Enterprise Leasing Company of Philadelphia

font-family: arial;">Dear Revdex.com.  Thank you for your help. 
Enterprise Auto Has dropped their claim against me.
Sincerely,
[redacted]
Complaint [redacted]

The Branch Manager attempted to contact the phone number he had on file, but the voicemail was full. An additional $58.68 has been refunded today to match the full amount of the insurance protections on this rental.

Customer has been refunded.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the determination to close the claim down. However it should had never been opened.  Let there be no misunderstanding, the employees of Enterprise at said location acted in bad faith.  Attempting to pinned down on me this incident borders in malfeasance.  The fact the the company followed up with the farce, without due diligence, is concerning.  Enterprise seems to only assume a responsible position when outside entities get involved.
Regards,
[redacted]

Hara L[redacted], Area Manager, spoke to the customer on 12/2/14.  She agreed to refund the customer $350 for the confusion on the rental rates.  Customer is happy with the resolution.

Review: I rented a car from this location on March 21, 2014, and returned it on March 23, 2014. The vehicle I rented was a red [redacted] with Mississippi plates. I provided my [redacted] card for the rental and reserved it on [redacted].com. The pick up of the car was fairly uneventful, although when we left the lot, the gentleman said someone in front of me had the same last name, which is odd, because I don't have a common name. When we returned the car on the 23rd, there was some kind of issue that required us to go inside. We went inside as asked and the gentleman fumbled around on the computer and was confused that the vehicle information didn't match. He asked if we were driving a [redacted] and I said, no, we were driving a red [redacted]. Not understanding why things didn't match, he did his best to take care of us and move things forward. He asked if I wanted to keep the rental on the credit card we had on record and my wife, [redacted], said no, she wanted to put it on her [redacted]. The [redacted] was charged and we were on our way, a little confused about what happened. Once our billing statements came in, my wife and I checked our credit card statements. My wife [redacted] was billed $44.99 for rental #[redacted]7 and my [redacted] was billed $47.87 for rental [redacted]6. When I looked at our receipt, the name on it was [redacted] and included all of his personal information. I called the rental location to report the error on or about April 6, 2014. I was forced to leave a voice mail as no one answered. I called again on April 12, 2014 as my previous call was never returned. After several attempts, someone picked up the phone. They were unable to resolve the matter and I asked for a Manager, she said none was available. I asked to hold and sat on hold for 30 minutes, until they finally disconnected me. I called back and left a message that I was going to Revdex.com, leaving my number so the could try to resolve the matter. No one has called.Desired Settlement: I would like my [redacted] and my wife's [redacted] credited back the money that was charged and I would like five free weekend rentals. This has been very frustrating and upsetting. Another man's personal information was compromised. He needs to be notified, so he can take what ever action is required. I have no idea what happened with my personal information. Who rented a car under my name. How much risk I am in by the compromise. It worries me very much.

Consumer

Response:

Thank you for your response. I have also attached the receipt given at the rental agency showing the person who's name the car was rented under and given to me. I forgot to mention that after I returned home, Enterprise called me and asked me to bring the car back. I dropped it off several days before, so that was a little scary too. I also wonder who rented a car under my name and what did they do with my personal information. As of today, I still have not heard from the rental company. Thank you for your help. [redacted]

Business

Response:

[redacted], Area Mgr, has spoken with the customer and agreed to refund the cost of the rental along with given the customer 2 free weekend rentals. The customer is satisfied with the resolution.

Review: Location: Philadelphia International Air Port, 8800 Essington Ave, Philadelphia, PA

On October 4, 2012 I rented a Toyota Camry from Enterprise Rent-A-Car through [redacted] at their Philadelphia, PA airport location, reservation # [redacted].The purpose of the trip was a reunion with friends from high school at the New Jersey shore. I experienced no issues with the car on the 4th & 5th. On the 6th while driving down the road I heard a rubbing sound and pulled over. I did not hit any objects on the road. The liner under the front bumper and wheel well had come loose and was rubbing on the wheel. Photos of the vehicle taken by Enterprise show that the front of the car is in perfect condition. I tried to temporarily fix the issue so I could return to where I was staying. After several stops I made it back to where I was staying. I contacted Enterprise and they sent out a tow truck to retrieve the vehicle. In order to get a replacement vehicle I had to leave the reunion and ride in the tow truck to Atlantic City. Waiting for the tow truck, the ride to AC & return ruined the night.My contention is that Enterprise rented a vehicle to me that was not in top working order. I have since received a claim telling me I have a balance due of $1,091.05, Claim # [redacted]. I was the customer who was inconvenienced and now I am the customer that Enterprise is trying to victimize.

