asked the homeowner to go buy material. What happens if I have a runner bringing down materials we have in stock at our office and warehouse. Never once did anyone in this office tell a gutter guy that a final check was being held. We do have projects deemed priority on a board which means (Final Check is to be collected OR any call back issue) this could have easily been misunderstood. So to be called a liar for a misunderstanding is ridiculous. I have already given a discount to the homeowner that was agreed. Now, he wants me to throw out a number. He pays the final payment (which he just stated) and then says pay me back? Why would you pay a final bill on something if you were just wanting it back. Total deductions and concessions we made on the project were as follow: $1,250.00 off the original contracted price and a concession of $350.00 for the tires in which he never forwarded any receipts of proof that he needed new tires and actually paid the amount. So, to state that we only gave a credit of $150.00 is not accurate. Total concession made was $1,600.00. The customer is clearly taking advantage of us and is using the good will of the Revdex.com to do so. There is also a Consumer Code of Ethics. The Revdex.com’s mission is to promote, develop and encourage an ethical marketplace. It is evident by saying the company should "throw out a number we feel he deserves". We believe standing behind our product and mistakes to make corrections and making a concession of $1600.00 that was agreed and a final check paid out was done in good faith. We will not be bullied when there was an agreement made and the homeowner paid and weeks later decides he isn't happy- and wants to apply pressure by using the Revdex.com. When mistakes were brought to our attention we corrected by replacing the roof a second time and any call back jumped on it and had a supervisor on the job site (which the homeowner liked) upon the 2nd roof going on and gave a 1600.00 concession. We consider this matter closed upon homeowner receipt of the warranty.

Complaint: [redacted]
I am rejecting this response because:This is how the 1600.00 credit breaks down.1. 1250.00 was a bid correction before the job started (because they had added a room addition which needed no fascia boards or fascia replaced). In no way was this a credit this was a bid correction.2. Enclosed are the receipts. We were never asked for them but here they are.3. The only credit was 350.00 which breaks down as follows 150.00 for tires 86.66 for 2 sheets of fir siding and 54.17 for fascia. So our credit was 59.17.4. On getting supplies the 2 guys [redacted] and [redacted] ran out of fascia and said it would be the next day before they could finish and I asked them if they wanted me to go in town to pick up what they needed and they said yes.5. Our concerns over the 59.00 discount was expressed to [redacted] on final payment.6. I am asking for a refund of 700.00 to close this case.See attached documents
Sincerely,
[redacted]

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Address: 9845 Saint Charles Rock Rd Ste 105, Saint Ann, Missouri, United States, 63074-2045

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