Enterprise Leasing Company of Chicago, LLC Reviews (2)
Enterprise Leasing Company of Chicago, LLC Rating
Address: 8224 Wright Street, Merrillville, Indiana, United States, 46410
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Initial Business Response / [redacted] (1000, 5, 2017/08/29) */ To whom it may concern, We pride ourselves on customer service and take all customer complaints/disputes seriouslyIn this specific situation, the truck's fuel was contaminated with DEFThis can only happen with customer negligence However we cannot pin point exactly when the fuel was contaminated and what customer was at fault at that timeTherefore, we are not pursuing Mr [redacted] for the damagesI will also have the branch manager reach out to the customer to apologize and inform him he is not responsible for the damages Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to thank Enterprise for dropping the damage claimHowever, I want to assure the business that I never added DEF (Diesel Exhaust Fluid) to the truckIn fact, I had never even heard of DEF before my rental experience with this truckThe only thing I put into the fuel tank was diesel to replace the fuel used during the operation of the vehicle
Initial Business Response /* (1000, 5, 2017/08/29) */
To whom it may concern,
We pride ourselves on customer service and take all customer complaints/disputes seriously. In this specific situation, the truck's fuel was contaminated with DEF. This can only happen with customer negligence. ...
However we cannot pin point exactly when the fuel was contaminated and what customer was at fault at that time. Therefore, we are not pursuing Mr [redacted] for the damages. I will also have the branch manager reach out to the customer to apologize and inform him he is not responsible for the damages.
Initial Consumer Rebuttal /* (2000, 7, 2017/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to thank Enterprise for dropping the damage claim. However, I want to assure the business that I never added DEF (Diesel Exhaust Fluid) to the truck. In fact, I had never even heard of DEF before my rental experience with this truck. The only thing I put into the fuel tank was diesel to replace the fuel used during the operation of the vehicle.