Account_Number: Claim # [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The Claim be dropped

Business

Response:

We are reading this complaint for the first time today and I have forward to the Controller of the South Jersey region of Enterprise, I expect to have a reply today regarding the specfics of your complaint and rental. thank you for informing us of this concern.

Review: On May 27, I went to the office to rent a car, they did not have the car and waited there for more than an hour. Suddenly the girl who worked there told me let's go to another office because they have the car. I did not know how far the office was, it took around 20 minutes drive to another county where I had no idea how to come back. I took that car and went home. The next day in I started the car to go to work and a was feeling a bad smell. I called the office and explained that something smells and they told me to come back to exchange it with another car. I went there and there was no car available. They told me someone is coming and dropping a car. I waited there for another hour and someone comes with an SUV [redacted], and they told me you will be fine with this. He prepared the papers and took me to the car quickly check, telling me everything looks good. I pointed him a scratch on the rear of the car, he told me good eyes, that's nothing its tiny, not a big deal, you are good to go. I left believing him everything was good.I returned the car on Monday, June 16. I went to the office someone else was in the office waiting me. He went out to check the car and told me there is a scratch on the rear of the car, we have to charge you for that and will go thru your insurance policy. I explained to him that scratch was there since I got the car, he looked with open eyes at me saying,there is nothing in the paper, goodbuy. I was shocked, the person who gave me the car was there and was ignoring me at the whole time. He pretended like he never see me before. I was looking at both of them thinking, is this a joke, how could something like this happens. At the mean time someone else took the car away quickly. I asked him why are moving the car. He said it will be parked somewhere, and I said to him don't move the car I need to take pictures of it. He did not care what I was saying he handled me the papers to sign for the case of the accident. I was shocked again, said this is not true, I left angryDesired Settlement: They charge me $500 in my credit card, without my permision and they open a claim with my insurance company.I want this charges back and the claim closed. I will do whatever it can to protect my rights and will go thru every investigation to see how many people have gone thru this situation with Entreprise Rent a Car company.I have called the headquarters and make the complain and waited 5 days and no one has responded to me so far. Next step it has to be [redacted] New: note: I have more to write

Business

Response:

Good Evening!

Review: I had filed a complaint 2 months ago with Enterprise Leasing, [redacted], Pa. Manager called and said he would waive the 216.60 I owed them for an extra insurance policy I agreed to. I would not get refunded the 300. I already had paid. I was not happy but wanted to be done with this and agreed. Suggesting that they make their unnecessary extra insurance a clearer policy. Yesterday I was contacted by a collection agency for the 216.60. I am completely disgusted they are not reputable.Desired Settlement: Do as they promised and waive the 216.60.

Business

Response:

Good morning!

At Enterprise Rent A Car we place great emphasis on customer service and we appreciate the feedback submitted by [redacted] in regards to her experience at our [redacted] location.

Upon receiving this complaint our Area Manager reviewed the file with his Branch Manager. As a result of their discussion we have written off the balance in question of $216.60. All attempted collections of this balance will cease immediately as all parties have been advised that we are not holding [redacted] responsible.

Based on our write off of the balance in question and our stance that [redacted] holds no responsibility we consider this issues resolved. Should [redacted] have any further questions about this she can contact me directly. Again we appreciate her feedback as we place great value on exceeding our customers expectations. As such we would welcome the opportunity to handle any of [redacted]'s future transportation needs.

Regards,

Paul S[redacted], Regional Controller

###-###-####

Review: Dear Enterprise Rent-A-Car.

This letter is to complain about service I recently received from your [redacted] Airport location.

