Enterprise Contracting Services, Inc.

From: *** *** Date: Thu, Jul 30, at 9:AMSubject: Complaint # ***To: "***" Response to Complaint # *** The owner of Enterprise Contracting Services, Inchas personally met with the client and resolved
all issues to the client’s satisfaction Construction began on July 20, with a scheduled completion date of August 21, 2015 *** ***Enterprise Contracting Services, Inc.###-###-####

Mr. Andrew R[redacted], President
Enterprise Contracting, Inc.
13944-G Willard Road
Chantilly, Virginia 20151
Re: R[redacted] Kitchen
Dear Mr. R[redacted]:
As a courtesy we are sharing with you a letter we have prepared to forward to various consumer sites as well as the Fairfax Office of Consumer Affairs and the Revdex.com. While we are saddened by its contents we feel very strongly that this experience needs to be shared.
[redacted]
“Everyone has heard at least one disaster story about how remodeling projects dragged on for months and months past the promised completion date. This will never happen when you hire us to work on your home.” Enterprise Contracting Our Guarantee
In the beginning, the Enterprise s[redacted]sman and staff were very helpful and friendly. We entered into a contract on February 22, 2016 with a start date of April 4, 2016 and a completion date of May 16, 2016. Despite what the contract stated, work was not actually started until the first week in May, 2016. Then the problems and disasters came at us. The actual completion date was November 18, 2016 with final inspection. Almost 6 months late!
Please understand that at every stage, whenever a check was due to Enterprise … it was delivered.
We were told where to go to make selections on tile, granite, etc. We went right to these places and made our selections, only in at least one instance to be blown away by the cost. Kitchen wall tile and backsplash illustrates the situation best. The price for the tile and installation came in far too high. We back did the numbers with the specifications, and could make no sense of this. Finally it was determined that the Enterprise person doing the pricing had included tiling a wall that was actually scheduled to be removed. This was just a hint of what was to come.
Well after the original start date and without any notice, Enterprise employees or contractors arrived at our house and began to tear the kitchen out. We scrambled to get things out of the kitchen as fast as we could, and, in the process, lost the location of many items … and that situation prevails to the present.
Then, after they had demolished our kitchen, they left and were not seen again for several weeks.
Prior to entering into the agreement, Enterprise sent someone to inspect and determine if there were any load bearing walls involved. They concluded no. Load bearing walls take special treatment, including installation of additional beams. So, we were quite relieved, at least until Enterprise began to remove the walls. You guessed it … both walls were load bearing. This cost several thousand additional dollars.
We had contracted for floors that matched the existing hardwood in the adjacent dining room. The flooring contractor came in, said he could not match it but would get close. It seems the existing hardwood flooring in the dining room was white oak, so, naturally the contractor installed red oak in the kitchen, not even trying to match. Solution? We were told that for another $1,500 the dining room floor could be redone to match the kitchen! Finally, after intervention by the owner of Enterprise, new floor people came and did their best to match the flooring … removing the new red oak flooring, apparently, was not in the cards. Because of the difference in the woods, the flooring does not match, but it is much closer.
Prior to the original start date, we purchased our appliances; the refrigerator, microwave, cooktop and hood, dishwasher, disposal, and the washer and dryer. We immediately provided Enterprise the specifications for each. In the end, the shelf for the microwave was too small, and did not provide ventilation; the refrigerator has absolutely no space on either side allowing for pulling out for repairs; and the stove hood was the wrong type. You would have thought in the months they had to look over this information, they would have known of these problems. HHGREGG would not take back the microwave or the hood as it had been well over five months, so we had to go back and repurchase both the microwave and stove hood. We still have the originally purchased microwave and stove hood.
Our s[redacted]sman told us Enterprise would install all the appliances. We purchased our appliances at the HHGREGG President’s s[redacted] and saved quite a bit of money. When the time came to install we were told that Enterprise would charge us $1,950 to install, excluding the stove hood and disposal which they would kindly install. We went back to HHGREGG and got installation for $600.
Electricity was a nightmare. The first electrical contractor left the job and never returned. It took Enterprise three weeks to get a new contractor. The second contractor stated that he had to redo all of the previous contractor’s work and this caused further delays, e.g., the pendant lights blocked cabinet doors and were entirely too low. They had to be moved twice.
We had a corner cabinet installed with a glass door. Looked good, except for one small problem, the door could not be opened completely because it was blocked by the hood. So, to correct it they moved the door [redacted] and placed the hinges on the right, not the left. Of course, this left the door with an ugly filled in hole where the door [redacted] had originally been located. It took Enterprise four weeks to replace the door.
Next there was the stove hood installation that had to be redone because the hole in the ceiling was way out of center with the stove top. Also, in order to accommodate the new stove hood, another hole leading to the outside for exhaust, had to be done. Their repair of this was a hard plastic cover over the removed bricks.
And, then, there was the interminable waiting. Time after time we wasted days waiting for workmen to show up … only to be told when we inquired that they got busy elsewhere. No phone calls or emails.
Perhaps the greatest weakness of Enterprise is in the area of communication with the client and apparently the subcontractors. Having your kitchen demolished without notice, then at almost every step finding yet another delay, without notice became extremely frustrating.
So, rather than an upbeat story of on time and quality work, we must relate another disaster story about interminable delays coupled with horrible communication. Needless to say, we have struck Enterprise Contracting from our list of reliable, quality contractors.
Carol and Gary R[redacted]
11[redacted] Road
Oakton, Virginia 22124
[redacted]-3374
[email protected]
December 29, 2016