I have faithfully used Enterprise many times over the last 5 years. Renting vehicles roughly 6-10 times a year when visiting the area from my home in Florida. Often times when reviewing car rental rates, I normally find rates more competitive than Enterprise. Though I opt to pay higher rates for Enterprise service due to the normally friendly service I experience at the location.

Unfortunately during my last rental experience I had a very poor customer service experience. Possibly due to representatives who do not seem to embrace your understanding that consumers have many choices when selecting a car rental company. Though it is the service that makes the customer keep coming back, or refer their friends, family and business associates to Enterprise. Without this type of customer loyalty, companies report losses, lay off workers and close locations. These are simple facts of business.

My last rental from your [redacted] location was picked up on 7/31 and dropped off on 8/3. I had rented a [redacted]. Upon returning the representative asked me to pay $45 over the cost of my pre-arranged rental price. When I questioned it, she didn’t seem to have an answer and got a manager for me. A young, [redacted]-American gentlemen came over to me after about 10 minutes of waiting. He explained that because I was returning the car a few hours late (which was due to a unforeseen delayed flight). That I was being charged another full day of rental. I was unhappy about this, though inquired as to why I was being charged another $45, when my daily fee was only $21. He said I had to pay another full day of administrative fees which were not explained to me. I asked to take off the fees and I would just pay the full day, although unhappy for being penalized such a large fee for a few hours of use. The manager I spoke to told me there was nothing he could do. And had an arrogant attitude to his voice, seeming just to want to get rid of me. I told him that if Enterprise couldn’t see their way to waiving $24 worth of fees that I would consider not using them in the future. He said “Ok:” and walked away, seeming not to care about whether I remained a faithful, long-time customer or not.

Upon arriving at home on 8/3 I realized I had left my keys to my wife’s car, and keys to my office in the vehicle. I contacted the [redacted] location on 8/4 and after being on hold several times for an extended period. I spoke to a female representative who asked me for my name and address and said she was going to send them to me.

On Friday of last week 8/8, I called and spoke to the same manager who was rude and apathetic with me when I was at the location. Inquiring to where my keys where, if they were sent [redacted] as it was explained they were, where was the tracking number? The manager told me he had no way of looking it up and it would have to wait until Monday. Once again he was rude, arrogant and not interested in helping me. I asked to have a manager contact me regarding the situations had/was experiencing. He said he would e-mail one to contact me, though none were available.

Today 8/11 when I had not heard back yet or received my keys, I called for the 3rd time and spoke to a female representative who put me on hold an excess of 30 minutes looking around for who sent me the keys, and checking a log book which supposedly has the names and dates of items sent to customers who left them in vehicles. Interesting that this log exists when the manager I spoke to before told me “there was no way to look up tracking for items sent to customers from the lost and found”. Finally after being unable to help me, the manager I spoke to on the phone who I believed was named David, refused to give me the tracking number to my shipment, the name of the representative who mailed them, and the name of the representative who I had spoken too prior to him.

This is a clear cut case of retaliation for me asking for the administrative fees to be waived the day I dropped off the vehicle. This manager, who may be named David is refusing to return my keys, or give me any information regarding who found them and who shipped them. All because I made an issue the day I returned my vehicle. This type of behavior is unacceptable and not consistent with the experiences I have had previously. Additionally the practice of leaving me on extended hold times, not returning my phone calls and essentially holding my keys ransom for their amusement is reprehensible and will be reported to the Revdex.com.

IDesired Settlement: I ask that Enterprise resolve this issue immediately, return my property to me promptly and attempt to retain my business and that of my network of friends, family and contacts whom I have referred over the years.

I expected a much higher level of service from your company, and I am quite disappointed.

Business

Response:

Hara L[redacted], Area Manager, spoke with [redacted] on 8/12 and let him know we were refunding his entire rental. She also let him know that we did ship his lost items. [redacted] was satisfied with the outcome.

Review: I am writing this to dispute an accident report filed against me by Enterprise Rent-A-Car located at [redacted], [redacted], PA 19064 on October 27, 2014 at 5:00PM. The accident report is [redacted] and was taken by [redacted] for rental contract [redacted]. The car that I rented on October 7, 2014 was a red [redacted] with license plate [redacted] Maryland, VIN [redacted], and unit [redacted]. When I originally rented the car on October 7, 2014, Management Trainee Gus S[redacted], employee number [redacted], took me out to inspect the car. The inspection was done very quickly and was barely notated of any damage or blemishes although I point out several to the front and rear bumper. Gust informed me that this was not what Enterprise considered as damage. I drove away with the car and did not further inspect the car because I trusted that the employee did an inspection consistent with Enterprise standards. I drove the car very carefully as I would do my own car. I did not damage the car at all or leave it anywhere that damage can commonly occur. I cleaned the car interior and exterior prior to returning the car. I did not notice any damages on the car. Upon returning the rental I checked-in with Alex Strohm Manager of [redacted] Enterprise. Alex Strohm did a thorough inspection of the car which lasted at least 4 times longer than the original inspection. He searched every inch of the car inside and out. This is when he discovered a very small dent and scratch to the driver side rear of the car near the gas tank. The very small dent and scratch is barely visible to the eye without searching for it. I believe the employee missed this when originally inspecting. I took pictures of the damage that you can barely see. I do not believe I am held responsible for this damage. The original employee who inspected the car was negligent and inexperienced to notice the damage. The employee who rented me the car has only been in the business of inspecting cars for a year.Desired Settlement: I do not want to be held liable for the damage that I did not do to the rental car. I would like this to be removed from my account and I should not have any financial obligation to the damage.

Business

Response:

Good afternoon!

Review: Car was hit and shop was given 16 business days to complete repairs. Insurance company of at fault driver was to reimburse me for rental car expenses, at a maximum rate of 24.45 per day. Called Enterprise, my insurer told me they had special rates for insurance companies, and was told I could rent a car for a max. amount of 24.95 a day, so I might have to pay .50 cents out of my pocket. Then they said they didn't have a car for me and told me to go to another location and that they would provide that location with my information. I picked up the smallest car available, a [redacted]. It was dark and they were close to closing so I simply signed and drove off. I should have looked at the rate. When I got the receipts, (there were two for some reason that no one could explain to me) the rate was 31.00, with an optional refueling fee on one of them. The car was nearly empty when I picked it up, I returned it with more gas in it than it had when I picked it up. I called the rental location and was told "31 is our rate, and I don't know why someone would have told you we could match "that" (24.45) No apology, and then she said she would look into it and call me back. Still waiting. Tried several times through the website and the customer service number to log this complaint without success. Very difficult to get anyone to talk to you or offer a solution. Thank you Revdex.com!Desired Settlement: I would like a refund of the difference between the rate I paid and the rate I was promised I would pay, and the Refueling Fee, which was an option that I would not have selected.

Business

Response:

Good Morning!

At Enterprise Rent A Car we take customer service very seriously and we welcome the opportunity to discuss Ms. Conley's concerns with her car rental experience out of our [redacted] location.

Our Area Manager contacted [redacted] to address her concerns. The Insurance company involved reimbursed [redacted] for the entire cost of the rental billed by Enterprise. Furthermore, the [redacted] location refunded her for the gas fee. Our Area Manager apologized for the initial lack of follow up as this is not typical of our company given our strong emphasis on customer service.

As a result of their conversation we consider this issue resolved since [redacted] has been reimbursed and refunded. Again we appreciate her feedback and we welcome the opportunity to service any of her future rental car needs.

Regards,

[redacted], Regional Business Manager

Review: Rented a car from the [redacted] Airport location,had it for a month. And went to return it they claim it had damage on the inside b-piller,,its where the front door meets the rear door. I said it was there when I picked up the car they said it wasn't and that there agent would have seen it. The very very very small ding was the size of a dime at the most. Enterprise said it looks like somebody tried to break into the car. And I said why isn't the outside damage? Enterprise said they use ice scrappers to break into cars,,how could a plastic ice scrapper do that damage to metal and not damage anywhere else? They told me it would be $500 to fix the damage,,I said your crazy the damage was there when I gat the car. I was in and out of that car for a month and never saw the damage that's how small it was. Enterprise also said they couldnt rent the car in that condition..I said WHAT??? This is a scam,, she then lowered the price to $250. I said their is nothing wrong with the car and you are going to wash it and put it right back out there and do the same thing to somebody else. It was a white Chevy Cruze if anyone rents from that location. They say dispute it with credit card and turn it into insurance,,I said this is for sure a scam. So renter beware look over your car real good because they wil get you at the [redacted] location.Desired Settlement: is should not have to pay for damage that was there when I picked up car and should get my $250 back