From: [redacted]
sans-serif;"><[redacted]>Date: Fri, Oct 24, 2014 at 11:40 AMSubject: Complaint ID [redacted]To: [email protected]
Please close this complaint.  The company has just addressed my concern.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The owner, Andrew R[redacted], was absolutely the best person I've ever met in the construction business.   Although some of his employees didn't respond to me and did not take care of his business, he absolutely diffused the situation and gave me every concession I wanted (in writing); even to the point of cutting into his profit margin to satisfy my and take care of me.   Andy absolutely and utterly turned this around 180 degrees and bent over backwards to meet my needs and expectations.   So much so, that he and his company have pretty much completed the work in two weeks instead of one month that was planned.
If a company ever turned a customer and made them an supporter instead of a opponent; Enterprise Contracting did it!  Andrew R[redacted] cares about his business and will make it right.  He's an honest man even if some of his employees aren't as dedicated to serving his customers best interest.   I'll definitely have Enterprise Contracting back for work, but only with Andy's oversight.
Regards,
[redacted]

We called for a dishwasher service call. Our dishwasher overheated so much it cooked milk on the counter over it. The technician came out, told me it was a fire hazard and to keep it turned off by the breaker. I did that and was unable to use it. He looked at the dishwasher for less than 5 minutes. He then wrote the report that nothing was wrong with the dishwasher although he told me he was ordering new pets for it. They clearly just wanted the warranty money for a 5 minute call and didn't want to do the work. As this was a fire hazard to my family, I am shocked that a man or company would treat us this way.

Review: We contracted with Enterprise Contracting for a master bathroom remodel in 2013. The project was completed in November of 2013. During the project inspection phase we noticed that water was leaking from the bathtub down into the kitchen. We were informed by Enterprise that this issue was due to an overflow problem and that it would be repaired as well as replacing the damaged kitchen drywall. We could not see the repair as it was not accessible. Now less than 10 months later we have similar leaking from the bathtub down into the kitchen. This has occurred multiple times. We have attempted to contact Enterprise to complain about this problem and have them repair as part of our one year warranty. So far they have not replied to written emails.Desired Settlement: As part of our signed contract we feel that Enterprise needs to come back out to our house, inspect the problem, identify the needed repairs to both the bathtub, flooring upstairs, kitchen drywall and any light fixtures. Based on our contract we believe this is covered under our one year warranty.

Consumer

Response:

From: [redacted]<[redacted]>

Date: Fri, Oct 24, 2014 at 11:40 AM

Subject: Complaint ID [redacted]

To: [email protected]

Please close this complaint. The company has just addressed my concern.