Business

Response:

Review: Enterprise in [redacted] Pa. 2-6-14 When I arrived associate [redacted] reviewed my coverage at $50/day,presented me with the fact there were only two available options for rental a [redacted] and a mini van. **. [redacted] stated that my policy covered $50.00/day and he would adjust the fee for the car to include taxes so that the insurance covered it daily. **. [redacted] & I did a quick walk around the car and than we sat in it and discussed extra coverage. **. [redacted] did not educate me on nor did he show me that there were 5 pages to the contract that he kept on his clip board with only the pink portion showing. I explained to him that I could not afford the extra gap insurance and he said, this is what we highly recommend to all of our customers, you never know." I said no thank you. He than explained there would be a $50.00 hold on my credit card ( which on my receipt it specifically states $50.00) however on 2-9-14 I noticed upon review of my bank account that there were two holds listed on 2-6-14 for enterprise one for $50.00 and one for $150.00. I called at 8:10 am on 2-10-14 and spoke with an associated who adamantly stated "there could one be one hold for $150.00 that's our policy. It is listed on the computer as such." I told him that couldn't be it was on my bank account as two holds adding up to $200.00. He simply re." I told him that couldn't be it was on my bank account as two holds adding up to $200.00. He simply responded, "Don't worry about it; you will get it back when you return the car." I had no other choice but to drop it and wait until I returned the car to get my money released.When I went to return the car on 2-19-14, I was following **. [redacted] outside and he specifically stated to me," stay inside relax and chill and I'll check the car and you can be out of here in no time." That is when he identified scratches and told me I would be responsible for 500.00I called my bank on 2-20-14 to find out the exact amount of withdrawal from my account, it was stated to me. There is an active hold on $350.00 currently at my bank that was initiated on 2-6-14 and $500.00 withdrawal on 2-19-14.Desired Settlement: All of my interactions with **. [redacted] at Enterprise have been deceptive and have left me feeling scammed. I want my money released and returned to my account. To further justify my belief that I was scammed is the fact that Enterprise initiate their own claim which is filed with enterprises in-house claims adjuster, they have the right to with hold $500.00 , and they will fix the damages and reimburse me any refund if they deem it appropriate, really lends itself to mistreating customers. Really, I don't have my car insurance do the claim adjustment? I don't have a breakdown of the services to be preformed prior to the deductable being paid, so one just makes the decision from enterprises in-house services, this is terrible business practice.

Business

Response:

Good morning!

At Enterprise Rent A Car we value customer service and we appreciate **. [redacted]'s feedback concerning her car rental experience out of our [redacted] Pennsylvania location.

Our Area Manager contacted **. [redacted] again to address her concerns. Both he and **. [redacted] addressed the debit card transactions and her damage claim charge during a phone conversation on 2/21/14. Our Area Manager apologized for the mistakes made on our end with her debit card account. As a resolution our Area Manager agreed to refund her half of her $500 deductible for all her inconviences, including time spent on the phone after she returned the vehicle resolving the mistakes we made during her car rental. **. [redacted] agreed that the refund of $250 and our letter to her bank releasing the improper holds on her debit card account were sufficient to resolve this issue. Both parties agreed to this and the refund was executed 2/21/14.

Again we appreciate **. [redacted]'s feedback concerning her customer service experience at our [redacted] store. Based on the above conversation and subsequent $250 refund we consider this complaint resolved. Furthermore, we would welcome the opportunity to handle any of **. [redacted]'s future car rental needs.

Regards,

[redacted], Regional Business Manager

Review: I rent a car from this Enterprise on 10/8/2013 (Rental agreement no.: [redacted]). It was referred by Honda [redacted] because I had my minivan repaired there. The repair was paid by [redacted], the insurance company representing the party who caused the damage to the car. It's supposed that both repair and car rental are paid by state farm. The rental car was returned to Enterprise the next day and a few days later I found my credit card was charged with $39.91. I am filing this complaint because I think the sales man (or the enterprise company that the salesman represents) deceived the customer without notifying about the potential charge exceeding the maximum coverage by the insurance company. At least the salesman should provide me options about the car I want to rent and the potential costs related to rental of each type of car. Unfortunately I was not given any information, but provided with a big car without telling me anything. Of course rental cost for this big car exceeds the insurance coverage maximum (fortunately it is just 2 day rental). This is the first time I go through this type of car repair and rental and I thought everything should be taken care of by the insurance company and I do not need to pay anything. Enterprise obviously tried to make profit by deceiving the customer who has inadequate experience about this business. The money is only a small amount, but I am angry about the whole cheating kind of behavior. A service business will not go long with this kind of behavior and I will avoid Enterprise in the future.Desired Settlement: Refund is the minimum compensation.

Business

Response:

The $39.91 in question has been refunded. [redacted], Areas Mgr, left a message for the customer to inform them of the refund. This complaint can be closed.

Review: I am being pursued by Enterprise to file a claim on my insurance for damage to one of their cars which occurred when I did not have possession of the car.I returned the car that I had rented from this location in the same condition it was in when it was rented.I was contacted the following day stating I had damaged the vehicle.I was informed that I would be responsible for both my own insurance deductible and my insurance claim.I asked why I was being charged the deductible (something the insurance company bills to me) and why a claim was being filed at the same time.I was not given any explanation and was also encouraged NOT to contact the police to file a report that damage had occurred to the vehicle that I had no responsibility for. I asked if they had cameras on their rental lot which would show that I was in no way responsible for the damage and was told they do not have cameras on this lot.After a quick online search I see that this has happened multiple times at this location.Currently Enterprise is requesting that I file a claim on my insurance.Please advise any steps I should take.Thank You for your time.Desired Settlement: I am in no way liable for the damage to this vehicle. I would like the claim dropped and the $500 charged to my credit card removed. At the very least, preventing future fraudulent claims filed to Enterprise consumers.

Business

Response:

We have made a settlement on this claim with [redacted]. All administrative costs have been waived. The total for the damages of $988.56 has been settled by splitting the charges. The $500 deductible will be and has been paid, we will internally write off the remaining $488.56 on our end. Please let me know if you have any questions. Scott [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: About a month ago I rented a rental vehicle at the [redacted] Enterprise due to a insurance claim. When I picked up the rental vehicle I walked around the vehicle with the Enterprise employee to look for damages, we did not look for any damages towards the bottom of the vehicle we just walked around and looked at the places that are visible while standing up. The employee and I did not see any damages or anything that is considered damage to Enterprise. I had the vehicle about 2-3 weeks and the only thing I used it for was to drive to work and back. I parked the vehicle in my garage while at home and in a secure parking garage at work. When I returned the vehicle the Enterprise employee claimed I damaged the vehicle. The employee did a more through inspection of the vehicle than the time he checked me into it and then he started where the apparent damage was and had to get down towards the ground to identify it. This led me to believe that the damage was already there and Enterprise was aware of previous damage of the vehicle but it wasn't documented. I explained this to the Enterprise representatives but they accused me of the damage and proceeded to document the damage against me without any investigation on my claims. I was very irate with the Enterprise employees and told them that I will not pay for anything until a proper investigation is completed by my insurance company. I told them they were not allowed to charge my credit card. The next day I had my son call Enterprise because of my poor english skills to explain and handle the situation. He told me that they were very rude and when asked for the area manager's phone number he was denied that information for no reason. He managed to get the area manager's number through other means but when he called and left a message he never got a call back and was ignored.

I decided to let my insurance company pursue this situation and at this point this been going on for a month with Enterprise dragging their feet and providing any information. My insurance company have contacted them multiple times but they just say that it's still going under investigation. I have pictures of the apparent damage and by looking at the picture you can not see any damage and the insurance company agrees. Unfortunately Enterprise is not moving along with the investigation and everyone is stuck in limbo at this point. I'm tired of waiting and want this situation resolved immediately. During this time, the Enterprise branch also charged my credit card without authorization so I had to call my credit card company to dispute the charge which that is currently under investigation. I've spent way too much time and effort on this matter on something that I did not do. The Enterprise employees that I have dealt with were rude and ignorant of the situation, I'm extremely disappointed by that because they take so much pride in customer service. If there was damage to the vehicle that I did, I would've known about it and admitted it. The claimed damage is somewhere that it would've been really hard to cause just by everyday driving. I do not accept any responsibility of this damage and I want Enterprise to resolve this issue immediately.

This has been written by [redacted], son of [redacted] (customer) due to language barriers.Desired Settlement: I want Enterprise to drop the claim of damage on the rental vehicle against me because they are falsely accusing me of something that I know for a fact that I didn't do.

Business

Response:

Dave T[redacted], Area Mgr, spoke with the customer's son and informed him that we are pursuing the customer for the damage and will work with his insurance company to settle the balance owed.

Review: y car was totaled. the person who hit my vehicle had full coverage I had liability. his insurance was paying for my rental. I was asked if I would like to fill up the tank when car is returned or purchase their gas at $2.99 per gallon upon return. I agreed to get the gas at their rate. so I had to give my credit car for gas. [redacted] will pay for full coverage and pay for rental. ok a few days passed they asked me to return vehicle I called [redacted] I was given a extention. I just noticed on 10/22/2013 enterprise starting taking payment off my credit card without my consentDesired Settlement: $700.00

Business

Response:

The customer's rental started out as a direct bill to [redacted]. On 10/8 [redacted] informed the customer that 10/10 would be the last day they would pay for the rental and they would need to return the vehicle or they would be responsible for the additional charges . On 10/9 Enterprise informed the customer as well. After 10/9 the customer stopped returning phone calls and we were unable to make contact. The additional charges of $650 were from the rate and ancillary charges that accumulated after 10/10 when both [redacted] and Enterprise informed the customer that [redacted] would no longer be paying. On 10/23 we were forced to hire a third party company to repossess our vehicle because the customer was unresponsive.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

That is false information. I have a to give u the authorization to go into my account . u should not be arging with me u should be at [redacted] . [redacted] referred me to uu with the responsibility of the bill. I was told by your company they needed my charge if I wanted prepaid gas @ the rate of $2.99 and $50 deposit to hold as collateral.

Business

Response:

We are standing by our decision and will not be refunding the customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

not permitted to use my charge

Regards,

Business

Response:

We are standing by our decision and will not be refunding the customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I'm going to continue to say u never were authorized to go into my account.

Review: Rented a car for 1 day on April 25th, 2014. The written rate was $34.20 per day plus $2.00 PAI, plus $14.99 SLP, plus $3.99 RAP for a total of $55.18.Returned the car at 6:30pm the same day and since they were closed, I put the keys in their drop box as instructed for after hours drop off.Received my credit card bill yesterday and was charged $165 dollars. Called them today and spoke to [redacted] who said a manager would call me back, but never did.

Product_Or_Service: Rental Car

Account_Number: [redacted]

Location involved [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Would like refund of $110 to cover the unused portion of car rental.

Business

Response:

TO: [redacted] Raiche The Revdex.com

Review: I was overcharged 2 days on the rental of a vehicle. My insurance company as well as myself had informed the rental company And was told by the rental company that it was a mistake and that the refund had been ordered to my debit card account. I easxtoldcthstcyge would take a couple of days for it to be posted on my account. I waited ten days to make sure that the refund to take place but it never did . I called again and this time I was told by the manger [redacted] , That he would take care of it immediate and furthermore he was going to refund me the whole 156& charge that included the gas and mileage charges as a courtesy from them for the inconvenience . Again I waited ten days to allow for the refund to hit my account . Again nothing happened no refund , no apology nothing . This seems to me to be a much bigger issue and smells of fraud and conspiracy to defraud the public .Desired Settlement: I want justice . I want an investigation into this matter by the authorities . I asked the manger at enterprise , [redacted] how often this happens and he told it happens a lot, at 20 to 30 times a month. A month!! How many people go on not noticing that they were overcharged? How many that don't complain and request a refund .This is outrageous and should be investigated.

Business

Response:

The refund of $157.86 was processed on 6/24/14 and [redacted] callled and left a message for [redacted] to let him know the refund was completed.